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<NewsItem contentIssues="true" id="87386" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/87386">
<Title>RESOLVED - Blackboard Offline on Oct 7</Title>
<Tagline>UMBC is monitoring the issue &amp; working with Bb support</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>At approximately 5:30pm, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard support.</span></p><p><span>At 5:40pm, DoIT staff confirmed that multiple Blackboard SaaS clients are experiencing the same outage. Blackboard network engineers are working on the issue. </span></p><p><span>We apologize for any inconvenience this outage may cause faculty and students, and look forward to our instance coming back online as soon as possible. </span></p><p><span><em>This post will be updated with additional information as we receive it.</em></span></p><p><span><strong>UPDATES</strong></span></p><p><span>6:50 PM - Our instance is online and users can log in, but you may receive a 502 error. We've reported this to Blackboard.</span></p><p><span>6:55 PM - Our site appears to be rendering properly for users after logging in, but may be slow to load. Please be patient while the cloud hosting repopulates network connections.</span></p><p><span>7:10 PM - The Institution page is not appearing, which is consistent with other universities using cloud hosting. UMBC users will land on the Activity Stream when first logging into Blackboard until this issue is resolved.</span></p><p><span>8:00 PM - The Institution page is restored. All Blackboard systems appear to be functioning normally. Thank you for your patience.</span></p></span></div>
]]>
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<Summary>At approximately 5:30pm, DoIT staff became aware of a potential outage with our instance Blackboard Learn. System admins immediately investigated the reports and opened a ticket with Blackboard...</Summary>
<Website>https://my3.my.umbc.edu/groups/bbannouncements/posts/87386</Website>
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<Tag>blackboard</Tag>
<Tag>known-issue</Tag>
<Tag>offline</Tag>
<Group token="bbannouncements">Blackboard Announcements</Group>
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<Sponsor>Blackboard Announcements</Sponsor>
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<PostedAt>Mon, 07 Oct 2019 18:09:52 -0400</PostedAt>
<EditAt>Tue, 28 Apr 2020 08:55:07 -0400</EditAt>
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<NewsItem contentIssues="true" id="87295" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/87295">
<Title>Reminder: Bb Courses Scheduled for Retirement from Server</Title>
<Tagline>AY14-15 &amp; AY15-16 courses to be removed in late January 2020</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>As <a href="https://doit.umbc.edu/news/?id=85627" rel="nofollow external" class="bo">previously announced</a>, Blackboard </span><span>courses from AY14-15 and AY15-16 will be retired from our active production site by the end of January 2020. </span></p><p><span>The Blackboard system’s overall performance and efficiency will improve by removing older files and database transactions from the content server and database. </span><span>This course retirement includes the following terms:</span></p><ul><li><p><span>Any courses older than five years</span></p></li><li><p><span>Fall 2014</span></p></li><li><p><span>Winter 2015</span></p></li><li><p><span>Spring 2015</span></p></li><li><p><span>Summer 2015</span></p></li><li><p><span>Fall 2015</span></p></li><li><p><span>Winter 2016</span></p></li><li><p><span>Spring 2016</span></p></li><li><p><span>Summer 2016</span></p></li></ul><p><span>As of FA2019, we began a new academic year of data retention (AY19-20). Additionally, AY16-17, AY17-18, and AY18-19 will remain on the server. However, </span><span>any remaining organizations that are 2.5 GB in size or larger will also be retired or content migrated to Google Drive. New communities may be requested.</span></p><p><span><strong>Is my content gone forever?</strong></span></p><p><span>No. </span><span>As </span><span><a href="https://my3.my.umbc.edu/groups/bbannouncements/posts/62178" rel="nofollow external" class="bo">previously completed</a></span><span> during previous terms, </span><span>Blackboard archived our complete site during the SU2019. </span><span>Archived Bb courses capture all course data, files, student submissions, discussions, grades, etc. through SP2019. These archives will reside on a secure drive with the Division of Information Technology.</span></p><p><span><strong>Can I save a copy of my own courses?</strong></span></p><p><span>Yes -- and we certainly encourage it. Instructors can</span><a href="https://wiki.umbc.edu/x/FIBaAQ" rel="nofollow external" class="bo"><span>export</span></a><span> (course content) and/or archive (course content &amp; student data) their courses. You should also</span><a href="https://wiki.umbc.edu/x/b4B1AQ" rel="nofollow external" class="bo"><span>download a copy of your grade book</span></a><span>. We recommend saving these files to your Google Drive to ensure long-term access in the event you change computer systems.</span></p><p><span><strong>How long will you keep the retired courses?