Upgraded Linux GL environment for Fall 2018

As part of our commitment to modernization and security, DoIT has upgraded the Linux GL environment to be most up to date version of Fedora Linux.  This change upgrades most software packages to newer version that have been requested for classes for sometime. We’d like to mention a couple important notes regarding this upgrade.


  • We’ve created legacy.gl.umbc.edu that will continue to be served by the existing Red Hat Enterprise 6 servers for this Academic Year (AY18-19)

  • We have increased the security of encryption for logins. This will mean that upon first login to these new systems, you will be prompted and need to accept the updated “key”


If you have any concerns, questions or notice any issues with the new linux.gl environment, please contact the Technology Support Center either submitting a support request at my.umbc.edu/help or calling (410) 455-3838.


Thanks! Tim Champ
Manager of Unix Infrastructure
DoIT
 ]]> As part of our commitment to modernization and security, DoIT has upgraded the Linux GL environment to be most up to date version of Fedora Linux.  This change upgrades most software packages to... https://beta.my.umbc.edu/api/v0/pixel/news/78115/guest@my.umbc.edu/0acc8e5c17033fb36fd7dc997648203e/api/pixel eis Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 3 0 true Fri, 24 Aug 2018 10:41:27 -0400 Wed, 17 Oct 2018 13:43:30 -0400 Update: Student Guide and Mark Group as Read And there was much rejoicing!
Some quick updates for you...

Mark Group as Read

You can now mark the notifications from a group as read in the notifications interface. You can only mark a single group as read at a time to ensure you don't inadvertently mark important updates from groups as read in a run to get that number down to zero.

Student Guide

Student have a new experience when going to the Guide in myUMBC. The new Guide offers the following:
  • Featured articles from UMBC Extra Credit
  • Upcoming deadlines
  • A view of your degree progress donut
  • Links to specific sections of your profile to manage your registration, billing and more
  • The most used campus resources
We're hoping over time to phase out Topics as we focus on more using the Profile as a way to provider faster and more straightforward access to your information. However, if you still need them, they are available for the next few months.

Favorites

We hear your feedback on favorites and while we know that for some it is a useful feature, it is used by so few people, and so sparingly, we don't feel it makes to move over at this time. We'd like to point out the following though:
  • You can now export your favorites an import them into your browser. We've provided a tool and an FAQ to help you.
  • The most commonly created favorites can usually be found on the Start page in the Trending section of the Guide.
  • For Faculty and Staff, clicking on the Guide will present a collection of resources that should meet 95% of your needs.

Internet Explorer User

We're sorry for all of the frustration. We still aren't sure what is causing the problems you're experiencing, but please don't hesitate to reach out of us, if you haven't already. The more data we get about what is going on, the easier it will be for us to fix it. 

Finally..
Please keep the feedback coming. We may not always respond, but we are listening.

]]> Some quick updates for you... Mark Group as Read You can now mark the notifications from a group as read in the notifications interface. You can only mark a single group as read at a time to... https://beta.my.umbc.edu/api/v0/pixel/news/78091/guest@my.umbc.edu/de821c7d980f9d6c886128149d9c029e/api/pixel myUMBC Announcements https://beta.my.umbc.edu/groups/myumbc https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/xsmall.png?1535045239 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/original.png?1535045239 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/xxlarge.png?1535045239 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/xlarge.png?1535045239 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/large.png?1535045239 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/medium.png?1535045239 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/small.png?1535045239 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/xsmall.png?1535045239 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/001/daee4cd625dd079a114513f6bb1d4b9d/xxsmall.png?1535045239 myUMBC Fan Club https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/091/62306be74fec20fdcd67fbb06c890ba4/xxlarge.jpg?1535031596 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/091/62306be74fec20fdcd67fbb06c890ba4/xlarge.jpg?1535031596 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/091/62306be74fec20fdcd67fbb06c890ba4/large.jpg?1535031596 https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/091/62306be74fec20fdcd67fbb06c890ba4/medium.jpg?1535031596 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/091/62306be74fec20fdcd67fbb06c890ba4/small.jpg?1535031596 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/091/62306be74fec20fdcd67fbb06c890ba4/xsmall.jpg?1535031596 https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/091/62306be74fec20fdcd67fbb06c890ba4/xxsmall.jpg?1535031596 10 3 true Thu, 23 Aug 2018 09:57:22 -0400 Fri, 07 Dec 2018 08:30:13 -0500 Where's my Blackboard course? Tour the New Dashboard Review enhancements & features in the Ultra Experience

If you’ve been away all summer, you might notice there’s something very different about Blackboard. UMBC’s learning management system was updated in late May to the Ultra Experience featuring a redesigned and modernized dashboard. The course listing page was subsequently enhanced in early August.

