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<Title>REX Finance Report UPGRADE</Title>
<Body>
<![CDATA[
    <div class="html-content"><p><span>REX-Finance reports will be improving over the weekend of <span><span>February 2</span></span>.<span>  </span>Exciting new functionality will be available for you to use on <span><span>Monday, February 5</span></span>!</span></p><p><span><span> </span></span></p><p><span>New features will include:</span></p><p><span><span> </span></span></p><p><span><span>·<span>      </span></span></span><span>New folder layout and report naming conventions to ease navigation</span></p><p><span><span>·<span>      </span></span></span><span>Direct drill to payroll details for employee information by department</span></p><p><span><span>·<span>      </span></span></span><span>Additional data including revolving and cost share funds (1113, 1114, and 1115)</span></p><p><span><span>·<span>      </span></span></span><span>Additional reports for grants (Funds 1253 and 1263) are coming soon</span></p><p><span><span> </span></span></p><p><span></span><span>To enable the launch of the new reports, DoIT will be implementing the upgrade to the reporting system beginning on Saturday, February 3 at 8:30 a.m. to be completed by <span><span>Monday February 5 at 8:30 am.</span></span> If you currently have subscriptions set for reports, those settings will also be updated during the upgrade weekend.<span> </span></span></p><p><span><span> </span></span></p><p><span>If you have questions, please contact Julia Golbey at <a rel="nofollow external" class="bo">golbeyj1@umbc.edu</a> or <a rel="nofollow external" class="bo"><u>410-455-3729</u></a>.<span>  </span></span></p><p><span><span> </span></span></p><p><span>Thank you in advance for your patience as we continue to make REX-Finance reports a useful, comprehensive source of financial data for all UMBC users.</span></p></div>
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<Summary>REX-Finance reports will be improving over the weekend of February 2.  Exciting new functionality will be available for you to use on Monday, February 5!     New features will include:     ·     ...</Summary>
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<PostedAt>Tue, 30 Jan 2018 16:40:01 -0500</PostedAt>
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<NewsItem contentIssues="false" id="73337" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/73337">
<Title>Blackboard Offline 12-6 a.m., Sat., 1/27</Title>
<Tagline>Core File System Infrastructure Must Be Upgraded</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>To upgrade Blackboard’s core file system that cannot wait until Spring Break or Summer, Blackboard engineers will service UMBC’s cloud system on Saturday, January 27, from 12:01 a.m. to approximately 6 a.m. DoIT realizes this is the weekend before Spring 2018 classes start on Monday, January 29, but the necessary upgrade will migrate files and associated content to a more secure, encrypted system. As a result, we also expect to see increased performance and responsiveness of our Blackboard site. </span><span><strong>During this six-hour period, Blackboard will be offline. We simply could not find another downtime window of this length once the Spring semester starts.</strong></span></p><p><span>In preparation for this downtime:</span></p><ul><li><p><span><strong>Winter 2018 Instructors:</strong> We know grades are due Wed., 1/31. If you need access to your gradebook during the downtime, please </span><a href="https://wiki.umbc.edu/x/b4B1AQ" rel="nofollow external" class="bo"><span>review this FAQ</span></a><span> for information on downloading a copy of the Blackboard Grade Center to Excel.</span></p></li></ul><p><span>After Blackboard is back online, please clear your Internet browser cache and cookies before logging in using </span><a href="https://wiki.umbc.edu/x/gIAc" rel="nofollow external" class="bo"><span>these step-by-step instructions</span></a><span>. </span></p><p><span>The UMBC Blackboard team identified the optimal time period to reduce impact on our users. If our Blackboard site is down longer than expected due to unforeseen circumstances, updates will be posted to this news article. We appreciate your patience as we continue to work with Blackboard to improve our systems.</span></p><p><span>As always, if you have any questions, please consider the following options:</span></p><ul><li><p><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span></a></p></li><ul><li><p><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=42533516" rel="nofollow external" class="bo"><span>New Features</span></a><span> | </span><a href="https://wiki.umbc.edu/display/faq/Known+Issues+with+Blackboard" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> | </span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=71697555" rel="nofollow external" class="bo"><span>Updates &amp; Fixes</span></a></p></li></ul><li><p><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>Open a ticket via RT</span></a></p></li><li><p><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></p></li><li><p><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Request a consult</span></a><span> with instructional technology staff</span></p></li></ul><br></span></div>
