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<NewsItem contentIssues="false" id="39301" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/39301">
<Title>Reminder - RT Downtime Notice for 12-14-2013</Title>
<Body>
<![CDATA[
    <div class="html-content">This is a reminder that the database server will be updated the morning of December 14, 2013 starting at 6am 
    with an anticipated completion by 2pm. <br><br>A version of this new setup is available for testing. You can access the test RT system by:<br><br>1. Get into the VPN. (vpn.umbc.edu). This is for non-production only<br>2. Go to rt-dev.core.umbc.edu. You should see a different color theme for this system to ensure you are not in RT production. The data is a few weeks old but should still provide adequate scenarios for testing.<br><br>Please share any issues 
    you may find asap so we can do our best to remedy the problem.<br><br>Thanks<br><br>Joe Kirby<br></div>
]]>
</Body>
<Summary>This is a reminder that the database server will be updated the morning of December 14, 2013 starting at 6am  with an anticipated completion by 2pm.   A version of this new setup is available for...</Summary>
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<PostedAt>Tue, 10 Dec 2013 13:58:51 -0500</PostedAt>
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<NewsItem contentIssues="true" id="39207" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/39207">
<Title>DoIT Staff Recognized at 12/4 UMBC Service Awards</Title>
<Tagline>Costello (40 years) &amp; Ostrove (30 years) Among 18 Honorees</Tagline>
<Body>
<![CDATA[
    <div class="html-content">At the <a href="http://www.umbc.edu/serviceawards/" rel="nofollow external" class="bo">2013 UMBC Service Awards</a>, 18 DoIT staff members were recognized for their years of service ranging from 5 years to 40 years. DoIT particularly appreciates the service of <a href="http://my.umbc.edu/media/9006" rel="nofollow external" class="bo">Joan Costello</a> (40 years) and <a href="http://my.umbc.edu/media/9009" rel="nofollow external" class="bo">Steve Ostrove</a> (30 years).<div><br></div><div><div><strong><u>5 Years</u></strong></div><div>Kendrick Hernandez</div><div>Paul Schou</div><div><br></div><div><strong><u>10 Years</u></strong></div><div>Kevin Joseph</div><div><br></div><div><strong><u>15 years</u></strong></div><div>Anna Sniadach</div><div>Todd Haddaway</div><div>Paul Harvey</div><div>Jason Griego</div><div>Randy Phillip</div><div>Jeff Glascock</div><div>Andy Johnston</div><div>Daniel Loftus</div><div><br></div><div><strong><u>20 Years</u></strong></div><div>John Fritz</div><div>Betty Blanchette</div><div>James Krebs</div><div><br></div><div><strong><u>25 years</u></strong></div><div>Debora Grimm</div><div>Laura Brown</div><div><br></div><div><strong><u>30 Years</u></strong></div><div>Steve Ostrove</div><div><br></div><div><strong><u>40 Years</u></strong></div><div>Joan Costello</div></div></div>
]]>
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<Summary>At the 2013 UMBC Service Awards, 18 DoIT staff members were recognized for their years of service ranging from 5 years to 40 years. DoIT particularly appreciates the service of Joan Costello (40...</Summary>
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<PostedAt>Fri, 06 Dec 2013 21:43:19 -0500</PostedAt>
<EditAt>Fri, 06 Dec 2013 22:15:29 -0500</EditAt>
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<NewsItem contentIssues="true" id="39107" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/39107">
<Title>Skype Video Conference Room Established</Title>
<Body>
<![CDATA[
    <div class="html-content"><p>Over the last year we have seen a number of academic and administrative departments begin to use Skype video conferencing service to interview candidates for positions at UMBC or graduate students applying for admission.</p><p>To aid in this effort, DoIT has set up a Skype-enabled conference room in Engineering 024. This room has 55" display with a web-camera, remote microphone, and speakers.  This room can accommodate a search committee of 6-10 participating in the conference.<br><br>This equipment can be reserved utilizing the AV Services Request form located at<a href="http://doit.umbc.edu/request-av-services/" rel="nofollow external" class="bo">http://doit.umbc.edu/request-av-services/</a><span> </span>.  Users will need to bring their own laptop to attach to the system (Skype loaded on the laptop) or reserve a laptop from AV Services using the same AV Services Request form.  AV services will be glad to work with you to provide technical support in setting up the video conference.  For further information, contact AV Services at 5-2461.</p></div>
