Meet Khalid Muqueeth & Learn About His 2 Years Working in ITStudent worker reflects on the TSC before he graduates
Khalid Muqueeth, a senior in information systems, is a student worker at the Technology Support Center (TSC), which is the first stop in assisting the UMBC community with technology questions and requests. As he prepares for graduation, Muqueeth reflects on his past two years as a Senior Consultant at the TSC.
Growing up, Muqueeth had an affinity for technology. He always went after the tech classes in high school rather than the art ones. Muqueeth was also good with talking to people in general, so naturally the TSC was a good fit for him.
When he first started at the TSC, Muqueeth was thrown off as to what he would be doing. “I didn’t know what to expect,” Muqueeth said. “I thought I would be doing more hardware stuff.” Things like hardware support are one of the few things the TSC can’t do. Although he was good at answering phones, he made a small script of what to ask people to better assist them with their problems until he had it memorized by heart.
“One thing I always try to follow is, life is too short [you should] help someone else.”
He also recalls his first day as a jumpstart into working in IT support. On his very first shift, there were multiple calls coming in at once and a constant rush of people coming up to the front desk seeking tech support.
It wasn’t a solo effort though, as Muqueeth would go on to learn. Even during the constant rush, there was always someone with him at the desk to help out when needed. “It’s a group effort more than a solo effort,” Muqueeth said. “Everybody who works there, we all have each others backs.”
When not at the TSC, Muqueeth spends part of his time volunteering. Ever since high school, he has actively volunteered with Habitat for Humanity and has gone on to join Helping Hand. “One thing I always try to follow is, life is too short [you should] help someone else.” said Muqueeth.
He also finds time to volunteer at soup kitchens, while also playing an active role as an advisor to the Muslim Student Association (MSA) here at UMBC.
“....It’s like a little world in an office”
For the next wave of TSC student workers, Muqueeth has some key advice to pass down. First, practice makes perfect when you’re answering phone calls and it’s beneficial to recognize the tone of the person you’re talking to. The most important piece of advice? Don’t be afraid to fail, since you will learn a lot with assisting with different types of people.
“It’s a spontaneous job, no matter what you’ll be asking for help.” Muqueeth said.
Looking at his past two years, Muqueeth never imagined staying on this long, but has felt good for the times he was able to help people and is thankful for it. He attributes it to two main things; his fellow students he has worked with and how fulfilling the work is when he helps someone. “Everyone is different and fun,” said Muqueeth. “It’s like a little world in an office.”
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Khalid Muqueeth, a senior in information systems, is a student worker at the Technology Support Center (TSC), which is the first stop in assisting the UMBC community with technology questions and...http://my.umbc.edu/groups/doithttps://beta.my.umbc.edu/api/v0/pixel/news/67151/guest@my.umbc.edu/2fd761ad6fa3810496acd75776dc971c/api/pixeldoitstudentsupporttechnologytscDivision of Information Technology (DoIT)https://beta.my.umbc.edu/groups/doithttps://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227Division of Information Technology (DoIT)https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/067/151/a63c2d99e705387d80753301d9211a69/xxlarge.jpg?1491942777https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/067/151/a63c2d99e705387d80753301d9211a69/xlarge.jpg?1491942777https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/067/151/a63c2d99e705387d80753301d9211a69/large.jpg?1491942777https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/067/151/a63c2d99e705387d80753301d9211a69/medium.jpg?1491942777https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/067/151/a63c2d99e705387d80753301d9211a69/small.jpg?1491942777https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/067/151/a63c2d99e705387d80753301d9211a69/xsmall.jpg?1491942777https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/067/151/a63c2d99e705387d80753301d9211a69/xxsmall.jpg?1491942777281trueWed, 12 Apr 2017 12:03:23 -0400Improving Lives with Urban ForestryNMS, MCS & the USFS partner to document research and impact
An ongoing collaboration between the USDA Forest Service (USFS), UMBC’s Department of Media & Communication Studies and New Media Studio is giving students an opportunity to explore and document the wide range of research activities and community-based programs conducted by USFS Northern Research Station. The joint venture agreement funds two years of production activities by UMBC, including documentaries, short features and podcasts. The project is coordinated by Bill Shewbridge, Professor of the Practice in MCS and Sarah Hines, Science Delivery Specialist with the Northern Research Station.
