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<NewsItem contentIssues="false" id="111600" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/111600">
<Title>CDO Now Available Across taki</Title>
<Tagline>Operations geared toward analysis of geophysical data</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Hi All,<div><br></div><div>This is just an update regarding a new set of software packages now available on the taki cluster environment, CDO. </div><div><br></div><div>From the requestor and main CDO site (<a href="https://code.mpimet.mpg.de/projects/cdo/">https://code.mpimet.mpg.de/projects/cdo/</a>).</div><div><br></div><div>CDO is a set of command line operations geared toward analysis of geophysical data, especially from climate numerical weather prediction models.  Operations include, among many others, horizontal re-gridding and vertical interpolation, various forms of temporal averaging, and the addition or subtraction of variables across different files. They can be applied to netCDF4 and GRIB files. Users outside of the atmospheric science community may find many of the CDO operations useful, but note that some will only work if the data includes geographical dimensions.</div><div><br></div><div>For information on loading CDO and associated modules into your user environment, run `module spider CDO`.</div><div><br></div><div>Thanks for reading,</div><div><div>Roy Prouty</div><div>HPC System Administrator</div></div><div><br></div></div>
]]>
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<Summary>Hi All,    This is just an update regarding a new set of software packages now available on the taki cluster environment, CDO.      From the requestor and main CDO site...</Summary>
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<PostedAt>Tue, 17 Aug 2021 13:08:38 -0400</PostedAt>
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<NewsItem contentIssues="true" id="111595" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/111595">
<Title>13 Tips to Get Your Blackboard Course Ready</Title>
<Tagline>Checklist to optimize your course before the semester starts</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><span>Prepare your Blackboard course shell for the new semester with our updated baker’s dozen checklist.</span></p><p><span><strong>1. Review new tools &amp; features in Blackboard.</strong></span></p><p><span>Our Blackboard site receives </span><a href="https://my3.my.umbc.edu/groups/instructional-technology/posts?tag=ultra-update" rel="nofollow external" class="bo"><span>updates and enhancements every month</span></a><span> -- check out the latest news to learn what’s new for Ultra courses.</span></p><p><span><strong>2. Copy your course content from a previous semester.</strong></span></p><p><span>Bypass the long wait and digital file transfers required for export and import. </span><a href="https://wiki.umbc.edu/x/sABxAw" rel="nofollow external" class="bo"><span>Use course copy</span></a><span> -- it’s faster and more convenient. TIP: Prep your courses ahead of the new semester for a stress-free start. Request </span><a href="https://wiki.umbc.edu/x/9QYgB" rel="nofollow external" class="bo"><span>a development course shell</span></a><span> for ongoing content development and maintenance. </span></p><p><span><strong>3. Create a central Start Here area for your students so they know how to get started.</strong></span></p><p><span>Include a welcome video. </span><a href="https://wiki.umbc.edu/x/kQd4B" rel="nofollow external" class="bo"><span>Use Panopto</span></a><span> to invite students to explore the course with a course tour and orientation. Let students know what to do first before classes start and where to find important content. Be sure to </span><a href="https://wiki.umbc.edu/x/pQjBBQ" rel="nofollow external" class="bo"><span>caption your videos</span></a><span> for accessibility.</span></p><p><span><strong>4. Check course links for broken or missing content.</strong></span></p><p><span>If you use a lot of external links and third-party tools, check the validity of those resources. You’ll want to verify permissions for </span><a href="https://wiki.umbc.edu/x/RwOGBQ" rel="nofollow external" class="bo"><span>Google</span></a><span>, </span><a href="https://wiki.umbc.edu/x/6wLnAQ" rel="nofollow external" class="bo"><span>Box</span></a><span>, and </span><a href="https://wiki.umbc.edu/x/6IdVBQ" rel="nofollow external" class="bo"><span>Panopto</span></a><span> to make sure your students can view these essential media and files.</span></p><p><span><strong>5. Update library reserves.</strong></span></p><p><span>Digital reserves are available through the AOK Library, making it easy for you to request from your desktop and for students to access, read, view, or listen from the convenience of their own devices. Course reserves are </span><a href="https://wiki.umbc.edu/x/CYYMBQ" rel="nofollow external" class="bo"><span>synchronized through your Blackboard courses</span></a><span>. </span></p><p><span><strong>6. Upload multimedia to Panopto and large files to UMBC Box or Google Drive.