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<NewsItem contentIssues="false" id="15121" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/15121">
<Title>Blackboard Down for Maintenance 10 pm Fri. 5/25 - 1 am Sat. 5/26</Title>
<Body>
<![CDATA[
    <div class="html-content">The UMBC Blackboard server will be down during the <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">regularly scheduled maintenance window</a> from 10 pm Friday, May 25 to 1 am Saturday, May 26. 
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>The UMBC Blackboard server will be down during the regularly scheduled maintenance window from 10 pm Friday, May 25 to 1 am Saturday, May 26.  We appreciate your patience and apologize for any...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/05/blackboard_down_31.html</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Fri, 25 May 2012 10:09:07 -0400</PostedAt>
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<NewsItem contentIssues="true" id="15114" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/15114">
<Title>DoIT launches new web site http://doit.umbc.edu</Title>
<Body>
<![CDATA[
    <div class="html-content"><p>Division of Information Technology is excited to announce the initial launch of their newly
     designed Web site, which goes live today, Thursday 24th May 2012 and is located at the web address: <a href="http://doit.umbc.edu/" rel="nofollow external" class="bo">http://doit.umbc.edu/</a><br></p>
    <p>The site’s homepage welcomes you with a clean 
    uncluttered design, and moving images with featured content focused on 
    our mission to provide you with most accurate service information, strengthen support relations and share our knowledge and 
    expertise in the field of information technology.</p><p>The new site is divided into three main sections: ABOUT DOIT, SERVICES 
    and SUPPORT. By moving to a more customer-centric layout, we allow you to access information based on your own choice rather than sift through everything to decide what is of interest.</p><p>We would like to hear from you. Please give us some feedback by posting comments below or go to our <a href="https://rt.umbc.edu/SelfService/Create.html?Queue=88" rel="nofollow external" class="bo">ticketing system</a> to submit a suggestion or correction. <br></p></div>
]]>
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<Summary>Division of Information Technology is excited to announce the initial launch of their newly  designed Web site, which goes live today, Thursday 24th May 2012 and is located at the web address:...</Summary>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Thu, 24 May 2012 08:38:30 -0400</PostedAt>
<EditAt>Fri, 25 May 2012 10:51:57 -0400</EditAt>
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<NewsItem contentIssues="false" id="15079" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/15079">
<Title>Dell Virtual Desktop Environment (VDE) Pilot Program Launched</Title>
<Body>
<![CDATA[
    <div class="html-content">The Dell Virtual Desktop Environment (VDE) pilot program has been launched by DoIT. 
    
    Two videos have been created showing how to connect to the environment for the first time. Please keep in mind that this is still a pilot so there will be some hiccups but that is where we need your help. It seems to work best using Safari (Mac) and IE or Firefox (PC) although recently Chrome has been working, too.
    
    To access the system you simply visit virtual.umbc.edu using one of the recommended web browsers.
    
    Need Help?
    During the pilot phase of this solution you can send an email to <a href="mailto:vde@umbc.edu">vde@umbc.edu</a> This will create a ticket and assign it directly to our internal VDE queue in RT.
    
    "How To" Videos:
    
    PC - <a href="http://youtu.be/1j7-CFyW3cY?hd=1" rel="nofollow external" class="bo">http://youtu.be/1j7-CFyW3cY?hd=1</a>
    
    Mac - <a href="http://youtu.be/EKWpDUj7rb8?hd=1" rel="nofollow external" class="bo">http://youtu.be/EKWpDUj7rb8?hd=1</a>
    
    iPad - 
    
    Requirements:
    iPad: Needs to be running IOS version 5.1 or later
    Citrix Receiver: Need to be using 5.5.3 or later
    
    You can download the Citrix receiver from the App Store. Use the keyword search "Citrix Receiver" to make finding it easier.
    
    Once the Citrix receiver app is installed you login to the VDE environment just like you normally would using the Safari browser. When you connect to your machine it will ask if you want to connect using the "Citrix Receiver". Choose Citrix and it should work from there.</div>
]]>
</Body>
<Summary>The Dell Virtual Desktop Environment (VDE) pilot program has been launched by DoIT.   Two videos have been created showing how to connect to the environment for the first time. Please keep in mind...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/05/dell_virtual_de.html</Website>
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<Tag>general</Tag>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Wed, 23 May 2012 10:01:35 -0400</PostedAt>
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<NewsItem contentIssues="false" id="14793" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/14793">
<Title>UMBC Blackboard Update: SU2012</Title>
<Body>
<![CDATA[
    <div class="html-content">UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the <a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo">Blackboard Help tab</a> inside Blackboard or directly at <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">www.umbc.edu/blackboard/help</a>. You  can also contact the Technology Support Center (formerly the Help Desk) at 410.455.3838 or submit an RT (Request Tracker) ticket via the <a href="https://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">myUMBC Help menu</a> or directly at <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a>.
    
