Blackboard Course File Access Outage

Mon, 13 May 2024 10:57:52 -0400
blackboard, known-issue

Blackboard users may be unable to access course file attachments. Error messages may include:

The specified resource was not found

You do not have permission to access it

Refused to connect

alt-5954eb74c7df4.blackboard.com refused to connect

We are currently working with Blackboard to resolve this issue as quickly as possible. A status update will be shared once more information is available.

May 15th Update:

Blackboard released an update overnight, which we believe has addressed this issue. We are continuing to monitor Blackboard for ongoing file access issues. If you experience an issue with course file access, please submit an RT request for assistance.

May 14th Update:

The course file issue appears to be mostly resolved, with some ongoing intermittent issues reported. Blackboard is investigating this issue. If you are continuing to experience an issue with course file access, please submit an RT request for assistance.

Connect with Instructional Technology

As always, if you have any questions about teaching, learning, and technology, please consider the following options:

Check our extensive FAQ collection

Open a ticket via RT

Follow the Instructional Technology & DoIT myUMBC groups

Request a consult with instructional technology staff

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