</strong></span></p><p><span>We will keep the retired courses for 2 years after Blackboard archives the courses. Faculty who may need content beyond 2 years should plan to save copies of their exported courses to Google Drive.</span></p><p><span>As always, if you have any questions, please consider the following options:</span></p><ul><li><span><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo">Check our extensive FAQ collection</a></span></li><li><span><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo">Open a ticket via RT</a></span></li><li><span>Follow the</span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span> Instructional Technology</span></a><span> &amp;</span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span> DoIT</span></a><span> myUMBC groups</span></li><li><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Request a consult</span></a><span> with a member of the instructional technology team</span></li></ul></span></div>
]]>
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<Summary>As previously announced, Blackboard courses from AY14-15 and AY15-16 will be retired from our active production site by the end of January 2020.   The Blackboard system’s overall performance and...</Summary>
<Website>https://my3.my.umbc.edu/groups/bbannouncements/posts/87295</Website>
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<Tag>archive</Tag>
<Tag>blackboard</Tag>
<Tag>course-retirement</Tag>
<Group token="bbannouncements">Blackboard Announcements</Group>
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<Sponsor>Blackboard Announcements</Sponsor>
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<PostedAt>Fri, 04 Oct 2019 09:36:02 -0400</PostedAt>
<EditAt>Fri, 04 Oct 2019 09:36:15 -0400</EditAt>
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<NewsItem contentIssues="true" id="87267" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/87267">
<Title>Partial points coming to test questions to Ultra in October</Title>
<Tagline>Bulk download of student submissions also available</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><span><p><span>Calculating the grade on an Ultra tests becomes more flexible in the October update when the partial points feature is introduced. </span><span>When creating a question in an assessment, instructors can enter values with up to two numbers after the decimal in the </span><em>Points</em><span> field. </span></p><p><span>In the October update to Ultra, a quiz question can be worth 2.5 points or 0.5 points. </span><span>If an assessment does not have individual questions, the overall point value can include up to two points after the decimal -- for example, an assignment can be worth 75.5 points.</span></p><p><span><img src="https://blackboard.umbc.edu/bbcswebdav/institution/images/myumbc/ux_partialpoints.png" alt="Example of partial point question on Ultra test" style="max-width: 100%; height: auto;"></span></p><p><span>When assignments require students to submit files, it's time-consuming for instructors to download each individual submission to grade it, especially in large courses. After the October update, i</span><span>nstructors can download files from the Ultra gradebook or from the submissions list page with the </span><em>Download all</em><span> option. Instructors can then choose whether to download all or select specific submissions. Instructors receive an email and a course message when the ZIP file is ready to download to their computers.</span></p><p><span>Collaborate receives an updated this month as well, increasing the emoji options for non-verbal engagement and supporting video share through a Chrome browser tab. </span><span>Additional Ultra updates this month include regrading question pools and the ability to remove attendance columns in the gradebook from a copied course. </span></p><p><span>The </span><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>next Blackboard Learn update</span></a><span> will be posted to our test site around October 15th and pushed to production around November 7th. Faculty who are interested in test driving new features before they are released to production should </span><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>open an RT ticket</span></a><span> to request early access. </span></p><p><span>As always, if you have any questions, please consider the following options:</span></p><ul><li><a href="http://www.umbc.edu/faq" rel="nofollow external" class="bo"><span>Check our extensive FAQ collection</span></a><span> </span></li><ul><li><a href="https://wiki.umbc.edu/x/LohnB" rel="nofollow external" class="bo"><span>What’s new in Ultra?</span></a><span> | </span><a href="https://wiki.umbc.edu/display/faq/Known+Issues+with+Blackboard" rel="nofollow external" class="bo"><span>Known Issues</span></a><span> </span></li></ul><li><a href="http://my.umbc.edu/go/request-help" rel="nofollow external" class="bo"><span>Open a ticket via RT</span></a></li><li><span>Follow the </span><a href="http://my.umbc.edu/groups/instructional-technology" rel="nofollow external" class="bo"><span>Instructional Technology</span></a><span> &amp; </span><a href="http://my.umbc.edu/groups/doit" rel="nofollow external" class="bo"><span>DoIT</span></a><span> myUMBC groups</span></li><ul><li><span>Sign up for </span><a href="https://my3.my.umbc.edu/groups/instructional-technology/events" rel="nofollow external" class="bo">a webinar &amp; other training</a><span> </span></li></ul><li><a href="http://doit.umbc.edu/itnm/staff/" rel="nofollow external" class="bo"><span>Request a consult</span></a><span> with instructional technology staff</span></li><li><span>Review your course content with </span><a href="https://wiki.umbc.edu/x/2IGdB" rel="nofollow external" class="bo"><span>Ally</span></a></li></ul><p></p></span></div>
