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<NewsItem contentIssues="true" id="16164" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/16164">
<Title>DoIT Upgrades Campus Data Network</Title>
<Tagline>UMBC Deploys State-of-the-Art Data Network.</Tagline>
<Body>
<![CDATA[
    <div class="html-content">As part of the Performing Arts building project it was necessary to upgrade our campus data network. We anticipate that PAH will ultimately utilize HD video streaming and we needed to increase network reliability and connectivity. To do that required that we upgrade our ten year old  network core. 
    
    After a thorough technical evaluation of a number of leading vendors UMBC settled on the CISCO Nexus 7000 routers.  The Nexus provides support for a large number of 10 Gigabit (10 billion bits per second) interfaces. These interfaces can be used to hook building or servers together to provide robust services to the campus.
    
    The PAH building will be connected through a 10Gigabit interface so we can provide support for multiple streams of HD video. This network upgrade  also allows UMBC to upgrade the connections to other buildings and we are working to do this over the summer and into the fall. As researchers and students continue to expand their use of the Internet resources this gives us the flexibility to expand capacity as needed.
    
    
    Finally, UMBC and UMB are partnering with UMCP to upgrade our network connection to 10GB between the three research campuses. UMBC has completed our upgrade and we now can expand our network resources to meet growing demands for Internet bandwidth in support of research and teaching.</div>
]]>
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<Summary>As part of the Performing Arts building project it was necessary to upgrade our campus data network. We anticipate that PAH will ultimately utilize HD video streaming and we needed to increase...</Summary>
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<PostedAt>Sat, 25 Aug 2012 22:38:45 -0400</PostedAt>
<EditAt>Mon, 27 Aug 2012 06:47:23 -0400</EditAt>
</NewsItem>

<NewsItem contentIssues="true" id="16163" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/16163">
<Title>UMBC Signs Lease with RLTV for Data Center in Research Park</Title>
<Tagline>Working to Improve IT Reliability</Tagline>
<Body>
<![CDATA[
    <div class="html-content">This past July,  DoIT signed a multi-year lease with Allegis to lease 1200 square feet of computer room space in the Retirement Living Building  located in the Research Park. Allegis has a Tier 3 data center that has full power and cooling redundancy. 
    
    The BWTECH Research Park (RP) data center is a wonderful facility that will greatly enhance our business continuity and support additional research computing capabilities on campus.<br><br><p>Duringthe fall, DoIT will be working to relocate equipment used for critical campus services now in Public Policy to the research park. One benefit to the campus is that the BWTECH facility is on a different power feed than the campus and if power is lost to the campus, we may be able to keep power to the RP data center.
    
    </p><p>A second benefit is that this RP data center has considerably more cooling capacity and electrical capacity than any of our existing data centers. This provides an opportunity to expand our research computing facilities over the next few years should a large grant opportunity arise. <br></p><p>Finally, as part of improving the campus infrastructure, Physical Plant and Facilities are improving business continuity for the chilled water on campus and this will improve the PUP data center. Once this is done, DoIT will utilize the PuP facility to expand our support for department and research-based computing systems that are now limited due to cooling in the Engineering data center.</p></div>
]]>
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<Summary>This past July,  DoIT signed a multi-year lease with Allegis to lease 1200 square feet of computer room space in the Retirement Living Building  located in the Research Park. Allegis has a Tier 3...</Summary>
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<PostedAt>Sat, 25 Aug 2012 22:10:16 -0400</PostedAt>
<EditAt>Sat, 25 Aug 2012 22:29:38 -0400</EditAt>
