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<NewsItem contentIssues="false" id="3819" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3819">
<Title>Voice Mail System Failure November 29, 2010</Title>
<Body>
<![CDATA[
    <div class="html-content">Earlier today, DoIT staff noticed errors on one of the two UMBC Voicemail systems supporting the campus phone service.  The particular voicemail system is accessed by dialing x51121.
    
    We placed a call with Siemens tech support and their technician arrived on-campus this afternoon.  The technician determined that one of the hard drives in this system failed, and we worked with Siemens to install a replacement drive.  
    
    Unfortunately, all messages stored on the faulty hard drive can’t be recovered. These lost messages may impact one or more stored messages on individual phone numbers. Due to the age of our phone switch (almost 30 years old) there exists no method to provide a backup of voice messages for recovery purposes.</div>
]]>
</Body>
<Summary>Earlier today, DoIT staff noticed errors on one of the two UMBC Voicemail systems supporting the campus phone service.  The particular voicemail system is accessed by dialing x51121.  We placed a...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/11/voice_mail_syst.html</Website>
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<PostedAt>Mon, 29 Nov 2010 22:40:00 -0500</PostedAt>
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<NewsItem contentIssues="false" id="3754" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3754">
<Title>Available Classrooms By Standard Meeting Pattern report</Title>
<Body>
<![CDATA[
    <div class="html-content">The Available Classrooms By Standard Meeting Pattern report shows a<br>
    list of available rooms based on the Standard Meeting Patterns and<br>
    Buildings selected.  This will help in finding available rooms at<br>
    traditional times/days.</div>
]]>
</Body>
<Summary>The Available Classrooms By Standard Meeting Pattern report shows a  list of available rooms based on the Standard Meeting Patterns and  Buildings selected.  This will help in finding available...</Summary>
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<Sponsor>Report Exchange (REX)</Sponsor>
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<PostedAt>Tue, 23 Nov 2010 22:40:18 -0500</PostedAt>
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<NewsItem contentIssues="false" id="3753" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3753">
<Title>Classroom Occupancy report now available</Title>
<Body>
<![CDATA[
    <div class="html-content">The Classroom Occupancy report shows a grid of rooms and times and the<br>
    room occupancy during the time slots.  When you run the report and<br>
    select days it will show the occupancy (denoted by an X in the time<br>
    slot) based on the days you select.  For example, if you select<br>
    MON,WED then an X will show up if the room is occupied either on MON<br>
    or WED at the time for the time slot.</div>
]]>
</Body>
<Summary>The Classroom Occupancy report shows a grid of rooms and times and the  room occupancy during the time slots.  When you run the report and  select days it will show the occupancy (denoted by an X...</Summary>
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<PostedAt>Tue, 23 Nov 2010 22:38:22 -0500</PostedAt>
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<NewsItem contentIssues="false" id="3749" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3749">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 11/26...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 11/26 to 1 am Sat. 11/27The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">scheduled maintenance </a>starting this Friday, November 26, at 10 pm.  DoIT staff will be performing MS Windows Server maintenance and updates during this time.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 11/26 to 1 am Sat. 11/27The UMBC Blackboard server will be down for three hours of scheduled maintenance starting this Friday, November...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/11/blackboard_down_15.html</Website>
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<Tag>blackboard</Tag>
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<PostedAt>Tue, 23 Nov 2010 16:18:19 -0500</PostedAt>
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<NewsItem contentIssues="false" id="3697" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3697">
<Title>Update:Voice  Mail System Error</Title>
<Body>
<![CDATA[
    <div class="html-content">Update 11-19-10 1:00 p.m.
    Voice mail access was restored at approximately 1pm today.
    
