As most of you know RT has been experiencing some performance issues which have been hard to diagnose. DoIT has increased the computing power several times since the upgrade in December for the...
March 31, 2014
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8:01 PM
Posts
RT experienced an issue this morning between 8:30am and 9:00am which prevented access. The tech staff rebooted all the services and this cleaned up whatever was causing the issue. While we cannot...
December 23, 2013
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10:58 AM
RT's database has been successfully migrated to new hardware. Many thanks to all in DoIT who contributed to this upgrade with special thanks to Jeremy Gude who performed all the database efforts....
December 19, 2013
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10:10 PM
RT will be down on 12-19-2013 6pm-9pm. A version of this new setup is available for testing. You can access the test RT system by: 1. Get into the VPN. (vpn.umbc.edu). This is for non-production...
December 18, 2013
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5:40 PM
Please be aware that the RT (Request Tracker) system experienced an issue with ticket correspondence this morning. Although a ticket was created the pertinent info about the issue was not...
December 16, 2013
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1:49 PM
I apologize for the confusion but logistics have created a need to move the original date and time from 12-14-2014 6am-2pm to 12-19-2013 6pm-9pm. The database server will be updated the evening...
December 11, 2013
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10:08 AM
This is a reminder that the database server will be updated the morning of December 14, 2013 starting at 6am with an anticipated completion by 2pm. A version of this new setup is available for...
December 10, 2013
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1:58 PM
I wanted to reach out to this group and provide an update on some system upgrades scheduled for RT over the next 8 months or so. RT has been in place almost 5 years now running on the same...
November 11, 2013
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10:04 AM
For those of you who wish to have your RT-at-a-Glance refresh often and yet have a large number of dashboard items you desire from time to time, there is an option to have the best of both...
August 8, 2013
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3:20 PM
Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk. EDUCAUSE® is a nonprofit association and the foremost...
August 6, 2013
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6:20 PM