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<Summary>To upgrade Blackboard’s core file system that cannot wait until Spring Break or Summer, Blackboard engineers will service UMBC’s cloud system on Saturday, January 27, from 12:01 a.m. to...</Summary>
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<NewsItem contentIssues="false" id="73305" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/73305">
<Title>Are you looking for the SEEQ survey results?</Title>
<Body>
<![CDATA[
    <div class="html-content"><p>“<strong>SEEQ Instructor Profiles by Mean</strong>” or Median report, provides the SEEQ survey results by Class and Instructor for a given term. Data can be queried by Organization, Subject, Course, Section and Instructor. This REX report mirrors the data in the Blue Instructor Report, but data are presented in a more compact format that prints more efficiently.<span>  </span>PDFs of the Means reports are publicly available on the IRADS website at <a href="https://oir.umbc.edu/university-data/sceq-profiles/" rel="nofollow external" class="bo">https://oir.umbc.edu/university-data/sceq-profiles/</a>.</p><p>The “<strong>SEEQ Instructor Data Over Time</strong>” report displays the results of the ‘Overall’ section of the SEEQ survey for an Instructor, which includes questions 30, 31 and 32.<span>  </span>Data can be queried by Begin Term and Instructor to Review.<span>  </span>Data are reported for each course section taught by the instructor from the Begin Term to the most recent term available and compare the instructor mean on the three items with the Org, UMBC and Course Level means.<span>  </span>This report may be useful for P&amp;T review. </p><p>All three reports can be accessed by going to <a href="http://rex.umbc.edu/" rel="nofollow external" class="bo">rex.umbc.edu</a>, clicking on <em>‘Guided Reports’</em>, and then navigating to the <em>Census Data &gt; Student Course Evaluations &gt; SEEQ</em> <span> </span>folder.</p></div>
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<Summary>“SEEQ Instructor Profiles by Mean” or Median report, provides the SEEQ survey results by Class and Instructor for a given term. Data can be queried by Organization, Subject, Course, Section and...</Summary>
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<NewsItem contentIssues="true" id="73301" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/73301">
<Title>Online Learning Consortium Offers Flexible Training</Title>
<Tagline>Expand your skills &amp; knowledge in 2018</Tagline>
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<![CDATA[
    <div class="html-content"><p>Through a University System of Maryland partnership, DoIT has offered online training to UMBC full-time and part-time faculty via the Online Learning Consortium (OLC) over several years. UMBC remains a member of the Online Learning Consortium, but the partnership providing access to a large number of workshop seats is ending. 
    
    </p><p>The OLC workshop format utilizes proven teaching strategies and learning activities while modeling best practices for online and hybrid learning. Participants engage with experienced instructors and collaborate with peers via synchronous (live) and asynchronous environments. Workshops are delivered online over 3-7 days. <span>Faculty can take workshops through the end of the year, but</span><strong> registration must be completed by February 23, 2018.</strong><span> We have 100 seats remaining.</span></p><p>The <a href="https://docs.google.com/spreadsheets/d/1JMPIAXgGwKO1xfnWujdhm8TxF96OuTpUsG0XorKz85I/edit?usp=sharing" rel="nofollow external" class="bo">following list identifies workshops</a> and when they will be offered each semester. The workshop descriptions are linked in titles with the dates. If more than one date is available, it will be listed at the bottom of the description page.
    </p><p>
    </p>
    <p>Additionally, OLC offers three self-paced workshops with 365-days of access.
