LDAP-Master and Webadmin downtime on 3/16
On Thursday, March 16th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance. During this time account creations and password changes will be unavailable. Account authentication and logins will not be affected during this downtime.
The maintenance window will allow staff to apply needed security and application updates. The outage window is expected to last two hours with services being restored by 4pm on Thursday, March 16th.
During the outage window account creations will be queued and then processed upon restoration of services. If you have any questions or concerns, please contact our Technology Support Center at x53838.
In 2016, DoIT hosted a brand new type of event known as TechFest, designed to bring UMBC students, faculty, and staff together to share different ways technology can both support and improve the efficiency of day to day activities.
The event planning and implementation was spearheaded by Collin Sullivan, a DoIT student employee. It was a major success, and now, on April 10, at the University Center, TechFest 2017 will feature more presenters, more vendors, and a brand new web app that attendees will be able to download, and giveaways.
“...we can get bogged down in the little work too often, and these types of applications can help us get to the deep work more quickly.”
TechFest 2017 will feature more than 10 faculty, student, and staff presenters. Ashley Waters, Associate Director for UMBC - Shady Grove Campus, will present her favorite Google extensions that enable her to be more productive. “I have found that we can get bogged down in the little work too often and these types of applications can help us get to the deep work more quickly,” said Waters.
Waters wants to share her use of extensions like Google Keep, RescueTime, Boomerang, and more with the goal to share the news with others so they can find what works best for them. “If anyone can put one of these extensions to work and it helps them feel more in control of their demanding duties, my obsession with productivity hacks has been worth it!” said Waters.
Tara Carpenter, Senior Lecturer for Chemistry and Biochemistry, will present her use of canned responses and Google Forms, which streamlines her inbox. Carpenter teaches a very large intro course and spends a lot of time answering emails from students.
“I want to make others aware of how this tool can be used effectively to manage response to student emails,”
Carpenter saw that her emails could be broadly categorized and that she was typing the same responses over and over. By using canned responses, it has led to less time being spent on email for her.
“I want to make others aware of how this tool can be used effectively to manage response to student emails,” said Carpenter. “I'm also going to present the use of Google Forms as a way to collect information from students without adding more email to your inbox.”
Sarah Lilly, senior in Information Systems and SGA Senate Speaker, is excited to attend TechFest and will be hosting a session on Google Calendar. Lilly wants participants get a firm grasp on the tool, and be able to check in with them a few weeks after TechFest and schedule a meeting with them through Google Calendar.
“... I want more people to lean into and work smarter, not harder.”
As a full time student, full time worker, and involvement in student government, Lilly relies on Google Calendar to keep herself organized. “It's the only way I am able to keep my head straight and I want more people to lean into the tool and work smarter, not harder!” said Lilly.
Coming to TechFest 2017 are new vendors. You can expect to see representatives from Microsoft, IEEE, Lenovo, and even some student organizations like the Game Developers’ Club. In addition, a new mobile app that will allow participants to create their own schedule, learn who else is attending, and connect with presenters of sessions. More information about the mobile app will be released closer to TechFest.
Giveaways are returning to this year’s TechFest. To enter to win a giveaway, participants must complete feedback forms at the end of their sessions to get a raffle ticket. Participants can then use their raffle tickets to enter to win whichever prize they want.
]]>
In 2016, DoIT hosted a brand new type of event known as TechFest, designed to bring UMBC students, faculty, and staff together to share different ways technology can both support and improve the...
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Wed, 08 Mar 2017 11:38:25 -0500
Thu, 13 Aug 2020 03:44:01 -0400
UMBC takes Blackboard to the cloud
Summer migration for improved services & next gen tools
During the Summer 2017 term, UMBC will migrate its learning management system currently hosted by Blackboard to Blackboard’s new cloud infrastructure known as Software as a Service (SaaS).
DoIT expects increased quality of service with this transition to the cloud. Our current delivery model through managed hosting ensures 99.9% uptime, but we still had to schedule Blackboard downtime for upgrades and essential fixes. With the new SaaS model, Blackboard can update our system with little to no downtime. Further, the new platform allows UMBC and Blackboard to scale the system in response to load, increasing services when demand is high.
