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<Title>Blackboard Reminder: Update Browsers to Latest Version</Title>
<Tagline>Older browser versions may not be supported in Blackboard</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><span>Following the April 2025 Blackboard release, some Blackboard users reported issues (e.g., blank screen, spinning wheel) with Blackboard access. Unsupported browser versions were identified <a href="https://status.blackboard.com/incidents/25wklsy1841w" rel="nofollow external" class="bo">as the cause of the access issue</a>. As a reminder, please ensure that your browser is up to date.</span></p><p><span><strong>Update April 14:</strong></span><span> The code updates addressing rendering issues for Safari version 16.3 and earlier have been successfully deployed to production and validated. All functionality is now working as expected. While this fix addresses the recent compatibility issues, Blackboard strongly recommends keeping browsers up to date to ensure access to the latest security patches and performance enhancements.</span></p><p><strong>Supported Browsers for Blackboard</strong></p><p><span>As of April 4, 2025, Blackboard supports the following browsers:</span></p><ul><li><span>Safari MacOS and iOS: The two most recent major versions (versions 17 and 18)</span></li><li><span>Chrome: The most recent stable version and two preceding versions (versions 133, 134, and 135)</span></li><li><span>Firefox: The most stable version and the two preceding versions</span></li><li><span>Edge: The most recent stable version and the two preceding versions</span></li></ul><div><span><div><strong>Why Update Your Browser</strong></div><div>If you're using older versions of these browsers, you may encounter difficulties accessing Blackboard or features within the application. Updating your browser ensures compatibility with the latest features on Blackboard, enhances security, and provides a smoother user experience. If your browser does not update automatically, please take time to check your browser for available updates.</div><div><br></div><div><strong>How to Check Your Browser Version</strong></div><div>Wondering if you're using the right version? Use Blackboard’s <span><span><a href="https://help.blackboard.com/Learn/Student/Ultra/Getting_Started/Browser_Support/Browser_Checker" rel="nofollow external" class="bo">Browser Checker</a></span><span> </span></span>to check your browser and browser settings. </div></span></div><br><div><p><span><strong>Important Browser Settings
    </strong>In addition to using the most current browser version, your browser settings should be updated to allow pop-ups and third-party cookies from Blackboard.</span></p></div><blockquote><div><em><strong>Allow Pop-Ups</strong></em></div><div><span>Pop-Up blockers should not be enabled in your browser when running Blackboard. For an optimal experience on Blackboard, make sure to disable any pop-up blocker software on your browser or allow your browser to open pop-ups from Blackboard.</span></div><div><span><em><br></em></span></div><div><span><em><strong>Allow Third-Party Cookies</strong></em></span></div><div><p><span>Blackboard relies on some third-party cookies. Please allow </span><span>third-party cookies for Blackboard and related technologies. </span><span>See our </span><a href="https://umbc.atlassian.net/wiki/spaces/faq/pages/30750286/How+do+I+enable+third-party+cookies+for+Blackboard+and+related+integrations" rel="nofollow external" class="bo"><span>FAQ about third-party cookies</span></a><span> for additional </span><span>information.</span></p></div></blockquote><div><div><strong>Connect with Instructional Technology</strong></div><div>As always, if you have any questions about teaching, learning, and technology at UMBC, please consider the following options:</div><ul><li><a href="https://my3.my.umbc.edu/groups/instructional-technology/posts/148527/15848/6df12cc6d1a4ea32339a4878cfacdf18/web/link?link=http%3A%2F%2Fwww.umbc.edu%2Ffaq" rel="nofollow external" class="bo">Check our extensive FAQ collection</a></li><ul><li><a href="https://my3.my.umbc.edu/groups/instructional-technology/posts/148527/15848/5847ea3ec2583dcc793b5b800f6deae2/web/link?link=https%3A%2F%2Fwiki.umbc.edu%2Fx%2FLohnB" rel="nofollow external" class="bo">What's new in Ultra?