From the moment you log in, you have access to core tools, including grades, messages, and calendar, wherever your name appears. Helpful resources about Blackboard and the library are posted to the Institution Page. Enhance your online presence by updating your profile.

Additionally, the Activity Stream captures all the action in your courses -- what’s new, student submissions, content changes, or system updates. The list is prioritized for relevancy to your role -- faculty or student. You can customize your notifications to receive updates in the Stream, via email, or text message.

The centerpiece of the new Ultra base navigation is a dedicated landing page, providing access to current, future, and previous courses. Original courses are indicated by a gray bar with the label "Original Course View" while Ultra courses have a color bar.

Course Page


Finding your course after the Ultra Experience update

The Courses page offers several tools to organize and sort your courses. There are three actions to take to find your course.

1. Browse by term. Move between past, current, and upcoming courses using arrows marking system defined terms. Some terms, such as spring or fall, are fixed by the Registrar calendar dates while others, such as training or course development, are continuously offered.
Navigate courses

Upcoming Courses lists classes that haven’t started yet and aren’t available. At the bottom of the list, you'll find a page selector to navigate through long lists.

2. Change the filter. Click on the down arrow (▼) next to the Current Courses header to switch to another term. You can also use the filter to switch to courses that are hidden or in another status.

Filter courses

If you navigate to another page, all courses show again when you return to the main Current Courses page.

3. Search your list.The search function finds courses on the current page that match your search term.

Search courses

Clear the search by clicking on the (✕).

Additional course management tools

View your favorites quickly. If you access a course frequently, you can select the star icon to add it to your favorites so it appears at the top of your course list. 
Favorite course

Select the star icon again to remove a course from your favorites.

Manage your course availability.Point to a course card and select the extended menu (...) to access management settings.

Manage availability

The default state for your course is Private, which means faculty can work on the course without students accessing it. To allow students to access the course, set the availability to Open Course. 

Note: 
  • If a course is set to Open before the actual start date, the course may still be unavailable to students. Check the course properties to change the start date to allow early access.
  • After opening, courses cannot be set to private during an active term.
Hiding a course removes it from the course list. Setting a course to Complete means the course will be frozen in a read-only state. Students can access content for review or check on grades and faculty cannot make any changes. Although faculty can return a course to Open or Private, if this happens after the designated end date, students cannot access it. By default, UMBC sets course end dates for around 3 weeks after the semester.


Additional information about the Courses page is posted to these FAQs:

As always, if you have any questions, please consider the following options:

 ]]> If you’ve been away all summer, you might notice there’s something very different about Blackboard. UMBC’s learning management system was updated in late May to the Ultra Experience featuring a... https://my3.my.umbc.edu/groups/instructional-technology/posts/78058 https://beta.my.umbc.edu/api/v0/pixel/news/78058/guest@my.umbc.edu/f745db53bf23334466b29668081498b6/api/pixel base-navigation blackboard deep-dive new-feature ultra-experience Instructional Technology https://beta.my.umbc.edu/groups/instructional-technology https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xsmall.png?1446126703 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/original.png?1446126703 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xxlarge.png?1446126703 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xlarge.png?1446126703 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/large.png?1446126703 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/medium.png?1446126703 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/small.png?1446126703 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xsmall.png?1446126703 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/001/164/dec3b026b81ee6d890a8f82f75c94a2e/xxsmall.png?1446126703 Instructional Technology https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/058/52154d0c41d466bd243757b8f8f3a508/xxlarge.jpg?1534872860 https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/058/52154d0c41d466bd243757b8f8f3a508/xlarge.jpg?1534872860 https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/058/52154d0c41d466bd243757b8f8f3a508/large.jpg?1534872860 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/058/52154d0c41d466bd243757b8f8f3a508/medium.jpg?1534872860 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/058/52154d0c41d466bd243757b8f8f3a508/small.jpg?1534872860 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/058/52154d0c41d466bd243757b8f8f3a508/xsmall.jpg?1534872860 https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/078/058/52154d0c41d466bd243757b8f8f3a508/xxsmall.jpg?1534872860 1 0 true Wed, 22 Aug 2018 08:07:56 -0400 Fri, 24 Aug 2018 09:52:08 -0400 Rescheduled OS patching for a few systems Patching of a handful of systems has been rescheduled to occur this evening at 9pm.  This will only affect the systems mentioned below.