The migration also prepares UMBC’s Blackboard infrastructure for the new Ultra Experience (UX), a completely redesigned Bb Learn system. Optimized for desktop and mobile devices, the Ultra Experience features a personalized activity feed and streamlined workflows to reduce clicks and increase efficiency.
All UMBC users can get a visual feel for the Ultra Experience whenever they access the
new browser-based version of Bb Collaborate through their courses and students can experience the Ultra aesthetic now by using the
Bb Student mobile app. Although the Ultra Experience is available as soon as we migrate to the SaaS infrastructure, UMBC will continue to evaluate the new Learn as more tools and features are released.
In preparation for this transition, the UMBC campus community should be aware of two key factors:
- Summer courses will be hosted on a separate server during the transition, similar to UMBC’s previous delivery model for hosting winter courses during system upgrade periods.
- The main Blackboard site will be offline for up to 7 days during the summer transition, which will allow DoIT and Blackboard to migrate the entire system to the new infrastructure.
Key dates and other frequently asked questions will be posted to our SaaS migration FAQ in early April.
As always, if you have any questions, please consider the following options:
Existing, in-use databases and their configurations will be migrated to this new database server. DNS changes will be made so that the existing DNS names will respond on this new server, so no work is expected of the users of these databases at this time.
If you use either of these two database servers and have questions or concerns, please contact the TSC at x5383 and reference this notice. Thank you for your understanding.
]]>
On 3/12/2017, starting at 7am and expected to be completed before 9am, DoIT will be migrating the data and service from web-db1.core.umbc.edu and deptdb.core.umbc.edu to...
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UMBC Blackboard Course Design Featured in Educause Review
Learning Analytics Research for LMS Course Design
Building on prior learning analytics research at UMBC, DoIT's John Fritz has co-authored "Learning Analytics Research for LMS Course Design: Two Studies" in the current issue of Educause Review Online.
The two studies focus on complementary findings from a sample of 1,530 courses in Fritz' 2016 dissertation, and a sample of 70k Blackboard courses hosted by Blackboard itself. A key takeaway is the importance of the Blackboard grade center, which DoIT has recently been studying as well.
For more information about learning analytics at UMBC, see http://doit.umbc.edu/analytics.
]]>
Building on prior learning analytics research at UMBC, DoIT's John Fritz has co-authored "Learning Analytics Research for LMS Course Design: Two Studies" in the current issue of Educause Review...
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Sign On The eContract Line: A New Way for Contract Renewals
Payroll & DoIT collaborate to digitize a paper process
In late January 2016, Lisa Drouillard, Director of Payroll, and Lance Rand, Manager and Software Developer for DoIT’s Business Service Group, began meeting to streamline and digitize the contract renewal process. The renewal process is an important aspect for graduate assistants, part-time faculty, and contingent employees which previously involved multiple steps and forms to be completed by hand. Drouillard and Rand worked in unison to create and roll out eContract, a digital version of the renewal process, without a hitch.
Before eContract, service center employees would have to print, complete, and verify various forms by hand, then deliver them to the payroll office manually. After that, the payroll office would print the documentation, review it for incorrect information, and finally pass this along to be logged in the database.
The new system allows for many of these steps to be eliminated, freeing up much needed time and energy for both employees of payroll and campus service centers. Now, the entire process can be conducted digitally by receiving digital authorization from an approver or approvers, and then entering the information directly into the system.
Note: Screenshot shows a fictional employee and the interface for eContract.
Once employee information is entered into eContract, the system then checks the information for errors, eliminating any review work which was conducted prior by payroll. The new system has also improved turnaround time to about one day giving employees a longer window of time to complete their forms.
“By choosing the short, deep-dive, we constrained ourselves”
Drouillard and Rand not only helped streamline the contract renewal process, but also their meetings as well. Instead of having shorter meetings every week, their meetings consisted of three to four hour sessions.
