On Friday, August 7th starting at 6pm RT (Request Tracker) will be taken down for system maintenance. The maintenance window will allow staff to apply needed security and application...
July 31, 2015
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6:13 AM
Posts
The upgrade took a little longer than expected but thanks to Paul Riddle and Jeremy Gude I think we are in a good spot. There will be some slowness initially. Please make sure you clear your...
July 7, 2015
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8:50 PM
The RT (Request Tracker) system will be upgraded on the evening of July 7, 2015 between 6pm and 9pm. Please see the previous announcement, preview, and testing options. I will ask each RT...
June 29, 2015
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8:24 AM
RT upgrade from 4.0.21 to 4.2.11
As part of our on-going efforts with RT we will be performing an upgrade this summer from 4.0.21 to 4.2.11. At this time we are targeting the evening of July 7, 2015 assuming testing does not...
June 22, 2015
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11:05 AM
I would like to share a few updates to the RT community. First I would like to encourage you to look at this DoIT success story. Financial Aid leveraged the RT front-end form for their Walk-In...
June 9, 2015
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10:40 AM
RT has experienced a system/database issue which is being looked at asap. I will provide updates as they become available. Joe Kirby
May 14, 2015
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6:27 AM
RT
RT (Request Tracker) is scheduled to be down from 6pm - 8pm on May 22, 2015 for planned patching and maintenance. DoIT systems staff do not anticipate needing the entire 2 hour window at this...
April 30, 2015
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11:59 AM
RT Downtime
RT (Request Tracker) is scheduled to be down from 9am - 11am on March 16, 2015 (Spring Break) for planned patching and maintenance. DoIT systems staff do not anticipate needing the entire 2 hour...
March 5, 2015
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9:04 AM
Please note that DoIT has identified an issue with attachments and some content recordings this morning. The database administrators are looking at this right now and I anticipate the issue to be...
February 25, 2015
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9:11 AM
Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk. EDUCAUSE® is a nonprofit association and the foremost...
January 21, 2015
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12:25 PM