You may have noticed something new in RT! Starting today, we're turning on the rich text editor by default. Many RT Power Users knew that you could turn this on in your profile settings, by...
June 4, 2025
·
9:41 PM
Posts
IMPORTANT
Earlier today, we experienced a technical issue with legacy RT forms in which submissions were not resulting in a ticket. We believe this issue started within the past day. Modern RT forms built...
May 22, 2025
·
8:50 PM
IMPORTANT
To facilitate an upgrade to RT 5.0.5, there will be a minimal downtime tomorrow morning between 6:30 and 7 am. There aren’t any major changes in this release, and everything is anticipated to be...
May 27, 2024
·
10:27 PM
IMPORTANT
We're pleased to share that Request Tracker (rt.umbc.edu) has been updated to the latest version of 5.0.4 on Wednesday, 7/19/2023. This update brings performance and quality of life improvements,...
July 21, 2023
·
11:24 AM
IMPORTANT
As part of our ongoing commitment to security, DoIT's Unix Infrastructure group will be conducting its quarterly system patching on Friday, November 15th between 5:00pm-6:00pm for the RT system....
November 13, 2019
·
10:00 AM
DoIT will need to take RT offline for approximately 30 minutes at 9:30pm tonight to perform some system maintenance. I apologize for the short notice and appreciate your patience in these...
January 24, 2019
·
5:21 PM
IMPORTANT
Please note that there was a database error for RT messages at 12:21pm today. Within 20 minutes the tech team identified and fixed the issue. The tickets were still created however the...
January 7, 2019
·
12:58 PM
IMPORTANT
For several months DoIT staff have been working diligently on a project to transition RT to a hosted environment (Cloud) in Amazon Web Services (AWS). The goal is to address volume related...
December 10, 2018
·
10:53 AM
IMPORTANT
RT had a server issue at approximately 11:30am which prevented updates to occur. The system did queued these up and now that the issue has been resolved the backlog of requests will be...
December 7, 2018
·
12:39 PM
IMPORTANT
DoIT's Unix Infrastructure group will need to take the RT system down to perform some necessary hardware maintenance. Downtime is expected to minimal, 1 hour or less. Please contact me if you...
October 30, 2018
·
5:49 AM