The first production, completed last year, tells the story of the “Baltimore Wood Project.” The Baltimore Wood program, a partnership between the USFS and Humanim that results in the salvage and re-use of urban wood from deconstructed row homes in Baltimore, focusing on the ways that this project/partnership diverts waste, creates jobs and economic value, and improves lives. This is set into the larger context of how the USFS works in urban areas to improve lives. MCS students working with the New Media Studio shot the documentary at locations around Baltimore City. USFS Chief Thomas Tidwell is featured in the documentary. The video was premiered at the GreenLab@LightCity conference on April 4 in Baltimore.
Rethinking Urban Wood: Caring for the land,
serving people and improving lives in Baltimore
The Forest Service used the video to entice national furniture maker Room & Board to source wood from Baltimore. Room & Board has developed and is now featuring a line of “Urban Wood Project: Baltimore” furniture pieces. Revenue, jobs, and proceeds are returning to Baltimore to support continued greening efforts. The Forest Service vision is that urban wood economies can enable land reclamation and ecosystem restoration, promote economic development, and improve lives in urban areas across the United States and the world. Sarah Hines of the USDA Forest Service credits the partnership with the MCS and the resulting video as a key component of success in their national-level partnership with Room & Board.
Production is currently underway by students in the MCS Production Fellows class on additional USFS programs, extending the project to include activities at the USFS Philadelphia and New York Research Stations. Future production will highlight USFS work in New York and Chicago.
Dustin Roddy, NMS and MCS major Daniel Thompson
MCS major Danae Bell interviews Dr. Marvin Cheatham in Baltimore's Easterwood neighborhood.
MCS major Kevin Harris with Sarah Hines, USFS on location at the Philadelphia Horticultural Society.
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An ongoing collaboration between the USDA Forest Service (USFS), UMBC’s Department of Media & Communication Studies and New Media Studio is giving students an opportunity to explore and...https://beta.my.umbc.edu/api/v0/pixel/news/66930/guest@my.umbc.edu/9604ea7fd7da2837facdde909891b0cf/api/pixelNew Media Studiohttps://beta.my.umbc.edu/groups/studiohttps://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/132/f8151fdd6026f82036ab63052b97505b/xsmall.png?1288289272https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/132/f8151fdd6026f82036ab63052b97505b/original.jpg?1288289272https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/132/f8151fdd6026f82036ab63052b97505b/xxlarge.png?1288289272https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/132/f8151fdd6026f82036ab63052b97505b/xlarge.png?1288289272https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/132/f8151fdd6026f82036ab63052b97505b/large.png?1288289272https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/132/f8151fdd6026f82036ab63052b97505b/medium.png?1288289272https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/132/f8151fdd6026f82036ab63052b97505b/small.png?1288289272https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/132/f8151fdd6026f82036ab63052b97505b/xsmall.png?1288289272https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/132/f8151fdd6026f82036ab63052b97505b/xxsmall.png?1288289272New Media Studiohttps://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/930/f07dcda13fe28677457fa8cd2beba0fa/xxlarge.jpg?1491349472https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/930/f07dcda13fe28677457fa8cd2beba0fa/xlarge.jpg?1491349472https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/930/f07dcda13fe28677457fa8cd2beba0fa/large.jpg?1491349472https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/930/f07dcda13fe28677457fa8cd2beba0fa/medium.jpg?1491349472https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/930/f07dcda13fe28677457fa8cd2beba0fa/small.jpg?1491349472https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/930/f07dcda13fe28677457fa8cd2beba0fa/xsmall.jpg?1491349472https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/930/f07dcda13fe28677457fa8cd2beba0fa/xxsmall.jpg?149134947210trueTue, 04 Apr 2017 19:45:16 -0400Fri, 23 Feb 2018 10:46:48 -0500Clicker Orders Due to Bookstore by April 24!Get your orders into the bookstore for fall 2017
Faculty who plan to use clickers for instruction during the Fall 2017 semester will need to have device order(s) submitted to the Bookstore no later than Monday, April 24.