    <strong>HEADLINES</strong>
    
    1. <a href="http://www.umbc.edu/blogs/oit-news/archives/2012/04/su2012_bb_cours.html" rel="nofollow external" class="bo">SU2012 Bb Course Shells Created on April 16</a>
    2. <a href="http://www.umbc.edu/blogs/oit-news/archives/2012/04/su2012_blackboa.html" rel="nofollow external" class="bo">SU2012 Blackboard Drop-in Schedule</a>
    3. <a href="http://www.umbc.edu/blogs/oit-news/archives/2012/04/hybrid_teaching.html" rel="nofollow external" class="bo">Hybrid Teaching and Learning Resources  Lunch &amp; Learn on May 7</a>
    4. <a href="http://www.umbc.edu/blogs/oit-news/archives/2012/04/hybrid_course_r_3.html" rel="nofollow external" class="bo">Hybrid Course Redesign Workshop on June 8</a>
    5. <a href="http://www.umbc.edu/blogs/oit-news/archives/2012/04/bb_collaborate.html" rel="nofollow external" class="bo">Bb Collaborate Training Webinar Links Now Available</a>
    6. <a href="http://www.umbc.edu/blogs/oit-news/archives/2012/04/fa2012_lab_lect.html" rel="nofollow external" class="bo">FA2012 Lab &amp; Lecture Hall Software Request Deadline is May 1</a>
    7. <a href="http://my.umbc.edu/groups/training/events/11421" rel="nofollow external" class="bo">FYI: Turning Technologies Overview of Product Enhancements - Lunch &amp; Learn May 9</a>
    8. <a href="http://www.umbc.edu/blogs/oit-news/archives/2012/04/all_students_re.html" rel="nofollow external" class="bo">All Students Required to Create Account Security Questions by May 22</a></div>
]]>
</Body>
<Summary>UMBC Blackboard update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/umbc_blackboard_12.html</Website>
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<Tag>blackboard</Tag>
<Tag>general</Tag>
<Tag>hybrid</Tag>
<Tag>teaching-and-learning</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Mon, 30 Apr 2012 14:23:49 -0400</PostedAt>
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<NewsItem contentIssues="false" id="14763" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/14763">
<Title>Bb Collaborate Training Webinar Links Now Available</Title>
<Body>
<![CDATA[
    <div class="html-content">Blackboard Collaborate is the web-based conferencing system that <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/12/blackboard_coll.html" rel="nofollow external" class="bo">DoIT staff installed on the UMBC Bb servers</a> in December, 2011.  It allows faculty to incorporate live, multi-way audio and video, a basic whiteboard with mark-up, application and desktop sharing and other tools for interactivity.  It can also be used asynchronously; faculty can narrate a lecture presentation (including Power Point slides), save the recording, and make it available for students to access via Blackboard.
    
    Recently Blackboard Collaborate, Inc. provided 4 two-hour training sessions to staff from <a href="http://www.umbc.edu/doit/" rel="nofollow external" class="bo">DoIT</a>, the <a href="http://www.umbc.edu/aok/main/index.html" rel="nofollow external" class="bo">AOK Library</a>, and <a href="http://www.umbc.edu/cps/" rel="nofollow external" class="bo">CPS</a>. These sessions were recorded and are now available for anyone to view. The first session is an overview of the basic features of Bb Collaborate.  The second session includes advanced features appropriate for faculty interested in running synchronous online sessions with their students.  The third session covers the use of the software packages <a href="http://www.blackboard.com/Platforms/Collaborate/Products/Blackboard-Collaborate/Web-Conferencing/Plan.aspx" rel="nofollow external" class="bo">Plan!</a> and <a href="http://www.blackboard.com/Platforms/Collaborate/Products/Blackboard-Collaborate/Web-Conferencing/Publish.aspx" rel="nofollow external" class="bo">Publish!</a>  <a href="http://www.blackboard.com/Platforms/Collaborate/Products/Blackboard-Collaborate/Web-Conferencing/Plan.aspx" rel="nofollow external" class="bo">Plan!</a> allows faculty to prepare complex Collaborate sessions with many features (such as slides, interactive white board exercises, and quizzes) ahead of time.  <a href="http://www.blackboard.com/Platforms/Collaborate/Products/Blackboard-Collaborate/Web-Conferencing/Publish.aspx" rel="nofollow external" class="bo">Publish!</a> is a tool that allows you to download a recorded presentation in several formats including as an .mp4 video file.  The final session focuses on the integration of all of the previously covered features.  Links to these sessions are below:
    
