RT Downtime Notice for 12-14-2013

Mon, 11 Nov 2013 10:04:22 -0500

I wanted to reach out to this group and provide an update on some system upgrades scheduled for RT over the next 8 months or so.

RT has been in place almost 5 years now running on the same hardware. The first phase is to upgrade the database server hardware.

This update will occur the morning of December 14, 2013 starting at 6am with an anticipated completion by 2pm. A version of this new setup will be available for testing the week of 12-3-2013. Please share any issues you may find asap so we can do our best to remedy the problem.

This upgrade will provide some improvements in stability and performance.

Our second phase will be the migration of the RT Application to new hardware. This is currently schedule to be completed by March 2014.

Both of the phases, although complex for the technical team, should be seamless to the end-user community as we are not changing the actual application.

The final phase (3) will be completed in June of 2014 and this will involve the actual application used by all users of RT. This phase will require more testing and possible training to power users depending on the new features that may be available by that time. Currently we are on version 4.0.6 and version 4.2.0 is now available. I will review the product for the most stable and up to date version available by the beginning Q2 2014.

Please feel free to provide any feedback or questions concerning any of the 3 phases I have identified.

Lastly, John and I have discussed the possibility of having a users group just prior to the holidays to catch up on the many uses of RT in your offices as well as introduce some new practices being employed by many new members of the RT community.

Thanks

Joe