]]>
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<Summary>Calculating the grade on an Ultra tests becomes more flexible in the October update when the partial points feature is introduced. When creating a question in an assessment, instructors can enter...</Summary>
<Website>https://my3.my.umbc.edu/groups/instructional-technology/posts/87267</Website>
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<Tag>blackboard</Tag>
<Tag>ultra-experience</Tag>
<Tag>ultra-update</Tag>
<Group token="instructional-technology">Instructional Technology</Group>
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<Sponsor>Instructional Technology</Sponsor>
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<PostedAt>Wed, 02 Oct 2019 14:43:17 -0400</PostedAt>
<EditAt>Tue, 17 Dec 2019 10:15:20 -0500</EditAt>
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<NewsItem contentIssues="true" id="87259" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/87259">
<Title>Join this Webinar!: Navigating the OER Provider Landscape</Title>
<Tagline>Don't miss it - hosted by the M.O.S.T. and MarylandOnline</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p>Join us on <strong>Tuesday, October 8, 2019 from 1:00 - 2:00 p.m</strong>. for a webinar jointly hosted by the Maryland Open Source Textbook  (M.O.S.T) Initiative and MarylandOnline, entitled <em><strong>Navigating the OER Provider Landscape.</strong></em><br><br>In this webinar, the presenters will:</p><ul><li>define open and the affordances of open;</li><li>describe the overall landscape and marketplace of OER providers;</li><li>describe the role of librarians and library materials; and </li><li>provide a brief overview of how new technology around teaching intersects and may influence the market going forward.</li></ul><h3>Presenters:</h3><span>Dr. MJ Bishop, Associate Vice Chancellor and Director, William E. Kirwan Center for Academic Innovation, University System of Maryland</span><br><br><span>Dr. Karen Rege, Dean of Teaching, Learning and Innovation at Harford Community College </span><br><br><span>Dr. Cynthia Steinhoff, Director of the Library, Anne Arundel Community College</span><br><span> </span><h3><strong>Registration</strong></h3><span>To register, use this link: </span><a href="https://usmd.us8.list-manage.com/track/click?u=4ce992e3f6db63c7af9c28afd&amp;id=ef4523b76b&amp;e=33ec479182" rel="nofollow external" class="bo">https://www.surveymonkey.com/r/BCCVRN8</a></div>
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<Summary>Join us on Tuesday, October 8, 2019 from 1:00 - 2:00 p.m. for a webinar jointly hosted by the Maryland Open Source Textbook  (M.O.S.T) Initiative and MarylandOnline, entitled Navigating the OER...</Summary>
<Website>http://www.oer-maryland.org/</Website>
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<Tag>m-o-s-t</Tag>
<Tag>oer</Tag>
<Tag>online-course-materials</Tag>
<Tag>open-source-textbooks</Tag>
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<PostedAt>Wed, 02 Oct 2019 13:14:39 -0400</PostedAt>
<EditAt>Wed, 02 Oct 2019 15:48:27 -0400</EditAt>
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<NewsItem contentIssues="false" id="87142" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/87142">
<Title>Restoration of Full Internet Connectivity for the Campus</Title>
<Body>
<![CDATA[
    <div class="html-content">I wanted to let everyone know that Friday morning, repairs were completed to the fiber optic cable that was damaged early last week.<div> (<a href="https://my3.my.umbc.edu/groups/doit/posts/87008" rel="nofollow external" class="bo">https://my3.my.umbc.edu/groups/doit/posts/87008</a>)<div><br></div><div>Once the repairs were complete and the cable tested, we were able to bring up our other Internet links and restore the campus to its regular 120Gigabit/s of off-campus bandwidth, including our 100Gigabit/s link to Internet 2, the nationwide high speed research and education network.</div></div><div><br></div><div>With this restoration our IMET group located at the Columbus Center downtown was also brought back to full network capacity. </div><div><br></div><div>I wanted to take a moment and thank our UMBC's network team and the engineering team at MDREN, the Maryland Research and Education network, for their hard work and dedication throughout the week helping to ensure the campus's community was affected as little as possible by this cable cut. I'd also like to thank Facilities Management for assisting us throughout the process, helping us with access to contractors and services extremely quickly. </div><div><br></div><div>If anyone has questions or would like more information about this outage, please let me know. </div><div><br></div><div>Damian</div><div><br></div><div>--</div><div>Damian Doyle</div><div>Assistant Vice President</div><div>DoIT - UMBC</div></div>