</a>|<a href="https://my3.my.umbc.edu/groups/instructional-technology/posts/148527/15848/7c1f605fe8486e4126f7242ff19d66c2/web/link?link=https%3A%2F%2Fwiki.umbc.edu%2Fx%2FbwrSAQ" rel="nofollow external" class="bo">Known Issues</a></li></ul><li><a href="https://my3.my.umbc.edu/groups/instructional-technology/posts/148527/15848/ac44f1edd9b8bf80b87d265384253852/web/link?link=http%3A%2F%2Fmy.umbc.edu%2Fgo%2Frequest-help" rel="nofollow external" class="bo">Open a ticket via RT</a></li><li>Follow the <a href="https://my3.my.umbc.edu/groups/instructional-technology/posts/148527/15848/803da7db2cac268f4a1398025779fcf2/web/link?link=http%3A%2F%2Fmy.umbc.edu%2Fgroups%2Finstructional-technology" rel="nofollow external" class="bo">Instructional Technology</a> &amp; <a href="https://my3.my.umbc.edu/groups/instructional-technology/posts/148527/15848/c17a6e240f4a54e2d1f3034bccc66304/web/link?link=http%3A%2F%2Fmy.umbc.edu%2Fgroups%2Fdoit" rel="nofollow external" class="bo">DoIT</a> myUMBC groups</li><li><a href="https://my3.my.umbc.edu/groups/instructional-technology/posts/148527/15848/05e90bdf5ca92b883b37984dd2777034/web/link?link=http%3A%2F%2Fdoit.umbc.edu%2Fitnm%2Fstaff%2F" rel="nofollow external" class="bo">Request a consult</a> with <a href="https://my3.my.umbc.edu/groups/instructional-technology/posts/148527/15848/d404e5c3862eec03d7a7baeca2c1840d/web/link?link=http%3A%2F%2Fdoit.umbc.edu%2Fitnm%2Fstaff" rel="nofollow external" class="bo">instructional technology staff</a></li></ul><div><br></div><div>thumbnail: Blackboard logo</div></div></div>
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<Summary>Following the April 2025 Blackboard release, some Blackboard users reported issues (e.g., blank screen, spinning wheel) with Blackboard access. Unsupported browser versions were identified as the...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/148771</Website>
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<Tag>blackboard</Tag>
<Tag>browser</Tag>
<Tag>known-issue</Tag>
<Group token="instructional-technology">Instructional Technology</Group>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Mon, 07 Apr 2025 14:01:38 -0400</PostedAt>
<EditAt>Mon, 14 Apr 2025 12:34:51 -0400</EditAt>
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<NewsItem contentIssues="true" id="141905" important="false" status="posted" url="https://beta.my.umbc.edu/groups/instructional-technology/posts/141905">
<Title>Blackboard Course File Access Outage</Title>
<Tagline>Students &amp; Faculty Unable to Access File Attachments</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><div><span><p><span>Blackboard users may be unable to access course file attachments. Error messages may include:</span></p><ul><li><span><span>The specified resource was not found</span></span></li><li><span><span>You do not have permission to access it</span></span></li><li><span><span>Refused to connect</span></span></li><li><span><span>alt-5954eb74c7df4.blackboard.com refused to connect</span></span></li></ul><p><span>We are currently working with Blackboard to resolve this issue as quickly as possible. A status update will be shared once more information is available. </span></p><h4><span><strong>May 15th Update:</strong></span></h4><p><span>Blackboard released an update overnight, which we believe has addressed this issue. We are continuing to monitor Blackboard for ongoing file access issues.</span><span> If you experience an issue with course file access, please</span><span> </span><a href="https://umbc.edu/go/bbsupport" rel="nofollow external" class="bo">submit an RT request</a><span> for assistance.</span></p><h4><span><strong>May 14th Update:</strong></span></h4><p><span>The course file issue appears to be mostly resolved, with some ongoing intermittent issues reported. Blackboard is investigating this issue. If you are continuing to experience an issue with course file access, please</span><span> </span><a href="https://umbc.edu/go/bbsupport" rel="nofollow external" class="bo">submit an RT request</a><span> for assistance.</span></p><div><span><strong><br></strong></span></div></span></div><div><strong>Connect with Instructional Technology</strong></div><div><p><span>As always, if you have any questions about teaching, learning, and technology, please consider the following options:</span></p><ul><li><p><a href="https://umbc.atlassian.net/wiki/x/8gHVAQ" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span><span> </span></a></p></li><li><p><span><a href="https://umbc.edu/go/bbsupport" rel="nofollow external" class="bo">Open a ticket via RT</a></span></p></li><li><p><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></p></li><li><p><span><a href="https://umbc.edu/go/bbsupport" rel="nofollow external" class="bo">Request a consult</a></span><span> with instructional technology staff</span></p></li></ul><div><span><br></span></div></div><div><span><em>Thumbnail: Blackboard logo </em></span></div></div>
]]>