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<NewsItem contentIssues="true" id="16110" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/16110">
<Title>RT Success Stories</Title>
<Tagline>DoIT/RT Community 'Behind the Scenes' Success Stories</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><span>Since the initial roll-out of RT in DoIT, Finance, and HR, many other departments such as the Registrar’s Office, Graduate and Undergraduate Admissions, Parking Services, and Residential Life have also incorporated the ticketing system into their support processes. <br></span></p><p><span>Here are few of the success stories for those departments outside of DoIT.</span></p><p><br></p><p><span>Enjoy and feel free to share with others.<br></span></p><p><br></p><p><span>Joe</span></p></div>
]]>
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<Summary>Since the initial roll-out of RT in DoIT, Finance, and HR, many other departments such as the Registrar’s Office, Graduate and Undergraduate Admissions, Parking Services, and Residential Life have...</Summary>
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<NewsItem contentIssues="false" id="16042" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/16042">
<Title>UMBC Blackboard Update: FA2012</Title>
<Body>
<![CDATA[
    <div class="html-content">UMBC Blackboard Update is provided by the <a href="http://umbc.edu/doit" rel="nofollow external" class="bo">Division of Information Technology </a>for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the <a href="https://wiki.umbc.edu/display/faq/Blackboard" rel="nofollow external" class="bo">Blackboard Help tab</a> inside Blackboard or directly at <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">www.umbc.edu/blackboard/help</a>.  You can also contact the Technology Support Center at 410.455.3838 or <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=1867859" rel="nofollow external" class="bo">submit an RT (Request Tracker) ticket</a> via the <a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo">myUMBC Help Menu</a> or directly at <a href="http://rt.umbc.edu" rel="nofollow external" class="bo">http://rt.umbc.edu</a>.<br><br><strong>HEADLINES</strong><br><br>1. <a href="http://my.umbc.edu/groups/doit/news/15783" rel="nofollow external" class="bo">FA2012 Bb Course Shells Created on 7/5</a><br>2. <a href="http://my.umbc.edu/groups/doit/news/15429" rel="nofollow external" class="bo">FA2012 Blackboard Drop-in Sessions</a><br>3. <a href="http://my.umbc.edu/groups/doit/news/15938" rel="nofollow external" class="bo">FYI: Bb Courses older than FA2006 to be deleted on Aug. 24</a><br>4. <a href="http://my.umbc.edu/groups/doit/news/16013" rel="nofollow external" class="bo">Blackboard Down for Maintenance 10pm-1am on 8/23 and 8/24</a><br>5. <a href="http://my.umbc.edu/groups/doit/news/15977" rel="nofollow external" class="bo">Blackboard to be Upgraded Jan. 2-14, 2013 </a><br>6. <a href="http://my.umbc.edu/groups/doit/news/16014" rel="nofollow external" class="bo">Ad hoc clicker usage via ResponseWare now available</a><br>7. <a href="http://my.umbc.edu/groups/doit/news/16015" rel="nofollow external" class="bo">DoIT Combines AV Services and Desktop Computing</a><br>8. <a href="http://my.umbc.edu/groups/doit/news/15980" rel="nofollow external" class="bo">New End-User License Option for Bb Mobile Learn</a><br>9. <a href="http://my.umbc.edu/groups/doit/news/16012" rel="nofollow external" class="bo">New Features in Bb Collaborate 12</a><br>10. <a href="http://my.umbc.edu/groups/doit/news/15879" rel="nofollow external" class="bo">WT2013 ADP Hybrid Course Support Start 9/7</a><br>11. <a href="http://my.umbc.edu/groups/doit/news/15910" rel="nofollow external" class="bo">SP2012 Lab &amp; Lecture Hall Software Request Deadline is 10/31</a><br>12. <a href="http://my.umbc.edu/groups/doit/news/15957" rel="nofollow external" class="bo">Hybrid Course Redesign Workshop, 1/18, 2013</a><br><br></div>
]]>
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<Summary>UMBC Blackboard Update is provided by the Division of Information Technology for students, faculty and staff using Blackboard at UMBC. If you have questions or need help, please consult the...</Summary>
<Website>http://blackboard.umbc.edu</Website>
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<PostedAt>Fri, 17 Aug 2012 15:58:19 -0400</PostedAt>
