PINNED ITEMS
The RT upgrade from 4.2 to 4.4 has been completed. Special thanks to Paul Riddle and Jeremy Gude for making this happen. The system may seem a little slow initially as the system rebuilds...
OCT
6
New features and effective practices for campus support
11:45 AM
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Engineering : 023
The RT Users Group will next meet on Thursday, October 6, for a noon “Lunch & Learn” in Engineering Bldg., Room 023. Topics will include the following: RT product updates A preview of...
38 Going
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RT provides a Self-Service User interface for the campus community.
This access allows for self-service options to create new tickets and review past tickets whether still opened or closed.
This FAQ will assist those using the self service options
RT has many additional options beyond the Self-Service User for those designated as support staff.
A Free, On-campus "Simulcast" of A SIGUCCS Webinar
FYI As promised during Andrea Mocko's 1/14/16 "Lessons Learned from the TSC," she and John Fritz will reprise a popular workshop and proceedings paper from the Special Interest Group -...
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