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<Summary>Blackboard users may be unable to access course file attachments. Error messages may include:   The specified resource was not found  You do not have permission to access it  Refused to connect...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/141905</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Mon, 13 May 2024 10:57:52 -0400</PostedAt>
<EditAt>Wed, 15 May 2024 13:46:46 -0400</EditAt>
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<NewsItem contentIssues="true" id="130906" important="false" status="posted" url="https://beta.my.umbc.edu/groups/instructional-technology/posts/130906">
<Title>Panopto Known Issue: 403 Error with Course Copy LTI Videos</Title>
<Tagline>Affected instructors should share direct links to videos</Tagline>
<Body>
<![CDATA[
    <div class="html-content">There is currently an issue with Panopto that is negatively impacting access to videos stored in older Blackboard courses. The Embed LTI links <a href="https://community.panopto.com/discussion/1914/notification-of-issue-affecting-lti-embeds-in-blackboard-ultra" rel="nofollow external" class="bo">direct users to the content folder</a> instead of the correct session resulting in a 403 error. This issue occurs even when access to the previously recorded videos has been <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=96540024" rel="nofollow external" class="bo">properly configured</a>. Panopto has escalated the case to correct this problem with their development team ASAP. <br><br>As an immediate workaround for those encountering 403 errors, instructors can either <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=84707455" rel="nofollow external" class="bo">share links for Panopto folders or individual videos</a> (opening access to <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=96536779" rel="nofollow external" class="bo">anyone at UMBC</a>), or they can <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=92669990" rel="nofollow external" class="bo">relink the affected videos from the Content Market</a>, which will correct the permissions for accessing the content.<br><div><br></div><div><a href="https://community.panopto.com/discussion/1914/notification-of-issue-affecting-lti-embeds-in-blackboard-ultra" rel="nofollow external" class="bo">Per Panopto</a>, an update to resolve this issue is expected by February 24, 2023</div></div>
]]>
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<Summary>There is currently an issue with Panopto that is negatively impacting access to videos stored in older Blackboard courses. The Embed LTI links direct users to the content folder instead of the...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/130906</Website>
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<PostedAt>Tue, 14 Feb 2023 14:48:41 -0500</PostedAt>
<EditAt>Thu, 16 Feb 2023 13:43:16 -0500</EditAt>
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<NewsItem contentIssues="true" id="115370" important="false" status="posted" url="https://beta.my.umbc.edu/groups/instructional-technology/posts/115370">
<Title>RESOLVED -- Blackboard Offline on December 1</Title>
<Tagline>UMBC is monitoring the issue &amp; working with Bb support</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>At approximately 1:30pm, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard support.</span></p><p><br></p><p><em>This post will be updated with additional information as we receive it.</em></p><p><span><strong><br></strong></span></p><p><span><strong>UPDATE 1:45pm</strong>: </span><span>Blackboard is experiencing a service interruption for a subset of clients in the US East Region and is working to resolve this issue as soon as possible. Blackboard's service page will be updated as more details come in at: </span><a href="http://status.blackboard.com/" rel="nofollow external" class="bo">status.blackboard.com</a></p><p><br></p><p><span><strong>UPDATE 1:55pm</strong>: Several DoIT staff are successfully able to log in to Blackboard and it appears the issue is resolved; a final resolution is still pending from Blackboard.</span></p><p><span><br></span></p><p><strong>UPDATE 2:50pm</strong><span>: Blackboard has marked the issue as resolved; Blackboard Learn is fully operational. DoIT staff will continue to follow-up with Blackboard to determine any known causes. </span></p></span></div>
]]>
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<Summary>At approximately 1:30pm, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard...</Summary>
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<Tag>blackboard</Tag>
<Tag>known-issue</Tag>
<Tag>offline</Tag>
<Group token="bbannouncements">Blackboard Announcements</Group>
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<Sponsor>Blackboard Announcements</Sponsor>
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<PostedAt>Wed, 01 Dec 2021 13:45:35 -0500</PostedAt>