As a result, Drouillard and Rand were able to quickly define the scope and requirements of the project, allowing them to have large blocks of time to sit and discuss their plans in depth.
“We were developing a new solution and as such, it could have 'wandered'. By choosing the short, deep-dive, we constrained ourselves.” said Rand.
“He’s technical; I’m functional, and we brought these two worlds together”
The result of the project spoke for itself, as it quickly reached completion in May of that same year. Drouillard provided her functional skill-set in order to outline all of the business processes and requirements for the system, and Rand then used his technical expertise to translate the requirements into specifications that an outside developer could use to begin crafting the system. “[I was the bridge] between Lisa’s functional expertise and the developers technical skill and experience,” Rand said.
“He’s technical; I’m functional; and we brought these two worlds together,” said Drouillard. This key partnership between the two helped keep the project together.
“...these transactions are usually being processed in high volume cycles, so this has eliminated some of that”
The new eContract system has key benefits to campus transactions from both the perspectives of the payroll office and the service centers. “The biggest savings that we have seen in the back office is that these transactions are usually being processed in high volume cycles, so this has eliminated some of that,” said Drouillard.
Before implementing the new system, the payroll office received an overload of volume right after the end of winter break, however the new system now alleviates that by providing a larger window which service center employees can use to submit these forms. Another benefit of digitizing the process is that the status of contracts in the queue is now visible for anyone in the process to view.
“...I think it made a big impact with them and we wanted to let them know that their voices were heard”
Feedback has been extremely positive and there have been very few issues thus far. With eContract being rolled out, Drouillard and Rand have improved efficiencies for numerous staff members, both in Payroll and in Shared Service Centers. “They asked for this and we did it. I think it made a big impact with them and we wanted to let them know that their voices were heard,” said Drouillard.
The following are pictured: Dunia Thornton, Michelle Bobovych, Shirley Chao, Jane Henderson, Samantha Sutton, Pam Raley, Lisa Drouillard, Lance Rand, Dee Young, Kathy Suess, Jacinta Kelly and David Allison.
]]>
In late January 2016, Lisa Drouillard, Director of Payroll, and Lance Rand, Manager and Software Developer for DoIT’s Business Service Group, began meeting to streamline and digitize the contract...
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Mon, 27 Feb 2017 10:53:01 -0500
Wed, 19 Sep 2018 14:16:46 -0400
Information about myUMBC outage on Monday February 20th
This morning around 9:10am we experienced a failure of several disk arrays on our central storage system. The arrays that failed affected several critical systems, including myUMBC and parts of the webmail environment. Service was restored to myUMBC around 10:30. There were some lingering issues affecting certain webmail users that were not resolved until 11:45.
We are working to investigate exactly why this failure resulted in the type of outage it did and how we can prevent this type of outage in the future.
If you have any questions or concerns, please feel free to email me for additional information.
Damian Doyle
Senior Director of Enterprise Infrastructure
DoIT - UMBC
]]>
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Mon, 20 Feb 2017 11:53:33 -0500
Welcome Sophia Haire, New Turning Technologies Intern!
New Turning Technologies Intern Hired
Sophia Haire has joined the Instructional Technology team as the new Turning Technologies Clicker Intern for the Spring 2017 semester. Sophia is a senior Center for Women in Technology (CWIT) scholar majoring in computer science and mathematics, and minoring in sociology. Sophia will be supporting UMBC faculty and students with the use of clickers. Her main tasks will be to respond to RT tickets, develop a self-paced clicker training course on Blackboard, and conduct clicker workshops.
Sophia has served in several capacities during her time here at UMBC, including being a grader for MATH 215 and a learning assistant for PHYS 122. Post-graduation, she will be starting an internship with AmeriCorps in Minneapolis teaching basic digital literacy skills to vulnerable populations seeking employment. Following her internship, Sophia plans to pursue a graduate degree in applied sociology to help nonprofit organizations tailor their services to their populations more effectively.
If you would like to contact Sophia for assistance with clickers, please submit an RT ticket.
Welcome to the team Sophia!
