IMPORTANT
The RT upgrade from 4.2 to 4.4 has been completed. Special thanks to Paul Riddle and Jeremy Gude for making this happen. The system may seem a little slow initially as the system rebuilds...
January 6, 2017
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6:11 PM
Posts
IMPORTANT
Please be aware that RT will be down for systems patching from 5pm - 6pm on Thursday 12-22-2016. For a full list of services being patched please see myUMBC post from DoIT's Senior Director of...
December 20, 2016
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11:41 AM
IMPORTANT
Testers needed for RT 4.4.1 upgrade
The work for preparing our upgrade from RT 4.2.11 to RT 4.4.1 is ready for testing. The actual upgrade to production is scheduled for the January 6, 2017 weekend starting Friday evening beginning...
December 7, 2016
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3:47 PM
RT scheduled Downtime
This is a specific reminder concerning RT (Request Tracker). RT will be down for scheduled maintenance on 8-16-2016 between 5pm-7pm. Full details for all systems identified for...
August 15, 2016
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2:40 PM
Save time typing common phrases and canned responses in RT
Chances are there are things you have found yourself typing over and over again RT. If you type them enough, you may have even come up with various methods to save time typing them whether it be a...
July 14, 2016
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11:45 AM
Please be aware that RT will be down for system maintenance this Sunday, June 26th, 2016 from 6:30am - 8:00am. For more info please review the post on DoIT's page. Please contact me if you...
June 21, 2016
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7:20 PM
RT went live on February 23, 2009 for a small number of departments to track trouble tickets via a web based solution. Today, at 10:24am, RT registered ticket #700,000 and it was not a trouble...
May 31, 2016
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3:52 PM
IMPORTANT
DoIT's Enterprise Infrastructure Support (EIS) group will be performing Quarterly Patching this weekend beginning Friday, June 3rd at 5pm. For a full report please review the EIS notice posted May...
May 31, 2016
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3:11 PM
IMPORTANT
Please be aware that RT is having a performance issue related to the creation of tickets. System folks are researching and an update will be provided as soon as we have one. Thank you Joe Kirby
April 22, 2016
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3:09 PM
A Free, On-campus "Simulcast" of A SIGUCCS Webinar
FYI As promised during Andrea Mocko's 1/14/16 "Lessons Learned from the TSC," she and John Fritz will reprise a popular workshop and proceedings paper from the Special Interest Group -...
March 29, 2016
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9:21 AM