<EditAt>Tue, 07 Dec 2021 09:48:52 -0500</EditAt>
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<NewsItem contentIssues="true" id="102344" important="false" status="posted" url="https://beta.my.umbc.edu/groups/instructional-technology/posts/102344">
<Title>New Respondus Lockdown Browser Features Auto-Update in July</Title>
<Tagline>Students using Win/Mac must install to gain this feature</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p>The July update to the Windows and Mac versions of Respondus LockDown Browser will feature a new Auto Update function that starts when the application opens. </p><p><span>To optimize the test proctoring experience, students must make sure they are </span><a href="https://wiki.umbc.edu/x/hobLBg" rel="nofollow external" class="bo">using the latest version of RLDB </a><em>before</em><span> taking a Blackboard test if the secure browser is required. Prior to this new update, the check had to be manually completed and installed. The new feature will automatically check for updates and install them to ensure students are using the latest version.</span></p><p><span><strong>NOTE:</strong> </span><span><em>The July update must be manually installed</em> for students to benefit from the auto-update function moving forward. </span><span>Students must <a href="https://wiki.umbc.edu/x/hobLBg" rel="nofollow external" class="bo">run the "Check for newer version" tool</a> to download and install the update.</span></p><ul><li><span>For Windows users, start RLDB, select the "i" button from the toolbar. The version will be displayed and you can also click on "Check for Newer Version."</span><span> </span><strong>The new version for Windows is 2.0.7.03.</strong></li><li><span>For Mac users, start RLDB and then select “About” from the toolbar. The version will be displayed as shown above, and you can click “Check for Update" to see if a newer version is available. <strong>The latest Mac version is 2.0.7.04</strong>.</span></li></ul><p><span>Alternatively, students can run a fresh install using <a href="http://www.respondus.com/lockdown/download.php?id=978442813" rel="nofollow external" class="bo">the UMBC-specific download link</a>. </span></p><p><span>As always, if you have any questions about teaching, learning, and technology at UMBC, please consider the following options:</span></p><p></p><ul><li><p><a href="http://pivot.umbc.edu/" rel="nofollow external" class="bo"><span>PIVOT</span></a><span> | </span><a href="https://doit.umbc.edu/itnm/academic-continuity/" rel="nofollow external" class="bo"><span>Academic Continuity</span></a><span> | </span><a href="https://fdc.umbc.edu/teaching/keep-on-teaching/" rel="nofollow external" class="bo"><span>Keep On Teaching</span></a><span> | </span><a href="https://doit.umbc.edu/students" rel="nofollow external" class="bo"><span>Student Technology Resources</span></a></p></li><li><p><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span></a><span> </span></p></li><ul><li><p><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>What’s new in Ultra?</span></a><span> | </span><a href="https://wiki.umbc.edu/x/bwrSAQ" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> </span></p></li></ul><li><p><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>Open a ticket via RT</span></a></p></li><li><p><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></p></li><li><p><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Request a consult</span></a><span> with instructional technology staff</span></p></li></ul></div>
]]>
</Body>
<Summary>The July update to the Windows and Mac versions of Respondus LockDown Browser will feature a new Auto Update function that starts when the application opens.   To optimize the test proctoring...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/102344</Website>
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<Tag>assessment-security</Tag>
<Tag>blackboard</Tag>
<Tag>known-issue</Tag>
<Tag>respondus-lockdown-browser</Tag>
<Tag>respondus-monitor</Tag>
<Group token="instructional-technology">Instructional Technology</Group>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Mon, 28 Jun 2021 16:13:14 -0400</PostedAt>
<EditAt>Mon, 28 Jun 2021 16:13:33 -0400</EditAt>
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<NewsItem contentIssues="true" id="101127" important="false" status="posted" url="https://beta.my.umbc.edu/groups/instructional-technology/posts/101127">
<Title>New Update to Respondus Lockdown Browser Released</Title>
