Intermittent Wifi Connectivity Issues Yesterday

Thu, 01 Sep 2022 07:39:00 -0400

Throughout the day a number of community members experienced trouble connecting to the campus wireless networks, both Eduroam and UMBCVisitor. Our networking team was triaging the issue throughout the day, and worked with our vendor to identify a potential software bug in the system.

We upgraded the system software very early this morning around 1am to address this issue. However, we won't know if the problem is fixed until late this morning because it appears to be at least partially caused by a large number of users connecting at once.

We will have staff actively monitoring the system all day, but if you do experience issues connecting, please let us know by contacting our technology support center at x53838 or by opening a ticket with us. The more information we get, and the quicker we get it, the sooner we can get this resolved if the software upgrade didn't fix the issue.

I'm sorry for any inconvenience this may have caused, and I appreciate your patience as we work to resolve this as quickly as possible.

If you have other questions or concerns, please feel free to email me at damian@umbc.edu

Damian Doyle

Deputy CIO

UMBC - Division of Information Technology