Monday, August 20, 2018 from 9-11p:
  • All HFS (user) servers will be offline

Please let us know if you have any concerns or questions.

Thanks!

Tim Champ

Manager of Unix Infrastructure

UMBC DoIT

]]> Patching of a handful of systems has been rescheduled to occur this evening at 9pm.  This will only affect the systems mentioned below. Monday, August 20, 2018 from 9-11p: All HFS (user)... https://beta.my.umbc.edu/api/v0/pixel/news/78029/guest@my.umbc.edu/f1b6fe8c1577d458319082caed881503/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 0 0 true Mon, 20 Aug 2018 10:02:23 -0400 Conclusion of Voicemail and call processing outage

Earlier today we completed the repairs to the voicemail and call processing equipment. At this point call processing services have been restored and voicemail is again accessible and accepting new messages.


Despite our best efforts there was some data that could not be recovered. For voicemail boxes this could result in an existing message being lost. For call processing numbers it would result in a loss of the prerecorded message or greeting. Unfortunately due to the age and limited diagnostic abilities of the system we cannot tell which numbers have lost messages.


We would encourage managers of call processing numbers to check their recordings and submit a ticket through DoIT’s Technology Support Center at (410) 455-3838 or https://my.umbc.edu/help. We will be monitoring tickets and working with users promptly to record new greetings.


We appreciate the patience and understanding the campus has shown during this extended outage. DoIT will be evaluating options to modernize this system and to improve the stability of this service. If you have any questions or concerns please feel free to contact either myself or Damian Doyle, our information is listed below.


Ray Soellner

Assoc. Director Telecommunications

DoIT - UMBC

rays1@umbc.edu

x53256


Damian Doyle

Senior Director Enterprise Infrastructure

DoIT - UMBC

damian@umbc.edu

x53872


 ]]> Earlier today we completed the repairs to the voicemail and call processing equipment. At this point call processing services have been restored and voicemail is again accessible and accepting new... https://beta.my.umbc.edu/api/v0/pixel/news/78003/guest@my.umbc.edu/c776fef07fb4a1e2e86caad0788b9540/api/pixel eis Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 1 0 true Fri, 17 Aug 2018 14:44:12 -0400 Fri, 07 Dec 2018 15:17:53 -0500 Voicemail Maintenance continuing Friday 8/17 starting at 8am

Today was marked both with failure and success as we made significant progress replacing the faulty, aging voicemail and call processing hardware. Despite our best efforts throughout the day we were only able to repair part of the system. Due to some additional equipment failures that occurred during the outage, we had to overnight more parts and expect to complete the maintenance during the day tomorrow (Friday 8/17).


Throughout this process we have been working closely with the vendor, taking every precaution to increase the likelihood of success. We are working hard to ensure we protect the existing data to the best of our ability. Once the additional hardware has been replaced and tested, we will synchronize the system and determine if there is any data loss.


We expect to complete the maintenance tomorrow afternoon and we will send a follow up email upon completion of the outage.


The campus community has been very patient and understanding during this process and we apologize for any inconvenience this extended outage has caused. If you have any questions please feel free to contact me and I’ll be happy to discuss any concerns with you.



Ray Soellner

Telecommunications Manager

DoIT - UMBC


 ]]> Today was marked both with failure and success as we made significant progress replacing the faulty, aging voicemail and call processing hardware. Despite our best efforts throughout the day we... https://beta.my.umbc.edu/api/v0/pixel/news/77993/guest@my.umbc.edu/4655b92b7f2b44247f721486dbcf98d0/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 0 0 true Thu, 16 Aug 2018 21:33:08 -0400 Voicemail Maintenance Window Extended Today's maintenance window will be extended through tomorrow

The Voicemail and Call Processing maintenance window, originally scheduled for today, will be extended to tomorrow, August 16th beginning at 8am. During today’s work we experienced unforeseen complications while installing the new hardware. Service has been restored using the old hardware and will remain in service until tomorrow. We believe to have resolved the complication experienced today and hope to complete the remaining work tomorrow.


We expect this maintenance window to be 8 hours, during which users will not have access to Voicemail or Call Processing. Inbound and outbound calling will be unaffected. Due to the age of the Phone and Voicemail system the potential for lost data still exists. DoIT recommends that you capture all Voicemail and Call Processing settings if you have not already done so.

We recommend users take the following measures to protect any critical voicemail messages ahead of the outage:

- Make note of all your voicemail greetings and settings.