This deadline allows the Bookstore to shop national wholesalers early
for used books and items, prepare for buyback, avoid sending back to
publishers leftover stock that will be reused next semester, and notify
faculty of any availability problems. "University policy dictates that summer and fall 2017 textbook adoptions should by submitted by April 24 to permit compliance with the USM Board of Regents policy".
There are three options for submitting your request(s):
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Faculty who plan to use clickers for instruction during the Fall 2017 semester will need to have device order(s) submitted to the Bookstore no later than Monday, April 24. This deadline allows...http://my.umbc.edu/groups/instructional-technology/posts/66891Documenthttps://assets1-beta.my.umbc.edu/system/shared/attachments/3aaba8891f819f0c01333703c382f533/69ea5e5d/news/000/066/891/b37b55cfd264be85453811ac5df63760/TextbookAdoptionForm-revised18Feb13.pdf?1491222835https://beta.my.umbc.edu/api/v0/pixel/news/66891/guest@my.umbc.edu/eb8f30a094a6b21bea55d04d28f57c95/api/pixelclickersInstructional Technologyhttps://beta.my.umbc.edu/groups/instructional-technologyhttps://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xsmall.png?1446126703https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/original.png?1446126703https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xxlarge.png?1446126703https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xlarge.png?1446126703https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/large.png?1446126703https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/medium.png?1446126703https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/small.png?1446126703https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xsmall.png?1446126703https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xxsmall.png?1446126703Instructional Technologyhttps://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/891/bce5b4bd75f52ba6a526b62ba8023ed0/xxlarge.jpg?1491222606https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/891/bce5b4bd75f52ba6a526b62ba8023ed0/xlarge.jpg?1491222606https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/891/bce5b4bd75f52ba6a526b62ba8023ed0/large.jpg?1491222606https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/891/bce5b4bd75f52ba6a526b62ba8023ed0/medium.jpg?1491222606https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/891/bce5b4bd75f52ba6a526b62ba8023ed0/small.jpg?1491222606https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/891/bce5b4bd75f52ba6a526b62ba8023ed0/xsmall.jpg?1491222606https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/891/bce5b4bd75f52ba6a526b62ba8023ed0/xxsmall.jpg?149122260630trueMon, 03 Apr 2017 08:33:55 -0400Mon, 03 Apr 2017 08:56:02 -0400Looking Back at Betty Blanchette and Her 24 Years at UMBC“You can always count on her to get the job done”
After 24 years at UMBC, Betty Blanchette, Software Developer for DoIT, is retiring. Blanchette not only leaves behind a varied career, but a positive impact on UMBC and the many people she has worked with.
“She takes on a task, she researches it deeply, she gets everything pulled together and makes it happen. You can always count on her to get the job done.” said Cheri Putro, Project Manager for DoIT.
Putro and Blanchette were both part of IT when it was two separate departments, academic and administrative. As UMBC continued to grow and expand, their group of IT would frequently move from building to building, even ending up in the basement of the library at one point, where the HP mainframes were located. They both would joke about how they had to fight off the geese at the time just to get to where they were going.
“She always maintained this wonderful sense of humor, and that's not always easy to do when you are under pressure.” said Putro, “I don’t think we could have made the conversion from HP to PeopleSoft without Betty, because [of] her institutional knowledge, we’re really going to miss that.”
Blanchette served as the Student Financials Technical Lead for the PeopleSoft SA implementation, where she was instrumental in ensuring UMBC’s students had accurate bills, 1098Ts, and overall provided a high level of support to Student Business Services (SBS).
Over the last few years Blanchette branched out beyond Student Financials and served as the SA Security Expert along with lending her support and knowledge to support all areas of Enrollment Management while still supporting SBS.
Before coming to UMBC, Blanchette was working for a company in Glen Burnie as a programmer. Her husband had spotted a job ad in the paper that UMBC was looking for programmers. Knowing nothing about the campus at the time, Blanchette decided to apply and interviewed with Putro and Joe Kirby, Assistant VP of DoIT. “I had never stayed at a place for more than three years, due to the whole contracting mentality” Blanchette said.
