RT scheduled Downtime
This is a specific reminder concerning RT (Request Tracker). RT will be down for scheduled maintenance on 8-16-2016 between 5pm-7pm. Full details for all systems identified for...
August 15, 2016
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2:40 PM
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Save time typing common phrases and canned responses in RT
Chances are there are things you have found yourself typing over and over again RT. If you type them enough, you may have even come up with various methods to save time typing them whether it be a...
July 14, 2016
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11:45 AM
RT went live on February 23, 2009 for a small number of departments to track trouble tickets via a web based solution. Today, at 10:24am, RT registered ticket #700,000 and it was not a trouble...
May 31, 2016
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3:52 PM
Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk. EDUCAUSE® is a nonprofit association and the foremost...
January 21, 2015
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12:25 PM