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<Title>Meet TSC Senior Student Consultant Christian Oyson</Title>
<Tagline>A look into everyday life at the Technology Support Center</Tagline>
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<![CDATA[
    <div class="html-content"><div><br></div><div>For over a year, Christian Oyson has worked Tier 1 support for the <a href="http://doit.umbc.edu/tsc/" rel="nofollow external" class="bo">Technology Support Center (TSC)</a> here at UMBC, providing assistance to students, faculty and staff. Oyson, a senior majoring in Informations Systems with a minor in Computer Science, started out at the TSC in summer 2014 as a student consultant. On a daily basis, the TSC gets a variety of calls ranging from user accounts, computer issues, phones, to internet complications and blackboard assistance. “If it’s anything technology related, we can try to assist you.” says Oyson. </div><div><br></div><div>On average, working at the TSC fluctuates depending on the hour and how many people are on duty. During a regular semester, there are two to three students working at a time and get about ten calls per shift. “Most people that call us do tend to be friendly,” says Oyson “but sometimes we can get calls from people frustrated on their issue and we do what we can to keep them calm while assessing the situation.”</div><div><br></div><div>Not all calls lead to a complex solution. Oyson recalls one call he had that was a simple fix involving a user who could not turn on their computer even though everything appeared fine. He had asked them if the computer was plugged in securely to an outlet, to which the user replied that it was plugged into a power strip. Oyson then followed up with his question and asked if the power strip was turned on, something the user did not think of. “The next thing I hear on the phone were happy cheers and sighs of relief.” Oyson said “I guess the saying "Try turning it on and off again" does come in handy.”</div><div><br></div><div>Not every call is as easy, and when it is really busy, such as during the first few weeks in the beginning of the semester or during a campus wide situation, the TSC springs into action. Oyson says “If it gets extremely busy, all hands on deck. Depending on how many are on duty, we have a rotation system determining who takes the call, but if things get really busy, then whoever is available has the call.” </div><div><br></div><div>Joining the TSC can be a great opportunity to break into the tech field and boost your communication skills according to Oyson. He mentions that starting out is challenging, but it gets easier as it goes on. “At the TSC, we talk to people from all walks of life: Old and young, tech experts and novices, and people from around the world.” Oyson says “You really don't know who you are talking to until you answer the call. With that said in mind, be ready and familiar with various approaches on how to tackle on a situation.”</div><div><br></div><div>Oyson will continue his work at the TSC through the upcoming fall semester. “I plan to continue working this position until I graduate in the spring of 2016 gaining as much knowledge and experience I can in preparation for the IT career ahead of me” Oyson said.</div></div>
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<Summary>For over a year, Christian Oyson has worked Tier 1 support for the Technology Support Center (TSC) here at UMBC, providing assistance to students, faculty and staff. Oyson, a senior majoring in...</Summary>
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<NewsItem contentIssues="true" id="27516" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/27516">
<Title>Box.com Has Arrived At UMBC!</Title>
<Tagline>A new, flexible, high-capacity storage solution for UMBC.</Tagline>
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<![CDATA[
    <div class="html-content"><p>We are living in a world where people work from multiple devices — phone, laptop, and computer – and need access to their files anywhere and anytime. UMBC’s active directory (AD) system serves the campus well but it doesn’t provide the level of flexibility for mobile devices and off-campus access that people need.</p><p>The higher education community, through an initiative by Internet2, has worked with a company named <a href="http://umbc.box.com" rel="nofollow external" class="bo">Box.com</a> to provide a service that we believe will meet our needs and is secure. <span>Box is an online file sharing system that you can access from multiple devices. Box also allows you to share your files and folders with others easily.</span></p><div><span>DoIT signed an agreement and launched <a href="http://umbc.box.com" rel="nofollow external" class="bo">Box.com</a> in late September, after integrating our single-signon.</span></div><div><span><br></span></div><p>Students, faculty, and staff will now be allowed to have web-based storage that they can use their myUMBC login to access. Files can be easily shared with others on campus and off-campus. You can even send a user a “URL” that allows someone that doesn’t have the <a href="http://umbc.box.com" rel="nofollow external" class="bo">Box.com</a> service to access the file.