“Betty was instrumental in getting me through a lot of hurdles.”
Isabel Garrido, Assistant Director for SBS, remembers when she first came to UMBC and how Blanchette was very welcoming. “I came to this job after being away from the workforce so this was a real learning experience for me, and Betty was instrumental in getting me through a lot of hurdles.” said Garrido.
One of those hurdles happened to be ‘the crossover’, something that was referred to frequently but was completely unknown to Garrido at the time. Garrido would later learn that ‘the crossover’ referred to a migration of user data from one database to another.
“I finally cracked one day and asked about the crossover and where the information crosses over to and Betty said to me, ‘Well it’s not something where the information is dead and is going [somewhere else].’
“Betty was a vault of information in resources.”
Jean Bunche, Director of Special Projects for SBS, was always impressed with not only Blanchette’s dedication, but her resourcefulness after absorbing additional responsibilities. Bunche would worry if Blanchette would have any time for her, but Blanchette would always find time to work with Bunche.
“She never missed a beat,” said Bunche. “Betty is very responsive to your questions and if she doesn't know the answer, she will research it, she will dig, and she will get back to you. She doesn't just say ‘here's the answer’, she will help you learn.”
Bunche has worked with Blanchette for many years both in bringing up PeopleSoft and working on the legacy system. Bunche would sit down and discuss with Betty how they did something in the legacy system and how should they do it now.
“Betty was a vault of information in resources.” said Bunche.
Recalling some of the most memorable times she has experienced at UMBC, Blanchette reflected on all the community events and their importance. “I think it helps morale...the all staff meetings in IT help because you get to know other people. Keeping the community engaged is really important.” said Blanchette.
“I’m going to miss some of the work but it’s the people I’m going to miss the most.”
As for what she is going to miss most about UMBC, Blanchette emphasized that her time at UMBC was fulfilling because of her programming work and the people she came across. “I like what I do, I’m going to miss some of the work but it’s the people I’m going to miss the most,” said Blanchette. “It made it easier to stay through hard times because of the people.”
Starting from the left is Betty Blanchette, Isabel Garrido, Jean Bunche, and Cheri Putro
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After 24 years at UMBC, Betty Blanchette, Software Developer for DoIT, is retiring. Blanchette not only leaves behind a varied career, but a positive impact on UMBC and the many people she has...Photohttps://assets1-beta.my.umbc.edu/system/shared/attachments/fc26ea35790010034b2c8147a8d41121/69ea5e5d/news/000/066/822/b42885b37e25c65c4def62e4b4788509/Group Photo.jpg?1490898188https://beta.my.umbc.edu/api/v0/pixel/news/66822/guest@my.umbc.edu/10aff431105fee0841b93b25a676278e/api/pixelbsgdoitretirementsbsDivision of Information Technology (DoIT)https://beta.my.umbc.edu/groups/doithttps://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227Division of Information Technology (DoIT)https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/822/d1700affc61c3f7bcde1cc36603e8ac9/xxlarge.jpg?1490898106https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/822/d1700affc61c3f7bcde1cc36603e8ac9/xlarge.jpg?1490898106https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/822/d1700affc61c3f7bcde1cc36603e8ac9/large.jpg?1490898106https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/822/d1700affc61c3f7bcde1cc36603e8ac9/medium.jpg?1490898106https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/822/d1700affc61c3f7bcde1cc36603e8ac9/small.jpg?1490898106https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/822/d1700affc61c3f7bcde1cc36603e8ac9/xsmall.jpg?1490898106https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/822/d1700affc61c3f7bcde1cc36603e8ac9/xxsmall.jpg?1490898106112trueThu, 30 Mar 2017 14:24:20 -0400Wed, 19 Sep 2018 14:14:11 -0400REX Tools for Teaching Available to InstructorsGet a Bird's Eye View of Your Course Across Campus
In recent years, the Office of Institutional Research and Decision Support (IRADS) has installed or built a nifty set of “bird’s eye view” reports about teaching & learning in the campus’ Report Exchange (REX) data warehouse that any instructor might find useful. These include but are not limited to various campus-wide Blackboard usage reports such as the following:
Student At A Glance (shows individual student activity across all Bb courses)
Grade Comparison and Distribution
Similarly, the following "summary level" REX reports could be interesting to instructors who want to benchmark their own courses with peers from any discipline or department across campus:
Course to Course - Grade Comparison (inspired by Dr. Hrabowski's definition of student success: "not only passing a course but also the next one that requires it.").*
The aggregate data these summary REX reports provide could provide useful context for understanding any course, but by default, none of them will have “drill to detail” student ID information.
