RESOLVED - Blackboard Service Disruption - Course Content Access

Tue, 29 Oct 2024 11:27:01 -0400
blackboard, outage

Update @ 6:37 PM: After a rolling restart was performed, course menus appear to be consistently stable and content is available. Users also report the error messages are no longer appearing.

At approximately 10:00am on October 29th, UMBC users began reporting error messages upon attempting to access Blackboard courses. Instructional Technology staff opened a ticket with Blackboard Support and are continuing to monitor the service disruption.

As of 11:15am, this issue remains under investigation with Blackboard support.

Users may observe missing items from course menus including attendance, announcements, groups, and messages. Users who are able to log in courses may experience degraded performance and difficulty accessing course content and assessments. Most users are able to log into Blackboard itself and the issue is not system wide at this time.

Clearing the browser cache may offer temporary relief for the issue.

If you encounter an issue when accessing a Blackboard course, please open an RT ticket and provide the session debug code, if available. The unique error id can be shared with Blackboard support to help clarify the errors observed in your course(s). Screenshots are also helpful.

This post will be updated with additional information as we receive it.

Connect with Instructional Technology

As always, if you have any questions about teaching, learning, and technology at UMBC, please consider the following options:

Check our extensive FAQ collection

Open a ticket via RT

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