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<NewsItem contentIssues="false" id="54232" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54232">
<Title>Sprint Cellular Service on Campus</Title>
<Tagline>Sprint's Cellular Equipment is Down</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Earlier today, the Sprint Cellular equipment on campus caught on fire.  Thankfully, the fire was contained and did not spread beyond Sprint's site.  Sprint came to campus to begin repair work, and they report the repairs could take 10-21 days.  Sprint cellular coverage, on campus and in the area around UMBC, my be weaker than usual until the cellular site is back online.  <div><br></div><div><u><strong>Verizon, AT&amp;T, and T-Mobile were not effected.</strong></u></div><div><br></div></div>
]]>
</Body>
<Summary>Earlier today, the Sprint Cellular equipment on campus caught on fire.  Thankfully, the fire was contained and did not spread beyond Sprint's site.  Sprint came to campus to begin repair work, and...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Wed, 16 Sep 2015 11:51:43 -0400</PostedAt>
</NewsItem>

<NewsItem contentIssues="true" id="54162" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54162">
<Title>New reports about REX Activities</Title>
<Body>
<![CDATA[
    <div class="html-content"><div><span>T</span><span>wo new reports have been created in REX to
                  allow users to search REX usage and various activities
                  executed by departments and users. Results are displayed
                  in both tabular and graphical formats.</span></div>
            <p><em><span>REX Activities Within a Date Interval</span></em><span> report provides a Bird’s eye view of REX
                  activities by Department, User, Report and Module within a
                  date interval. The report can be accessed by going to <a href="http://rex.umbc.edu/" rel="nofollow external" class="bo">rex.umbc.edu</a>, clicking on ‘Guided
                  Reports’, then navigating to: <em>Reports About Reports &gt; REX
                    Activities Within a Date Interval</em></span></p>
            <p><em><span>REX Activities At A Glance</span></em><span> provides a condensed summary of  REX
                  activities in a tabular format. Information such as ‘Most
                  Active: Users, Reports or Departments are displayed
                  according to the user's selections. The report can be
                  accessed by going to <a href="http://rex.umbc.edu/" rel="nofollow external" class="bo">rex.umbc.edu</a>,
                  clicking on ‘Guided Reports’, then navigating to: <em>Reports About Reports &gt; REX
                    Activities At A Glance</em></span><span><span><br>
                    </span></span></p><div><div><img src="https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif" style="max-width: 100%; height: auto;"></div></div></div>
]]>
</Body>
<Summary>Two new reports have been created in REX to               allow users to search REX usage and various activities               executed by departments and users. Results are displayed...</Summary>
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<Tag>rex</Tag>
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<Sponsor>Report Exchange (REX)</Sponsor>
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<PostedAt>Tue, 15 Sep 2015 14:53:37 -0400</PostedAt>
</NewsItem>

<NewsItem contentIssues="false" id="54146" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54146">
<Title>RT-at-a-Glance Rights Suspension</Title>
<Tagline>RT</Tagline>
<Body>
<![CDATA[
    <div class="html-content">RT experienced a major performance issue over the 2015 Labor Day weekend.<br><br>After many hours of research, including vendor involvement, the issue was identified as a few users having some items on their RT-at-a-Glance which were performing poorly and refreshing the query continually at designated refresh intervals. Our database administrator group was able to relieve the performance pressure with a very short-term solution that will not scale over time. This was a very temporary fix until we could complete our investigation.<br><br>Effective September 14, 2015 at 10pm the right to adjust your RT-at-a-Glance has been suspended until more effective communication can be developed on the options available. I use the term suspension as I believe solutions can be developed which will mitigate this issue.<br><br>Less than 3% of the almost 700 users had reports associated with their RT-at-a-Glance which contributed to the performance issue.<br><br>While most of you (@80%) will not see any difference because you have remained on the default RT-at-a-Glance setup, others will notice some reports missing. Many of the offending reports were related to folks having their Closed Ticket report refreshing every 10 minutes. <br><br>I agree the Closed Ticket report is very useful but the need to refresh every 10 minutes can be mitigated by explicitly selecting this same report via your Saved Searches option, also available on your RT-at-a-Glance. <br><br>The reports found in your Saved Searches area of the RT-at-a-Glance are the same reports but they only create overhead to the system when they are explicitly selected.<br><br>Until we are able to lift the suspension please submit a ticket if your RT-at-a-Glance requires adjustment. Someone from DoIT will work with you as soon as possible.<br><br>Thank you for continued support and cooperation,<br><br>Joe Kirby<br><br><br><br><br><br><br></div>