</strong></span></p><p><span>Please remember that Blackboard is not a streaming service. When you update your course content with new resources, be sure to place </span><a href="https://wiki.umbc.edu/x/sIOEB" rel="nofollow external" class="bo"><span>multimedia (video, audio) in Panopto</span></a><span> and </span><a href="https://wiki.umbc.edu/x/fIopB" rel="nofollow external" class="bo"><span>other large files to cloud storage</span></a><span>. Your students and Blackboard course will thank you for a streamlined delivery. View </span><a href="https://umbc.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=2bbebddb-bdb3-42f6-951f-ad0200ec23fa" rel="nofollow external" class="bo"><span>our 30-minute webinar</span></a><span> for additional tips to optimize your course quota.</span></p><p><span><strong>7. Check your course content for accessibility.</strong></span></p><p><span>Use </span><a href="http://wiki.umbc.edu/pages/viewpage.action?pageId=87884573" rel="nofollow external" class="bo"><span>your course’s Ally accessibility report</span></a><span> to gauge the accessibility of course content and prioritize improvements. Ally automatically creates alternative versions of your files for students including Electronic Braille and mobile-friendly HTML.</span></p><p><span><strong>8. Update due dates, adaptive release dates, availability, etc.</strong></span></p><p><span>Use the </span><a href="https://help.blackboard.com/Learn/Instructor/Original/Course_Content/Reuse_Content/Date_Management" rel="nofollow external" class="bo"><span>Date Management tool</span></a><span> in Original or </span><a href="http://wiki.umbc.edu/pages/viewpage.action?pageId=84707427" rel="nofollow external" class="bo"><span>Batch Edit in Ultra</span></a><span> to modify nearly everything with a date in your course whether availability or <a href="https://wiki.umbc.edu/x/tYFaAQ" rel="nofollow external" class="bo">conditional release</a>. </span></p><p><strong><span>9. </span><span>Set up your virtual gradebook.</span></strong></p><p><span>Students </span><a href="https://my.umbc.edu/groups/instructional-technology/posts/65634" rel="nofollow external" class="bo"><span>benefit from knowing how they’re doing</span></a><span> in your course throughout the semester. If your course uses a weighted grading system to calculate the final grade, set up your </span><a href="https://wiki.umbc.edu/x/pQQ9BQ" rel="nofollow external" class="bo"><span>Ultra gradebook</span></a><span> or </span><a href="https://wiki.umbc.edu/x/kotnB" rel="nofollow external" class="bo"><span>Original grade center</span></a><span> as soon as possible.</span></p><p><span><strong>10. Prepare virtual meeting places.</strong></span></p><p><span>Create spaces to meet with students virtually. Use </span><a href="https://wiki.umbc.edu/x/CxPSAQ" rel="nofollow external" class="bo"><span>Collaborate</span></a><span> or </span><a href="https://wiki.umbc.edu/display/faq/Webex" rel="nofollow external" class="bo"><span>Webex</span></a><span> for lectures, office hours, drop-in support, student study groups, and more.</span></p><p><span><strong>11. Welcome students to your course.</strong></span></p><p><span>No matter what format you teach, create an online introduction to create a sense of connection and build community in your course. Send an opening email or </span><a href="https://wiki.umbc.edu/x/HoJaAQ" rel="nofollow external" class="bo"><span>post an announcement</span></a><span> to your course to greet your students.</span></p><p><span><strong>12. Configure your personal notifications.</strong></span></p><p><span>Choose </span><a href="http://wiki.umbc.edu/pages/viewpage.action?pageId=31918829" rel="nofollow external" class="bo"><span>which notifications you receive</span></a><span> about activity in your courses. Notifications can appear in the Activity Stream or via email digest for new messages, gradable items, discussion posts, or student performance alerts.</span></p><p><span><strong>13. Set your course availability.</strong></span></p><p><span>Students cannot access your course until you make it available. Use </span><a href="https://wiki.umbc.edu/x/VoAc" rel="nofollow external" class="bo"><span>one of three methods</span></a><span> to turn your course on for students. TIP: If you use Ultra and you'd like to open your course earlier than 2 weeks before the semester starts, you might need to request support to make sure students see your course when you want them to have early access.</span></p><p><span><em>Do you have a tip to share with other faculty? Please comment in this post and let us know!</em></span></p><div><span>As always, if you have any questions about teaching, learning, and technology at UMBC, please consider the following options:</span></div><div><ul><li><span><a href="http://pivot.umbc.edu" rel="nofollow external" class="bo">PIVOT</a> | <a href="https://doit.umbc.edu/itnm/academic-continuity/" rel="nofollow external" class="bo">Academic Continuity</a></span><span> </span><span>|</span><span> </span><span><a href="https://fdc.umbc.edu/teaching/keep-on-teaching/" rel="nofollow external" class="bo">Keep On Teaching</a></span><span> </span><span>|</span><span> </span><span><a href="https://doit.umbc.edu/students" rel="nofollow external" class="bo">Student Technology Resources</a></span></li><li><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">Check our extensive FAQ collection</a><span> </span></li><ul><li><span><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>What’s new in Ultra?