Troubling logging into HR or Finance Systems?

Fri, 28 Jul 2023 10:07:46 -0400

*If you are experiencing issues with accessing the HR or Finance systems, please see the message below from our Deputy CIO on July 20, 2023*

Dear Colleagues,

Last night, a change was made to both the Finance and HR Peoplesoft systems to update the encryption keys used between a user's computer and the server. Generally these updates don't cause any disruptions. After this update, however, some users are receiving a "Bad Request" error when trying to log in. This issue can be resolved by clearing your web browser's cache. For instructions on how to do this, please see our FAQ: How do I delete cookies, cache, and temporary Internet files from my web browser?.

If you need further assistance with clearing your browser cache, please contact our Technology Support Center by opening a ticket at https://rt.umbc.edu or calling 410-455-3838.

We apologize for any inconvenience you may have experienced. If you have questions about this or would like more information on the issue, please don't hesitate to contact me.

Damian Doyle

Deputy CIO

Division of Information Technology

damian@umbc.edu