·Reports to: Managing Director

·Other key relationships: Artistic Staff, Patrons and the General Public

Box Office Manager:

Manage patron relations, process ticket orders: use ticketing software to process all ticket orders –single tickets and subscriptions; maintain patron database. Process phone and snail mail orders.

Answer patron inquiries by email and phone; monitor voicemail messages; return and track calls in a timely manner especially during concert week.

Track and report on ticket sales; monitor inventory.