    1. <a href="https://sas.elluminate.com/p.jnlp?psid=2012-04-10.0929.M.AC1F11F1AA2434CDA739D9E60C840C.vcr&amp;sid=2011013" rel="nofollow external" class="bo">Bb Collaborate Essentials</a>
    2. <a href="https://sas.elluminate.com/p.jnlp?psid=2012-04-12.0811.M.AC1F11F1AA2434CDA739D9E60C840C.vcr&amp;sid=2011013" rel="nofollow external" class="bo">Bb Collaborate Beyond the Basics</a>
    3. <a href="https://sas.elluminate.com/p.jnlp?psid=2012-04-16.0906.M.AC1F11F1AA2434CDA739D9E60C840C.vcr&amp;sid=2011013" rel="nofollow external" class="bo">Bb Collaborate Plan! &amp; Publish!</a>
    4. <a href="https://sas.elluminate.com/p.jnlp?psid=2012-04-23.0929.M.AC1F11F1AA2434CDA739D9E60C840C.vcr&amp;sid=2011013" rel="nofollow external" class="bo">Putting it all together</a>
    
    First time Bb Collaborate Users are encouraged to go to the <a href="http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&amp;task=knowledge&amp;questionID=1473" rel="nofollow external" class="bo">First Time User support page</a> first, to ensure that the computer is equipped appropriately.  Bb Collaborate also offers an <a href="http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center/Web-Conferencing.aspx" rel="nofollow external" class="bo">On Demand Learning Center</a> with many training resources.</div>
]]>
</Body>
<Summary>Blackboard Collaborate is the web-based conferencing system that DoIT staff installed on the UMBC Bb servers in December, 2011.  It allows faculty to incorporate live, multi-way audio and video, a...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/bb_collaborate.html</Website>
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<Tag>blackboard</Tag>
<Tag>hybrid</Tag>
<Tag>teaching-and-learning</Tag>
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<PostedAt>Mon, 30 Apr 2012 13:47:30 -0400</PostedAt>
<EditAt>Mon, 30 Apr 2012 13:47:30 -0400</EditAt>
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<NewsItem contentIssues="false" id="14761" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/14761">
<Title>SU2012 Bb Course Shells Created on 4/16</Title>
<Body>
<![CDATA[
    <div class="html-content">Bb course shells for SU 2012 were created on April 16, and will continue to be updated daily. Bb shells are available for all courses (designated as lecture, lab, or discussion) listed in the <a href="http://my.umbc.edu/go/schedule" rel="nofollow external" class="bo">UMBC Schedule of Classes (SOC)</a>, provided that there was an <a href="http://www.umbc.edu/blogs/oit-news/archives/2010/08/how_new_employe_1.html" rel="nofollow external" class="bo">instructor of record</a> listed. The addition of new course sections and instructors will result in new Bb shells being automatically generated each morning. Student enrollment in Bb will continue to mirror the official registration in SA, and will update hourly.
    
    If you are an instructor, and your name is not associated with the course you are teaching in the <a href="http://my.umbc.edu/go/schedule" rel="nofollow external" class="bo">SOC</a>, please see your departmental scheduling coordinator to get that issue resolved.
    
    Additionally in situations where one instructor is teaching multiple sections of the same course, by default all sections will be combined into one Bb course shell. If you want to have separate shells for different sections, or if you need a shell for for a research or independent study course, please submit a <a href="http://www.umbc.edu/doit/blackboard/requestbbshell.html" rel="nofollow external" class="bo">new course request</a> or <a href="https://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">submit an RT ticket</a> with your request. 
    
    As a reminder, all Bb course shells are initially unavailable to students until the instructor <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867862" rel="nofollow external" class="bo">makes it available</a>.</div>
]]>
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<Summary>Bb course shells for SU 2012 were created on April 16, and will continue to be updated daily. Bb shells are available for all courses (designated as lecture, lab, or discussion) listed in the UMBC...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/su2012_bb_cours.html</Website>
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<PostedAt>Mon, 30 Apr 2012 12:39:52 -0400</PostedAt>
<EditAt>Mon, 30 Apr 2012 12:39:52 -0400</EditAt>
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<NewsItem contentIssues="false" id="14739" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/14739">
<Title>DoIT Launches Annual User Survey</Title>
<Body>
<![CDATA[
    <div class="html-content">As part of its annual assessment plan, the Division of Information Technology (DoIT) invites the campus community to complete the following annual survey of information technology services.
    
    <a href="http://umbc.edu/go/doitusersurvey" rel="nofollow external" class="bo">http://umbc.edu/go/doitusersurvey</a>
    
    This brief (10 minute), anonymous survey will help us in our planning for academic year 2012-2013 and provides important feedback to understand what technology services are important to you and how well we are meeting your needs. 
    