]]>
</Body>
<Summary>RT experienced a major performance issue over the 2015 Labor Day weekend.  After many hours of research, including vendor involvement, the issue was identified as a few users having some items on...</Summary>
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<Sponsor>RT - Request Tracker</Sponsor>
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<PostedAt>Tue, 15 Sep 2015 07:02:48 -0400</PostedAt>
</NewsItem>

<NewsItem contentIssues="false" id="54016" important="true" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54016">
<Title>Review of DoIT Communications</Title>
<Tagline>Notification by DoIT Student Worker Was a Mistake</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>To The UMBC Campus Community,</span></p><p><span>Recently a DoIT student employee contacted members of the campus that they may have a number of files on their computers containing personally identifiable information (PII).  This information may include social security numbers (SSNs), credit card numbers, passport numbers or bank account numbers.  </span></p><p><span>While this was a legitimate email, it was sent out mistakenly by a grad student working in our cyber security group.</span></p><p><span>We apologize for the alarm this has caused and we have used this incident to review how we keep the campus informed of the important work we are doing. We will be sharing our plans with the campus community once we have had this process reviewed by our shared governance committees and the VPs and Deans.</span></p><p><span>If you have continued questions or concerns, or would like to discuss this further, please feel free to reach out to our Chief Information Security Officer, Mark Cather at <a href="mailto:mark.cather@umbc.edu">mark.cather@umbc.edu</a>.</span></p><p><span>Sincerely,</span></p><p><span>Jack Suess</span></p><p><span>VP of IT and Chief Information Officer</span></p><span>UMBC Division of Information Technology</span></span></div>
]]>
</Body>
<Summary>To The UMBC Campus Community,  Recently a DoIT student employee contacted members of the campus that they may have a number of files on their computers containing personally identifiable...</Summary>
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<Tag>security</Tag>
<Group token="doit">Division of Information Technology (DoIT)</Group>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
<PawCount>4</PawCount>
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<PostedAt>Thu, 10 Sep 2015 19:18:55 -0400</PostedAt>
<EditAt>Fri, 25 Mar 2016 12:17:01 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="53995" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/53995">
<Title>Fall 2015 Begin Term Census data is now available in REX</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>IRADS has released 
    the official data for Fall 2015.  It should now appear as a Term option 
    in the Census Data reports in REX.  As a reminder, in REX official Day 
    10 numbers are labeled with a version of "Begin Term Census" and data 
    refreshed every night are labeled "Current Snapshot".</div></div>
]]>
</Body>
<Summary>IRADS has released  the official data for Fall 2015.  It should now appear as a Term option  in the Census Data reports in REX.  As a reminder, in REX official Day  10 numbers are labeled with a...</Summary>
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<Tag>rex</Tag>
<Group token="rex">Report Exchange (REX)</Group>
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<Sponsor>Report Exchange (REX)</Sponsor>
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<PostedAt>Thu, 10 Sep 2015 12:22:05 -0400</PostedAt>
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<NewsItem contentIssues="false" id="53981" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/53981">
<Title>Network and Wireless Outages Today (September 9th)</Title>
<Body>
<![CDATA[
    <div class="html-content">Earlier today around 1:00pm there was a unplanned outage to the wireless networks across campus. Full service was restored a few minutes later. <div><br></div><div>Later in the day, around 4:50pm there was an general network outage that affected both wired and wireless communications for about 2-3 minutes. There was a central piece of equipment that crashed and caused this outage, the exact cause of the crash is still being investigated at this time. </div><div><br></div><div>While we are still working to determine the cause of these events, they do not appear to be related at this time. We are continuing to work to determine exactly what happen so measures can be put in place to prevent similar occurrences in the future. </div><div><br></div><div>We are sorry for any inconvenience these outages may have caused. At this point all services have been fully restored. </div><div><br></div><div>Damian  </div></div>
]]>
</Body>