]]>
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<Summary>Over the last year we have seen a number of academic and administrative departments begin to use Skype video conferencing service to interview candidates for positions at UMBC or graduate students...</Summary>
<Website>http://doit.umbc.edu/request-av-services/</Website>
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<PostedAt>Fri, 06 Dec 2013 18:53:17 -0500</PostedAt>
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<NewsItem contentIssues="false" id="39203" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/39203">
<Title>No REX Student Data Load Tonight (12/6/2013)</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>Due to the maintenance on the Student Administration (SA) system 
    tonight (12/6/2013) there will be no load of the student data in REX.  The student 
    data in REX will be from today.  The load will resume tomorrow night.<br>
    <br></div>This will not affect the Finance load.<br><br></div>
]]>
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<Summary>Due to the maintenance on the Student Administration (SA) system  tonight (12/6/2013) there will be no load of the student data in REX.  The student  data in REX will be from today.  The load will...</Summary>
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<PostedAt>Fri, 06 Dec 2013 16:34:38 -0500</PostedAt>
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<NewsItem contentIssues="true" id="39194" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/39194">
<Title>Informal DoIT Drop-Ins to Focus on Web-based Technologies</Title>
<Tagline>Bring Your Own Device (BYOD) or Use Ours</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>Starting in January and subject to user demand, as well as support staff capacity, DoIT is going to experiment with offering regular, informal Drop-In consulting sessions that focus on one of the many web-based tools we support. Examples include the following:</span></p><ul><li><span><a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">Blackboard</a></span></li><li><span><a href="https://wiki.umbc.edu/x/BQLnAQ" rel="nofollow external" class="bo">Box.com</a></span></li><li><span><a href="https://wiki.umbc.edu/x/CxPSAQ" rel="nofollow external" class="bo">Collaborate</a></span></li><li><span><a href="https://wiki.umbc.edu/x/EoWgAQ" rel="nofollow external" class="bo">Google</a> (Calendar, Drive, Gmail)</span></li><li><span><a href="https://wiki.umbc.edu/x/8gbcAQ" rel="nofollow external" class="bo">FAQs</a></span></li><li><span><a href="https://wiki.umbc.edu/x/P4FLAQ" rel="nofollow external" class="bo">RT</a> (Request Tracker)</span></li><li><span><a href="http://sites.umbc.edu/" rel="nofollow external" class="bo">Sites</a> (web-based publishing)</span></li></ul><span><div><span>Given variation in user needs and scheduling, the Drop-In format will be as follows:</span></div><div><span><span><br></span></span></div></span><ol><li><span><strong>Orientation</strong></span><span>(5 minutes): A quick overview of what the tool does. If all you want is a demo, come early.</span></li><li><span><strong>Recommendations</strong></span><span> (10 minutes): 1-2 tips based on our observations from providing support for <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">RT tickets</a> and <a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">FAQs</a>, as well identification of effective practices &amp; practitioners.</span></li><li><span><strong>Q &amp; A</strong></span><span> (40 minutes): This is your time. What do you want to know? What's a problem you'd like to solve or a new opportunity you'd like to explore?</span></li></ol><span>Since the DoIT Drop-Ins are focused on web-based technologies, you can Bring Your Own Device (BYOD), or you can use our Google Chromebooks or computer lab machine. One exception: The </span><span><a href="https://wiki.umbc.edu/x/kwbnAQ" rel="nofollow external" class="bo">Box sync application</a></span><span> will not work on a Chromebook. However, most drop-ins will be offered in the <a href="http://doit.umbc.edu/tsc" rel="nofollow external" class="bo">Technology Support Center</a> (TSC) that has a supply of 15-20 Chromebooks for hands-on exploration. Other locations will include Engineering 025 or 023. </span></span><div><span><span><br></span></span></div><div><span><span>All currently scheduled DoIT Drop-Ins can be found at </span><a href="http://doit.umbc.edu/events" rel="nofollow external" class="bo"><span>doit.umbc.edu/events</span></a><span>.</span></span></div></div>
