UMBC Email Outage for non-Gmail users

Thu, 01 May 2014 17:09:45 -0400

Starting at 11am on May 1, 2014, DoIT began a cleanup process on our non-Gmail based email servers, named Cryus. There was an error in this process and it inadvertently removed the mail of approximately 230 people using the CYRUS email system. Of this number, approximately 110 are UMBC faculty and staff whose username starts with "a" or "b". We are restoring the email of all 230 people from our backups last night and expect to have all email restored by midnight tonight.

Since we are restoring from file backup, the the restore will not have any new email received between 10pm on 4/30 and 1:30pm on 5/1. In addition, restoring from backup results in two known issues:

First, all mail will be flagged as unread; and

Second, your folders need to be resubscribed too before they will be seen in Webmail or Thunderbird.

DoIT will be adding staff in the Technology Support Center on Friday, May 2nd to work with those impacted to explain how you can subscribe to your folders. If you need help, please call 410-455-3838 or submit a ticket. If you are on-campus we will send someone to your office to help you with this effort.

DoIT staff have sent a myUMBC alert to those users impacted letting them know of the situation. DoIT staff will work through the evening to correct this mistake and we apologize for the impact this has created during the semester and deeply regret the inconvenience resulting from this mistake. DoIT has taken all necessary steps to assure it will never happen again.