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<NewsItem contentIssues="false" id="55140" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/55140">
<Title>UMBC App Broken in iOS 9</Title>
<Tagline>Fixes coming in a few weeks</Tagline>
<Body>
<![CDATA[
    <div class="html-content">The recently updated UMBC iOS app has become unusable with the release of iOS 9. We are working with the developer of the app to get an updated version in the App Store. In the meantime, we apologize for the inconvenience.<div><br></div><div>The Android version of the app is unaffected.</div></div>
]]>
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<Summary>The recently updated UMBC iOS app has become unusable with the release of iOS 9. We are working with the developer of the app to get an updated version in the App Store. In the meantime, we...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Mon, 19 Oct 2015 08:39:08 -0400</PostedAt>
<EditAt>Mon, 19 Oct 2015 08:39:42 -0400</EditAt>
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<NewsItem contentIssues="false" id="54805" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54805">
<Title>Avoid Use of Force Complete on Blackboard Tests</Title>
<Tagline>Recommendations incl. Timer, Auto Submit &amp; Lockdown Browser</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>As midterm evaluations continue this week, the instructional technology team reminds faculty about the challenges of using Force Complete for assessments distributed through Blackboard.</span></p><p><span>When originally developed, Force Complete was intended to prevent students from navigating away from an assessment to minimize cheating. When the students left an </span><span>assessment</span><span>, Blackboard would submit whatever answers had been completed. However, if students encountered technical issues, such as losing an internet connection while on wi-fi or clicking too quickly through </span><span>assessment</span><span> questions, the test engine would consider that to be an attempt to leave the </span><span>assessment</span><span> -- even if it was a technical problem. If students are locked out of their </span><span>assessments</span><span>, the TSC and DoIT staff will NOT reset a student's </span><span>assessment</span><span> attempt. Students MUST contact the instructor of record to allow them to start over with a new attempt.</span></p><p><span>Since Force Complete has the potential to cause numerous frustrations for students and faculty alike, we recommend four strategies:</span></p><ol><li><strong>Only use Force Complete in an on-campus, hardwired and proctored environment</strong><span> so that any technical issues can be immediately addressed by the instructor or proctor. </span></li><li><strong>Use the Set Timer and Auto Submit</strong><span> options. For example, if a student loses his internet connection for 10 minutes on a timed test, at least he can access the test again and continue. When the exam period expires, Blackboard will collect the student’s responses and submit them to the grade center. </span></li><li><strong>Limit availability to the assessment</strong><span>. Reduce the window of opportunity to take an assessment to a smaller timeframe. For example, if you normally give students five days to take an example, decrease the number of days to two.</span></li><li><strong><span>Use the </span><a href="https://wiki.umbc.edu/x/BgT1Ag" rel="nofollow external" class="bo"><span>Respondus Lockdown Browser</span></a></strong><span>, a custom application that students from copying/pasting, screen capturing, printing, chatting, and accessing other applications. </span></li></ol><p><span>For more information about test delivery in Blackboard:</span></p><ul><li><p><span>Review the FAQs on</span></p></li><ul><li><p><span><a href="https://wiki.umbc.edu/x/OITNAw" rel="nofollow external" class="bo">Force Complete</a></span></p></li><li><p><a href="https://wiki.umbc.edu/x/oQ-cAQ" rel="nofollow external" class="bo"><span>Test Exceptions</span></a></p></li><li><p><span><a href="https://wiki.umbc.edu/x/BgT1Ag" rel="nofollow external" class="bo">Respondus Lockdown Browser</a></span></p></li></ul><li><p><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>Request support via RT</span></a></p></li></ul></span></div>
]]>
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<Summary>As midterm evaluations continue this week, the instructional technology team reminds faculty about the challenges of using Force Complete for assessments distributed through Blackboard.  When...</Summary>
<Website>http://my.umbc.edu/groups/doit/posts/54805</Website>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<ThumbnailAltText>Screenshot showing Force Complete settings in Original Blackboard assessment</ThumbnailAltText>
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<PostedAt>Wed, 07 Oct 2015 11:52:02 -0400</PostedAt>
<EditAt>Wed, 25 Mar 2026 11:47:36 -0400</EditAt>