</span></a><span> </span><span>|</span><span> </span><a href="https://wiki.umbc.edu/x/bwrSAQ" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> </span></span></li></ul><li><span><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">Open a ticket via RT</a></span></li><li><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo">Instructional Technology</a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">DoIT</a><span> myUMBC groups</span></li><li><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo">Request a consult</a><span> with instructional technology staff</span></li></ul><div><br></div></div><div><em>~ by <a href="https://doit.umbc.edu/itnm/staff/hawken/" rel="nofollow external" class="bo">Mariann Hawken</a></em></div></div>
]]>
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<Summary>Prepare your Blackboard course shell for the new semester with our updated baker’s dozen checklist.  1. Review new tools &amp; features in Blackboard.  Our Blackboard site receives updates and...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/111595</Website>
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<Tag>checklist</Tag>
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<Tag>getting-started</Tag>
<Tag>hawken</Tag>
<Tag>online-learning</Tag>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Tue, 17 Aug 2021 12:02:16 -0400</PostedAt>
<EditAt>Mon, 07 Nov 2022 09:34:54 -0500</EditAt>
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<NewsItem contentIssues="false" id="111510" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/111510">
<Title>Intel Adopts LLVM</Title>
<Tagline>Intel Compilers move to use LLVM open source infrastructure</Tagline>
<Body>
<![CDATA[
    <div class="html-content">I just saw this update regarding the Intel compilers, thought I would share it with our HPC community. <span>This will not affect the compilers we currently have on Taki.</span><div><span><br></span></div><div><span>From the article:</span></div><div><br></div><div><blockquote><div>Intel reported in a blog this week that its adoption of the open source LLVM architecture for Intel’s C/C++ compiler is complete. The transition is part of Intel’s ongoing effort to boost oneAPI as the preferred tool suite for programming Intel’s growing portfolio diverse processors including CPUs, FPGAs, and GPUs.</div></blockquote><br></div><div>See the link for further details.</div></div>
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<Summary>I just saw this update regarding the Intel compilers, thought I would share it with our HPC community. This will not affect the compilers we currently have on Taki.    From the article:...</Summary>
<Website>https://www.hpcwire.com/2021/08/10/intel-completes-llvm-adoption-will-end-updates-to-classic-c-c-compilers-in-future/?utm_source=feedly&amp;utm_medium=rss&amp;utm_campaign=intel-completes-llvm-adoption-will-end-updates-to-classic-c-c-compilers-in-future</Website>
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<NewsItem contentIssues="false" id="111407" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/111407">
<Title>Quarterly patching downtimes - 8/7 &amp; 8/13</Title>
<Body>
<![CDATA[
    <div class="html-content"><p><span>As
     part of our ongoing commitment to security, the Unix Infrastructure 
    group will be conducting its quarterly system patching on </span><span><span>Saturday, August 7th and </span>Friday, August 13th.  While 
    many of the systems will be 
    patched without any service disruption, there are some systems which 
    require the downtime of key services.  The schedule below outlines which
     key services will be offline and for how long.</span></p><p><span>Saturday, 8/7/2021 between 8am and 10am(most systems will only be down for a short period during this time):</span></p><ul><li><span>myUMBC lite page will be up resulting in reduced myUMBC functionality</span></li><li><span>The sites (wordpress) web hosting environment will be unreachable</span></li><li><span><span>Wiki will be unavailable</span></span></li></ul><div><br></div><p><span>Friday, 8/13/2021 between 5pm and 10pm (most systems will only be down for a short period during this time): <br></span></p><ul><li><span>Access to Cyrus (legacy) email (accounts not migrated to UMBC Gmail)</span></li><ul><li><span>All mail will be queued up and delivered after the server is patched</span></li></ul><li>All HFS (afs) servers - gl.umbc.edu home directories will be offline</li><li><span><strong>Between 9:15pm and 10pm only: </strong>Certain software licenses will be unavailable (autodesk, cadence, idl, schrodinger, xilinx, mathematica). </span></li><li><span><strong>Between 9:15pm and 10pm only: </strong>The
     web hosting environments (virthost) will be partially unavailable 
    (pages will be available but any database calls will not work)</span></li><li><span><span><span><strong>Between 5:00pm and 6:30pm only: </strong></span>LDAP-Master and Webadmin will
     be taken down for system maintenance.  During this time account 
    creations and password changes will be unavailable.  Account 
