Please be aware that RT will be down for system maintenance this Sunday, June 26th, 2016 from 6:30am - 8:00am. For more info please review the post on DoIT's page. Please contact me if you...
June 21, 2016
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7:20 PM
Posts
RT went live on February 23, 2009 for a small number of departments to track trouble tickets via a web based solution. Today, at 10:24am, RT registered ticket #700,000 and it was not a trouble...
May 31, 2016
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3:52 PM
IMPORTANT
DoIT's Enterprise Infrastructure Support (EIS) group will be performing Quarterly Patching this weekend beginning Friday, June 3rd at 5pm. For a full report please review the EIS notice posted May...
May 31, 2016
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3:11 PM
IMPORTANT
Please be aware that RT is having a performance issue related to the creation of tickets. System folks are researching and an update will be provided as soon as we have one. Thank you Joe Kirby
April 22, 2016
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3:09 PM
A Free, On-campus "Simulcast" of A SIGUCCS Webinar
FYI As promised during Andrea Mocko's 1/14/16 "Lessons Learned from the TSC," she and John Fritz will reprise a popular workshop and proceedings paper from the Special Interest Group -...
March 29, 2016
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9:21 AM
DoIT's Enterprise Infrastructure Systems group will be performing quarterly maintenance on 03-11-2016 from 6pm - 8pm which will impact RT (Request Tracker). For more info please review the post...
March 4, 2016
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1:49 PM
1/14 Session Will Highlight DoIT's Best Practices with RT
DoIT's Andrea Mocko, coordinator of the Technology Support Center (TSC), will share "lessons learned" about using RT on Thursday, January 14, at 11 a.m. in Engineering Bldg., Room 023. Light...
January 11, 2016
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4:07 PM
RT
DoIT's Enterprise Infrastructure Systems group will be performing quarterly maintenance on 12-18-2015 from 6pm - 8pm which will impact RT (Request Tracker). For more info please review the post...
December 10, 2015
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8:38 AM
RT
Early this morning a report came into DoIT indicating an issue with RT performance. For a large number of users the RT-at-a-Glance was not loading. The issue was a by-product of a SPAM volume...
November 9, 2015
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11:18 AM
RT
RT experienced a major performance issue over the 2015 Labor Day weekend. After many hours of research, including vendor involvement, the issue was identified as a few users having some items on...
September 15, 2015
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7:02 AM