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<NewsItem contentIssues="false" id="16041" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/16041">
<Title>Blackboard Down for Maintenance 10 pm -1 am on 8/23 and 8/24</Title>
<Body>
<![CDATA[
    <div class="html-content">Blackboard Down for Maintenance 10 pm -1 am on 8/23 and 8/24</div>
]]>
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<Summary>Blackboard Down for Maintenance 10 pm -1 am on 8/23 and 8/24</Summary>
<Website>http://my.umbc.edu/groups/doit/news/16013</Website>
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<Sponsor>Blackboard Announcements</Sponsor>
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<PostedAt>Fri, 17 Aug 2012 15:13:23 -0400</PostedAt>
<EditAt>Tue, 28 Aug 2012 06:19:32 -0400</EditAt>
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<NewsItem contentIssues="true" id="16015" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/16015">
<Title>DoIT Combines AV Services and Desktop Computing</Title>
<Tagline>Move Supports Holistic Approach to Campus IT Infrastructure</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><div>On July 1, 2012, Audio Visual (AV) Services began reporting to <a href="http://doit.umbc.edu/about-doit/vp-cio/iss/" rel="nofollow external" class="bo">Enterprise Infrastructure and Support</a> (EIS), a move that reflects a broader need to integrate and coordinate UMBC’s classroom technology infrastructure, not just end user support. </div><div><br></div><div>For example, in the past, lecture halls and labs were supported by two different Division of Information Technology (DoIT) groups: AV handled data projectors, audio systems and VHS/DVD components, while Desktop Computing (part of EIS) handled computer hardware, software and networking. With increased demand for “smart classrooms,” and opening of the new Performing Arts &amp; Humanities building this summer, DoIT wanted to take a more holistic approach to infrastructure planning and support. <a href="http://doit.umbc.edu/about-doit/vp-cio/iss/" rel="nofollow external" class="bo">EIS</a> reports to Mike Carlin, Associate Vice President and Deputy Chief Information Officer (CIO), who can be reached at 410.455.2578 or <a href="mailto:mikec@umbc.edu" rel="nofollow external" class="bo">mikec@umbc.edu</a>. </div><div><br></div><div>The combining of AV Services and Desktop Computing completes a <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/07/doit_it_support.html" rel="nofollow external" class="bo">DoIT reorganization</a> that began last summer, when the Technology Support Center (formerly Help Desk) began reporting to Instructional Technology &amp; New Media (ITNM). In addition, the TSC moved to the library to support the <a href="http://aok.lib.umbc.edu/spaces/rlc.php" rel="nofollow external" class="bo">Retriever Learning Center</a>, and provide a more visible campus location for initial IT support of students, faculty and staff. </div><div><br></div><div><a href="http://doit.umbc.edu/about-doit/vp-cio/itnm/" rel="nofollow external" class="bo">ITNM</a> is co-located with the <a href="http://www.umbc.edu/fdc" rel="nofollow external" class="bo">Faculty Development Center</a> in Engineering 101, and still provides user support for <a href="http://www.umbc.edu/blackboard/help" rel="nofollow external" class="bo">Blackboard</a>, <a href="https://wiki.umbc.edu/display/faq/Clickers" rel="nofollow external" class="bo">clickers</a>, <a href="http://my.umbc.edu/groups/doit-hybrid" rel="nofollow external" class="bo">hybrid learning</a>, <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=26280208" rel="nofollow external" class="bo">Scantron test scoring</a>, and video and web development through the <a href="http://www.umbc.edu/studio" rel="nofollow external" class="bo">New Media Studio</a>. ITNM reports to John Fritz, Assistant Vice President, who can be reached at 410.455.6596 or <a href="mailto:fritz@umbc.edu" rel="nofollow external" class="bo">fritz@umbc.edu</a>. </div></div>
]]>
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<Summary>On July 1, 2012, Audio Visual (AV) Services began reporting to Enterprise Infrastructure and Support (EIS), a move that reflects a broader need to integrate and coordinate UMBC’s classroom...</Summary>
<Website>http://doit.umbc.edu</Website>
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<Sponsor>Division of Information Technology</Sponsor>
