MEEC - Microsoft Premier Services Agreement

Tue, 12 Sep 2017 15:39:19 -0400

Microsoft Services Premier Support is a program provided by Microsoft dedicated support teams who will provide continuous hands-on assistance and immediate escalation for critical issues for mission critical systems. Subject matter engineers, who are Microsoft employees, will be provided to resolve Microsoft related issues using a proactive approach to minimize risk and downtime. Included are programs for assistance with planning, rollouts, health checks and remediation. This support is available for on-premise, cloud or hybrid solutions. Premier Services include:

Support Account Management from an assigned Microsoft resource (“Services Resource”) helps to build and maintain relationships with Your management and service delivery staff and helps You arrange each element of the Premier Support to meet Your business requirements.

Workshops help You to prevent problems, increase system availability and assist with creating products and solutions based on Microsoft technologies.

Problem Resolution Support provides assistance for problems with specific symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problem is caused by Microsoft products.

Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Service as well as requests for consultative assistance for design, development and deployment issues.

Information Services provide Your staff with the latest knowledge on Microsoft technologies to enhance Your in-house support capabilities.

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