On July 1, 2012, Audio Visual (AV) Services began reporting to Enterprise Infrastructure and Support (EIS), a move that reflects a broader need to integrate and coordinate UMBC’s classroom technology infrastructure, not just end user support. 

For example, in the past, lecture halls and labs were supported by two different Division of Information Technology (DoIT) groups: AV handled data projectors, audio systems and VHS/DVD components, while Desktop Computing (part of EIS) handled computer hardware, software and networking. With increased demand for “smart classrooms,” and opening of the new Performing Arts & Humanities building this summer, DoIT wanted to take a more holistic approach to infrastructure planning and support. EIS reports to Mike Carlin, Associate Vice President and Deputy Chief Information Officer (CIO), who can be reached at 410.455.2578 or mikec@umbc.edu. 

The combining of AV Services and Desktop Computing completes a DoIT reorganization that began last summer, when the Technology Support Center (formerly Help Desk) began reporting to Instructional Technology & New Media (ITNM). In addition, the TSC moved to the library to support the Retriever Learning Center, and provide a more visible campus location for initial IT support of students, faculty and staff. 

ITNM is co-located with the Faculty Development Center in Engineering 101, and still provides user support for Blackboard, clickers, hybrid learning, Scantron test scoring, and video and web development through the New Media Studio. ITNM reports to John Fritz, Assistant Vice President, who can be reached at 410.455.6596 or fritz@umbc.edu.