    authentication and logins will not be affected.</span></span></li></ul><br><p><span>Please let us know if you have any concerns or questions.</span></p><p><span>Thanks!</span></p><p><span>Tim Champ</span></p></div>
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<Summary>As  part of our ongoing commitment to security, the Unix Infrastructure  group will be conducting its quarterly system patching on Saturday, August 7th and Friday, August 13th.  While  many of the...</Summary>
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<NewsItem contentIssues="false" id="111402" important="true" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/111402">
<Title>taki Downtime Completed</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>To all taki users,</div><div><br></div><div>Our work bringing the taki cluster environment up-to-date has concluded. Please begin normal use of the cluster environment.</div><div><br></div><div>Please let us know if you have any questions or concerns by submitting a descriptive help request form found at the following link.</div><div><br></div><div><a href="https://doit.umbc.edu/request-tracker-rt/doit-research-computing/">https://doit.umbc.edu/request-tracker-rt/doit-research-computing/</a></div><div><br></div><div>Roy Prouty</div><div>HPC System Administrator</div></div>
]]>
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<Summary>To all taki users,     Our work bringing the taki cluster environment up-to-date has concluded. Please begin normal use of the cluster environment.     Please let us know if you have any questions...</Summary>
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<PostedAt>Tue, 03 Aug 2021 21:47:10 -0400</PostedAt>
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<NewsItem contentIssues="false" id="111372" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/111372">
<Title>Submit New Computer Lab Software Requests by August 13th!</Title>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>The deadline for requesting software to be included in our physical labs, virtual labs, and classrooms has been extended to August 13th. Software requests must be entered by this deadline to ensure the application is available in the labs for the Fall 2021 semester. Note: All software requests must be renewed each semester. Please see our </span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=29853446" rel="nofollow external" class="bo"><span>Wiki page</span></a><span> for information about this process. </span></p><br><p><span>Requests for licensed software must include: (1)  Proof of purchase and license information, and (2)  software media and installation instructions. Please contact us if you have questions about the appropriate license volume or type to purchase. Requests to install unlicensed software, software with license modes incompatible with our labs, or software with system requirements incompatible with our labs, may be rejected. DoIT will make accommodations for such requests to the extent they are practicable. </span></p><br><span>Software requests must be submitted via an RT ticket containing the required information. You can create a ticket at </span><a href="https://rt.umbc.edu/" rel="nofollow external" class="bo"><span>https://rt.umbc.edu/</span></a><span>, or by contacting the Technology Support Center (TSC) at 410.455.3838, if you require assistance. Software requested after the deadline is not guaranteed to be made available. DoIT will notify the requestor when the requested software is available in the lab. The requesting faculty or instructor is responsible for testing the software to ensure it is working as expected.  </span></span></div>
]]>
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<Summary>The deadline for requesting software to be included in our physical labs, virtual labs, and classrooms has been extended to August 13th. Software requests must be entered by this deadline to...</Summary>
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<PostedAt>Mon, 02 Aug 2021 16:53:49 -0400</PostedAt>
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<NewsItem contentIssues="true" id="111371" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/111371">
<Title>VoiceThread / Blackboard Tool Connection Updated</Title>
<Tagline>VoiceThread update changes how VoiceThread is added to Bb</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><div>Do you use VoiceThread assignments or links in Blackboard? At the end of July, VoiceThread went through an LTI upgrade to improve functionality between VoiceThread and Blackboard. The new integration supports automatic copying of VoiceThread assignments and content from a template course, improved roster synchronization, and greater security. As a result of the upgrade, the steps to add VoiceThread to Blackboard courses have changed slightly.</div><div><br></div><div>Visit this <a href="https://wiki.umbc.edu/x/kQzBBQ" rel="nofollow external" class="bo">updated VoiceThread FAQ</a> for details on the new process or attend <a href="https://my3.my.umbc.edu/groups/instructional-technology/events/94701" rel="nofollow external" class="bo">VoiceThread Essentials</a> on August 24th.