DATE CHANGE - RT Downtime Notice for 12-19-2013

Wed, 11 Dec 2013 10:08:13 -0500

I apologize for the confusion but logistics have created a need to move the original date and time from 12-14-2014 6am-2pm to 12-19-2013 6pm-9pm.

The database server will be updated the evening of December 19, 2013 starting at 6pm with an anticipated completion by 9pm. This is a reduction of 5 hours off the original downtime schedule due to some enhancements to the upgrade process.

A version of this new setup is available for testing. You can access the test RT system by:

1. Get into the VPN. (vpn.umbc.edu). This is for non-production only
2. Go to rt-dev.core.umbc.edu. You should see a different color theme for this system to ensure you are not in RT production. The data is a few weeks old but should still provide adequate scenarios for testing.

Please share any issues you may find asap so we can do our best to remedy the problem.

Thank you in advance for your cooperation.

Joe Kirby