- Capture information from all saved or new Voicemails. DoIT recommends playing voicemails over speaker phone while using a usb recorder or recording app on your smartphone. DoIT’s Capturing Voicemail Messages FAQ

- Please go to DoIT’s Phone FAQ if you have any questions about how to access your voicemail or voicemail settings.

- Please delete any unneeded messages. This will decrease the duration of the service window.

If you have further questions, please contact the Technology Support Center by either submitting a support request at my.umbc.edu/help or calling (410) 455-3838.

Thank you for your patience and understanding as we try and repair this system.


Ray Soellner

Assoc. Director of Telecommunications

DoIT - UMBC


 ]]> The Voicemail and Call Processing maintenance window, originally scheduled for today, will be extended to tomorrow, August 16th beginning at 8am. During today’s work we experienced unforeseen... https://beta.my.umbc.edu/api/v0/pixel/news/77974/guest@my.umbc.edu/9324adb8df96e37501392bc455544fdf/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 1 0 true Wed, 15 Aug 2018 16:09:03 -0400 Voicemail and Call Processing Maintenance Outage Tomorrow Voicemail and Call Processing services will be down Aug 15

Tomorrow August 15th starting at 8am DoIT will be performing maintenance on the campus voicemail and call processing systems to address failing hardware. We expect this maintenance window to be 8 hours, during which users will not have access to Voicemail or call processing. DoIT staff are working with the vendor to copy the voicemails and call processing configuration prior to replacement of the hardware; however, there is no certainty that this copy will be successful.

Due to the age of the phone system and voicemail system we don’t have any way to back this information up other than the copy we are attempting prior to the disk replacement.

Departments with call trees or call processing are encouraged to capture all recordings and menu options prior to the service window in the event that this information is lost and needs to be recreated.

We recommend users take the following measures to protect any critical voicemail messages ahead of the outage:

- Make note of all your voicemail greetings and settings.

- Capture information from all saved or new Voicemails. DoIT recommends playing voicemails over speaker phone while using a usb recorder or recording app on your smartphone. DoIT’s Capturing Voicemail Messages FAQ

- Please go to DoIT’s Phone FAQ if you have any questions about how to access your voicemail or voicemail settings.

- Please delete any unneeded messages. This will decrease the duration of the service window.

If you have further questions, please contact the Technology Support Center by either submitting a support request at my.umbc.edu/help or calling (410) 455-3838.

Thank you for your patience and understanding as we try and repair this system.


Ray Soellner

Assoc. Director of Telecommunications

DoIT - UMBC

 ]]> Tomorrow August 15th starting at 8am DoIT will be performing maintenance on the campus voicemail and call processing systems to address failing hardware. We expect this maintenance window to be 8... https://beta.my.umbc.edu/api/v0/pixel/news/77947/guest@my.umbc.edu/af8854a71cf51f357c9b5e3f08004a73/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 1 0 true Tue, 14 Aug 2018 20:22:54 -0400 LDAP-Master and Webadmin downtime on 8/17 at 1pm

On Friday, August 17th starting at 1pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected during this downtime.  


The maintenance window will allow staff to apply needed security and application updates.  The outage window is expected to last two hours with services being restored by 3pm on Friday, August 17th.


During the outage window account creations will be queued and then processed upon restoration of services.  If you have any questions or concerns, please contact our Technology Support Center at x53838.

]]> On Friday, August 17th starting at 1pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account... https://beta.my.umbc.edu/api/v0/pixel/news/77896/guest@my.umbc.edu/36aaae51709258fa685b76f3d4179caf/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 1 0 true Mon, 13 Aug 2018 11:17:28 -0400 Quarterly patching downtimes on 8/16 & 8/17

As part of our ongoing commitment to security, the Unix & Windows Infrastructure groups will be conducting quarterly system patching on Thursday, August 16th and Friday, August 17th.  While many of the systems will be patched without any service disruption, there are some systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.

Thursday, 8/16/2018 between 8pm and midnight:

Friday, 8/17/2018 between 5pm and 8pm (most systems will only be down for a short period during this time): 


Please let us know if you have any concerns or questions.

Thanks!

Tim Champ

Manager of Unix Infrastructure

UMBC DoIT

]]> As part of our ongoing commitment to security, the Unix & Windows Infrastructure groups will be conducting quarterly system patching on Thursday, August 16th and Friday, August 17th.  While... https://beta.my.umbc.edu/api/v0/pixel/news/77895/guest@my.umbc.edu/c937d31249907749441fcee0cae43716/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology (DoIT) 1 0 true Mon, 13 Aug 2018 11:15:53 -0400