</div><div><br></div><div><p><span>As always, if you have any questions about teaching, learning, and technology at UMBC, please consider the following options:</span></p><ul><li><span><a href="http://pivot.umbc.edu" rel="nofollow external" class="bo">PIVOT</a> | <a href="https://doit.umbc.edu/itnm/academic-continuity/" rel="nofollow external" class="bo">Academic Continuity</a></span><span> </span><span>|</span><span> </span><span><a href="https://fdc.umbc.edu/teaching/keep-on-teaching/" rel="nofollow external" class="bo">Keep On Teaching</a></span><span> </span><span>|</span><span> </span><span><a href="https://doit.umbc.edu/students" rel="nofollow external" class="bo">Student Technology Resources</a></span></li><li><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span></a><span> </span></li><ul><li><span><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>What’s new in Ultra?</span></a><span> </span><span>|</span><span> </span><a href="https://wiki.umbc.edu/x/bwrSAQ" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> </span></span></li></ul><li><span><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">Open a ticket via RT</a></span></li><li><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></li><li><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Request a consult</span></a><span> with <a href="http://doit.umbc.edu/itnm/staff" rel="nofollow external" class="bo">instructional technology staff</a></span></li></ul></div><div><br></div><div><br></div></div>
]]>
</Body>
<Summary>Do you use VoiceThread assignments or links in Blackboard? At the end of July, VoiceThread went through an LTI upgrade to improve functionality between VoiceThread and Blackboard. The new...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/111371/</Website>
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<NewsItem contentIssues="true" id="111114" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/111114">
<Title>Enhanced whiteboard tools coming to Collaborate in August</Title>
<Tagline>Draw freehand customize text &amp; retain session annotations</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><div>A whiteboard is an important pedagogical tool to support handwritten expression and annotation, especially in a virtual classroom. Over the last year, Blackboard has been redesigning the whiteboard tool for Collaborate to provide more comprehensive tools and functionality. These <a href="https://wiki.umbc.edu/x/DQFyBw" rel="nofollow external" class="bo">new whiteboard tools</a> are expected in time for FA2021 courses.</div><div><span><br></span></div><div><span><img src="https://blackboard.umbc.edu/bbcswebdav/institution/doitnews/ultra-updates/collab_participant_annotation_bar-2.png" alt="New Collab whiteboard tools" width="500" style="max-width: 100%; height: auto;"></span></div><div><span><br></span></div><div><div>When files or a blank whiteboard are shared in Collaborate, instructors can use annotation tools to edit and mark up the document during the live session. The enhanced functionality includes:</div><div><ul><li><span>Draw freehand on the page with various colors, thickness, and opacity. Select the eraser to remove annotations. You can erase parts of a freehand drawing with the eraser or select the Delete icon to delete the whole drawing.</span></li><li><span>Add text directly on the page. You can move, edit, and change the text and select the font, size, alignment, and color of the text.</span></li><li><span>Draw shapes including Line, Arrow, Rectangle, Ellipse, Polygon, and Polyline. Each shape has its own settings to change the color, width, opacity, and more.</span></li><li><span>Highlight text on a shared file. You can also strikethrough, underline, squiggle, or comment on the highlighted section. Note: The highlighter is not available on the whiteboard.</span></li></ul></div><div>In addition to annotation persistence, which allows you to retain markups on a whiteboard even after closing the whiteboard, the new tool will support moving the whiteboard or shared file on the page as well as zooming and adjusting the view to automatically fit the width. Group annotations on a whiteboard will also be saved. Even a multi-page whiteboard is possible!</div></div><div><br></div><div>Please <a href="https://wiki.umbc.edu/x/DQFyBw" rel="nofollow external" class="bo">review the updated FAQ</a> for more information about the new whiteboard tools or RSVP for the <a href="https://my3.my.umbc.edu/groups/instructional-technology/events/94682" rel="nofollow external" class="bo">What's New in Collab for Teaching &amp; Learning webinar</a> on August 16.</div><div><br></div><div><div class="embed-container"><iframe src="https://www.youtube.com/embed/UzgFKdiAEWs" frameborder="0" webkitAllowFullScreen="webkitAllowFullScreen" mozallowfullscreen="mozallowfullscreen" allowFullScreen="allowFullScreen">[Video]</iframe></div></div><div><a href="https://youtu.be/UzgFKdiAEWs" rel="nofollow external" class="bo">View this 6:42 minute overview</a> of the new whiteboard tools.