RT-at-a-Glance tip of the day

Thu, 08 Aug 2013 15:20:40 -0400

For those of you who wish to have your RT-at-a-Glance refresh often and yet have a large number of dashboard items you desire from time to time, there is an option to have the best of both worlds.

Refreshing often can be a performance issue for both the user and the system, especially if you have a very busy RT-at-a-Glance. A solution for this is available by adding the Saved Searches report to your RT-at-a-Glance. Things like My Closed Tickets, etc. which probably do not use that often but are needed in a pinch are perfect candidates for this option.

By using the Saved Searches option the data is not loaded until the item is clicked on.

In my setup this allows for less active items on my dashboard giving me better performance and it also allows me access to seldom used reports without having to add them to my RT-at-a-Glance manually.

I will not be surprised if many of you have already discovered this but decided it was worth sharing in case there are others out there like me.

Joe Kirby