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<NewsItem contentIssues="false" id="61513" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/61513">
<Title>2016-08-16 Schedule Downtime</Title>
<Tagline>RT scheduled Downtime</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><div>This is a specific reminder concerning RT (Request Tracker).</div><div><br></div><div>RT  will be down for scheduled maintenance on 8-16-2016 between 5pm-7pm.</div><div><br></div><div><a href="http://doit.umbc.edu/news/?id=61424" rel="nofollow external" class="bo">Full details</a> for all systems identified for maintenance and their respective scheduled downtimes.</div><div><br></div><div>Please contact me if you have any questions.</div><div><br></div><div>Joe Kirby</div><div><br></div></div>
]]>
</Body>
<Summary>This is a specific reminder concerning RT (Request Tracker).     RT  will be down for scheduled maintenance on 8-16-2016 between 5pm-7pm.     Full details for all systems identified for...</Summary>
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<Sponsor>RT - Request Tracker</Sponsor>
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<PostedAt>Mon, 15 Aug 2016 14:40:29 -0400</PostedAt>
<EditAt>Thu, 20 Sep 2018 10:22:52 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="true" id="61505" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/61505">
<Title>DoIT Technology Support Center To Be Closed Aug. 19, 12-2PM</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>DoIT's Technology Support Center will be closed from <strong>12PM-2PM, Friday, August 19th </strong>to allow our staff to attend our departmental staff meeting.</div><div><br></div><div>If you need assistance during this time, we encourage you to refer to our FAQ knowledgebase available at <a href="http://umbc.edu/faq" rel="nofollow external" class="bo">umbc.edu/faq</a> for answers to many frequent questions. If you require further assistance, we ask that you please submit a ticket online by going to <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">my.umbc.edu/help</a>.</div></div>
]]>
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<Summary>DoIT's Technology Support Center will be closed from 12PM-2PM, Friday, August 19th to allow our staff to attend our departmental staff meeting.     If you need assistance during this time, we...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Mon, 15 Aug 2016 09:43:57 -0400</PostedAt>
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<NewsItem contentIssues="false" id="61453" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/61453">
<Title>New and updated reports in REX</Title>
<Body>
<![CDATA[
    <div class="html-content"><span><span><span><span><span><span><span>A new report<strong><em>Schedule of Classes - Fees </em></strong>has
     been published that allows users to view Fees and Course Material 
    Charges that have been assigned at the class attribute level. </span></span><span><span><br><br></span></span><span>The <span>report</span> can be accessed by going to <a href="http://rex.umbc.edu/" rel="nofollow external" class="bo"><u>rex.umbc.edu</u></a>, clicking on '<em>Guided <span>Reports</span></em>', then navigating to: </span><span><span><span><em>Curriculum Management &gt; Course.<br><br></em></span></span></span><br></span></span></span><span><span><span>The </span></span></span><em><strong>Grad School Leave of Absence Review </strong></em>report
     has been modified to include a new column that shows the last term in 
    which a student was enrolled in a course.  Additionally, a parameter has
     been added which allows selection of Campus.  A new column on the 
    report will also show the student's campus.<br><br>This report can be a<span>ccessed by going to <a href="http://rex.umbc.edu/" rel="nofollow external" class="bo"><u>rex.umbc.edu</u></a>, clicking on '<em>Guided <span>Reports</span></em>', then navigating to: <em>Student Records and Enroll</em></span><span><span><span><em>ment &gt; Student Enrollment &gt; Details.<span><span><span><br></span></span></span></em></span></span></span></span></span><span><span><span><em><span><span><span><br></span></span></span></em></span></span></span></div>
]]>
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<Summary>A new reportSchedule of Classes - Fees has  been published that allows users to view Fees and Course Material  Charges that have been assigned at the class attribute level.   The report can be...</Summary>
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<Sponsor>Report Exchange (REX)</Sponsor>
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<PostedAt>Thu, 11 Aug 2016 10:06:35 -0400</PostedAt>
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<NewsItem contentIssues="true" id="61435" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/61435">
<Title>Clicker Registration Contest</Title>