<Summary>Earlier today around 1:00pm there was a unplanned outage to the wireless networks across campus. Full service was restored a few minutes later.     Later in the day, around 4:50pm there was an...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Wed, 09 Sep 2015 17:34:15 -0400</PostedAt>
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<NewsItem contentIssues="false" id="53835" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/53835">
<Title>Admitted Students by Plan (Ugrad) report updated in REX</Title>
<Body>
<![CDATA[
    <div class="html-content"><span><span>The<span> <strong>Admitted Students by Plan (Ugrad) </strong>report </span>in REX has been modified  to allow for selection by Reporting Plan instead of Plan.  </span></span><span><span>Rather than selecting each track/degree code for each <span>plan</span>, you will now just select the 'main' <span>plan</span>, and the report will continue to show the <span>plan</span> broken
     down by track/degree.  (For example, rather than selecting BIOL BA, 
    BIOL BS, BIOL MINR, XBIOL BA, etc., you will now just select BIOL and 
    all of previously mentioned plans will show on the report).<br><br><span>The <span>report</span> can be accessed by going to <a href="http://rex.umbc.edu/" rel="nofollow external" class="bo"><span><span><span>rex</span></span></span>.umbc.edu</a>, clicking on '<em>Guided <span>Reports</span></em>', then navigating to:<br><br></span></span></span><span><span><span><em>Admissions &gt; Undergraduate</em><em> &gt; Details</em></span></span></span></div>
]]>
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<Summary>The Admitted Students by Plan (Ugrad) report in REX has been modified  to allow for selection by Reporting Plan instead of Plan.  Rather than selecting each track/degree code for each plan, you...</Summary>
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<PostedAt>Thu, 03 Sep 2015 10:26:31 -0400</PostedAt>
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<NewsItem contentIssues="true" id="53769" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/53769">
<Title>Intermittent Delays Connecting to TurningPoint Server</Title>
<Tagline>Issue Has Been Resloved</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span>This issue has been <strong>RESOLVED</strong> and the server is now functioning properly.  <br><br><a href="http://www.turningtechnologies.com" rel="nofollow external" class="bo">Turning Technologies</a>, the company that supports the TurningPoint clickers, is currently experiencing intermittent performance delays with their server’s connection to Blackboard.  As a result, users are experiencing intermittent delays when trying to connect to the server to complete the following tasks: update participant lists, download participant lists, and export grades. The UMBC Instructional Technology Team is in contact with Turning Technologies’ technical support staff regarding this issue. </span><br><p><span><br></span></p><p><span>In the meantime, faculty can follow the steps below as a workaround to download and/or update your participants lists:</span></p><br><p><span>Step 1</span><span>:  Logon to Blackboard and click on the course where you want to download your clicker participant list.</span></p><br><p><span>Step 2</span><span>:  Under the </span><span>Tools</span><span> area, on the course menu, click on </span><strong><span>Other Bb Tools</span><span>. </span></strong></p><br><p><span>Step 3</span><span>: Click on the <strong>Turning Technologies Registration Tool</strong>. </span></p><br><p><span><img src="https://lh4.googleusercontent.com/huMZhm28Xm4hGGzHLTPW3-GLbtzoZN3S0SPY1sARn3wUEhmtgbpxeYIoZ_vU8xXgmXsNFN5fSc6Cv63Xnh24pvIcrwxLi_C6xBdsBCfmu4zCcyv0qtXoUShNNeMS47cdlCVQYRk" alt="Screen Shot 2015-09-01 at 2.27.25 PM.png" height="95px;" width="428px;" style="max-width: 100%; height: auto;"></span></p><br><p><span>Step 4</span><span>: Click <strong>Download TurningPoint Participant List</strong>. </span></p><br><br><p><span>Note: If you are working in </span><span>Firefox </span><span>you will have to save the file to your hard drive.  If you are working in </span><span>Chrome or Safari</span><span> the file will automatically download.  </span></p><br><br><p><span>If you have questions or concerns about this process, please submit an </span><a href="http://doit.umbc.edu/request-tracker-rt/doit-myumbc-tsc/" rel="nofollow external" class="bo"><span>RT Ticket</span></a><span>.  <br></span></p></div>
]]>
</Body>
<Summary>This issue has been RESOLVED and the server is now functioning properly.    Turning Technologies, the company that supports the TurningPoint clickers, is currently experiencing intermittent...</Summary>
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<PostedAt>Tue, 01 Sep 2015 15:58:34 -0400</PostedAt>
<EditAt>Thu, 03 Sep 2015 13:30:43 -0400</EditAt>
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<NewsItem contentIssues="true" id="53766" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/53766">
<Title>Recommended Technology</Title>