]]>
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<Summary>Starting in January and subject to user demand, as well as support staff capacity, DoIT is going to experiment with offering regular, informal Drop-In consulting sessions that focus on one of the...</Summary>
<Website>http://doit.umbc.edu/events</Website>
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<PostedAt>Fri, 06 Dec 2013 14:31:11 -0500</PostedAt>
<EditAt>Fri, 06 Dec 2013 20:20:26 -0500</EditAt>
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<NewsItem contentIssues="true" id="39191" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/39191">
<Title>TSC Announces Winter Hours Starting 12/19/13</Title>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>Fall hours at the Technology Support Center (TSC) will end on December 18th.</span></p><br><p><span>Beginning on December 19th, the TSC will adjust it’s hours to fit with to the Library’s hours. These hours will last until December 23rd:</span></p><br><p><span>Monday - Friday: 8:00 am - 5:00 pm</span></p><p><span>Sunday: 12:00 noon - 5:00 pm</span></p><br><p><strong><span>The TSC will be closed from December 24th-January 1st. We will have limited staff working remotely through the RT ticketing system only. If you need assistance during this time, you can submit a ticket by clicking </span><span><a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">here</a></span><span>.</span></strong></p><br><p><span>We will reopen on January 2nd with our adjusted Winter hours:</span></p><br><p><span>Monday-Thursday: 8:00am - 8:00 pm</span></p><p><span>Friday: 8:00 - 6:00pm</span></p><p><span>Sunday: 12:00 noon - 6:00 pm</span></p><br><p><span>We hope that everyone has a wonderful break, and we look forward to seeing you in 2014!</span></p></span></div>
]]>
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<Summary>Fall hours at the Technology Support Center (TSC) will end on December 18th.   Beginning on December 19th, the TSC will adjust it’s hours to fit with to the Library’s hours. These hours will last...</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<PostedAt>Fri, 06 Dec 2013 13:51:56 -0500</PostedAt>
<EditAt>Fri, 06 Dec 2013 20:28:13 -0500</EditAt>
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<NewsItem contentIssues="true" id="39109" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/39109">
<Title>Microsoft XP Support Ends on April 1, 2014</Title>
<Tagline>DoIT is offering Departments Options for Upgrades</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Microsoft is ending support for Windows XP and will no longer be releasing security updates as of April 1, 2014. Audit regulations require that all machines used for administrative or academic use be under active security maintenance by the vendor. As a result, after that date we cannot support machines running Windows XP. on campus. The lone exception will be XP machines used to control instruments. In those cases, we can work with departments to find a solution or to place the XP machine on a secure network that is not accessible from outside the campus.<br><br>On a first come basis, we will work to support departments that have existing XP machines in use today. In particular, we will prioritize upgrades for any faculty member using an XP machine to have it upgraded to a newer (2-3 year old Windows 7 machine) we have from upgrading our computer labs. For staff or student use, we will work with departments on what is the most effective replacement strategy. <br><br>Please use the RT system to submit a ticket requesting support, <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">http://my.umbc.edu/help</a> .<br><br><br></div>
]]>
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<Summary>Microsoft is ending support for Windows XP and will no longer be releasing security updates as of April 1, 2014. Audit regulations require that all machines used for administrative or academic use...</Summary>
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<PostedAt>Thu, 05 Dec 2013 17:09:45 -0500</PostedAt>
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<NewsItem contentIssues="true" id="39106" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/39106">