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<NewsItem contentIssues="true" id="54798" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54798">
<Title>UMBC's Current Clicker Won't Work in FA2016</Title>
<Tagline>DoIT Seeks Faculty &amp; Student Input on Next Steps</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><span>By Fall 2016, UMBC’s approach to audience response systems (aka “clickers”) will need to change. Specifically, our clicker vendor, Turning Technologies (TT), has </span><a href="http://www.turningtechnologies.com/responsesystemsupport/downloads" rel="nofollow external" class="bo"><span>announced</span></a><span> that </span><a href="https://wiki.umbc.edu/display/faq/TurningPoint+AnyWhere" rel="nofollow external" class="bo"><span>TurningPoint 5</span></a><span> will be replaced with </span><a href="http://www.turningtechnologies.com/polling-solutions/turningpoint-cloud?silo=he" rel="nofollow external" class="bo"><span>TurningPoint Cloud</span></a><span> in January 2016. Also, the company will no longer support our current clickers as of Fall 2016.</span></p><p><strong><span>Background &amp; Next Steps</span></strong></p><span>Currently over 4,000 UMBC students and 43 instructors use the TT clickers in classrooms. Students either purchase or rent clickers from the bookstore and then register them in Blackboard for use in their UMBC courses. Instructors use the latest installment of the </span><a href="https://wiki.umbc.edu/display/faq/TurningPoint+AnyWhere" rel="nofollow external" class="bo"><span>TurningPoint 5</span></a><span> software to create pre-programmed polling questions and/or ask questions “on the fly” during class sessions.</span><div><span> </span><p><span>In light of the changes announced by TT, DoIT’s </span><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Instructional Technology team</span></a><span> is conducting a comparative analysis of all currently available student response systems to determine the most appropriate solution for our campus. Among other features, many “clicker” vendors also now offer students and instructors the opportunity to use mobile devices and/or laptops in the classroom. This includes TT’s own </span><a href="http://www.turningtechnologies.com/response-solutions/responseware?silo=he" rel="nofollow external" class="bo"><span>ResponseWare</span></a><span> software, eliminating the need for students to purchase the clicker hardware from the bookstore. </span></p><span>While DoIT knows not all faculty allow such devices in their classes, since all students are required to </span><a href="http://www.umbc.edu/access" rel="nofollow external" class="bo"><span>own or assure they have access to a computer</span></a><span> -- and 95 percent bring a laptop to campus -- we’d like to get faculty and student input on exploring use of students’ mobile devices for interactive polling. Separately, we are also exploring if our campus WiFi could handle such increased usage. <br></span><p><span><strong><br>Please provide your feedback regarding this transition by completing this <a href="https://umbc.co1.qualtrics.com/SE/?SID=SV_efHngQAYZEabEhf" rel="nofollow external" class="bo">survey.</a></strong> <br></span></p><p><span>In addition to a “<a href="https://umbc.co1.qualtrics.com/SE/?SID=SV_efHngQAYZEabEhf" rel="nofollow external" class="bo">clicker faculty survey</a>” we will hold </span><span>a </span><span><strong>Faculty Response System Town Hall </strong></span><span><a href="http://my.umbc.edu/groups/doit/events/35632" rel="nofollow external" class="bo">meeting</a> on </span><span><strong>Thursday, November 19, 2015</strong></span><span> from </span><span><strong>12pm-1:30pm </strong></span><span>in </span><span><strong>ENG 023 </strong></span><span>to share <a href="https://umbc.co1.qualtrics.com/SE/?SID=SV_efHngQAYZEabEhf" rel="nofollow external" class="bo">survey</a> results and discuss response system alternatives for UMBC. Lunch will be provided to <a href="http://my.umbc.edu/groups/doit/events/35632" rel="nofollow external" class="bo">registered</a> participants. If you would like to attend this meeting, please RSVP no later than <strong>Tuesday, November 10</strong> via our <a href="http://my.umbc.edu/groups/doit/events/35632" rel="nofollow external" class="bo">DoIT events page</a>. </span><br></p><span><br><br></span></div></div>
]]>
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<Summary>By Fall 2016, UMBC’s approach to audience response systems (aka “clickers”) will need to change. Specifically, our clicker vendor, Turning Technologies (TT), has announced that TurningPoint 5 will...</Summary>
<Website>http://www.umbc.edu/clickers</Website>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Tue, 06 Oct 2015 12:50:34 -0400</PostedAt>
<EditAt>Tue, 06 Oct 2015 13:15:23 -0400</EditAt>
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<NewsItem contentIssues="true" id="54746" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54746">