Background
UMBC faculty may recall that DoIT used to publish a list of most active Blackboard courses for every term. However, we discontinued this after Spring 2013, when we completed our transition to Blackboard’s Analytics for Learn (A4L) product that UMBC’s own experience helped influence. A4L reports for students and faculty are now embedded in every Blackboard course (see Control Panel → Evaluation → Analytics), but there is still nothing that provides a “bird’s eye view” of Bb usage across campus -- except the Bb Learn Use by College Report mentioned above.
Why might this be important? Increasingly, UMBC and other institutions are looking at institutional Learning Management Systems (LMS) like Blackboard as a real-time indicator or even predictor of student engagement, not just a static content repository of syllabi and powerpoint presentations. If so, then understanding effective design of LMS courses -- as measured, in part, by students’ use of them -- could be helpful as well.
Accessing REX
Until recently, access to REX itself was granted “upon request,” so one might first want to know what lies beyond the login screen before doing so. However, the summary reports above offer a sneak peek at what REX can do, and are now available to any instructor with access to the PeopleSoft advising system by default.**
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In recent years, the Office of Institutional Research and Decision Support (IRADS) has installed or built a nifty set of “bird’s eye view” reports about teaching & learning in the campus’...https://beta.my.umbc.edu/api/v0/pixel/news/66749/guest@my.umbc.edu/502b528ae29cd227ae61304c70015918/api/pixelanalyticsblackboardrexInstructional Technologyhttps://beta.my.umbc.edu/groups/instructional-technologyhttps://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xsmall.png?1446126703https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/original.png?1446126703https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xxlarge.png?1446126703https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xlarge.png?1446126703https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/large.png?1446126703https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/medium.png?1446126703https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/small.png?1446126703https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xsmall.png?1446126703https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xxsmall.png?1446126703Instructional Technologyhttps://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/749/1758766cc513a36685a29f03ceaf41bc/xxlarge.jpg?1490724423https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/749/1758766cc513a36685a29f03ceaf41bc/xlarge.jpg?1490724423https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/749/1758766cc513a36685a29f03ceaf41bc/large.jpg?1490724423https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/749/1758766cc513a36685a29f03ceaf41bc/medium.jpg?1490724423https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/749/1758766cc513a36685a29f03ceaf41bc/small.jpg?1490724423https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/749/1758766cc513a36685a29f03ceaf41bc/xsmall.jpg?1490724423https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/749/1758766cc513a36685a29f03ceaf41bc/xxsmall.jpg?149072442370trueTue, 28 Mar 2017 14:09:38 -0400Tue, 24 Mar 2020 16:56:21 -0400Meet Lily Prokop: Student IT Consultant & OboistTechnology Support Center is a place for all sorts of majors
The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests. The TSC is made possible thanks to its many student workers, who all have a unique background. Take Lily Prokop for instance, a sophomore majoring in Music Education & Music Performance.
Like many, Prokop applied to the TSC through UMBCworks. Prior to the TSC, she did not have any firsthand knowledge on IT support. “I’ve been working for the TSC for about a year,” said Prokop. “But when I first started, I had no idea what was going on. I was so nervous at answering phones.”
Prokop was determined to change that. She had the drive to get over her nervousness by wanting to answer every phone call that came in. By doing so, she was able to get it down to a point where she didn't have to follow a script or go step-by-step on certain tasks.