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Sophia Haire has joined the Instructional Technology team as the new Turning Technologies Clicker Intern for the Spring 2017 semester. Sophia is a senior Center for Women in Technology (CWIT)...
http://my.umbc.edu/groups/instructional-technology/posts/65725
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Wed, 15 Feb 2017 08:50:44 -0500
Wed, 15 Feb 2017 08:51:43 -0500
“Technology Support Center, This is Saiful Islam Speaking”
Meet one of the many students working at the TSC
Located on the first floor of the Albin O. Kuhn Library & Gallery, The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests. The TSC is made possible thanks to its many student workers, like Saiful Islam, a senior Mechanical Engineering major.
Two years ago, Islam was sent a link to apply to the TSC through UMBCworks. Throughout high school, he had many experiences with technology with the classes he took. He is also tier 1 tech support for his family. “I’m just good with computers,” Islam said. “Any time family had computer issues they came to me.”
“We are always just asking each other and we help each other out.”
Islam also happens to be a Senior Consultant at the TSC. Most of the days at the TSC consist of just answering calls and logging tickets, but additionally he is in charge of training new employees.
While at work, it’s not simply just a solo effort. It’s a team effort between students, “We are always just asking each other and we help each other out” said Islam.
“...the longer you stay on the less these things bother you.”
When he first started out at the TSC, he was nervous. The TSC handles phone calls from inside and outside the UMBC community. Over time, it got better and now it’s second nature to Islam.
“I never had a job where I had to talk to someone on the phone. It’s kinda hard initially, the longer you stay on the less these things bother you.” said Islam.
There are a variety of calls that come into the TSC, which the students are all equipped to handle. New students needing help setting up their accounts, people needing help getting online, or anyone experiencing network issues, the TSC can handle. “There are some calls that are beyond what we do, but most of the calls [we get] is stuff we can do.” said Islam. Things like hardware related issues are just some of the things the TSC can’t do.
When not at work, Islam likes playing video games, playing soccer or just spending a ton of time binging Netflix. In the past two years, one of his favorite things about working at the TSC is the fellow students he has met. “I’ve met a lot of people through the TSC who are co-workers at first but have become good friends [later on].”
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Located on the first floor of the Albin O. Kuhn Library & Gallery, The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests....
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Mon, 13 Feb 2017 10:07:50 -0500
Mon, 13 Feb 2017 10:38:47 -0500
Job Offer Scam
Personal Assistant Job Offer is a Fraudulent Check Scam
We have received complaints about people receiving fraudulent job offer emails from con-artists. In some of the job offers, the con-artist offers to pay $200 weekly for running errands, scheduling events, booking flights, and making purchases. In others, the con-artist asks the victim to wire transfer money to an account. As is usually the case, if something seems too good to be true, it probably is.
These job offers are a scam.
The way that the scam works is as follows:
- The con-artist will contact you via email and ask you if you are interested in participating in a survey or job assignment.
- If you reply that you are interested, the con-artist will mail you a check for an amount of money and ask you to deposit the money in your bank account.
- The con-artist will then either ask you to quickly buy items and have them shipped to an address or ask you to wire transfer money. They will say that you get to keep $200 of the money from the check as your salary.
- Once you ship the items that you purchase or wire the money, the con-artist will have the things you purchased or your money, and you will no longer hear from them.
- A few days later, your bank will tell you that the con-artist's check has bounced and take the money back. You are then left with the loss of the money that you wired out and no way to reach the con-artist.
If you have received one of these messages, do not purchase any items or wire any money to the con-artist. As soon as you ship the items or wire the money to the con-artist, your money is gone. Just stop responding to the con-artist.
If you are a victim and have sent money to the con-artists, please file a criminal complaint with the FBI Internet Crime Complaint Center. They can be reached at the following web address: https://www.ic3.gov/complaint/default.aspx
Mark Cather / UMBC Chief Information Security Officer
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We have received complaints about people receiving fraudulent job offer emails from con-artists. In some of the job offers, the con-artist offers to pay $200 weekly for running errands,...
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Division of Information Technology (DoIT)
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Mon, 13 Feb 2017 08:57:00 -0500
