Success Stories

• Behind the Scenes: Campus Card Office

  Victoria Lloyd, IT Telecommunications Specialist/Supervisor, has streamlined the resolution of campus card requests using the RT ticketing system.
• Behind the Scenes: Human Resources Department

  Sherrell McNamara, Human Resources and Information Systems Manager, has improved the quality of service for UMBC's faculty and staff by using the RT ticketing system in HR.
• Behind the Scenes: Student Business Services

  Isabel Garrido, Assistant Director of the customer service and cashiering divisions of Student Business Services, uses RT to manage day-to-day functions in her office.
• Behind the Scenes: The Registrar’s Office

  Hans Cooper, UMBC’s Associate Registrar of Records and Registration, has managed to do away with long lines and agitated customers in the Registrar’s Office.
• Behind the Scenes: Undergraduate Admissions and Orientation

  Tyson Brown, Associate Director of Undergraduate Admissions and Orientation, uses RT to answer questions from prospective UMBC students.
• Beyond the IT Help Desk by Laura Lefavor

  July/August Educause Online Review Article
• How DoIT & OGC Upgraded an 8 Year Old Website

  DoIT & OGC Upgraded an 8 Year Old Website leveraging a brand new website (WordPress), cloud storage(BOX integration), reporting (REX) and support (RT)