Request Tracker (RT) has been in place almost 5 years now running on the same hardware.
Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the database server hardware. This will require downtime this coming Saturday, December 14, 2013 from 6am to 2pm.
Phase 2 is currently scheduled for March 2014 to upgrade the web and application hardware.
Phase 3 is currently scheduled for June 2014 to upgrade the actual RT software application.
If an issue arises during the downtime please call the Technology Support Center (TSC) at 410-455-3838. The Saturday hours are from noon until 6pm however you can leave a voice mail and someone will get back to you during the normal Saturday operating hours.
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu
Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the database server hardware. This will require downtime this coming Saturday, December 14, 2013 from 6am to 2pm.
Phase 2 is currently scheduled for March 2014 to upgrade the web and application hardware.
Phase 3 is currently scheduled for June 2014 to upgrade the actual RT software application.
If an issue arises during the downtime please call the Technology Support Center (TSC) at 410-455-3838. The Saturday hours are from noon until 6pm however you can leave a voice mail and someone will get back to you during the normal Saturday operating hours.
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu
