I apologize for the confusion but logistics have created a need to move the original date and time from 12-14-2014 6am-2pm to 12-19-2013 6pm-9pm. The database server will be updated the evening...
December 11, 2013
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10:08 AM
Posts
This is a reminder that the database server will be updated the morning of December 14, 2013 starting at 6am with an anticipated completion by 2pm. A version of this new setup is available for...
December 10, 2013
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1:58 PM
I wanted to reach out to this group and provide an update on some system upgrades scheduled for RT over the next 8 months or so. RT has been in place almost 5 years now running on the same...
November 11, 2013
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10:04 AM
For those of you who wish to have your RT-at-a-Glance refresh often and yet have a large number of dashboard items you desire from time to time, there is an option to have the best of both...
August 8, 2013
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3:20 PM
Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk. EDUCAUSE® is a nonprofit association and the foremost...
August 6, 2013
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6:20 PM
Although a minor detail to some, many, including the Library, have indicated that the assignment log within the ticket only showing the Campus-Id is not helpful since the current owner may not be...
October 12, 2012
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9:16 AM
DoIT/RT Community 'Behind the Scenes' Success Stories
Since the initial roll-out of RT in DoIT, Finance, and HR, many other departments such as the Registrar’s Office, Graduate and Undergraduate Admissions, Parking Services, and Residential Life have...
August 23, 2012
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4:24 PM