The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until October 25th.

We're specifically looking for students available to work during the following hours:

•  Monday 10AM-4PM
• Tuesday 8AM-2:30PM
• Wednesday 8-10AM; 12-4PM
• Thursday 10AM-8PM
• Friday 9:30AM-2PM

TSC Student Consultant Job Description

Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.

Responsibilities include, but are not limited to the following:

• Provide technical assistance to users by phone, online and in person;
• Answer TSC phones in a professional and courteous manner;
• Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
• Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
• Provide direct assistance to users on technical issues they cannot easily resolve on their own;
• Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;
• Respond to all work-related communications in a timely manner;
• Escalate urgent problems to the Full-Time staff, as appropriate.

Required Skills and Experience

• Demonstrated ability to effectively communicate by phone or in person.
• Demonstrated writing ability.
• Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
• Demonstrated analytical and troubleshooting skills.
• Ability & willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.

UMBC’s STRiVE retreat has inspired hundreds of undergraduate students in the past 11 years. Now it's your turn. Spend five days building community and developing skills while exploring leadership for social impact. You will emerge with greater clarity and confidence about the contributions you want to make.

This year’s STRiVE retreat will take place January 13-17, 2020. STRiVE participants will make new friends, discover their strengths and values, learn how to work more effectively in groups, envision contributions they could make at UMBC, and tackle both simulated and real leadership and social change challenges. Past STRiVE participants have gotten deeply involved in campus organizations and initiatives, and have made phenomenal contributions.

To apply for a spot in STRiVE 2020, complete this form by Sunday, November 10, 2020. 

STRiVE is hosted by UMBC's Center for Democracy and Civic Life, and sponsored by the UMBC Student Government Association. More information on this program is available below.

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STRiVE: FREQUENTLY ASKED QUESTIONS

What is STRiVE?

STRiVE is an intensive, engaging and exhilarating off-campus retreat (5 days, 4 nights) developed by UMBC to help students become more effective leaders and participants in civic life on campus and throughout their lives. The STRiVE experience will include a bonfire, challenge course, simulations, and other fun activities.

Do I have to be an “involved” student to attend STRiVE?

Absolutely not! STRiVE will be helpful to any student regardless of previous involvement or leadership experience. No prior experience is necessary! We are looking for a diverse group of students committed to developing their skills and applying them to contribute to positive change in the campus community. The application asks about campus involvement only to give the STRiVE planning team a sense of the different perspectives participants will bring to the retreat.

When is STRiVE?

STRiVE 2020  will take place from January 13 - 17, 2020.

Where will STRiVE be held?

STRiVE will be held at Skycroft Conference Center in Middletown, Maryland. Participants will stay in motel-style rooms (sharing a room with 1 other student) and all activities will be held on site. Bus transportation between UMBC and the retreat site will be provided.

How much does it cost to attend STRiVE?

UMBC covers most of the cost of each participant’s attendance. However, there is a participation fee of $100 that helps cover some of the cost of transportation, lodging and food. Money should not be a barrier to attendance, however, and participants will be able to complete a form to request financial assistance.

When is the application due?

Sunday, November 10, 2019.

When will accepted applicants be informed?

Applicants will receive an email in late November with additional details about participating in STRiVE.

How can I find out more information about STRiVE?