<Title>Most Campus IT Services Will Be Unavailable 12/30/13</Title>
<Tagline>Downtime Will Be 8 a.m. to Noon.</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><br>From 8 a.m. to Noon on Monday, December 30th the DoIT staff will be upgrading our OpenAFS file system used to support our Unix environment. The upgrade will involve bringing up new hardware and performing software maintenance on the OpenAFS file system database.  These upgrades should improve system reliability and security<strong>.<br><br>This will impact the following services:<br><span><ul><li><p><span>All web services (main campus web servers on <a href="http://www.umbc.edu">www.umbc.edu</a>, parts of myUMBC, userpages.umbc.edu, and the campus wiki.</span></p></li><li>Blackboard<strong>,</strong> Peoplesoft, Box, VPN, and other systems using the webauth single signonwill be unavailable.<br><p></p></li><li><p><span>All email delivery will be delayed.</span></p></li><li>The GL Unix environment<br></li><li><p><span>User home directories</span></p></li><li><p><span>Software license servers</span></p></li><li><p><span>Our mailing lists on lists.umbc.edu<br></span></p></li><li><p><span>New account creation and password changes<br><br></span></p></li></ul></span></strong><strong></strong>We believe the date of 12/30 should minimize the disruption to the campus but if anyone has concerns, please contact Jesse Beauman, <a href="mailto:jesse@umbc.edu">jesse@umbc.edu</a> or Jack Suess, <a href="mailto:Jack@umbc.edu">Jack@umbc.edu</a>.<br><strong><span><p><br></p><p><br></p></span></strong><br></div>
]]>
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<Summary>From 8 a.m. to Noon on Monday, December 30th the DoIT staff will be upgrading our OpenAFS file system used to support our Unix environment. The upgrade will involve bringing up new hardware and...</Summary>
<Website>http://doit.umbc.edu/</Website>
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<PostedAt>Thu, 05 Dec 2013 16:56:32 -0500</PostedAt>
<EditAt>Fri, 06 Dec 2013 22:53:37 -0500</EditAt>
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<NewsItem contentIssues="true" id="39151" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/39151">
<Title>Blackboard Drop-in Sessions</Title>
<Tagline>Got Questions? We Have Answers!</Tagline>
<Body>
<![CDATA[
    <div class="html-content">In anticipation of faculty support needs associated with the coming term and Blackboard upgrades,  DoIT will be offering additional weekly drop-in hours beginning Monday, December 9th. A DoIT staff member will be available to work one-on-one with users who show up during the designated times.<br><br>Drop-In sessions will focus on one of the many tools we support, including the following:<br><ul><li><a href="https://wiki.umbc.edu/display/faq/Tips+for+Faculty+-+About+the+Grade+Center" rel="nofollow external" class="bo">Grade Center</a></li><li><a href="http://my.umbc.edu/groups/doit-hybrid/documents/2105" rel="nofollow external" class="bo">Adaptive Release</a></li><li><a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate" rel="nofollow external" class="bo">Collaborate</a></li><li><a href="https://wiki.umbc.edu/display/faq/Camtasia+Relay" rel="nofollow external" class="bo">Camtasia Relay </a></li></ul>Given variation in user needs and scheduling, the Drop-In format will be as follows:<br><ol><li><strong>Orientation</strong> (5 minutes): A quick overview of what the tool does. If all you want is a demo, come early.</li><li><strong>Recommendations</strong> (10 minutes): 1-2 tips based on our observations from providing faculty support, as well identification of effective practices  and practitioners.</li><li><strong>Q &amp; A</strong> (40 minutes): This is your time. What do you want to know? What's a problem you'd like to solve or a new opportunity you'd like to explore?