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<NewsItem contentIssues="false" id="16014" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/16014">
<Title>Ad hoc clicker usage via Responseware now available</Title>
<Body>
<![CDATA[
    <div class="html-content">Are you interested in trying out clickers in your classroom before making the decision whether to use them routinely in every class period? Have you always wanted to be able to anonymously poll your staff on important questions during staff meetings?  DoIT is now offering the opportunity for faculty and administrators to do just that via <a href="http://www.turningtechnologies.com/studentresponsesystems/mobiledistancelearning/higheredresponseware/" rel="nofollow external" class="bo">ResponseWare</a> by <a href="http://www.turningtechnologies.com/" rel="nofollow external" class="bo">Turning Technologies</a>.  Using <a href="http://www.turningtechnologies.com/studentresponsesystems/mobiledistancelearning/higheredresponseware/" rel="nofollow external" class="bo">ResponseWare</a> in conjunction with <a href="http://www.turningtechnologies.com/audienceresponseproducts/pollingsoftware/turningpointanywhere/" rel="nofollow external" class="bo">Turning Point Anywhere</a>, faculty can present a question during lecture and have students respond in real-time using a Wi-Fi or data connection, and their own smartphones, laptops or tablets.  Audience responses can be displayed for immediate assessment. Participants can either log in anonymously or by name, and the polling results can be captured for further analysis if desired. <br><br>DoIT has a 75-seat license of <a href="http://www.turningtechnologies.com/studentresponsesystems/mobiledistancelearning/higheredresponseware/" rel="nofollow external" class="bo">ResponseWare</a> available for ad hoc usage for classes and meetings.  Interested faculty and staff would need to <a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo">submit an RT ticket</a> including the specific date and time of their class/ meeting, along with the total number of students/ participants.  They would then need to <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=31196850" rel="nofollow external" class="bo">create a free ResponseWare account</a> (using their UMBC E-mail address) and download and install the <a href="http://www.turningtechnologies.com/audienceresponseproducts/pollingsoftware/turningpointanywhere/" rel="nofollow external" class="bo">Turning Point Anywhere software</a> (available for Mac or PC).  DoIT staff will add them to the ResponseWare license as authorized presenters for a limited amount of time.<br><br>Presenters would then complete the following steps in order to start polling:<br><ol><li><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=31197387" rel="nofollow external" class="bo">Reserve a ResponseWare session ID</a></li><li><a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=31197389" rel="nofollow external" class="bo">Open the ResponsWare session for participants to connect to</a></li><li>Display the question you want your participants to answer (you can embed questions in a MS Power Point presentation or any other type of file you can display, or <a href="https://wiki.umbc.edu/pages/viewpage.action?pageId=22709326" rel="nofollow external" class="bo">create questions directly in Turning Point Anywhere</a>)</li><li>Press the start polling arrow in Turning Point Anywhere.</li><li>Press the same button to stop polling, and the results will display automatically on the screen, as well as on participants' devices.</li></ol><p>For further information on using <a href="http://www.turningtechnologies.com/audienceresponseproducts/pollingsoftware/turningpointanywhere/" rel="nofollow external" class="bo">Turning Point Anywhere</a> please <a href="http://my.umbc.edu/groups/training/events/12473" rel="nofollow external" class="bo">register for a clicker workshop </a>on the <a href="http://my.umbc.edu/groups/training" rel="nofollow external" class="bo">myUMBC Training group</a>, or if you have at least 4 interested people, contact Karin Readel (<a href="mailto:readel@umbc.edu">readel@umbc.edu</a>) to arrange for cohort-based training.<br></p><br></div>
]]>