    </p><ul><li><a href="https://onlinelearningconsortium.org/learn/olc-new-institute-schedule/institute-offerings/?id=418" rel="nofollow external" class="bo">Strategies for Increasing Interaction &amp; Engagement</a> </li><li><a href="https://onlinelearningconsortium.org/learn/olc-new-institute-schedule/institute-offerings/?id=396" rel="nofollow external" class="bo">Giving Effective Feedback</a> </li><li><a href="https://onlinelearningconsortium.org/learn/olc-new-institute-schedule/institute-offerings/?id=409" rel="nofollow external" class="bo">ADA &amp; Web Accessibility</a> </li></ul><p>Finally, faculty who complete all four of OLC workshops on the topic of <strong>Accessibility and Universal Design for Learning</strong> in 2018 may receive a digital credential from OLC. The specific workshops are: </p><ul><li><span>Fundamentals: ADA &amp; Web Accessibility </span></li><li><span>Designing with Accessibility in Mind </span></li><li><span>Strategic Planning for Web Accessibility</span></li><li><span>Applying Universal Design for Learning (UDL) </span><span>Principles to Online Courses to Increase Accessibility and Engagement </span></li></ul><p>To register for a workshop, please <a href="http://doit.umbc.edu/request-tracker-rt/doit-myumbc-tsc/" rel="nofollow external" class="bo">open an RT ticket</a>. Be sure to include the <a href="http://onlinelearningconsortium.org/learn/workshops/" rel="nofollow external" class="bo">name of the workshop</a> you would like to attend and the date(s). Instructional technology staff will assist with your registration, answer any questions you may have about the experience, etc. Please request your registration <strong>by Friday, February 23, 2018</strong>.</p><div><p>[Note: The Mastery Series workshops are not eligible for the coupon code.]</p></div></div>
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<Summary>Through a University System of Maryland partnership, DoIT has offered online training to UMBC full-time and part-time faculty via the Online Learning Consortium (OLC) over several years. UMBC...</Summary>
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<NewsItem contentIssues="true" id="73266" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/73266">
<Title>Second Card Sort Test!</Title>
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    <div class="html-content"><div><div>Hi everyone, </div><div><br></div><div>We are conducting a second card sort for the myUMBC events page. This time the sorting is by predetermined categories, which makes the process faster! </div><div><br></div><div>You will need to organize the events into the categories based on how you would expect to find them in the campus event calendar. </div><div><br></div><div><a href="https://provenbyusers.com/cs.php?c=e9941190">https://provenbyusers.com/cs.php?c=e9941190</a></div><div><br></div><div>Thank you again for your help!!!</div></div></div>
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<Summary>Hi everyone,      We are conducting a second card sort for the myUMBC events page. This time the sorting is by predetermined categories, which makes the process faster!      You will need to...</Summary>
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<Sponsor>myUMBC Fan Club</Sponsor>
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<PostedAt>Fri, 19 Jan 2018 10:46:34 -0500</PostedAt>
<EditAt>Mon, 25 Jun 2018 09:45:56 -0400</EditAt>
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<NewsItem contentIssues="true" id="73253" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/73253">
<Title>Technology Support Center To Be Closed January 19, 12-2:30PM</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>DoIT's Technology Support Center will be closed from <strong>12PM-2:30PM, Friday, January 19th </strong>to allow our staff to attend our department-wide meeting.</div><div><br></div><div>If you need assistance during this time, we encourage you to refer to our FAQ knowledgebase available at <a href="http://umbc.edu/faq" rel="nofollow external" class="bo">umbc.edu/faq</a> for answers to many frequent questions. If you require further assistance, we ask that you please submit a ticket online by going to <a href="http://my.umbc.edu/help" rel="nofollow external" class="bo">my.umbc.edu/help</a>.</div></div>
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<Summary>DoIT's Technology Support Center will be closed from 12PM-2:30PM, Friday, January 19th to allow our staff to attend our department-wide meeting.     If you need assistance during this time, we...</Summary>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Thu, 18 Jan 2018 16:29:06 -0500</PostedAt>
<EditAt>Wed, 19 Sep 2018 14:35:59 -0400</EditAt>
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<NewsItem contentIssues="true" id="69364" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/69364">
<Title>13 Steps to Get Your Blackboard Course Ready</Title>