]]>
</Body>
<Summary>I wanted to let everyone know that Friday morning, repairs were completed to the fiber optic cable that was damaged early last week.  (https://my3.my.umbc.edu/groups/doit/posts/87008)    Once the...</Summary>
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<PostedAt>Sun, 29 Sep 2019 23:58:45 -0400</PostedAt>
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<NewsItem contentIssues="true" id="87052" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/87052">
<Title>Combining Machine and Human Intelligences for Interventions</Title>
<Tagline>Bb Predict and FYIs Inform Behavioral Nudges</Tagline>
<Body>
<![CDATA[
    <div class="html-content">Over the past three full semester terms, UMBC has implemented a predictive analytics pilot “nudge” campaign using <a href="https://doit.umbc.edu/news/?id=65634" rel="nofollow external" class="bo">Blackboard (Bb) Predict</a>. Beginning in the Spring 2018 term, we selected high enrollment (N ≥ 100) gateway courses based on their student use of the LMS (interactions), strong <a href="https://www.civitaslearning.com/" rel="nofollow external" class="bo">Civitas</a> signal courses, where a low grade is associated with lower graduation rates, and high rates of students receiving a <a href="https://lrc.umbc.edu/alerts/" rel="nofollow external" class="bo">first year intervention</a> (FYI) and/or D, F or W (DFW). <br><br>PSYC100 was identified for a two-tiered messaging campaign informed by students' Bb Predict values. DoIT sent <a href="https://docs.google.com/document/d/14lmkPkt3SEtogxoP31TJUM9CVmFAg0xEfkfjI6lo4uY/edit?usp=sharing" rel="nofollow external" class="bo">Nudge A</a>, signed by the section’s instructor, Eileen O’Brien, through the myUMBC campus portal to students who had a 50% or greater chance of receiving a DFW and but did not receive an FYI from their instructor. <a href="https://docs.google.com/document/d/1D8jguuYAQNg1uIc2hm8Xd6IwQCnH3leyiugPwLCcJXY/edit?usp=sharing" rel="nofollow external" class="bo">Nudge B</a> was sent to students using the same criteria as Nudge A, but who also received an FYI. Both messages were deployed mid-semester to 1) maximize the validity of the Bb Predict model and 2) allow time to leverage predictions for this intervention while supporting student self-efficacy. <br><br><a href="https://doit.umbc.edu/news/?id=65634" rel="nofollow external" class="bo">Prior results</a> indicate that both Bb Predict and FYI operating in tandem appear to improve the precision of intervention efforts and complements our well established FYI system by identifying at-risk students who may not have been pinpointed solely through the current FYI system. The pilot has expanded, more than doubling each term, with 107 total interventions across 14 distinct course sections by the end of the Spring 2019 semester. The full list of participating courses and instructors is available <a href="https://docs.google.com/spreadsheets/d/1wVwGyZyiBEvJFR8wU5UZkEOHUa4bthVZZowyNatI3Qo/edit?usp=sharing" rel="nofollow external" class="bo">here</a>.<br><br>Overall, the FYI and Bb Predict processes working together are very accurate and have incorrectly identified less than 1% of students as likely to receive a DFW when they did not (i.e., false positives). If a student is identified by both systems there is an exceptionally high likelihood of their receiving a DFW in the given term. This prediction gives us an enhanced ability to support students through tutoring or advising.<br><br>A larger scale rollout could help increase the number of cases to perform a more robust assessment. Additional faculty participation would help us to sharpen our predictions and support more students. We are moving very conservatively in regards to sharing the results of our predictive model with either students or faculty members until we have a much better understanding of how that might impact effort or relationships. The next phase of our research will incorporate additional data into the model that will help us move the prediction window as early in the term as viably possible.<br></div>
]]>
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<Summary>Over the past three full semester terms, UMBC has implemented a predictive analytics pilot “nudge” campaign using Blackboard (Bb) Predict. Beginning in the Spring 2018 term, we selected high...</Summary>
<Website>https://doit.umbc.edu/</Website>
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<PostedAt>Wed, 25 Sep 2019 15:11:15 -0400</PostedAt>
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<NewsItem contentIssues="false" id="87008" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/87008">
<Title>Reduction in off-campus network speeds due to cable cut</Title>
<Body>
<![CDATA[