<Tagline>Activate your Turning Account and be entered to win a prize!</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><a href="http://turningtechnologies.com" rel="nofollow external" class="bo">Turning Technologies</a> is running a contest for students who <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=66159040" rel="nofollow external" class="bo">activate their Turning Accounts</a> between <strong>August 1, 2016</strong> and <strong>September 2, 2016</strong>. Students who activate their accounts during this time will be entered into a drawing for a <strong>$750 Southwest Airlines gift card</strong>. Please see attached flyer for more information. Good luck! <br><br>Have questions about clickers? Please refer to our <a href="https://wiki.umbc.edu/display/faq/Clickers" rel="nofollow external" class="bo">Clicker FAQ Page. </a><br></div>
]]>
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<Summary>Turning Technologies is running a contest for students who activate their Turning Accounts between August 1, 2016 and September 2, 2016. Students who activate their accounts during this time will...</Summary>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Wed, 10 Aug 2016 13:15:52 -0400</PostedAt>
<EditAt>Wed, 10 Aug 2016 13:25:26 -0400</EditAt>
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<NewsItem contentIssues="false" id="61424" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/61424">
<Title>Quarterly System Patching over the next two weeks</Title>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday August 12th, Tuesday August 16th, and Saturday August 20th.  While many of the systems will be patched without any service disruption, there are several systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long. </span></p><br><p><span>Friday August 12th (work will begin at 5:00pm and conclude by 11:00pm, most systems will only be down a small portion of this time):</span></p><ul><li><p><span>The new web hosting environment will be down (pages will be available but any database calls will not work)</span></p></li><li><p><span>Student mySQL databases will be offline</span></p></li></ul><ul><li><p><span>Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)</span></p></li><ul><li><p><span>All mail will be queued up and delivered after the server is patched</span></p></li><li><p><span>Expected to be unreachable from 5pm to 8pm</span></p></li></ul><li><p><span>All HFS (user) servers will be offline</span></p></li><li><p><span>Userpages will be unavailable</span></p></li><li><p><span>License5 will be down (autodesk, cadence, idl, schrodinger, xilinx, mathematica)</span></p></li><li><p><span>Perseus will be unavailable</span></p></li></ul><p><span>Tuesday, August 16th</span></p><ul><li><p><span>RT will be down from 5pm to 7pm</span></p></li></ul><p><span>Saturday August 20th (work will begin at 9:00am and conclude by 11:00am with the systems only being down a portion of that time)</span></p><ul><li><p><span>myUMBC lite page will be up resulting in reduced myUMBC functionality</span></p></li><li><p><span>Wiki will be unavailable</span></p></li><li><span>The sites (wordpress) web hosting environment will be unreachable</span></li></ul></span></div>
]]>
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<Summary>As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday August 12th, Tuesday August 16th, and Saturday August 20th....</Summary>
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<PostedAt>Tue, 09 Aug 2016 15:24:25 -0400</PostedAt>
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<NewsItem contentIssues="true" id="61395" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/61395">
<Title>Blackboard Downtime Scheduled Sun. Morning, Aug 21st, 1-5 AM</Title>
<Tagline>Essential system updates &amp; routine maintenance expected</Tagline>
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<![CDATA[
    <div class="html-content"><div>Blackboard engineers will perform essential system updates and routine maintenance on Sunday morning, August 21, 2016, from 1 AM - 5 AM. <strong>Blackboard will be offline during this period.</strong><span> </span></div><div><br></div><div>In preparation for this downtime:</div><div><ul><li><span><strong>Instructors</strong>: Please refrain from assigning any work that is due on Blackboard during this maintenance window. When the system is offline, students cannot submit their work.</span></li><li><span><strong>Students</strong>: Please be sure to save or submit any work before this time. Any unsaved or unsubmitted work will immediately be lost when the system shuts down.</span></li></ul></div><div>After Blackboard is back online, please clear your Internet browser cache and cookies before logging in using <a href="https://wiki.umbc.edu/x/gIAc" rel="nofollow external" class="bo">these step-by-step instructions</a>. </div><div><br></div><div>The UMBC Blackboard team identified a time period that should have the least impact on our users. <span>If our Blackboard site is down longer than expected due to unforeseen circumstances, updates will be posted to this news article.</span></div><div><span><br></span></div><div><span>Our next major downtime is planned for late December 2016 as part of the end-of-the-year upgrade. </span><span>We appreciate your patience as we continue to improve our systems to bring you a better Blackboard experience.</span></div><div><br></div></div>