    Note: if you are prompted to login, this is ONLY to limit access to the survey to the UMBC community. The survey itself is anonymous.
    
    If you have any questions about this survey or need more information, please contact our Technology Support Center located on the first floor of the library or call 410.455.3838.
    
    Thank you in advance for your cooperation and assistance.
    
    Jack Suess
    VP of Information Technology and CIO</div>
]]>
</Body>
<Summary>As part of its annual assessment plan, the Division of Information Technology (DoIT) invites the campus community to complete the following annual survey of information technology services....</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/doit_launches_a.html</Website>
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<PostedAt>Mon, 30 Apr 2012 08:37:26 -0400</PostedAt>
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<NewsItem contentIssues="false" id="14352" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/14352">
<Title>Data Center Shut Down Friday, April 29th</Title>
<Body>
<![CDATA[
    <div class="html-content">In preparation for the campus wide power outage scheduled on Sunday, April 29th, DoIT will be shutting down one of our two campus data centers. During the power outage there will be no backup cooling available to the Public Policy (PUP) Building data center so a shutdown of the hardware in this location is necessary.
    
    Beginning at <strong>4:00pm on Friday, April 27th the PUP data center will be shut down</strong>. There are two services that will be unavailable during this time (April 27 4:00pm through Noon, April 30th). All other services will be unaffected.
    
    <strong>Affected Services:</strong>
    
    * iStrategy (REX) Finance Only - (Student Will Remain Available)
    * Peoplesoft Development
    
    
    <strong>We anticipate having the PUP data center and all associated services fully restored by noon, April 30th.</strong>
    
    On a positive note we have a new data center lease agreement with Allegis in UMBC’s research park. DoIT will begin moving many of our production systems currently hosted in the PUP data center to the new data center late this summer. The new data center has fully redundant power and cooling which will enhance UMBC’s redundancy and disaster recovery.</div>
]]>
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<Summary>In preparation for the campus wide power outage scheduled on Sunday, April 29th, DoIT will be shutting down one of our two campus data centers. During the power outage there will be no backup...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/data_center_shu.html</Website>
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<PostedAt>Mon, 23 Apr 2012 16:30:51 -0400</PostedAt>
<EditAt>Mon, 23 Apr 2012 16:30:51 -0400</EditAt>
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<NewsItem contentIssues="false" id="13871" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/13871">
<Title>Blackboard Down for Maintenance 10 pm Fri. 4/20 - 1 am Sat. 4/21</Title>
<Body>
<![CDATA[
    <div class="html-content">The UMBC Blackboard server will be down during the <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">regularly scheduled maintenance window</a> from 10 pm Friday, April 20 to 1 am Saturday, April 21. DoIT staff will be applying updates necessary to fix a <a href="http://www.umbc.edu/blogs/oit-news/archives/2012/04/known_issue_err.html" rel="nofollow external" class="bo">reported problem with the wiki tool</a>.
    
    We appreciate your patience and apologize for any inconveniences that this down time may cause.</div>
]]>
</Body>
<Summary>The UMBC Blackboard server will be down during the regularly scheduled maintenance window from 10 pm Friday, April 20 to 1 am Saturday, April 21. DoIT staff will be applying updates necessary to...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/blackboard_down_30.html</Website>
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<PostedAt>Tue, 17 Apr 2012 20:36:46 -0400</PostedAt>
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<NewsItem contentIssues="false" id="13856" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/13856">
<Title>Gmail Service Disruption</Title>
<Body>
<![CDATA[
    <div class="html-content">The Technology Support Center (previously known as the Help Desk) began receiving reports around 1:15pm today that UMBC's Gmail system was not working. This does not appear to be affecting all Gmail users. Google has confirmed there is an issue. The status can be monitored at: 
    
    <a href="http://www.google.com/appsstatus#hl=en&amp;v=issue&amp;ts=1334721599000&amp;iid=a88855ea3653b5d2f71d98b0b8906f84" rel="nofollow external" class="bo">http://www.google.com/appsstatus#hl=en&amp;v=issue&amp;ts=1334721599000&amp;iid=a88855ea3653b5d2f71d98b0b8906f84</a></div>
]]>
</Body>
<Summary>The Technology Support Center (previously known as the Help Desk) began receiving reports around 1:15pm today that UMBC's Gmail system was not working. This does not appear to be affecting all...</Summary>
<Website>http://www.umbc.edu/blogs/oit-news/archives/2012/04/gmail_service_d.html</Website>
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<PostedAt>Tue, 17 Apr 2012 14:33:18 -0400</PostedAt>
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