Reduction in off-campus network speeds due to cable cut
Monday 9/23 at around noon a contractor working just outside of UMBC cut through a set of fiber optic networking cables that provide network service to UMBC's main campus, and to our IMET facility in downtown Baltimore.
Until service is restored, the campus is operating without our 100gbit/s high speed link to the Internet 2 research and education network, and one of our 10gbit/s links to the Internet. We still have a full 10gbit/s link to the Internet and can reach all of the Internet 2 connected sites through this remaining connection.
At this point we are working to have the cable repaired, and hope to have news on that front as the week progresses. During this time the campus does have adequate bandwidth for all normal activities and should not see a noticeable difference in network performance, but we no longer have a redundant link outside until this cable is repaired.
We have patched through a temporary connection to the IMET facility downtown and have restored service to that building as of late Tuesday afternoon.
We will continue to update the campus as we have additional information.
If you have any questions or would like to know more about this issue, please feel free to email me and I'll be happy to discuss it in more detail.
Thank You,
Damian
---
Damian Doyle
Assistant Vice President
DoIT - UMBC
]]>
Monday 9/23 at around noon a contractor working just outside of UMBC cut through a set of fiber optic networking cables that provide network service to UMBC's main campus, and to our IMET facility...
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Tue, 24 Sep 2019 15:32:16 -0400
Ongoing electrical work in Data Centers today and Saturday
Throughout the day today (Tuesday June 18th) electricians will be conducting maintenance in our backup data center located just off campus in the research park. During this work we do not expect to see any interruption of services. All of the equipment has multiple power supplies, and we are cutting power to only part of the room at a time so the electricians can work safely. There is always the potential for something to fail unexpectedly and I wanted to make sure the campus was aware of the on going work. We expect work to be completed later this afternoon in that data center and I'll send out another notice once full service is restored to that space.
We will also be finishing the work that started two weeks ago in our primary data center this coming Saturday. While we again do not expect any outage, we moved the work to the weekend with the gracious help from our facilities management group to avoid any potential interruptions of service with orientation.
I wanted to thank everyone for their patience and understanding as we perform this work to service the power conditioners and clean up the wiring in these spaces.
If you have any questions about this work or would like more information, please email me directly.
Thank You,
Damian
--
Damian Doyle
Assistant Vice President - Enterprise Infrastructure Solutions
Division of Information Technology
]]>
Throughout the day today (Tuesday June 18th) electricians will be conducting maintenance in our backup data center located just off campus in the research park. During this work we do not expect...
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Tue, 18 Jun 2019 07:14:05 -0400
Interruption to Campus Services around 3:20pm today
This afternoon, at around 3:20pm, we suffered a power outage to one of the racks in the computer room in Engineering. This rack holds key equipment that provides data storage for a good number of servers in our infrastructure, including the the main campus website, the central UMBC sites web environment, Peoplesoft Campus Solutions and the Peoplesoft HR system. Power was restored within a minute, and we have been working to restore connectivity as the equipment comes back online.
Service to the main website and other public facing services was restored around 4:00pm.
Service to the HR system was restored at 4:50pm, and we are finishing restoring service to the CS system which we expect to have operational by 5:30pm.
We will send another message when service has been fully restored later this afternoon.
We appreciate everyone's patience as we work to restore connectivity, if you have any questions about this outage or would like more information, please feel free to email me at
damian@umbc.edu
Thank you, and please stay tuned for additional information shortly.
Damian
--
Damian Doyle
Assistant Vice President
Enterprise Infrastructure Solutions
DoIT - UMBC
Due to a recently published set of security vulnerabilities, UMBC’s Frequently Asked Questions (FAQ) website at umbc.edu/faq is no longer accessible outside of UMBC. DoIT is going to keep this restriction in place for the remainder of the week while we work to upgrade the software so that it is no longer vulnerable to these attacks.
The campus community can continue to access the FAQs while on campus, or off-campus through the Virtual Private Network (VPN) or Virtual Desktop Environment (VDE). There will be some downtimes needed later in the week to upgrade the services, and we will post those when we have more details available.
Please let me know if you have any questions or concerns, and we appreciate your patience as we work to keep our systems safe and secure.
Damian Doyle
Assistant Vice President
DoIT
]]>
Due to a recently published set of security vulnerabilities, UMBC’s Frequently Asked Questions (FAQ) website at umbc.edu/faq is no longer accessible outside of UMBC. DoIT is going to keep this...
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Mon, 15 Apr 2019 17:28:47 -0400
Emergency Phone Mail and Call Processing Outage Later today
Beginning over the weekend and continuing into today a number of users and phone numbers may have experienced intermittent phonemail service including both voicemail and call processing boxes. We are experiencing hardware failures in one of the campus phonemail nodes and have been working with our vendor to diagnose the problem.
We will be doing an emergency repair starting today between 3 and 4 that will affect access to part of the voicemail and call processing boxes on campus.
During the repair window the campus should expect some system voicemail outages as we will need to take some systems offline to install new hardware. We anticipate this outage being around 2 hours, after which time the entire system will need to be taken off-line for 20 minutes to re-sync the new hardware. This larger outage will not occur before 5:30pm tonight.
Should you have any further questions or concerns please let me know.
We apologize for any inconveniences this may cause and the short notice. The system has been failing at an alarming rate, and we feel that we have to act now to prevent more severe outages.
Damian Doyle
Assistant Vice President
DoIT
]]>
Beginning over the weekend and continuing into today a number of users and phone numbers may have experienced intermittent phonemail service including both voicemail and call processing boxes. We...