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<Summary>Blackboard engineers will perform essential system updates and routine maintenance on Sunday morning, August 21, 2016, from 1 AM - 5 AM. Blackboard will be offline during this period.      In...</Summary>
<Website>http://my.umbc.edu/groups/bbannouncements/posts/61395</Website>
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<Tag>maintenance</Tag>
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<Sponsor>Blackboard Announcements</Sponsor>
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<PostedAt>Mon, 08 Aug 2016 14:50:33 -0400</PostedAt>
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<NewsItem contentIssues="false" id="61366" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/61366">
<Title>Email Survey / Mystery Shopper Scams</Title>
<Tagline>Once you wire the money to the thief, it's gone.</Tagline>
<Body>
<![CDATA[
    <div class="html-content">We have received multiple complaints about people receiving fraudulent job offer emails from con-artists.  In some of the job offers, the con-artist offers to pay $200 for completing testing and survey assignments.  Some of the fraudulent messages offer the job of "Detective/Undercover Mystery Shopper".  <u><strong><br><br>These job offers are a scam.</strong></u><br><br>The way that the scam works is as follows:<br><ul><li>The con-artist will contact you via email and ask you if you are interested in participating in a survey or job assignment.  </li><li>If you reply that you are interested, the con-artist will mail you a check for an amount of money, ask you to deposit the money in your bank account, and immediately wire all but $200 of the money back to them.  </li><li>Once you wire the money out to the con-artist, the con-artist will have your money and you will no longer hear from them. </li><li>A few days later, your bank will tell you that the check has bounced and take the money back. You are then left with the loss of the money that you wired out and no way to reach the con-artist.<br></li></ul><p><u><strong>If you have received one of these messages, do not wire the money to the con-artist.  As soon as you wire the money to the con-artist, the money is gone.  Just stop responding to the con-artist.</strong></u></p><p><u><strong><br>If you are a victim and have sent money to the con-artists, please file a criminal complaint with the FBI Internet Crime Complaint Center.  They can be reached at the following web address:  <a href="https://www.ic3.gov/complaint/default.aspx">https://www.ic3.gov/complaint/default.aspx</a><br></strong></u></p><p><br><u></u></p><p>Mark Cather / UMBC Chief Information Security Officer</p><p><br></p></div>
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<Summary>We have received multiple complaints about people receiving fraudulent job offer emails from con-artists.  In some of the job offers, the con-artist offers to pay $200 for completing testing and...</Summary>
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<PostedAt>Fri, 05 Aug 2016 23:20:23 -0400</PostedAt>
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<NewsItem contentIssues="true" id="61270" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/61270">
<Title>DoIT and VART Partner on Lynda.com License</Title>
<Tagline>Online tutorials to help free up faculty prep and class time</Tagline>
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<![CDATA[
    <div class="html-content"><div>To help free up faculty time currently given to in-class software training or even home grown and self-curated online video demos, DoIT and Visual Arts (VART) have partnered to share a one-year, limited license to <a href="https://www.lynda.com" rel="nofollow external" class="bo">Lynda.com</a>, a leading provider of approximately 130,000 tutorials on the latest commercial software and effective business processes. The license is available now, and will allow all VART students, faculty and staff to <a href="https://wiki.umbc.edu/x/DgAEB" rel="nofollow external" class="bo">use their UMBC login to access</a> Lynda.com during the academic year.</div><div><br></div><div><strong>Note</strong>: Anyone can try Lynda.com free for 7 days and it is free to patrons of <a href="http://www.aacpl.net/lynda" rel="nofollow external" class="bo">Anne Arundel</a> and <a href="http://hclibrary.org/research/online-classes/lynda-com/" rel="nofollow external" class="bo">Howard County</a> Libraries. If you are taking a visual arts class, you will also have access to Lynda.com. </div><div><strong><br></strong></div><div>Typically when it comes to teaching how to use software, faculty often create their own tutorials by using screen shots and assembling their own custom guides or they curate a variety of existing online videos and demos from YouTube and other sources. However, this creates a time-consuming production process that can compete with faculty course design or goals for student learning. With Lynda.com, the content itself is constantly updated to be current which helps provide the latest and greatest tutorials. </div><div><br></div><h4><em>“Students