RT went live on February 23, 2009 for a small number of departments to track trouble tickets via a web based solution.
Today, at 10:24am, RT registered ticket #700,000 and it was not a trouble ticket but a service request.
In recent years RT has expanded for some departments to assist with various service requests, especially the Shared Service Centers. So while ticket counts may be increasing it is not due to more issues in the initial pioneers with RT in 2009 but rather more widespread use by additional departments for tracking trouble tickets and also leveraging the service request option.
At this rate RT should hit ticket #1,000,000 by the 10th anniversary.
Thank you to everyone who has contributed to this success.
Joe Kirby
Today, at 10:24am, RT registered ticket #700,000 and it was not a trouble ticket but a service request.
In recent years RT has expanded for some departments to assist with various service requests, especially the Shared Service Centers. So while ticket counts may be increasing it is not due to more issues in the initial pioneers with RT in 2009 but rather more widespread use by additional departments for tracking trouble tickets and also leveraging the service request option.
At this rate RT should hit ticket #1,000,000 by the 10th anniversary.
Thank you to everyone who has contributed to this success.
Joe Kirby