</li></ol>In addition to the F2F sessions, DoIT will also offer virtual drop-in sessions using Blackboard's web-conferencing tool, <a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate?src=search" rel="nofollow external" class="bo">Collaborate</a>. Any faculty members with Bb questions may participate in these online sessions between 12:00 – 1:00 PM on the appointed date by visiting the following link: <a href="http://blackboard.umbc.edu/webapps/bb-collaborate-%20bb_bb60/launchSession/guest?uid=8a33ec63-77ca-4491-9aae-31b751a71022" rel="nofollow external" class="bo">www.umbc.edu/go/collaborate</a><br><ul><li><a href="http://my.umbc.edu/groups/doit/events/21517" rel="nofollow external" class="bo">Monday, December 9: ENGR 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21518" rel="nofollow external" class="bo">Monday, December 16: ENGR 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21522" rel="nofollow external" class="bo">Thursday, December 19: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21519" rel="nofollow external" class="bo">Monday, January 6: ENGR 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21523" rel="nofollow external" class="bo">Monday, January 13: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21721" rel="nofollow external" class="bo">Thursday, January 23: Grade Center<br></a></li><li><a href="http://my.umbc.edu/groups/doit/events/21520" rel="nofollow external" class="bo">Monday, January 27: ENGR 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21524" rel="nofollow external" class="bo">Monday, February 3: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/21521" rel="nofollow external" class="bo">Monday, February 10: ENGR 025</a></li></ul><p>Please note that these are not formal Blackboard training classes. Additional dates and times may be added as demand warrants. </p></div>
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<Summary>In anticipation of faculty support needs associated with the coming term and Blackboard upgrades,  DoIT will be offering additional weekly drop-in hours beginning Monday, December 9th. A DoIT...</Summary>
<Website>http://doit.umbc.edu/itnm/</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Thu, 05 Dec 2013 15:27:49 -0500</PostedAt>
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<NewsItem contentIssues="true" id="39144" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/39144">
<Title>Reminder: Bb Upgrade Jan. 8-10, 2014</Title>
<Tagline>WT2014 Courses Now Available at bb-winter.umbc.edu</Tagline>
<Body>
<![CDATA[
    <div class="html-content">As <a href="http://my.umbc.edu/groups/doit/news/34302" rel="nofollow external" class="bo">previously announced</a>, the Division of Information Technology <strong>(DoIT) will upgrade UMBC's production Blackboard system from January 8 to 10, 2014. Due to the disruption caused by the upgrade, Winter 2014 Bb courses are <a href="http://my.umbc.edu/groups/doit/news/39133" rel="nofollow external" class="bo">now available</a> at <a href="http://bb-winter.umbc.edu" rel="nofollow external" class="bo">bb-winter.umbc.edu</a></strong>. After the WT2014 semester is completed (and the SP2014 semester is started), Winter courses will be migrated to the new production Bb server, typically by the end of Spring Break.<div><br></div><div><strong>Note:</strong> There will be no access to Bb Winter courses via myUMBC. Students and faculty must use <a href="http://bb-winter.umbc.edu" rel="nofollow external" class="bo">bb-winter.umbc.edu</a> to access WT2014 courses<strong>.</strong><br><div><br></div><div><a href="http://my.umbc.edu/groups/doit/news/39133" rel="nofollow external" class="bo">SP2014 Bb courses have also been created</a>, but will be unavailable during the January 8-10 upgrade (as will Bb communities). After the upgrade, all but WT2014 Bb courses will be available at blackboard.umbc.edu or via <em>my</em>UMBC.<br><div><br></div><div>For more information about the upgrade, new features and how to get help, see the <a href="http://my.umbc.edu/groups/doit/news/34302" rel="nofollow external" class="bo">previous announcement</a>. As always, for on-demand video demos, short text tips &amp; answers to UMBC's most frequently asked questions about Blackboard, click on the "Blackboard Help" tab inside UMBC's Blackboard system or visit <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">www.umbc.edu/blackboard/help</a>, which is part of the larger FAQ knowledge base at <a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">www.umbc.edu/faq</a>. </div></div></div></div>
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<Summary>As previously announced, the Division of Information Technology (DoIT) will upgrade UMBC's production Blackboard system from January 8 to 10, 2014. Due to the disruption caused by the upgrade,...</Summary>
<Website>http://www.umbc.edu/blackboard/help</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Thu, 05 Dec 2013 13:35:51 -0500</PostedAt>
<EditAt>Thu, 05 Dec 2013 13:57:32 -0500</EditAt>
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