</p><p>One of the nice features of <a href="http://umbc.box.com" rel="nofollow external" class="bo">Box.com</a> is that is has great support for collaboration. It integrates well with Google Docs and we feel that faculty research groups will love the flexibility this provides in sharing data with other members of their research team.</p><p>DoIT will be rolling out this service with a limited launch to departments, faculty and staff that want to be early adopters, after which we will make this service available to everyone, including students. </p><p>During the spring we will also identify departments that need more flexibility for shared file storage than AD provides and transition them over to the <a href="http://umbc.box.com" rel="nofollow external" class="bo">Box.com</a> offering.</p><p><span>You can access Box by going to <a href="http://umbc.box.com" rel="nofollow external" class="bo">box.umbc.edu</a>.</span></p></div>
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<Summary>We are living in a world where people work from multiple devices — phone, laptop, and computer – and need access to their files anywhere and anytime. UMBC’s active directory (AD) system serves the...</Summary>
<Website>https://wiki.umbc.edu/display/faq/Box+at+UMBC</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Wed, 10 Apr 2013 15:13:39 -0400</PostedAt>
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<NewsItem contentIssues="true" id="27263" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/27263">
<Title>May 1: FA2013 Lab &amp; Lecture Hall Software Requests Deadline</Title>
<Tagline>Need that certain something installed?</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><div>In order to load all lab and lecture hall PCs with our standard set of software (known as an "image"), all requests for additions or changes for <strong>Fall 2013</strong> must be received by <strong>Wednesday, May 1</strong>. For <strong>Spring 2014</strong>, the lab &amp; lecture hall software "image" deadline is <strong>Tuesday, October 1</strong>. All software requests must be made each semester (they do not carry over from semester to semester).</div><div><ul><li><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=26281680" rel="nofollow external" class="bo">Software currently installed in PC labs</a></li><li><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=31197095" rel="nofollow external" class="bo">Software currently installed in Mac labs</a></li><li><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=31197124" rel="nofollow external" class="bo">Software currently installed in Linux labs</a></li></ul></div><div>To be added to the lab &amp; lecture hall image, DoIT must have the following:</div><div><ul><li>Proof of purchase/licenses</li><li>Media and software installation instructions</li></ul></div><div>Please submit an <a href="https://wiki.umbc.edu/x/U4Ac" rel="nofollow external" class="bo">RT ticket</a> containing the required information or contact 410.455.3838 and a Technology Support Center (TSC) staff member will assist you. If the request is not received by the deadline, there is no guarantee the requested software will be made available.</div><div><br></div><div>For an instructor-only demo of software, please use a laptop. If you don't have a laptop, you can reserve and pick up one at AV Services (020 ENGR Bldg).</div><div><br></div><div>If you need software installed on the lab image for a one-time purpose (for example, a 2-day workshop in which all users need access to the software), the <a href="https://wiki.umbc.edu/x/U4Ac" rel="nofollow external" class="bo">request</a> should be submitted no less than six (6) weeks prior to the first lab reservation for that class. The software will be removed once you are done.</div><div><br></div><div>An e-mail confirmation of the RT ticket will be sent to the requester once the software is installed, typically 1-2 week(s) before the first use of the software; faculty/instructors need to then test the software to ensure everything is working as expected for class. Support for the software is the responsibility of the instructor or department who requested that the software be installed.</div><div><br></div><div>Again, proof of purchase and/or license must be provided for as many copies as will be needed for the students in the class. We cannot install software without appropriate proof of licensing.</div><div><br></div><div>Although DoIT will make a reasonable effort to get all software packages to work, we can not guarantee that they will. Some packages may not function because of the network, computer hardware, and lab setup. DoIT cannot be held responsible for software that does not work by class time. </div><div><br></div><div><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=29853446" rel="nofollow external" class="bo">Additional information on this process can be found here.</a></div><div><br></div><div>Please contact the TSC at 410.455.3838 if you have any additional questions.</div></div>
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<Summary>In order to load all lab and lecture hall PCs with our standard set of software (known as an "image"), all requests for additions or changes for Fall 2013 must be received by Wednesday, May 1. For...</Summary>
<Website>https://wiki.umbc.edu/pages/viewpage.action?pageId=29853446</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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