will be the most avid users of Lynda.com because it will function much like a comprehensive textbook…”</em></h4><div><em><br></em></div><div></div><div><img src="http://my.umbc.edu/groups/doit/posts/61270/attachments/21078" style="max-width: 100%; height: auto;"></div><div><em>Dr. Preminda Jacob, <span>Chair and Associate Professor of Art History and Museum Studies in the Department of Visual Arts,</span> was one of the main people involved with bringing Lynda.com to VART. </em></div><div><em><br></em></div><div><div>Dr. Preminda Jacob, Associate Professor and Chair for the Visual Arts Department, believes that both students and faculty will benefit immensely from the site. Jacob said, “...students will be the most avid users of Lynda.com because it will function much like a comprehensive textbook throughout their four years in training at UMBC.” </div><div><br></div><div>Faculty will be able to conduct part of the preparation for software programs in the classroom, but get students to learn the remaining sections in their own time. “This allows faculty to devote a larger percentage of class time to discussing the conceptual fundamentals of the course work instead of teaching students the mechanics of the software.” said Jacob.</div><div><br></div><h4><em>“...a student can go there with a specific problem, use the search function, and usually get very good insights.”</em></h4></div><div><em><br></em></div><div><div>Faculty are already excited with the prospects of online tutorials being widely available to everyone. Cathy Cooke, professor of Cinematic Arts, said “I also use Lynda.com to teach myself the ever-evolving technology changes that are happening rapidly, by the minute!”</div><div><br></div><div>Dan Bailey, professor of Animation, said “Lynda.com is good for tutorials, but it is also great for just "help"...a student can go there with a specific problem, use the search function, and usually get very good insights.” </div><div><br></div><div>Gary Rozanc, professor of Graphic Design, worked with Jacob on the initiative to bring the site to VART. Rozanc emphasizes how great the site will be for faculty to incorporate it into their research. “Print designers looking to learn more about interactive design can take courses on HTML/CSS or web developers can augment their toolbox with tutorials on programming for iOS and Android.” said Rozanc. </div><div><br></div><div><img src="http://my.umbc.edu/groups/doit/posts/61270/attachments/21108" style="max-width: 100%; height: auto;"></div><div><em>Welcome video to the course on Photoshop on lynda.com </em></div><div><br></div><div>Jacob estimates that her department will be able to leverage Lynda.com to teach students approximately 60 different art and media related software programs. These include but are not limited to tutorials on Adobe After Effects, Final Cut Pro, and Photoshop. Apart from its ease of use, what distinguishes Lynda.com different from other sites is the consistent quality of its instructions and training design.</div></div><div><br></div><div><div>Although the Lynda.com license is only available to VART for next year, DoIT hopes to use the experience to gauge demand for a possible site license in the future. </div><div><br></div><div>“Unfortunately, we could not offer this to the whole campus this year, but we’re excited by VART’s willingness to partner on the Lynda.com license and use it to essentially ‘flip’ their classes,” says John Fritz, Assistant VP of Instructional Technology. “During the year, we will definitely be working with VART to identify and share their lessons learned using Lynda.com to support student learning.” </div><div><br></div><h4><em>“Self motivated students can make themselves so much more valuable to employers…”</em></h4><div><br></div><div>Rozanc recalled how one self motivated student used Lynda.com to position himself to be a valuable resource for a future employer. “I had a student completely teach himself front and back end web development from Lynda.com courses while earning a degree in Graphic Design and now is a senior designer/developer for Weebly," said Rozanc. "Self motivated students can make themselves so much more valuable to employers with Lynda.com as a resource.” </div></div><div><br></div><div><img src="http://my.umbc.edu/groups/doit/posts/61270/attachments/21079" style="max-width: 100%; height: auto;"></div><div><em>Screenshot of Lynda.com. Here you can see some of the top courses on the site, including Adobe Photoshop and Illustrator. </em></div><div><em><br></em></div><div><em><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=67371022" rel="nofollow external" class="bo">Check out how to log into Lynda.com with your UMBC account here</a></em></div></div>
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<Summary>To help free up faculty time currently given to in-class software training or even home grown and self-curated online video demos, DoIT and Visual Arts (VART) have partnered to share a one-year,...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Thu, 04 Aug 2016 11:50:18 -0400</PostedAt>
