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<NewsItem contentIssues="false" id="4605" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/4605">
<Title>Update and Tips on Blackboard Faculty Support</Title>
<Body>
<![CDATA[
    <div class="html-content">As I <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/doit_announces_2.html" rel="nofollow external" class="bo">announced this past summer</a>, DoIT is no longer using Presidium Learning for Blackboard faculty support (it is intended only for 24/7 support of students). Instead, DoIT's <a href="http://www.umbc.edu/oit" rel="nofollow external" class="bo">Help Desk</a> and <a href="http://www.umbc.edu/oit/itnm" rel="nofollow external" class="bo">Instructional Technology &amp; New Media</a> (ITNM) unit are providing basic and advanced Blackboard faculty support, respectively. After consulting the <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">Blackboard Help</a> site, the best way to reach both groups is to submit an RT (<a href="http://rt.umbc.edu" rel="nofollow external" class="bo">Request Tracker</a>) "ticket" by logging into <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a> or using the <a href="https://my.umbc.edu/help" rel="nofollow external" class="bo">myUMBC "help" link</a>. Apart from not sitting in any one person's email inbox, using RT helps us triage and collaborate on your support request.</div>
]]>
</Body>
<Summary>As I announced this past summer, DoIT is no longer using Presidium Learning for Blackboard faculty support (it is intended only for 24/7 support of students). Instead, DoIT's Help Desk and...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/update_on_black.html</Website>
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<PostedAt>Tue, 25 Jan 2011 16:11:21 -0500</PostedAt>
<EditAt>Tue, 25 Jan 2011 16:11:21 -0500</EditAt>
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<NewsItem contentIssues="false" id="4581" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/4581">
<Title>Known Issue: Instructors Can't Import Bb Course Over 250MB</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT has confirmed a known issue that affects faculty trying to <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/Export.htm" rel="nofollow external" class="bo">export</a> an old Blackboard course and <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/Import.htm" rel="nofollow external" class="bo">import</a> it into a new, empty shell: 
    
    The export works fine, but if the resulting file is larger than 250 MB, faculty cannot import it. The process will return a "time out" error message.
    
    Other schools running version 9.1 have reported this issue, but until Blackboard releases a fix and we have tested it, the work around is for faculty to submit an <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">RT Ticket</a> with a copy of the error message in the body of the ticket requesting that DoIT import the old course.</div>
]]>
</Body>
<Summary>DoIT has confirmed a known issue that affects faculty trying to export an old Blackboard course and import it into a new, empty shell:   The export works fine, but if the resulting file is larger...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/known_issue_ins.html</Website>
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<PostedAt>Mon, 24 Jan 2011 23:29:40 -0500</PostedAt>
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<NewsItem contentIssues="false" id="4540" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/4540">
<Title>Changes to myUMBC for January 21, 2011</Title>
<Tagline>Group Documents and Gmail Preview</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Two new features have just been added to myUMBC!<br><br><h6>Group Documents</h6>Groups can now share files and links with their group members using the new Documents tool. The old Pages tool, used to create static wiki-style pages, has been incorporated into the new Documents tool, creating a tool which allows Groups to share a wide range of information with their members.<br><br><h6>UMBC Gmail preview</h6>Preview unread UMBC Gmail messages in the myUMBC Mail Dashboard. And if you use webmail, you can still preview email from there as well.<br><br><br>As always, leave us feedback using the "Send us feedback" button at the bottom of the page. These new features, as well as many other smaller tweaks, have been added in part from the feedback you all have left.<br><br>Thanks, and enjoy!<br><br>-Billy<br></div>
]]>
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<Summary>Two new features have just been added to myUMBC!   Group Documents Groups can now share files and links with their group members using the new Documents tool. The old Pages tool, used to create...</Summary>
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<PostedAt>Fri, 21 Jan 2011 07:46:27 -0500</PostedAt>
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<NewsItem contentIssues="false" id="4541" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/4541">
<Title>Blackboard Down for Maintenance from 10 pm Fri. 1/21...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Blackboard Down for Maintenance from 10 pm Fri. 1/21 to 1 am Sat. 1/22The UMBC Blackboard server will be down for three hours of <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">scheduled maintenance</a> starting this <strong>Friday, January 21</strong>, at 10 pm.  DoIT staff will be applying MS Windows updates, and a configuration change to the collaboration server during this time.</div>
]]>
</Body>
<Summary>Full Title: Blackboard Down for Maintenance from 10 pm Fri. 1/21 to 1 am Sat. 1/22The UMBC Blackboard server will be down for three hours of scheduled maintenance starting this Friday, January 21,...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/blackboard_down_16.html</Website>
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<PostedAt>Fri, 21 Jan 2011 07:43:51 -0500</PostedAt>
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<NewsItem contentIssues="false" id="4419" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/4419">
<Title>Google GMail - Why it Matters</Title>
<Body>
<![CDATA[
    <div class="html-content">In December, after consultation with the IT Steering Committee, <a href="https://sites.google.com/a/umbc.edu/gmail-migration/home/announcements-1/studentaccountmigrationtogooglebeginsjan10th2011" rel="nofollow external" class="bo">DoIT announced </a>we would move forward with plans to migrate all the remaining UMBC student accounts over to Gmail starting January 10. This is progressing smoothly and will be done by before the spring semester starts. 
    