</div><div><span><br></span></div><div><span>As always, if you have any questions about teaching, learning, and technology at UMBC, please consider the following options:</span></div><div><ul><li><span><a href="http://pivot.umbc.edu" rel="nofollow external" class="bo">PIVOT</a> | <a href="https://doit.umbc.edu/itnm/academic-continuity/" rel="nofollow external" class="bo">Academic Continuity</a></span><span> </span><span>|</span><span> </span><span><a href="https://fdc.umbc.edu/teaching/keep-on-teaching/" rel="nofollow external" class="bo">Keep On Teaching</a></span><span> </span><span>|</span><span> </span><span><a href="https://doit.umbc.edu/students" rel="nofollow external" class="bo">Student Technology Resources</a></span></li><li><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">Check our extensive FAQ collection</a><span> </span></li><ul><li><span><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>What’s new in Ultra?</span></a><span> </span><span>|</span><span> </span><a href="https://wiki.umbc.edu/x/bwrSAQ" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> </span></span></li></ul><li><span><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">Open a ticket via RT</a></span></li><li><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo">Instructional Technology</a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo">DoIT</a><span> myUMBC groups</span></li><li><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo">Request a consult</a><span> with instructional technology staff</span></li></ul></div></div>
]]>
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<Summary>A whiteboard is an important pedagogical tool to support handwritten expression and annotation, especially in a virtual classroom. Over the last year, Blackboard has been redesigning the...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/111114</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<NewsItem contentIssues="false" id="111317" important="true" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/111317">
<Title>taki Downtime August 3, 5p-9p</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>To all taki users,</div><div><span><br></span></div><div>On Tuesday August 3, 2021 the taki cluster environment will be down and inaccessible from 5pm - 9pm EDT. This downtime is to apply some patches whose installation may be disruptive to normal use of the cluster environment.  </div><div><br></div><div>Once all of our work is done on Tuesday, we will make another announcement.</div><div><br></div><div>As always, let us know if you have any questions or concerns by submitting a descriptive help request form found at the following link.</div><div><br></div><div><a href="https://doit.umbc.edu/request-tracker-rt/doit-research-computing/">https://doit.umbc.edu/request-tracker-rt/doit-research-computing/</a></div><div><br></div><div>Roy Prouty</div><div>HPC System Administrator</div></div>
]]>
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<Summary>To all taki users,     On Tuesday August 3, 2021 the taki cluster environment will be down and inaccessible from 5pm - 9pm EDT. This downtime is to apply some patches whose installation may be...</Summary>
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<PostedAt>Thu, 29 Jul 2021 09:53:39 -0400</PostedAt>
<EditAt>Tue, 03 Aug 2021 21:47:23 -0400</EditAt>
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<NewsItem contentIssues="true" id="111314" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/111314">
<Title>DoIT's Technology Support Center Hiring for the Fall</Title>
<Tagline>Are you looking for a part-time job? Come work for us!</Tagline>
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<![CDATA[
    <div class="html-content"><span><p>The DoIT Technology Support Center is looking to hire additional consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.) The application will be open until August 6th.</p><p><br></p><p>We're specifically looking for students available to work during the following hours:</p><ul><li>Tuesdays 2pm-8pm</li><li>Wednesdays 8am-2:30pm</li><li>Thursdays 8am-12pm</li><li>Fridays 8am-12pm</li><li>Saturdays 12pm-6pm</li></ul><h3>TSC Student Consultant Job Description</h3><p>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</p><h4>Responsibilities include, but are not limited to the following:</h4><ul><li>Provide technical assistance to users by phone, online and in person;</li><li>Answer TSC phones in a professional and courteous manner;</li><li>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</li><li>Create, update, suggest and recommend relevant FAQ articles to users (<a href="http://www.umbc.edu/faq">www.umbc.edu/faq</a>);</li><li>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</li><li>Respond to all work-related communications in a timely manner;</li><li>Escalate urgent problems to the Full-Time staff, as appropriate.</li></ul><h4>Required Skills and Experience</h4><ul><li>Demonstrated ability to effectively communicate by phone or in person.</li><li>Demonstrated writing ability.</li><li>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</li><li>Demonstrated analytical and troubleshooting skills.</li><li>Ability &amp; willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</li></ul></span></div>
]]>
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<Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the fall semester and beyond. Please see our job description below and visit our job posting on...</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Thu, 29 Jul 2021 08:41:13 -0400</PostedAt>
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