<Tagline>Checklist to optimize your course before the semester starts</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p>Prepare your Blackboard course shell for the new semester with our baker’s dozen checklist.</p><p><span>1. Review </span><a href="https://wiki.umbc.edu/x/jAKJAg" rel="nofollow external" class="bo"><span>new tools &amp; features</span></a><span> in Blackboard.</span></p><p><span>Our Blackboard site is upgrade twice a year so check out the new features and updates. We are now using a new system theme to better support mobile devices and screen readers.</span></p><p><span>2. </span><a href="https://wiki.umbc.edu/x/sABxAw" rel="nofollow external" class="bo"><span>Copy your course content</span></a><span> from a previous semester.</span></p><p><span>Bypass the long wait and digital file transfers required for export and import. Use course copy -- it’s faster and more convenient. </span></p><p><span>TIP: Request <a href="https://wiki.umbc.edu/x/9QYgB" rel="nofollow external" class="bo">a master course shell</a> for ongoing content development and maintenance.</span></p><p><span>3. </span><a href="https://help.blackboard.com/Learn/Instructor/Course_Content/Reuse_Content/Check_Course_Links" rel="nofollow external" class="bo"><span>Check course links</span></a><span> for broken or missing content.</span></p><p><span>If you use a lot of external links, check the validity of those resources. This tool will also let you verify permissions on course files copied from other courses.</span></p><p><span>4. </span><a href="https://wiki.umbc.edu/x/fIopB" rel="nofollow external" class="bo"><span>Upload multimedia files &amp; large files</span></a><span> to UMBC Box or Google Drive.</span></p><p><span>Update course content with new resources, but put the big stuff in the cloud. Your Blackboard course will thank you for a streamlined delivery.</span></p><p><span>5. </span><a href="https://help.blackboard.com/Learn/Instructor/Course_Content/Reuse_Content/Date_Management" rel="nofollow external" class="bo"><span>Update due dates</span></a><span>, adaptive release dates, availability, etc.</span></p><p><span>Use the Date Management tool to modify nearly everything with a date in your course whether availability or adaptive release. (Collaborate sessions and publisher content are not supported by this tool.)</span></p><p><span>6. Evaluate &amp; </span><a href="https://wiki.umbc.edu/x/CYENB" rel="nofollow external" class="bo"><span>configure Qwickly Attendance</span></a><span> for your course.</span></p><p><span>Check out the optional attendance tools for student self check-in or instructor tracking.</span></p><p><span>7. Set up </span><a href="https://wiki.umbc.edu/label/faq/grade-center" rel="nofollow external" class="bo"><span>the grade center</span></a><span>.</span></p><p><span>Students <a href="https://my.umbc.edu/groups/instructional-technology/posts/65634" rel="nofollow external" class="bo">benefit from knowing how they’re doing</a> in your course throughout the semester. If your course uses a weighted grading system to calculate the final grade, set up your grade center as soon as possible.</span></p><p><span>8. Enable </span><a href="https://wiki.umbc.edu/x/I4BaAQ" rel="nofollow external" class="bo"><span>discussion board notifications</span></a><span>.</span></p><p><span>Encourage students to subscribe to the discussion forum to keep updated on important threads and stay engaged with participation requirements.</span></p><p><span>9. Set up </span><a href="https://wiki.umbc.edu/x/CxPSAQ" rel="nofollow external" class="bo"><span>Bb Collaborate Ultra sessions</span><span>.</span></a></p><p><span>Prepare for <a href="https://my.umbc.edu/groups/doit/posts/49985" rel="nofollow external" class="bo">snow days</a>, virtual office hours, and tutoring, or provide students with a virtual place to meet, prepare, and deliver team presentations.</span></p><p><span>10. </span><a href="https://wiki.umbc.edu/x/vwrcAQ" rel="nofollow external" class="bo"><span>Record an orientation video screencast</span></a><span> &amp; </span><a href="https://wiki.umbc.edu/x/cwEEB" rel="nofollow external" class="bo"><span>request closed captioning</span></a><span>.</span></p><p><span>Invite students to explore the course with a course tour and orientation video. Let students know what to do first before classes start and where to find important content. </span></p><p><span>TIP: Collaborate Ultra is a great alternative to screencasting software. Be sure to request captioning for accessibility!</span></p><p><span>11. </span><a href="https://wiki.umbc.edu/x/HoJaAQ" rel="nofollow external" class="bo"><span>Post a welcome announcement</span></a><span>.</span></p><p><span>No matter what format you teach, create an online introduction to create a sense of connection and build community in your course.</span></p><p><span>12. Set your </span><a href="https://wiki.umbc.edu/x/QweYAw" rel="nofollow external" class="bo"><span>course availability</span></a><span>.</span></p><p><span>Use one of three methods to turn your course on for students.</span></p><p><span>13. Download the </span><a href="https://wiki.umbc.edu/x/-AncAQ" rel="nofollow external" class="bo"><span>Bb Instructor</span></a><span> mobile app.