Intern of the Week: Elaine Yang for HAPP

Thu, 19 Oct 2017 18:08:28 -0400
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Name: Elaine Yang

Internship, Co-op or Research Site: Erickson Living

Position Title: Central Billing Operations Intern

Major(s)/Minor(s):Health Administration and Policy

Work Term: Summer 2017

Tell us about your internship, co-op, or research opportunity, including your day-to-day responsibilities.

Erickson Living is a network of communities in 11 states currently serving over 24,000 senior residents. At Erickson Living, I am currently in the Central Billing Operations department. This department is the liaison between the providers of services, insurances and other payers and residents. Daily tasks include claims resolution, problem solving, insurance mitigation, and so much more.

Describe the process of obtaining your position. When did you hear of the position and submit your application?

I heard of Erickson Living through one of my Management of Aging Services classes. One of the Executive Directors from one of the communities came to speak in my class and inspired me to want to work in this field. I spoke to my internship advisor, visited the career center, contacted the Erickson Living HR and had a phone interview with their management. Not too long after the phone interview and talk with my internship advisor, I was on my way to interning at Erickson Living.

What have you enjoyed the most about your position or organization?

I absolutely love the organization and its commitment to a quality life for their residents. My position works on the backend of operations, which I enjoy because it allows the residents to access the care that they need, with ease.

How do you believe you have made an impact through your work?

I believe that my work in the Central Billing Operations department will assist with helping make the workflow more efficient while utilizing people to their maximum potential.

What advice would you give to another student who is seeking an internship or similar experience?

Always attend class when there is a guest speaker, especially if the class is in a field that you are interested because you never know, those conversations could lead to careers of a lifetime.

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