<Tagline>Students using Macs &amp; Chromebooks must install update</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><span>A new update to Respondus Lockdown Browser (RLDB) is available for students to download and install. This update is for Mac users and the Chrome extension. </span></p><p><span>Students must make sure they are </span><a href="https://wiki.umbc.edu/x/hobLBg" rel="nofollow external" class="bo">using the latest version of RLDB </a><em>before</em><span> taking a Blackboard test if the secure browser is required.</span></p><ul><li><span>For Chromebook users, the extension should </span>auto-update the extension to <strong>version 0.2.0.52</strong>. However, if students don’t see this version, they can update the extension manually, or remove/re-install the Chrome extension. </li><li><span>For Windows users, start RLDB, select the “i” button from the toolbar. The version will be displayed and you can also click on “Check for Newer Version”. If a newer version is available, you'll have the option to download and install it.  </span></li><ul><li><span>At this time, Windows users do not have a new update, but should check for updates every time they launch the application before a test to verify they are using the latest version. <strong>The last known version for Windows is 2.0.7.01</strong></span><span><strong>.</strong></span></li><ul><li><span><strong>NEW as of 8 PM ET</strong>: The Windows RLDB was updated to <strong>version </strong></span><strong>2.0.7.02.</strong></li></ul></ul><li><span>For Mac users, start RLDB and then select “About” from the toolbar. The version will be displayed as shown above, and you can click “Check for Update" to see if a newer version is available. <strong>The latest Mac version is 2.0.7.03</strong>.</span></li></ul><p><span>Existing Mac/Windows installs of Respondus LockDown Browser will NOT be auto-updated at this time. Students must run the "Check for newer version" tool to download and install the update. Alternatively, students can run a fresh install using <a href="http://www.respondus.com/lockdown/download.php?id=978442813" rel="nofollow external" class="bo">the UMBC-specific download link</a>. </span></p><p><span>As always, if you have any questions about teaching, learning, and technology at UMBC, please consider the following options:</span></p><p></p><ul><li><p><a href="http://pivot.umbc.edu/" rel="nofollow external" class="bo"><span>PIVOT</span></a><span> | </span><a href="https://doit.umbc.edu/itnm/academic-continuity/" rel="nofollow external" class="bo"><span>Academic Continuity</span></a><span> | </span><a href="https://fdc.umbc.edu/teaching/keep-on-teaching/" rel="nofollow external" class="bo"><span>Keep On Teaching</span></a><span> | </span><a href="https://doit.umbc.edu/students" rel="nofollow external" class="bo"><span>Student Technology Resources</span></a></p></li><li><p><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span></a><span> </span></p></li><ul><li><p><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>What’s new in Ultra?</span></a><span> | </span><a href="https://wiki.umbc.edu/x/bwrSAQ" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> </span></p></li></ul><li><p><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>Open a ticket via RT</span></a></p></li><li><p><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></p></li><li><p><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Request a consult</span></a><span> with instructional technology staff</span></p></li></ul></div>
]]>
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<Summary>A new update to Respondus Lockdown Browser (RLDB) is available for students to download and install. This update is for Mac users and the Chrome extension.   Students must make sure they are using...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/101127</Website>
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<Tag>assessment-security</Tag>
<Tag>blackboard</Tag>
<Tag>known-issue</Tag>
<Tag>respondus-lockdown-browser</Tag>
<Tag>respondus-monitor</Tag>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Thu, 22 Apr 2021 08:28:53 -0400</PostedAt>
<EditAt>Fri, 23 Apr 2021 08:17:28 -0400</EditAt>
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<NewsItem contentIssues="true" id="99907" important="false" status="posted" url="https://beta.my.umbc.edu/groups/instructional-technology/posts/99907">
<Title>Essential Update to Respondus Lockdown Browser Available</Title>
<Body>
<![CDATA[