</span></p><p><span>Keep up with your course on the go with Blackboard’s mobile app. Post announcements, engage in discussions, and deliver virtual sessions in Collaborate. </span></p><p><span>~*~</span></p><p><span>Do you have a tip to share with other faculty? Please comment in this post and let us know!</span></p><p><span>As always, if you have any questions, please consider the following options:</span></p><ul><li><p><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span></a></p></li><ul><li><p><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=42533516" rel="nofollow external" class="bo"><span>New Features</span></a><span> | </span><a href="https://wiki.umbc.edu/display/faq/Known+Issues+with+Blackboard" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> | </span><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=71697555" rel="nofollow external" class="bo"><span>Updates &amp; Fixes</span></a></p></li></ul><li><p><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>Open a ticket via RT</span></a></p></li><li><p><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></p></li></ul></div>
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<Summary>Prepare your Blackboard course shell for the new semester with our baker’s dozen checklist.  1. Review new tools &amp; features in Blackboard.  Our Blackboard site is upgrade twice a year so check...</Summary>
<Website>https://my.umbc.edu/groups/instructional-technology/posts/69364</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Tue, 16 Jan 2018 14:26:41 -0500</PostedAt>
<EditAt>Wed, 17 Jan 2018 13:43:23 -0500</EditAt>
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<NewsItem contentIssues="true" id="73096" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/73096">
<Title>High-impact OER Mini-Grant Program Webinars Scheduled</Title>
<Tagline>Faculty wanted for Maryland Open Source Textbook Initiative</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><strong>2018 High-impact OER Mini-Grant Program Informational Webinars</strong></p><p>The Maryland Open Source Textbook (M.O.S.T.) initiative is seeking proposals for its 2018 High-impact OER Mini-Grant Program to strategically support 2- and 4-year Maryland public higher education institutions' efforts to adopt open educational resources (OER)<span> as a means to greatly reduce textbook costs and address college affordability for students</span>.  Sign up for one of this week's informational webinars to learn more about the 2018 program and walk through the application.  There will also be Q&amp;A to answer specific questions about course eligibility, proposal ideas, curation of existing OER, and more. </p><p> </p><p>Register for one of this week's webinars (<u><a href="https://goo.gl/forms/m9jfDEJqolRXtaah1" rel="nofollow external" class="bo">https://goo.gl/forms/m9jfDEJqolRXtaah1</a></u>): </p><ul><li><span><span>Wednesday, Jan. 10th, 2:30 - 3:30 p.m.</span></span></li><li><span><span>Friday, Jan. 12th, 11 a.m. - 12 p.m.</span></span><br></li></ul><p></p><p></p><p></p><p><strong><span> </span></strong></p><p><span>Two types of mini-grants will be awarded for Fall 2018 OER implementation: 1) Adopt/Adapt OER ($500 - $1,500) and 2) Scaling OER ($1,500 - $2,500).</span><span>  <span><span>Proposals must be received by <span><span>5 p.m.</span></span>Eastern Time on <span><span>Friday, February 2, 2018</span></span>.<strong></strong></span></span></span></p><p><strong><span> </span></strong></p><p><span><strong>Maryland OER Summit Keynote Video and Other Resources</strong></span></p><p><span>Access resources from <em>Advancing Postsecondary Student Success Through OER: A Statewide Summit on Open Educational Resources</em>, including the keynote address video and PowerPoint presentation from Cable Green and David Wiley, and handouts, PowerPoint presentations, posters, and additional resources from the OER Summit presenters.  To find the resources, go to the “Program” tab on the Summit event page:</span><strong><span> </span></strong><span><a href="http://www.usmd.edu/cai/advancing-postsecondary-student-success-through-oer-statewide-summit-open-educational-resources" rel="nofollow external" class="bo">http://www.usmd.edu/cai/advancing-postsecondary-student-success-through-oer-statewide-<span>summit</span>-open-educational-resources</a></span><strong><span>. </span></strong></p><p><strong><span> </span></strong></p><p><strong>Sign Up for the M.O.S.T. Basecamp</strong></p><p><span>To receive the latest news and </span><span>up</span><span>dates from M.O.S.T., join the M.O.S.T. Basecamp.  The M.O.S.T. Basecamp will also connect you with other colleagues in the state adopting and scaling OER and provide you with a place to share resources and best practices.  To join, click here: <a href="https://3.basecamp.com/3233682/join/MQrvqxBnAFMp" rel="nofollow external" class="bo">https://3.basecamp.com/3233682/join/MQrvqxBnAFMp</a>.</span></p><p><span> </span></p></div>