<Title>Update: Monday Drop-In Hours Are Now Virtual</Title>
<Tagline>Drop-In hours will be held virtually until mid-November</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Starting on <strong>Monday, October 5</strong>  the Instructional Technology team will provide virtual support during free hour. Join the virtual session by going <a href="http://bit.ly/UMBCVirtualSupport" rel="nofollow external" class="bo">here</a>. <br><br>Members of the Instructional Technology team will be available to answer your questions about <a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo">Blackboard,</a> <a href="https://wiki.umbc.edu/display/faq/Box" rel="nofollow external" class="bo">Box</a>, <a href="https://wiki.umbc.edu/display/faq/Clickers" rel="nofollow external" class="bo">clickers</a>, <a href="https://wiki.umbc.edu/display/faq/Using+LockDown+Browser+for+Online+Exams" rel="nofollow external" class="bo">Respondus LockDown Browser</a>, and other<a href="https://docs.google.com/a/umbc.edu/document/d/14bfc9cbMd_gPgx4oUQ0ogeaEpJo8nefUMsHt8RFJVVY/edit?usp=sharing" rel="nofollow external" class="bo"> supported technologies</a> from 12pm-12:50pm.  <br><br>Face-to-face drop-in hours will resume on <strong>Monday, November 23</strong>. We look forward to "seeing" you online! <br></div>
]]>
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<Summary>Starting on Monday, October 5  the Instructional Technology team will provide virtual support during free hour. Join the virtual session by going here.   Members of the Instructional Technology...</Summary>
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<PostedAt>Mon, 05 Oct 2015 09:33:33 -0400</PostedAt>
<EditAt>Thu, 29 Oct 2015 08:22:47 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="false" id="54680" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54680">
<Title>Academic Continuity During Inclement Weather</Title>
<Tagline>What technology options are available?</Tagline>
<Body>
<![CDATA[
    <div class="html-content">As the region prepares for <a href="https://www.washingtonpost.com/blogs/capital-weather-gang/wp/2015/10/01/hurricane-joaquin-strengthens-and-track-shifts-east-flood-threat-for-east-coast/?tid=sm_fb" rel="nofollow external" class="bo">a potential Hurricane Joaquin landfall</a>, please take a few minutes and refer to <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=54985391" rel="nofollow external" class="bo">this FAQ article</a> outlining technology options to support academic continuity. <a href="http://my.umbc.edu/groups/doit/posts/49985" rel="nofollow external" class="bo">Blackboard Collaborate</a> and <a href="http://my.umbc.edu/groups/doit/news/50420" rel="nofollow external" class="bo">TechSmith Relay</a> are just two of the tools instructors can use to keep their course on track when weather refuses to cooperate.</div>
]]>
</Body>
<Summary>As the region prepares for a potential Hurricane Joaquin landfall, please take a few minutes and refer to this FAQ article outlining technology options to support academic continuity. Blackboard...</Summary>
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<PostedAt>Thu, 01 Oct 2015 14:36:26 -0400</PostedAt>
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<NewsItem contentIssues="true" id="54432" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54432">
<Title>Recommended Technology: Box</Title>
<Tagline>Access, Store, and Share Files from Anywhere</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><a href="http://box.umbc.edu" rel="nofollow external" class="bo"><span>Box</span></a><span> is an online file sharing system that can be accessed from multiple devices, including computers, smartphones, and tablets.</span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=31916773" rel="nofollow external" class="bo"><span>  </span><span>Box</span></a><span> files can be easily shared with others by adding them as collaborators or providing a link for file viewing. You can organize your files into folders, upload documents and videos, and</span><a href="https://wiki.umbc.edu/display/faq/Linking+a+Box+Directory+through+Blackboard" rel="nofollow external" class="bo"><span>  </span><span>share this information on Blackboard</span></a><span>.  Save time, space, and headaches by incorporating</span><span> <a href="https://wiki.umbc.edu/display/faq/Box" rel="nofollow external" class="bo">Box </a>into your daily workplace activities.</span></p><br><p><span>To learn more about using Box:</span></p><ul><li><p><span>visit our</span><a href="https://wiki.umbc.edu/display/faq/Box" rel="nofollow external" class="bo"><span> Box FAQ page</span></a></p></li><li><p><span>open an</span><a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo"><span>  </span><span>RT ticket</span></a><span> for any technical issues</span></p></li><li><p><span>view the schedule of training workshops on the</span><a href="http://my.umbc.edu/groups/doit/events" rel="nofollow external" class="bo"><span>  </span><span>DoIT group page</span></a></p></li><li><p><a href="mailto:instructionaltechnology@umbc.edu" rel="nofollow external" class="bo"><span>contact</span></a><span><a href="mailto:instructionaltechnology@umbc.edu" rel="nofollow external" class="bo">  </a>the Instructional Technology Team with any questions or concerns</span></p></li></ul><br><br></div>