“I knew playing oboe would give me an advantage when applying to music schools…”
While not working at the TSC, Prokop enjoys playing music and can play six different instruments. Her favorite one, however, is the oboe. Before high school, she was a big fan of the clarinet but did not know about the oboe. After seeing someone in high school play an oboe, Prokop was inspired her to learn to play it.
“I knew playing oboe would also give me an advantage when applying to music schools [and] college because there aren't many oboe players.” said Prokop.
Those advantages would become apparent. Prokop would be invited to perform as a guest at Carnegie Hall for the Chesapeake Youth Symphony Orchestra (CYSO) and plays wedding gigs in the summer.
“It felt exhilarating to literally watch the sunset as we played…”
For Prokop, performing indoors is usually standard, with only a small handful of opportunities to play outside. That changed when Prokop performed at UMBC’s 50th anniversary with the rest of the UMBC orchestra outside. “I was so proud to represent UMBC,” said Prokop. “It felt exhilarating to literally watch the sunset as we played...playing in that setting to honor UMBC was really wonderful.”
While being a full time student and musical performer, Prokop is also a proud member of Alpha Sigma Alpha, where she participates in fundraisers and other philanthropy efforts. Last semester, Prokop participated in Hula Hoop for Hope. During Hula Hoop for Hope, members all take turns hula hooping for 12 hours. She has also become their main line for tech support as well. “I end up answering people’s tech questions in our group chat.” said Prokop.
Working at the TSC has been a great experience for Prokop, but it’s not a solo effort by any means. It’s a team effort that helps create a welcoming and productive work environment. “The people who work here are pretty cool,” said Prokop. “When customers are walking into the TSC, and there's an issue, I know someone I’m working with will know how to solve something.”
“People are often surprised when they find out I’m a music major who works within DoIT…”
After the TSC, Prokop wants to become a music teacher in Baltimore City. When looking back at her time spent so far at the TSC, Prokop reflects on it being a positive learning experience.
“People are often surprised when they find out I'm a music major who works within DoIT. The TSC has not only given me versatile work experience, but it has also given me confidence in my knowledge of general technology and customer service skills.” said Prokop.
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The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests. The TSC is made possible thanks to its many student workers, who all...http://my.umbc.edu/groups/doithttps://beta.my.umbc.edu/api/v0/pixel/news/66692/guest@my.umbc.edu/cf4e0ddc39b927f8fb9b43e2a7ae6ad8/api/pixeldoitstudenttscDivision of Information Technology (DoIT)https://beta.my.umbc.edu/groups/doithttps://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227Division of Information Technology (DoIT)https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/692/c551b3e48358cd66c83315c5a357cc69/xxlarge.jpg?1490622576https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/692/c551b3e48358cd66c83315c5a357cc69/xlarge.jpg?1490622576https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/692/c551b3e48358cd66c83315c5a357cc69/large.jpg?1490622576https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/692/c551b3e48358cd66c83315c5a357cc69/medium.jpg?1490622576https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/692/c551b3e48358cd66c83315c5a357cc69/small.jpg?1490622576https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/692/c551b3e48358cd66c83315c5a357cc69/xsmall.jpg?1490622576https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/066/692/c551b3e48358cd66c83315c5a357cc69/xxsmall.jpg?149062257620trueMon, 27 Mar 2017 11:53:10 -0400Mon, 17 Apr 2017 11:52:45 -04002017-03-17 RT Scheduled Downtime
As part of
DoIT's ongoing commitment to security, the Unix Infrastructure group will
be conducting its quarterly system patching for RT on Friday, March 17th from
5pm to 6pm.
For more details please read the article posted on the DoIT website.
Please contact me if you have any questions.
Joe Kirby , Assistant Vice President, Business Systems
]]>
As part of DoIT's ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching for RT on Friday, March 17th from 5pm to 6pm. For more...https://beta.my.umbc.edu/api/v0/pixel/news/66523/guest@my.umbc.edu/18c2412ac2bd275939c96ef98e23415e/api/pixelbsgRT - Request Trackerhttps://beta.my.umbc.edu/groups/rthttps://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/original.png?1343496195https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxlarge.png?1343496195https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xlarge.png?1343496195https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/large.png?1343496195https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/medium.png?1343496195https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/small.png?1343496195https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxsmall.png?1343496195RT - Request Tracker10trueThu, 16 Mar 2017 07:58:08 -0400Thu, 20 Sep 2018 10:21:44 -0400Residential Network Outage Monday Evening
Monday evening around 7:15 pm there was a power outage on part of the campus which caused some of the core switches in the Residential Network to crash and their configuration became corrupted.