    In a recent post to the <a href="http://googleenterprise.blogspot.com/2011/01/destination-dial-tone-getting-google.html" rel="nofollow external" class="bo">Google Enterprise Blog</a>, Google announced that for calendar year 2010 that they Google Mail was available 99.984% of the year. That translates into 84 minutes of downtime for the year, or 7 minutes a month. What is amazing is that this includes scheduled downtime needed for Google to implement new features. 
    
    DoIT's goal is to provide the most robust set of IT services possible, whether we provide them directly or integrate third party vendors into our infrastructure. For email, we believe that Google is a great choice for student email and will provide a high quality of service. 
    
    Since most faculty and staff continue to remain on UMBC's email infrastructure, the good news is that during the most recent fall six months we have had comparable uptime to Google!</div>
]]>
</Body>
<Summary>In December, after consultation with the IT Steering Committee, DoIT announced we would move forward with plans to migrate all the remaining UMBC student accounts over to Gmail starting January...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/google_apps_why.html</Website>
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<Tag>email</Tag>
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<PostedAt>Sat, 15 Jan 2011 19:36:27 -0500</PostedAt>
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<NewsItem contentIssues="false" id="4366" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/4366">
<Title>SP 2011 Blackboard Drop-in Sessions</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for the spring semester.<p>
    
    The following <strong>one hour</strong> drop in sessions will be held in Engineering 025.  DoIT staff members will be available to work one-on-one with with users who show up during the designated times.</p><p>
    
    Additional dates and times may be added as demand warrants.</p></div>
]]>
</Body>
<Summary>DoIT is offering drop in Blackboard Drop-in sessions to assist and help faculty prepare for the spring semester.   The following one hour drop in sessions will be held in Engineering 025.  DoIT...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/sp_2011_blackbo.html</Website>
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<Tag>blackboard</Tag>
<Tag>hybrid</Tag>
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<PostedAt>Wed, 12 Jan 2011 16:48:37 -0500</PostedAt>
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<NewsItem contentIssues="false" id="4171" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/4171">
<Title>Jack Suess Chairing InCommon Federation</Title>
<Body>
<![CDATA[
    <div class="html-content">For 2011, Jack Suess will become Chair of the InCommon Steering committee. <a href="http://incommonfederation.org/" rel="nofollow external" class="bo">InCommon</a> is an organization of universities, now totaling 186, that are working with vendors, governments, and amongst ourselves to provide trust-based services such as authentication and secure communication. The primary service is one based on creating a higher education federation that can leverage  institutional login credentials to provide you access to services off campus. In total there are approximately 250 organizations including Microsoft, NIH, NSF, and a host of others leveraging the work of InCommon.
    
    The goal of these InCommon is provide universities with a common approach for solving the problem of integrating outside vendors and services with the benefits being improved service and reduced cost. During 2011, InCommon will continue adding new members and expanding into new trust services, such as a <a href="http://www.incommonfederation.org/cert/" rel="nofollow external" class="bo">new higher-education focused certificate service</a>.</div>
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<Summary>For 2011, Jack Suess will become Chair of the InCommon Steering committee. InCommon is an organization of universities, now totaling 186, that are working with vendors, governments, and amongst...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2011/01/jack_suess_chai_1.html</Website>
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<PostedAt>Sun, 02 Jan 2011 08:39:34 -0500</PostedAt>
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<NewsItem contentIssues="false" id="3914" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3914">
<Title>UMBC Blackboard Update: WT2011</Title>
<Body>
<![CDATA[
    <div class="html-content">UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/" rel="nofollow external" class="bo">Blackboard Help tab</a> inside Blackboard or directly at <a href="http://www.umbc.edu/oit/newmedia/blackboard/help/" rel="nofollow external" class="bo">http://www.umbc.edu/blackboard/help</a>. You can also contact the DoIT Help Desk at 410.455.3838, ENGR Room 020. Students may submit a help request via the 24/7 Blackboard Support portal at <a href="http://bbsupport.umbc.edu" rel="nofollow external" class="bo">http://bbsupport.umbc.edu</a>.
    
