Amazon Update

Fri, 15 Oct 2021 09:28:11 -0400

Colleagues,

Thank you so much for your patience and understanding as we have worked to resolve the Amazon delivery issues faced by our campus community.

After multiple telephone calls, voice mails, and emails to various people, we have successfully managed to engage senior leadership in Amazon's Business Operations regarding our delivery issues. We held a WebEx meeting with them on 10/14/21 that included 7 individuals at Amazon. They apologized profusely and are dedicating resources at both the national and regional level to resolve this situation as quickly as possible.

We emphasized the urgency of this matter along with our interest in partnering with them on a solution. Amazon is actively working on approaches which we are hopeful will resolve the delivery issues and meet UMBC's needs. We will be monitoring their efforts closely and expect to have a further update soon.

We are fully aware that the temporary suspension of Amazon is a challenge for our campus community. We also recognize that it was a major factor in getting the attention of their senior leadership. If you need any assistance to find items from other suppliers, please reach out to us.

Elizabeth Moss
Executive Director, Procurement & Strategic Sourcing