This crash took down service to both wired and wireless connectivity within all of the Residence Halls and Apartment Buildings.
Networking staff were able to restore wired connectivity around 10:30pm and wireless connectivity around 11:30pm Monday evening to all residential facilities.
We are looking into the failure of the battery back up unit that is designed to protect the equipment in the event of such outages and we will have it repaired once the campus re-opens after the storm.
We apologize for any inconvenience this may have caused.
If you have any questions, please feel free to email me for additional information.
Thank You,
Damian Doyle
Senior Director of Enterprise Infrastructure and Support
DoIT - UMBC
]]>
Monday evening around 7:15 pm there was a power outage on part of the campus which caused some of the core switches in the Residential Network to crash and their configuration became corrupted. ...https://beta.my.umbc.edu/api/v0/pixel/news/66458/guest@my.umbc.edu/2ef7b866b10c7b9d0781a2cbc81be1e7/api/pixeloutageresnetwirelessDivision of Information Technology (DoIT)https://beta.my.umbc.edu/groups/doithttps://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227Division of Information Technology (DoIT)10trueTue, 14 Mar 2017 10:01:19 -0400Computer Replacement Initiative Deadline is March 29Faculty & staff can fill out the DoIT web form
The Computer Replacement Initiative (CRI) is a UMBC campus-wide initiative designed to replace faculty and staff laptops and desktops. For the 2017-2018 academic year, within Academic Affairs, the subsidy for a laptop is $1,000 and the subsidy for a desktop is $600. You can fill out the DoIT webform here.
Ordering of the new machines will occur in early June with installations planned for completion by early August. DoIT has an FAQ on the recommended configurations for desktops and laptops available here.
Timeline for this year’s CRI:
* March 29, 2017: Deadline for submitting the CRI application via the DoIT web form
* April 10, 2017: Notification to chairs/directors of award recommendations from the committee
* April 14, 2017: Feedback from chairs/directors on the award recommendations
* April 19, 2017: Review by the deans of the awards list
* April 21, 2017: Awards are announced
* May 12, 2017: Deadline for awardees to make their computer options selection
* Early June: Computer order will be placed
For more information, there is a full detailed post on UMBC Insights found here. If you have any additional questions, please contact Vice Provost Moreira at x56576 or Executive Assistant, Susan Mocko at x56577.
]]>
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As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, March 17th from 5pm to 10pm. While many systems will be patched without any service disruption, there are several systems which require the downtime of key services for short times during this window. The schedule below outlines which key services will be offline and for how long.
Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)
All mail will be queued up and delivered after the server is patched
Expected to be unreachable from 5pm to 8pm
All HFS (user) servers will be offline
License5 will be down (autodesk, cadence, idl, schrodinger, xilinx, mathematica)
Perseus will be unavailable
RT
Expected to be down from 5pm to 6pm only
myUMBC lite page will be up resulting in reduced myUMBC functionality
Expected to be down from 5pm to 7pm only
Wiki will be unavailable
The sites (wordpress) web hosting environment will be unreachable
Expected to be down from 5pm to 7pm only
Please let us know if you have any questions or concerns.
Tim Champ
Manager of Unix Infrastructure
UMBC DoIT
]]>
As part of our ongoing commitment to security, the Unix Infrastructure group will be conducting its quarterly system patching on Friday, March 17th from 5pm to 10pm. While many systems will be...https://beta.my.umbc.edu/api/v0/pixel/news/66351/guest@my.umbc.edu/74fa98474721cff5253458857f9db8b0/api/pixelDivision of Information Technology (DoIT)https://beta.my.umbc.edu/groups/doithttps://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227Division of Information Technology (DoIT)00trueThu, 09 Mar 2017 14:52:36 -0500