    <div class="html-content">Monday 9/23 at around noon a contractor working just outside of UMBC cut through a set of fiber optic networking cables that provide network service to UMBC's main campus, and to our IMET facility in downtown Baltimore.<div><br></div><div>Until service is restored, the campus is operating without our 100gbit/s high speed link to the Internet 2 research and education network, and one of our 10gbit/s links to the Internet. We still have a full 10gbit/s link to the Internet and can reach all of the Internet 2 connected sites through this remaining connection. </div><div><br></div><div>At this point we are working to have the cable repaired, and hope to have news on that front as the week progresses. During this time the campus does have adequate bandwidth for all normal activities and should not see a noticeable difference in network performance, but we no longer have a redundant link outside until this cable is repaired. </div><div><br></div><div>We have patched through a temporary connection to the IMET facility downtown and have restored service to that building as of late Tuesday afternoon. </div><div><br></div><div>We will continue to update the campus as we have additional information. </div><div><br></div><div>If you have any questions or would like to know more about this issue, please feel free to email me and I'll be happy to discuss it in more detail. </div><div><br></div><div>Thank You, </div><div><br></div><div>Damian</div><div><br></div><div>---</div><div>Damian Doyle</div><div>Assistant Vice President</div><div>DoIT - UMBC</div><div><a href="mailto:damian@umbc.edu">damian@umbc.edu</a></div></div>
]]>
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<Summary>Monday 9/23 at around noon a contractor working just outside of UMBC cut through a set of fiber optic networking cables that provide network service to UMBC's main campus, and to our IMET facility...</Summary>
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<Tag>networks</Tag>
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<Sponsor>Division of Information Technology (DoIT)</Sponsor>
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<PostedAt>Tue, 24 Sep 2019 15:32:16 -0400</PostedAt>
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<NewsItem contentIssues="false" id="86990" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/86990">
<Title>Taki back online (9/24/2019 12:10pm)</Title>
<Body>
<![CDATA[
    <div class="html-content">Hello all.<br><br>Thank you for your patience while we sorted through the issues with Taki.  We believe the cluster is now back online and working normally.  The source of the issue was with bad connectivity on the Infiniband network. We've been able to narrow down and replace the bad line that prevented use of various nodes and storage.<div><br></div><div>If you notice any issues moving forward, please do let us know.  We will be keeping a close eye on the cluster and jobs to ensure the problem does not again crop up.  <br><br>Tim Champ</div><div>Manager of Unix Infrastructure</div><div>DoIT</div></div>
]]>
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<Summary>Hello all.  Thank you for your patience while we sorted through the issues with Taki.  We believe the cluster is now back online and working normally.  The source of the issue was with bad...</Summary>
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<PostedAt>Tue, 24 Sep 2019 12:11:20 -0400</PostedAt>
<EditAt>Thu, 06 Aug 2020 13:47:18 -0400</EditAt>
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<NewsItem contentIssues="false" id="86972" important="true" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/86972">
<Title>Taki update (09/23/2019 7:30pm)</Title>
<Body>
<![CDATA[
    <div class="html-content">Hello all.<br><br>We are continuing to work on sorting out the issues with networking on taki.  We believe we're having hardware issue with the infiniband switch and are working on solutions.  <div><br></div><div>As of now, we aren't sure that taki will be back online tonight, but we will send another update if we do get it back online tonight.  If not, we plan to update tomorrow as we continue to work toward a solution.</div><div><br>Thank you for your patience, and we do apologize for the inconvenience this is causing.  <br><br>Tim </div></div>
]]>
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<Summary>Hello all.  We are continuing to work on sorting out the issues with networking on taki.  We believe we're having hardware issue with the infiniband switch and are working on solutions.      As of...</Summary>
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<PostedAt>Mon, 23 Sep 2019 19:49:15 -0400</PostedAt>
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<NewsItem contentIssues="false" id="86962" important="true" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/86962">
<Title>Taki networking issues ongoing</Title>
<Body>
<![CDATA[
    <div class="html-content">Hello all.<div><br>We're currently working on infiniband networking issues on Taki that are preventing access to various storage nodes.   We hope to have another update shortly.</div><div><br></div><div>Thanks!</div></div>
]]>
</Body>
<Summary>Hello all.  We're currently working on infiniband networking issues on Taki that are preventing access to various storage nodes.   We hope to have another update shortly.     Thanks!</Summary>
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<PostedAt>Mon, 23 Sep 2019 15:39:42 -0400</PostedAt>
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