<Tagline>TechSmith Relay</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Sometimes it’s just easier to show than tell. Using TechSmith Relay, faculty can capture and narrate the content displayed on their computers and then publish an online “screencast” video tutorial or mini-lecture for students to watch and replay on their own time. TechSmith Relay is the enterprise version of TechSmith used by Khan Academy. Techsmith.com produces both of these tools as well as the free, easy-to-use Jing screencasting tool (recordings limited to durations of five minutes or less).<br><p><span><br>To learn more about using TechSmith Relay:</span></p><ul><li><p><span>visit our</span><a href="https://wiki.umbc.edu/display/faq/TechSmith+Relay" rel="nofollow external" class="bo"><span>  </span><span>TechSmith Relay FAQ page</span></a></p></li><li><p><span>open an</span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>  </span><span>RT ticket</span></a><span> for any technical issues</span></p></li><li><p><span>view the schedule of training workshops on the</span><a href="http://my.umbc.edu/groups/doit/events" rel="nofollow external" class="bo"><span>  </span><span>DoIT group page</span></a></p></li><li><p><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>contact</span></a><span>  the Instructional Technology Team with any questions or concerns</span></p></li></ul></div>
]]>
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<Summary>Sometimes it’s just easier to show than tell. Using TechSmith Relay, faculty can capture and narrate the content displayed on their computers and then publish an online “screencast” video tutorial...</Summary>
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<PostedAt>Tue, 01 Sep 2015 13:31:32 -0400</PostedAt>
<EditAt>Tue, 01 Sep 2015 13:37:59 -0400</EditAt>
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<NewsItem contentIssues="true" id="53720" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/53720">
<Title>Mobile Printing Available at Library &amp; Engineering Buildings</Title>
<Tagline>Upload files from anywhere on UMBC to Pharos print stations</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><div>Faculty, staff, and students can now print from their own devices using <a href="https://wiki.umbc.edu/display/faq/Pharos+Mobile+Printing" rel="nofollow external" class="bo">Pharos Mobile Printing</a>. Previously, in order to print an image or document, users would have to log on into a computer, pull up their file, and then go to a print release station. With Pharos, users can print from a multitude of supported devices, including Mac, Windows, iOS, and Android. Funds for Pharos printing comes straight from your <a href="http://campuscard.umbc.edu/about/" rel="nofollow external" class="bo">Campus Card Account</a>. </div><div><br></div><div>For <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=63340987" rel="nofollow external" class="bo">Mac and Windows users</a>, you can access Pharos by going to mobileprint.umbc.edu From there, simply login using your UMBC credentials and you will be brought to the Pharos mobile printing interface. </div><div><br></div><div><img src="http://my.umbc.edu/groups/doit/posts/53720/attachments/17933" style="max-width: 100%; height: auto;"></div><div><br></div><div>Now you can upload your files, preview your print jobs, and even customize color pages and choose double or single sided pages. After that, just go to any Pharos station in the Library or in the Engineering building and swipe your Campus ID Card at the printer to print the files you have uploaded.</div><div><br></div><div>On<a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=63341102" rel="nofollow external" class="bo"> iOS</a>, users can follow the same steps as the Mac and Windows version by going to mobileprint.umbc.edu on their iOS device. Users can also visit the App store and download the Pharos Print app. </div><div><br></div><div>After downloading, launch the app and type in mobileprint.umbc.edu for the "Server Address" and 443 for "Server Port" and press "Connect". Then, type your UMBC credentials and log in. Wherever your file is located, you will need to select the “Open In” function and then select “Open in Pharos Print” which will open a window with details on the file and print options. The "Open In" function can be found in several apps, including Google Drive, Box, and Safari. </div><div><br></div><div><img src="http://my.umbc.edu/groups/doit/posts/53720/attachments/17930" style="max-width: 100%; height: auto;"></div><div><br></div><div>The Pharos Mobile Print app is still in development for <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=63341131" rel="nofollow external" class="bo">Android</a> and will be released sometime in 2015. Users can still print using their Android devices by opening Google Chrome by tapping the three vertical dots icon on the top right-hand corner of the screen to bring up “Request desktop site”. From there, go to mobileprint.umbc.edu and follow the same steps listed for Mac and Windows users.</div><div><br></div><div><br></div></div>
]]>
</Body>
<Summary>Faculty, staff, and students can now print from their own devices using Pharos Mobile Printing. Previously, in order to print an image or document, users would have to log on into a computer, pull...</Summary>
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<PostedAt>Mon, 31 Aug 2015 09:04:39 -0400</PostedAt>
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