RT ticket history enhancement

Fri, 12 Oct 2012 09:16:20 -0400

Although a minor detail to some, many, including the Library, have indicated that the assignment log within the ticket only showing the Campus-Id is not helpful since the current owner may not be the owners identified in the previous history and not knowing a persons name restricts the usability of the history.

Please note that the history will now display the owners real name rather than campus-id.

Thank you to Steve and Alex in the Library for recommending this enhancement and Paul Riddle for making this happen.

Please contact me if you have any questions.

Joe