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<Summary>2018 High-impact OER Mini-Grant Program Informational Webinars  The Maryland Open Source Textbook (M.O.S.T.) initiative is seeking proposals for its 2018 High-impact OER Mini-Grant Program to...</Summary>
<Website>http://www.usmd.edu/cai/advancing-postsecondary-student-success-through-oer-statewide-summit-open-educational-resources</Website>
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<Sponsor>Instructional Technology</Sponsor>
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<NewsItem contentIssues="false" id="73058" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/73058">
<Title>Meltdown and Spectre</Title>
<Tagline>DoIT is Monitoring and Addressing Meltdown and Spectre</Tagline>
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<![CDATA[
    <div class="html-content">As many of you have likely seen in the news, two new vulnerabilities have recently been announced.  The vulnerabilities have been named Spectre and Meltdown.  <br><br>These vulnerabilities are related to weaknesses in the way that most modern computer processors operate, and most computing devices are impacted.  At this point, there are no known incidents where the vulnerability has been exploited, and no known malware, based on the vulnerability,  is known to exist.  DoIT security staff are monitoring local and national security groups to make sure that we address any threats as they develop.<br><br>Given that most computing devices are impacted by these issues, many operating system vendors are developing software updates to address the vulnerabilities.  In order to ensure that the updates themselves do not cause any issues, DoIT will test the updates as they become available.  Once we have verified that the updates are safe, we will work with the community to apply the updates as appropriate.  <br><br>As always, if you have any IT security questions or concerns, please contact the DoIT Security Department at <a href="mailto:security@umbc.edu">security@umbc.edu</a>.<br><br>Mark Cather<br>UMBC Chief Security Officer<br></div>
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<Summary>As many of you have likely seen in the news, two new vulnerabilities have recently been announced.  The vulnerabilities have been named Spectre and Meltdown.    These vulnerabilities are related...</Summary>
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<PostedAt>Fri, 05 Jan 2018 23:43:18 -0500</PostedAt>
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<NewsItem contentIssues="true" id="73034" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/73034">
<Title>DoIT's Technology Support Center Hiring for the Spring</Title>
<Tagline>Are you looking for an on campus job? Come work for us!</Tagline>
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<![CDATA[
    <div class="html-content"><span><p>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search for TSC Student Consultant.)</p><p><br></p><h3>TSC Student Consultant Job Description</h3><p>Technology Support Center (TSC) student consultants are the first points of technical contact for the UMBC community and those who do well often go on to work in other areas of the Division of Information Technology (DoIT). Minimally, consultants are expected to provide initial triage and support for a wide-range of information technologies including accounts, hardware, instructional technologies, networking, software, telecommunications, and basic web development.</p><h4>Responsibilities include, but are not limited to the following:</h4><ul><li>Provide technical assistance to users by phone, online and in person;</li><li>Answer TSC phones in a professional and courteous manner;</li><li>Create, update and resolve tickets in the Request Tracker (RT) ticketing system;</li><li>Create, update, suggest and recommend relevant FAQ articles to users (<a href="http://www.umbc.edu/faq">www.umbc.edu/faq</a>);</li><li>Provide direct assistance to users on technical issues they cannot easily resolve on their own;</li><li>Complete in-person or online training about quality support as defined in umbc.edu/go/ticketrubric;</li><li>Respond to all work-related communications in a timely manner;</li><li>Escalate urgent problems to the Full-Time staff, as appropriate.</li></ul><h4>Required Skills and Experience</h4><ul><li>Demonstrated ability to effectively communicate by phone or in person.</li><li>Demonstrated writing ability.</li><li>Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.</li><li>Demonstrated analytical and troubleshooting skills.</li><li>Ability &amp; willingness to learn coupled with a clear understanding of one’s technical abilities, so as to triage and escalate an issue that leads to an effective solution for the user.</li></ul></span></div>
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<Summary>The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search...</Summary>
<Website>http://doit.umbc.edu/tsc/</Website>
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<PostedAt>Thu, 04 Jan 2018 12:23:08 -0500</PostedAt>
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