]]>
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<Summary>Box is an online file sharing system that can be accessed from multiple devices, including computers, smartphones, and tablets.  Box files can be easily shared with others by adding them as...</Summary>
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<PostedAt>Thu, 01 Oct 2015 08:57:20 -0400</PostedAt>
<EditAt>Thu, 01 Oct 2015 09:16:18 -0400</EditAt>
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<NewsItem contentIssues="true" id="54544" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54544">
<Title>How the DIT Group Got Started</Title>
<Tagline>Bridging the communication between DoIT and DIT</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><em><span>Image shows Stan Kahn receiving </span><span>DIT Emeritus Award For Outstanding Service to Departmental IT Staff and the UMBC Community from Jack Suess</span></em></p><p><span>During a conversation about 10 years ago, Stan Kahn from Enrollment Management and Stephen Jones from the Library decided there was a need to enhance communication among staff members who, like themselves, provide IT support at the departmental level. The result was the initial formation of a group of 23 staff. Stan and Stephen decided to call this group of staff the Departmental IT Group, or the DIT Group, for short. To facilitate communication among the members, Stan set up a listserv for the DIT Group members.</span></p><p>Though initially intended for departmental IT staff, it soon became clear that the DIT listserv could also facilitate communication between the members and DoIT, UMBC’s central computing unit. The listserv remains very active, with DIT members sharing information among themselves and also seeking information from DoIT, and with DoIT in turn disseminating information through the listserv to the DIT members. “I think it’s made a significant impact on the IT community for fostering communications.” said Stan. Currently, there are over 60 active members on the listserv, including about 20 staff from DoIT.</p><p>Stan and Stephen also wanted to encourage more social interaction and professional development among IT staff, and from the beginning instituted regular meetings for the members. These proved successful, and also came to include DoIT staff. DIT and DoIT staff now hold joint meetings each semester to discuss campus IT initiatives and issues, share best practices, and get to know one another. </p><p>Membership has also continued to expand. “We are fairly open to who can take part,” said Stephen. “[We represent] a lot of different staff who have a strong interest in IT even though IT Support is not the focus of their work.”</p><p>After 30 years, Stan will be retiring at the end of September. Kena Jackson, IT Specialist for Enrollment, will work with Stephen in coordinating the Group. </p><p>If you are a staff member with an interest in IT and would like further information, you can contact either Kena or Stephen to gain access to the listserv and take part in the DIT Group meetings.</p><p><br></p><p>Stephen Jones                                 </p><p>Library</p><p><a href="mailto:stjones@umbc.edu">stjones@umbc.edu</a></p><p><br></p><p>Kena Jackson</p><p>Enrollment Management</p><p><a href="mailto:kena@umbc.edu">kena@umbc.edu</a></p><div><span><br></span></div></span></div>
]]>
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<Summary>Image shows Stan Kahn receiving DIT Emeritus Award For Outstanding Service to Departmental IT Staff and the UMBC Community from Jack Suess  During a conversation about 10 years ago, Stan Kahn from...</Summary>
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<PostedAt>Mon, 28 Sep 2015 13:48:37 -0400</PostedAt>
<EditAt>Wed, 30 Sep 2015 14:15:39 -0400</EditAt>
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<NewsItem contentIssues="false" id="54399" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54399">
<Title>Network Slowness Tuesday afternoon around 1-2pm</Title>
<Body>
<![CDATA[
    <div class="html-content">Yesterday afternoon around 1pm the UMBC network experienced slow connectivity throughout the campus. This affected wireless as well as wired connections and user's ability to access UMBC and off-campus services. This was caused by an unintentional network flood initiated by a company in our research park. We were able to stop the flood shortly after 2pm and regular service was restored. <span>We are working with the company to prevent this type of incident from reoccurring in the future, and I'm sorry for any issues or inconvenience this may have caused. </span><div><br></div><div>Damian Doyle</div><div>Director - Enterprise Infrastructure and Support</div></div>
