FM Repost: Report Facilities Repairs, Outages via ReADY

Thu, 23 Jun 2022 12:00:51 -0400
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Are you ReADY?

Facilities Management and Residential Life are excited to announce the launch of our new customer request portal ReADY for faculty, staff, and students to report maintenance issues and to request services, effective Wednesday, June 22, 2022.

ReADY is a user-friendly application which runs on all smart phones, tablets, and computers.

ReADY allows all campus users to request services, using an easy-to-follow system of tiles and dropdown selections. Based upon your affiliation as a faculty/staff, commuter student, or residential student, you will see a customized set of tiles to report issues and request services for buildings, grounds, roadways, and other infrastructure.

Access ReADY via this link using your UMBC email and password:

https://umbc.assetworks.cloud/ready

Customers will receive email notifications and be able to monitor status of requests by clicking on Process or Notifications in ReADY.

For current AiM Users, ReADY replaces the AiM work order request process. The AiM interface for requests will be disabled at 5 pm on Tuesday, June 21, 2022.

A ReADY user guide and additional information is available on Facilities Management’s website:

https://fm.umbc.edu/work-request/

Accessibility and Disability Services works in strong partnership with Facilities Management and will be updating their Work Control information - though the on-the-go process for calling in a condition remains 410-455-2550 from any phone. Campus faculty and staff are encouraged to bookmark the site to assist with prompt repair resolution.

As always with Accessibility & Disability Services - please report accessibility concerns at any time via our online form linked here.

A photo of a toolbelt with a hammer and wrench accompanies this post.