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Tue, 26 Feb 2019 14:06:38 -0500
Recent Network Issues in the Residence Halls and Apartments
We wanted to update the community on the recent Internet performance issues residential students were experiencing during the first week and a half of the spring semester.
A few days into the semester, we became aware of poor performance in the residence halls and apartments through our diagnostics and through feedback and tickets from students. Over the next week we worked closely with our vendor to triage and determine the exact cause of the issue.
Late Tuesday evening, February 6th, we were able to pinpoint the issue and deploy a solution to the problem. Since that time we have been monitoring the system and working with students to ensure the system was functioning correctly. After several days of testing and validation we emailed all the students residing on campus to let them know we believe this issue has been resolved and to encourage them to report any ongoing problems through https://rt.umbc.edu
I would again like to thank everyone for their cooperation, feedback and the detailed information provided by students that helped us get to the bottom of this issue. This kind of collaboration and communication contributes a lot to our ability to diagnose complex issues such as this. If anyone would like additional details regarding the technical specifics of the issue, please feel free to email me for additional information.
Thank you,
Damian Doyle
Senior Director of Enterprise Infrastructure
DoIT - UMBC
]]>
We wanted to update the community on the recent Internet performance issues residential students were experiencing during the first week and a half of the spring semester. A few days into the...
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Mon, 12 Feb 2018 16:18:24 -0500
Software Bug in ResNet Wireless System
In response to residential student feedback, we recently partnered with the Office of Residential Life and updated all residential buildings with wireless hardware upgrades that provide the fastest speeds available. However, with innovation and new hardware can come unexpected challenges. RT tickets from residential students helped us identify a system-wide issue that may impact your user experience.
DoIT has identified a software bug in the residential wireless system. The bug can cause devices to connect to access points further away a student’s room they necessary, resulting in slower, less consistent speeds and occasional disconnects from the wireless network. This problem is present on Eduroam and on Visitor and Campus wireless and it's an issue on the devices themselves, not just a single wireless network.
Please note that we do not believe this problem is present in the academic areas of the campus, only in the Residence Halls.
We have been working with the vendor, Cisco, to get a version of software that fixes the bug and they are currently vetting a patch through their testing lab. In the meantime, we have worked with Cisco to develop an interim solution to minimize the impact on you. This interim solution involves monitoring the system for certain error logs caused by this bug, and resetting the access points as needed. We apologize for the inconvenience and, as soon as the new software is available, we will be applying it throughout the Residence Halls immediately.
Thank you for your patience as we work through this challenge with our campus partners. If you have any questions, please feel free to contact me for more information.
Sincerely,
Damian Doyle
Senior Director of Enterprise Infrastructure and Support
DoIT - UMBC
]]>
In response to residential student feedback, we recently partnered with the Office of Residential Life and updated all residential buildings with wireless hardware upgrades that provide the...
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Fri, 22 Sep 2017 09:48:38 -0400
Information about partial systems outage from Thursday 7/20
Yesterday evening shortly after 10pm one of the main storage units that services myUMBC, on-campus mail and several other central services suffered a failure that caused these systems to be either taken off-line or respond slowly.
DoIT staff worked on the system and we were able to move over to a backup unit and restored all services shortly after 1:00am.
Any users on the affected mail system may have seen a delay in the delivery of mail, but all messages would have been queued up and delivered once service was restored.
We apologize for any inconvenience this caused, if you have any questions or concerns about this outage or any of the systems affected, please feel free to contact me for additional information.
Thanks and have a great weekend,
Damian Doyle
Senior Director of Enterprise Infrastructure
DoIT - UMBC
]]>
Yesterday evening shortly after 10pm one of the main storage units that services myUMBC, on-campus mail and several other central services suffered a failure that caused these systems to be either...
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Fri, 21 Jul 2017 16:41:01 -0400
Residential Network Outage Monday Evening
Monday evening around 7:15 pm there was a power outage on part of the campus which caused some of the core switches in the Residential Network to crash and their configuration became corrupted.
This crash took down service to both wired and wireless connectivity within all of the Residence Halls and Apartment Buildings.
Networking staff were able to restore wired connectivity around 10:30pm and wireless connectivity around 11:30pm Monday evening to all residential facilities.
We are looking into the failure of the battery back up unit that is designed to protect the equipment in the event of such outages and we will have it repaired once the campus re-opens after the storm.
We apologize for any inconvenience this may have caused.
If you have any questions, please feel free to email me for additional information.
Thank You,
Damian Doyle
Senior Director of Enterprise Infrastructure and Support
DoIT - UMBC
]]>
Monday evening around 7:15 pm there was a power outage on part of the campus which caused some of the core switches in the Residential Network to crash and their configuration became corrupted. ...
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Information about myUMBC outage on Monday February 20th
This morning around 9:10am we experienced a failure of several disk arrays on our central storage system. The arrays that failed affected several critical systems, including myUMBC and parts of the webmail environment. Service was restored to myUMBC around 10:30. There were some lingering issues affecting certain webmail users that were not resolved until 11:45.
We are working to investigate exactly why this failure resulted in the type of outage it did and how we can prevent this type of outage in the future.
If you have any questions or concerns, please feel free to email me for additional information.
Damian Doyle
Senior Director of Enterprise Infrastructure
DoIT - UMBC
]]>
This morning around 9:10am we experienced a failure of several disk arrays on our central storage system. The arrays that failed affected several critical systems, including myUMBC and parts of...
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Mon, 20 Feb 2017 11:53:33 -0500