I ordered a loft from Bedloft.com (partnered with and linked to by UMBC) on Jan. 25th.
It is now Feb. 3rd.
While I understand the time to deliver/process this order, I am a little impatient and want to know when I'll get this thing.
I emailed the company (there's no phone number anywhere on the site, or on any search engines when I searched the company) about when to expect it, and was told I would be contacted "shortly" by phone for delivery time.
Three days later, and nothing. I send another email, asking how "shortly" is defined.
And received this a day or two later:

"Hello Elizabeth

We apologize that you have not been contacted regarding the delivery of your unit. Our program manager is currently in the hospital with appendicitis--which is why you have not yet been contacted. Our operations team will be contacting him, when he is well, to put together a plan to have your product delivered to you. Thank you for your continued patience.

Thank you,
Customer Service Team
Bedloft.com"

1. They told me their manager was in the hospital for appendicitis - a personal problem and personal information I wouldn't want disclosed if I were in that situation.
2. Why is there only one person in charge of this? Bedloft.com caters to many different states, and many many many different schools. There can't be just one person handling all of those deliveries.
3. I can't even call a person to confirm or set a delivery time. Which is all I want.
Am I the first person to order a loft in the Spring semester or something? Or is this their first year delivering beds? You'd think they'd have this nailed down.

Has anyone else had a problem with this company or other services UMBC sends to third parties? For example the student refund cards from HigherOne, which gives me the same bad feeling as this bedloft company.
Although at least HigherOne provides a phone number to call.