    ---------------------------------
    
    This morning one of our phone nodes suffered a failure. At this time anyone that dials "1121" to retrieve their voice mail will receive a busy signal. We are working with the vendor to have a technician sent out to evaluate the issue. We will post more information as we learn more.</div>
]]>
</Body>
<Summary>Update 11-19-10 1:00 p.m. Voice mail access was restored at approximately 1pm today.  ---------------------------------  This morning one of our phone nodes suffered a failure. At this time anyone...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/11/vocie_mail_erro.html</Website>
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<PostedAt>Fri, 19 Nov 2010 10:57:25 -0500</PostedAt>
<EditAt>Fri, 19 Nov 2010 10:57:25 -0500</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="3691" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3691">
<Title>Student Course Enrollment by Plan report now available</Title>
<Body>
<![CDATA[
    <div class="html-content">Need to determine the best time for a meeting with your advisees or 
    student group members? Or perhaps you'd like to see how many of your 
    advisees or student group members are in the same course so that you can
     encourage and facilitate study groups.  You may find the new Student 
    Course Enrollment by Plan report helpful.  The report, now available via
     myUMBC, provides detailed information about students' current and past 
    course enrollment including class number/section, day, time and location
     of the course as well as grade earned in course.<br>
    <br>
    As a reminder, Student Administration reports are accessed via myUMBC. 
     Go to the Staff Center and under Classes &amp; Grades, click on 
    Administrative Reports.  When you click on a report, it may prompt for a
     username and password.  To log in, use 'ad\' followed by your username 
    (for example, ad\jkeller).  Please be aware that if you are using REX 
    off-campus, you will need to be connected to the VPN.<br>
    <br>
    Jen</div>
]]>
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<Summary>Need to determine the best time for a meeting with your advisees or  student group members? Or perhaps you'd like to see how many of your  advisees or student group members are in the same course...</Summary>
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<PostedAt>Fri, 19 Nov 2010 08:19:35 -0500</PostedAt>
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<NewsItem contentIssues="true" id="3471" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3471">
<Title>Digital Storytelling Workshop for Faculty, Jan. 19-21 2011</Title>
<Body>
<![CDATA[
    <div class="html-content"><p><img src="http://www.umbc.edu/oit/newmedia/studio/digitalstories/photos/dsw09c.jpg" width="242" height="181" style="max-width: 100%; height: auto;">A three-day digital storytelling workshop for faculty will be held at UMBC on January 19, 20 and 21, 2011.  Staff from the UMBC’s New Media Studio will conduct the workshop, during which participants will learn about the digital storytelling process while creating their own personal story.  
    </p>
    <p>Bringing together writing, photography and audio, the digital storytelling process facilitates the telling of personal and reflective stories in the form of digital movies. Through the process of producing their own digital stories over a three-day period, workshop participants gain insight into potential application of this approach in their own teaching. <a href="http://www.umbc.edu/blogs/digitalstories/2010/01/faculty_digital_storytelling_w.html" rel="nofollow external" class="bo">Here are samples from last years’s workshop.</a></p>
    <p>There are a limited number of seats available for faculty from other area institutions.  The fee for non-UMBC faculty will be $500.
      If you are interested in reserving a seat please contact Bill Shewbridge at <a href="mailto:shewbrid@umbc.edu" rel="nofollow external" class="bo">shewbrid@umbc.edu</a> .   Preference will be given to those who have not taken one of our workshops before, however alumni are welcome to join us if space is available.
    </p></div>
]]>
</Body>
<Summary>A three-day digital storytelling workshop for faculty will be held at UMBC on January 19, 20 and 21, 2011.  Staff from the UMBC’s New Media Studio will conduct the workshop, during which...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/11/digital_storyte_2.html</Website>
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<PostedAt>Tue, 09 Nov 2010 20:43:39 -0500</PostedAt>
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<NewsItem contentIssues="false" id="3295" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3295">
<Title>Partial mail service interruption 11:35am - 12:10pm...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Partial mail service interruption 11:35am - 12:10pm Fri 10/29/2010Today at 11:35am, ms1, one of our seven back-end mail servers, became unresponsive.  We were able to get it back in service by 12:10pm.  All mail sent to accounts located on this server were spooled during the outage, and have since been delivered.  
    
    This outage only effected those whose mailboxes reside on this particular server, not accounts on one of the other six servers, or those using UMBC Gmail.
    
    We apologize for the inconvenience,</div>
]]>
</Body>
<Summary>Full Title: Partial mail service interruption 11:35am - 12:10pm Fri 10/29/2010Today at 11:35am, ms1, one of our seven back-end mail servers, became unresponsive.  We were able to get it back in...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/partial_mail_se.html</Website>
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<PostedAt>Fri, 29 Oct 2010 13:23:47 -0400</PostedAt>
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<NewsItem contentIssues="false" id="3292" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3292">
<Title>Urgent Service Outage, Friday, October 29, 2010</Title>
<Body>
<![CDATA[
    <div class="html-content">An urgent service outage is needed today to address performance issues with several campus systems such as Active Directory (AD), Blackboard and Financial Systems. Specifically, these services operate on what is  known as “virtual” servers or dedicated “zones” on a small number of physical servers. 
    
    Over the past four weeks the primary storage arrays for our virtual servers have been experiencing performance issues resulting in occasional failures of various systems. Many of these outages have 
    occurred during the weekend hours when they were less noticeable. Our storage vendor has recommended upgrading these systems immediately to resolve these issues.
    
    The services listed below will be offline Friday, October 29, 2010 between 10 p.m. and 3 a.m. while an updated storage firmware patch is applied.
    
    
    AD services
    
    Network Drives
    
    Network Printing
    
     
    
    Labs
    
    SAS, SPSS licensing
    
    Lab Printing
    
    Lab Profiles and document space (myDocs)
    
    Visually impaired software (JAWS, Zoomtext)
    
     
    
    Departmental
    
    DPET Terminal server
    
    ORL housing app
    
    ORL webserver
    
    ContentDM for Library
    
     
    
    General
    
    Blackboard
    
    Terminal Server
    
    Lenel Door access servers. Doors will continue to work but changes can't be made during this time
    
    Antivirus updates
    
    
    R25
    
    -- 
    Michael Carlin, Ph.D.
    Assistant Vice President
    Infrastructure and Support
    Division of Information Technology
    University of Maryland, Baltimore County</div>
]]>
</Body>
<Summary>An urgent service outage is needed today to address performance issues with several campus systems such as Active Directory (AD), Blackboard and Financial Systems. Specifically, these services...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/urgent_service.html</Website>
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<PostedAt>Fri, 29 Oct 2010 12:13:17 -0400</PostedAt>
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<NewsItem contentIssues="false" id="3212" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3212">
<Title>Storage Failure Affects Blackboard</Title>
<Body>
<![CDATA[
    <div class="html-content">Today from approximately noon to 2pm the Blackboard server was unavailable. This was due a controller on a storage array going bad. Unfortunately, the server attached to this storage was Blackboard. We have had some issues with this storage array for the past few weeks. The vendor (Sun) has been actively working with us to analyze logs to identify the root cause of our problems. On Saturday we implemented a temporary fix that appears to have fixed one issue. However, today we had an unrelated hardware failure. We are awaiting word back from Sun but we expect to have them install a new controller sometime this evening. Thank you for your patience.</div>
]]>
</Body>
<Summary>Today from approximately noon to 2pm the Blackboard server was unavailable. This was due a controller on a storage array going bad. Unfortunately, the server attached to this storage was...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/10/storage_failure_1.html</Website>
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<PostedAt>Tue, 26 Oct 2010 17:47:50 -0400</PostedAt>
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