]]>
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<Summary>Yesterday afternoon around 1pm the UMBC network experienced slow connectivity throughout the campus. This affected wireless as well as wired connections and user's ability to access UMBC and...</Summary>
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<PostedAt>Wed, 23 Sep 2015 08:15:31 -0400</PostedAt>
<EditAt>Wed, 23 Sep 2015 08:50:53 -0400</EditAt>
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<NewsItem contentIssues="false" id="54358" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54358">
<Title>Sprint Cellular Service on Campus</Title>
<Tagline>Sprint is Back Online</Tagline>
<Body>
<![CDATA[
    <div class="html-content">As reported last week, the cellular equipment that supports Sprint caught on fire.  We just received word that the damaged equipment has been replaced and service should be back to normal.  If anyone is still experiencing service issues, please contact Sprint at 888-211-4727 or through the Sprint website (<a href="http://www.sprint.com">www.sprint.com</a>).<div><br></div><div>Mark Cather</div><div>DoIT / UMBC</div><div><br></div></div>
]]>
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<Summary>As reported last week, the cellular equipment that supports Sprint caught on fire.  We just received word that the damaged equipment has been replaced and service should be back to normal.  If...</Summary>
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<NewsItem contentIssues="true" id="54350" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/54350">
<Title>Blackboard Downtime Scheduled Sat. Morning, Oct 3rd, 2-5 AM</Title>
<Tagline>Essential system updates &amp; routine maintenance expected</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><div>Blackboard engineers will perform essential system updates and routine maintenance on Saturday morning, October 3, 2015 from 2 AM - 5 AM. <strong>Blackboard will be offline during this period.</strong><span> </span></div><div><br></div><div>This maintenance will also update t<span>he Mobile Web Services integration, which supports the <a href="http://help.blackboardmobile.com/customer/portal/articles/1263160-downloading-and-installing-the-app" rel="nofollow external" class="bo">existing Mobile Learn app</a>, the <a href="https://en-us.help.blackboard.com/Bb_Grader/010_Get_Started/020_Download_and_Install_the_App" rel="nofollow external" class="bo">Bb Grader app</a> for instructors, and the <a href="https://en-us.help.blackboard.com/Bb_Student/020_Quick_Start" rel="nofollow external" class="bo">new Bb Student app</a> for students. All of these apps are <strong>free for UMBC users</strong> to download. No license is required to</span> <span>connect to the</span><span> </span><strong>UMBC Blackboard site</strong><span>.</span><span> </span></div><div><br></div><div>In preparation for this downtime:</div><div><ul><li><span><strong>Instructors</strong>: Please refrain from assigning any work that is due on Blackboard during this maintenance window. When the system is offline, students cannot submit their work.</span></li><li><span><strong>Students</strong>: Please be sure to save or submit any work before this time. Any unsaved or unsubmitted work will immediately be lost when the system shuts down.</span></li></ul></div><div>After Blackboard is back online, please clear your Internet browser cache and cookies before logging in using <a href="https://wiki.umbc.edu/x/gIAc" rel="nofollow external" class="bo">these step-by-step instructions</a>. </div><div><br></div><div>The UMBC Blackboard team identified a time period that should have the least impact on our users. <span>If our Blackboard site is down longer than expected due to unforeseen circumstances, updates will be posted to this news article.</span></div><div><span><br></span></div><div><span>Our next downtime is anticipated for late November, followed by the end-of-the-year upgrade in late December. </span><span>We appreciate your patience as we continue to improve our systems to bring you a better Blackboard experience.</span></div><div><span><br></span></div><div><span><strong>Update</strong>: Maintenance was completed and Blackboard service restored within 2 hours.</span></div></div>
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<Summary>Blackboard engineers will perform essential system updates and routine maintenance on Saturday morning, October 3, 2015 from 2 AM - 5 AM. Blackboard will be offline during this period.      This...</Summary>
<Website>http://my.umbc.edu/groups/bbannouncements/posts/54350</Website>
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<PostedAt>Mon, 21 Sep 2015 11:30:32 -0400</PostedAt>
<EditAt>Mon, 05 Oct 2015 10:03:23 -0400</EditAt>
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