    <div class="html-content"><p><span>A new update to Respondus Lockdown Browser (RLDB) is available for students to download and install. Outdated versions of Respondus Lockdown Browser may not allow students to save short answer and essay questions while taking a Blackboard test due to an update in the underlying Chromium browser that powers the RLDB tool.</span></p><p><span>Students must make sure they are <a href="https://wiki.umbc.edu/x/hobLBg" rel="nofollow external" class="bo">using the latest version of RLDB </a><em>before</em> taking a Blackboard test if the secure browser is required.</span></p><ul><li><span>For Windows users, start RLDB, select the “i” button from the toolbar. The version will be displayed and you can also click on “Check for Newer Version”. If a newer version is available, you'll have the option to download and install it.  </span><strong>The latest Windows version is 2.0.7.01</strong>.</li><li><span>For Mac users, start RLDB and then select “About” from the toolbar. The version will be displayed as shown above, and you can click “Check for Update" to see if a newer version is available. <strong>The latest Mac version is 2.0.7.01</strong>.</span></li></ul><p><span>Existing installs of Respondus LockDown Browser will NOT be auto-updated at this time. Students must run the "Check for newer version" tool to download and install the update. Alternatively, students can run a fresh install using <a href="http://www.respondus.com/lockdown/download.php?id=978442813" rel="nofollow external" class="bo">the UMBC-specific download link</a>.</span></p><p><span>As always, if you have any questions about teaching, learning, and technology at UMBC, please consider the following options:</span></p><p></p><ul><li><p><a href="http://pivot.umbc.edu/" rel="nofollow external" class="bo"><span>PIVOT</span></a><span> | </span><a href="https://doit.umbc.edu/itnm/academic-continuity/" rel="nofollow external" class="bo"><span>Academic Continuity</span></a><span> | </span><a href="https://fdc.umbc.edu/teaching/keep-on-teaching/" rel="nofollow external" class="bo"><span>Keep On Teaching</span></a><span> | </span><a href="https://doit.umbc.edu/students" rel="nofollow external" class="bo"><span>Student Technology Resources</span></a></p></li><li><p><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span></a><span> </span></p></li><ul><li><p><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>What’s new in Ultra?</span></a><span> | </span><a href="https://wiki.umbc.edu/x/bwrSAQ" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> </span></p></li></ul><li><p><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>Open a ticket via RT</span></a></p></li><li><p><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></p></li><li><p><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Request a consult</span></a><span> with instructional technology staff</span></p></li></ul></div>
]]>
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<Summary>A new update to Respondus Lockdown Browser (RLDB) is available for students to download and install. Outdated versions of Respondus Lockdown Browser may not allow students to save short answer and...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/99907</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Tue, 09 Mar 2021 16:06:32 -0500</PostedAt>
<EditAt>Tue, 09 Mar 2021 16:23:46 -0500</EditAt>
</NewsItem>

<NewsItem contentIssues="true" id="92652" important="true" status="posted" url="https://beta.my.umbc.edu/groups/instructional-technology/posts/92652">
<Title>RESOLVED - Blackboard Offline on April 28</Title>
<Tagline>UMBC is monitoring the issue &amp; working with Bb support</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>At approximately 8:12 am, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard support.</span></p><p><span>At 8:14 am, DoIT staff confirmed that the SSL certificate expired and 22 other institutions were experiencing the same issue. Both UMBC and Blackboard network engineers are working on the issue. </span></p><p><span>We apologize for any inconvenience this outage may cause faculty and students, and look forward to our instance coming back online as soon as possible. </span></p><p><span><em>This post will be updated with additional information as we receive it.</em></span></p><p><span><strong>UPDATE</strong></span></p><p><span>9:16 AM - Blackboard is back online. </span><span>All Blackboard systems appear to be functioning normally. Thank you for your patience.</span></p></span></div>
]]>
</Body>
<Summary>At approximately 8:12 am, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard...</Summary>
<Website>https://my3.my.umbc.edu/groups/bbannouncements/posts/92652</Website>
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<Tag>blackboard</Tag>
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<Group token="bbannouncements">Blackboard Announcements</Group>
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<Sponsor>Blackboard Announcements</Sponsor>
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<PostedAt>Tue, 28 Apr 2020 08:54:46 -0400</PostedAt>
