As part of our ongoing commitment to security, the Unix Infrastructure will be conducting its quarterly patching of systems. While many of the systems will be patched without any service disruption, there are several systems which require the downtime of key services. The schedule below outlines which key services will be offline and for how long.
Friday May 23rd, 6pm to 12am
myUMBC lite page will be up resulting in reduced myUMBC functionality
The sites (wordpress) web hosting environment will be down
The new web hosting environment will be down (pages will be available but any database calls will not work)
All HFS (user) servers will be down
Student mySQL databases will be offline
RT will be down (expected to be down 6pm to 8pm)
Userpages will be down
Wiki will be down
License5 will be down (autodesk, cadence, idl, schrodinger, xilinx)
Student mySQL databases will be offline
Perseus will be down
There will be no data loss during the outage and no user action is required prior to the downtime. If you have any questions or concerns, please contact the Technology Support Center at x53838.
The DoIT Technology Support Center is looking to hire additional consultants to work during the Summer. Please see our job description below and visit our job posting on UMBCworks to apply.
Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.
Responsibilities include, but are not limited to the following:
Provide technical assistance to users by phone, online and in person;
Answer TSC phones in a professional and courteous manner;
Create, update and resolve tickets in the Request Tracker (RT) ticketing system;
Create, update, suggest and recommend relevant FAQ articles to users (www.umbc.edu/faq);
Provide direct assistance to users on technical issues they cannot easily resolve on their own;
Complete in-person or online training about quality support as defined inumbc.edu/go/ticketrubric;
Respond to all work related communications in a timely manner;
Escalate urgent problems to the Full-Time staff, as appropriate.
Required Skills and Experience
Demonstrated ability to effectively communicate by phone or in person.
Demonstrated writing ability.
Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.
Demonstrated analytical and troubleshooting skills.
Ability & willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.
HEADLINES
As part of our annual assessment plan, the Division of Information Technology (DoIT) encourages the campus community to complete the following annual survey of information technology services:
http://umbc.edu/go/doitusersurvey
This brief (10 minute max), anonymous survey will help us in our planning for academic year 2013-2014 and provides important feedback to understand what technology services are important to you and how well we are meeting your needs. The survey results are shared with our governance committees and used in our planning for the upcoming year.
If you have any questions about this survey or need more information, please contact our Technology Support Center (TSC) located on the first floor of the library or call 410.455.3838.
Thank you in advance for your cooperation and assistance. Your input is critically important in shaping the services we offer.
]]>Starting at 11am on May 1, 2014, DoIT began a cleanup process on our non-Gmail based email servers, named Cryus. There was an error in this process and it inadvertently removed the mail of approximately 230 people using the CYRUS email system. Of this number, approximately 110 are UMBC faculty and staff whose username starts with "a" or "b". We are restoring the email of all 230 people from our backups last night and expect to have all email restored by midnight tonight.
Since we are restoring from file backup, the the restore will not have any new email received between 10pm on 4/30 and 1:30pm on 5/1. In addition, restoring from backup results in two known issues:
DoIT staff have sent a myUMBC alert to those users impacted letting them know of the situation. DoIT staff will work through the evening to correct this mistake and we apologize for the impact this has created during the semester and deeply regret the inconvenience resulting from this mistake. DoIT has taken all necessary steps to assure it will never happen again.
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