DoIT's Enterprise Infrastructure Systems group will be performing quarterly maintenance on 03-11-2016 from 6pm - 8pm which will impact RT (Request Tracker). For more info please review the post...
March 4, 2016
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1:49 PM
Posts
1/14 Session Will Highlight DoIT's Best Practices with RT
DoIT's Andrea Mocko, coordinator of the Technology Support Center (TSC), will share "lessons learned" about using RT on Thursday, January 14, at 11 a.m. in Engineering Bldg., Room 023. Light...
January 11, 2016
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4:07 PM
RT
DoIT's Enterprise Infrastructure Systems group will be performing quarterly maintenance on 12-18-2015 from 6pm - 8pm which will impact RT (Request Tracker). For more info please review the post...
December 10, 2015
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8:38 AM
RT
Early this morning a report came into DoIT indicating an issue with RT performance. For a large number of users the RT-at-a-Glance was not loading. The issue was a by-product of a SPAM volume...
November 9, 2015
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11:18 AM
RT
RT experienced a major performance issue over the 2015 Labor Day weekend. After many hours of research, including vendor involvement, the issue was identified as a few users having some items on...
September 15, 2015
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7:02 AM
On Friday, August 7th starting at 6pm RT (Request Tracker) will be taken down for system maintenance. The maintenance window will allow staff to apply needed security and application...
July 31, 2015
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6:13 AM
The upgrade took a little longer than expected but thanks to Paul Riddle and Jeremy Gude I think we are in a good spot. There will be some slowness initially. Please make sure you clear your...
July 7, 2015
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8:50 PM
The RT (Request Tracker) system will be upgraded on the evening of July 7, 2015 between 6pm and 9pm. Please see the previous announcement, preview, and testing options. I will ask each RT...
June 29, 2015
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8:24 AM
RT upgrade from 4.0.21 to 4.2.11
As part of our on-going efforts with RT we will be performing an upgrade this summer from 4.0.21 to 4.2.11. At this time we are targeting the evening of July 7, 2015 assuming testing does not...
June 22, 2015
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11:05 AM
I would like to share a few updates to the RT community. First I would like to encourage you to look at this DoIT success story. Financial Aid leveraged the RT front-end form for their Walk-In...
June 9, 2015
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10:40 AM