<EditAt>Tue, 28 Apr 2020 09:23:34 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="true" id="87386" important="false" status="posted" url="https://beta.my.umbc.edu/groups/instructional-technology/posts/87386">
<Title>RESOLVED - Blackboard Offline on Oct 7</Title>
<Tagline>UMBC is monitoring the issue &amp; working with Bb support</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>At approximately 5:30pm, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard support.</span></p><p><span>At 5:40pm, DoIT staff confirmed that multiple Blackboard SaaS clients are experiencing the same outage. Blackboard network engineers are working on the issue. </span></p><p><span>We apologize for any inconvenience this outage may cause faculty and students, and look forward to our instance coming back online as soon as possible. </span></p><p><span><em>This post will be updated with additional information as we receive it.</em></span></p><p><span><strong>UPDATES</strong></span></p><p><span>6:50 PM - Our instance is online and users can log in, but you may receive a 502 error. We've reported this to Blackboard.</span></p><p><span>6:55 PM - Our site appears to be rendering properly for users after logging in, but may be slow to load. Please be patient while the cloud hosting repopulates network connections.</span></p><p><span>7:10 PM - The Institution page is not appearing, which is consistent with other universities using cloud hosting. UMBC users will land on the Activity Stream when first logging into Blackboard until this issue is resolved.</span></p><p><span>8:00 PM - The Institution page is restored. All Blackboard systems appear to be functioning normally. Thank you for your patience.</span></p></span></div>
]]>
</Body>
<Summary>At approximately 5:30pm, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard...</Summary>
<Website>https://my3.my.umbc.edu/groups/bbannouncements/posts/87386</Website>
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<Tag>blackboard</Tag>
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<Tag>offline</Tag>
<Group token="bbannouncements">Blackboard Announcements</Group>
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<Sponsor>Blackboard Announcements</Sponsor>
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<PostedAt>Mon, 07 Oct 2019 18:09:52 -0400</PostedAt>
<EditAt>Tue, 28 Apr 2020 08:55:07 -0400</EditAt>
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<NewsItem contentIssues="true" id="86004" important="false" status="posted" url="https://beta.my.umbc.edu/groups/instructional-technology/posts/86004">
<Title>Blackboard LTI Integrations not Working with Safari</Title>
<Tagline>Please use a browser other than Safari to access Blackboard!</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><a href="https://wiki.umbc.edu/display/faq/Blackboard+LTI+Integrations+not+Working+with+Safari" rel="nofollow external" class="bo">As noted in this Known Issue FAQ</a>, recent updates to the Safari web browser are preventing access to <a href="https://www.imsglobal.org/lti-fundamentals-faq" rel="nofollow external" class="bo">LTI</a> content inside any Learning Management System (LMS) including <a href="https://blackboard.umbc.edu/" rel="nofollow external" class="bo">Blackboard</a>. The issue stems from <a href="https://coursearc.us11.list-manage.com/track/click?u=aee96c62e70e10d8fe28fb302&amp;id=19cdf6b5be&amp;e=093b9933cb" rel="nofollow external" class="bo">Apple trying to prevent websites from secretly tracking the browsing activity of Safari users</a>. Unfortunately, these updates are preventing third-party tools from functioning properly. Impacted Blackboard integrations include, but are not limited to, Qwickly Attendance, Respondus LockDown Browser, Turning Technologies, VoiceThread, and FlipIt Physics. <a href="https://wiki.umbc.edu/x/-QCJAg" rel="nofollow external" class="bo">Please click here for a full list</a>.<br><br>At this time, users in courses with LTI integrations will need to use a browser other than Safari to access Blackboard (e.g., use <a href="https://www.google.com/chrome/" rel="nofollow external" class="bo">Chrome</a> or <a href="https://www.mozilla.org/en-US/firefox/" rel="nofollow external" class="bo">Firefox</a>).</div>
]]>
</Body>
<Summary>As noted in this Known Issue FAQ, recent updates to the Safari web browser are preventing access to LTI content inside any Learning Management System (LMS) including Blackboard. The issue stems...</Summary>
<Website>https://doit.umbc.edu/</Website>
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<Tag>lti</Tag>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Thu, 22 Aug 2019 14:02:53 -0400</PostedAt>
<EditAt>Thu, 22 Aug 2019 17:17:31 -0400</EditAt>
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