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<NewsItem contentIssues="true" id="61305" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/61305">
<Title>New Communication Tower Being Built</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT is pleased to announce that in early August the new communications tower began construction. This comes after many years of work to replace the tower that is now behind courthouse. The original tower was built in 1981 to support instructional television broadcast amongst the University of Maryland System. <div>Since the mid-90's, the tower has primarily served as cellular tower providing cellular service to the campus and surrounding community. </div><div><br></div><div>In 2005, the FCC updated the safety regulations on the amount of weight that towers could hold. UMBC was at limits for that tower and the cellular carriers were unable to add additional equipment to that tower to support the increasing demands of smart phones for cellular services.  As a result, cellular service to the campus has been over subscribed, especially during peak hours when students have returned. </div><div><br></div><div>In 2012, DoIT worked closely with Administrative Affairs and facilities to get a construction loan to build a new tower and we have the spent the last two years working the FCC and the carriers on finalizing the details of new site. The original tower, required a large number of guide wires to stabilize the tower, thereby taking up a very large amount of land behind the courthouse. The new tower, while wider at the base, is a self-support tower that does not require guide wires. This new tower will be the same height as the existing tower but will be able to support significantly more weight. </div><div><br></div><div>We expect that the construction of the tower will be done by the end of August. Once the tower has been inspected and the ground work for the carriers has been completed, we will begin working with the cellular carriers to transition their equipment to the new tower. The original tower will be taken down in first half of 2017 once the carriers have transitioned all their equipment to the new tower.</div><div><br></div><div>For campus users, we expect that by late fall we will see dramatic improvements in cellular services, which are increasingly important as a campus safety resource for emergency notification.</div><div><br></div><div>Below is a picture of the tower going up as of August 2nd.</div><div><br></div><div><img src="http://my.umbc.edu/groups/doit/posts/61305/attachments/21093" style="max-width: 100%; height: auto;"></div><div><br></div><div><br></div></div>
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<Summary>DoIT is pleased to announce that in early August the new communications tower began construction. This comes after many years of work to replace the tower that is now behind courthouse. The...</Summary>
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<NewsItem contentIssues="true" id="61293" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/61293">
<Title>DoIT's Technology Support Center Now Hiring for the Fall</Title>
<Tagline>Are you looking for an on campus job? Come work for us!</Tagline>
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<![CDATA[
    <div class="html-content"><span><p>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. <u>The position will be open for applications until August 8th</u>. (Search for TSC Student Consultant.)</p><p>We're looking, specifically, for students who are able to work between the hours below:</p><ul><li>Mondays 8AM-10AM; 12PM-3PM</li><li>Tuesdays 8AM-4PM; 6PM-8PM</li><li>Wednesdays 12PM-6PM</li><li>Thursdays 8AM-3PM</li></ul><h3>TSC Student Consultant Job Description</h3><p>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</p><h4>Responsibilities include, but are not limited to the following:</h4><ul><li>Provide technical assistance to users by phone, online and in person;</li><li>Answer TSC phones in a professional and courteous manner;</li><li>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</li><li>Create, update, suggest and recommend relevant FAQ articles to users (<a href="http://www.umbc.edu/faq">www.umbc.edu/faq</a>);</li><li>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</li><li>Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;</li><li>Respond to all work related communications in a timely manner;</li><li>Escalate urgent problems to the Full-Time staff, as appropriate.</li></ul><h4>Required Skills and Experience</h4><ul><li>Demonstrated ability to effectively communicate by phone or in person.</li><li>Demonstrated writing ability.</li><li>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</li><li>Demonstrated analytical and troubleshooting skills.</li><li>Ability &amp; willingness to learn coupled with clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</li></ul></span></div>
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<Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. The...</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Tue, 02 Aug 2016 11:33:09 -0400</PostedAt>
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