    <strong>HEADLINES</strong>
    
    1.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/12/wt2011_sp2011_b.html" rel="nofollow external" class="bo">WT2011 &amp; SP2011 Bb Course Shells Created 12/1</a>
    2.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/support_for_wt_1.html" rel="nofollow external" class="bo">Instructional Continuity Support WT &amp; SP 2011 Courses</a>
    3.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/10/reminder_247_bb.html" rel="nofollow external" class="bo">24/7 Bb Support Still Available For Students Only</a>
    4.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/12/only_4_seats_le.html" rel="nofollow external" class="bo">Only 4 Seats Left in Hybrid Course Re-design Workshop 1/14/11</a>
    5.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/12/ad_hoc_sp2011_a.html" rel="nofollow external" class="bo">Ad Hoc SP2011 AV Support Reservations Now Being Accepted</a>
    6.  <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/12/fyi_educause_mi_1.html" rel="nofollow external" class="bo">FYI: EDUCAUSE Mid-Atlantic Regional Conference 1/12-1/14</a></div>
]]>
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<Summary>UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/12/umbc_blackboard_6.html</Website>
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<Tag>blackboard</Tag>
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<Tag>news</Tag>
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<PostedAt>Fri, 03 Dec 2010 16:27:03 -0500</PostedAt>
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<NewsItem contentIssues="true" id="3910" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3910">
<Title>Only 4 Seats Left in Hybrid Course Re-design Workshop...</Title>
<Body>
<![CDATA[
    <div class="html-content">Full Title: Only 4 Seats Left in Hybrid Course Re-design Workshop 1/14/11<img src="http://www.umbc.edu/oit/hybrid/images/hybrid4.jpg" style="max-width: 100%; height: auto;"><span>
    <p>Participants learn the principles of good course design and apply them to a traditional, face-to-face (F2F) course that could be delivered as a hybrid (part-online, part F2F) course. Using hybrid delivery to demonstrate best practices of hybrid teaching, this <a href="http://www.umbc.edu/oit/hybrid/training" rel="nofollow external" class="bo">workshop</a> is open to any UMBC instructor considering teaching a hybrid course in any semester.</p></span></div>
]]>
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<Summary>Full Title: Only 4 Seats Left in Hybrid Course Re-design Workshop 1/14/11  Participants learn the principles of good course design and apply them to a traditional, face-to-face (F2F) course that...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/12/only_4_seats_le.html</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Fri, 03 Dec 2010 16:21:13 -0500</PostedAt>
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<NewsItem contentIssues="false" id="3911" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/3911">
<Title>FYI: EDUCAUSE Mid-Atlantic Regional Conference 1/12 - 1/14</Title>
<Body>
<![CDATA[
    <div class="html-content">The 9th Annual <a href="http://net.educause.edu/marc11" rel="nofollow external" class="bo">EDUCAUSE Mid-Atlantic Regional Conference</a> will be held at the Baltimore Marriott Waterfront Hotel from January 12 -14, 2011.  This year's conference is titled "Setting a New Course for the Future" and will focus on meeting the changing needs of learners, faculty, researchers, and administrators through innovation - while continuing to support the critical IT infrastructure.  The <a href="http://net.educause.edu/Program/1025755?START_DATE=01%2F13%2F11&amp;END_DATE=01%2F13%2F11" rel="nofollow external" class="bo">programming on Thursday</a> is particularly geared towards faculty and educational technologists, and includes presentations and hands-on opportunities that focus on classroom activities.   This year EDUCAUSE is offering special one-day registration options. Early registration is open until December 15 and can be found at <a href="http://net.educause.edu/Registration/1025803" rel="nofollow external" class="bo">http://net.educause.edu/Registration/1025803.</a></div>
]]>
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<Summary>The 9th Annual EDUCAUSE Mid-Atlantic Regional Conference will be held at the Baltimore Marriott Waterfront Hotel from January 12 -14, 2011.  This year's conference is titled "Setting a New Course...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2010/12/fyi_educause_mi_1.html</Website>
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<Tag>general</Tag>
<Tag>hybrid</Tag>
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<PostedAt>Fri, 03 Dec 2010 15:55:04 -0500</PostedAt>
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