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<Summary>Are you interested in trying out clickers in your classroom before making the decision whether to use them routinely in every class period? Have you always wanted to be able to anonymously poll...</Summary>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Wed, 15 Aug 2012 22:10:49 -0400</PostedAt>
<EditAt>Fri, 17 Aug 2012 15:11:51 -0400</EditAt>
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<NewsItem contentIssues="false" id="16013" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/16013">
<Title>Blackboard Down for Maintenance 10 pm -1 am on 8/23 and 8/24</Title>
<Body>
<![CDATA[
    <div class="html-content">The UMBC Blackboard server will be down from 10 pm to 1 am on <em><strong>both </strong></em>Thursday, August 23 <em><strong>and </strong></em>Friday, August 24.  These down times, which extend outside the  <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">regularly scheduled maintenance window</a> are necessary for DoIT staff to rebuild the Blackboard production database server, as well as perform routine maintenance. We appreciate your patience and apologize for any inconvenience that this down time may cause.</div>
]]>
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<Summary>The UMBC Blackboard server will be down from 10 pm to 1 am on both Thursday, August 23 and Friday, August 24.  These down times, which extend outside the  regularly scheduled maintenance window...</Summary>
<Website>http://blackboard.umbc.edu</Website>
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<PostedAt>Wed, 15 Aug 2012 20:46:48 -0400</PostedAt>
<EditAt>Wed, 15 Aug 2012 20:47:23 -0400</EditAt>
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<NewsItem contentIssues="false" id="16012" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/16012">
<Title>New Features in Blackboard Collaborate 12</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT recently upgraded the <a href="http://www.blackboard.com/Platforms/Collaborate/Products/Blackboard-Collaborate/Web-Conferencing.aspx" rel="nofollow external" class="bo">Blackboard Collaborate web conferencing</a> software to version 12. Previously created or recorded Bb Collaborate sessions remain on version 11, but any sessions created after August 13 will automatically be on version 12.  There are several <a href="http://my.umbc.edu/groups/doit-hybrid/documents/2307" rel="nofollow external" class="bo">new features</a> or improvements, most notably echo cancellation.  This makes it much easier to participate in a session using the computer's built in microphone and speakers, vs. requiring a headset/ microphone.  Other <a href="http://my.umbc.edu/groups/doit-hybrid/documents/2307" rel="nofollow external" class="bo">new features </a>include new chat options, and easier access for moderators to view global permissions or to give control of shared applications to participants.  More information on these <a href="http://my.umbc.edu/groups/doit-hybrid/documents/2307" rel="nofollow external" class="bo">new features</a> can be found in<a href="http://my.umbc.edu/groups/doit-hybrid/documents/2307" rel="nofollow external" class="bo"> this document.</a><br><br>An introductory Bb Collaborate Training Workshop has been scheduled for August 27, from 2-3:30 pm in ENGR 025. To register, please go to <a href="http://my.umbc.edu/groups/training/events/12584" rel="nofollow external" class="bo">this event </a>on the<a href="http://my.umbc.edu/groups/training" rel="nofollow external" class="bo"> myUMBC Training Group</a>.  More workshops will be scheduled if there is sufficient demand. Additionally if departments are interested in "cohort specific training" and can guarantee a minimum of 4 participants, we will work with you to arrange a suitable time. Please <a href="https://rt.umbc.edu/UMBC/RequestHelp.html" rel="nofollow external" class="bo">submit an RT ticket</a> if you are interested in this latter option.  </div>
]]>
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<Summary>DoIT recently upgraded the Blackboard Collaborate web conferencing software to version 12. Previously created or recorded Bb Collaborate sessions remain on version 11, but any sessions created...</Summary>
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<PostedAt>Wed, 15 Aug 2012 18:42:10 -0400</PostedAt>
<EditAt>Wed, 15 Aug 2012 18:43:40 -0400</EditAt>
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<Title>New End-User License Option for Bb Mobile Learn</Title>
<Body>
<![CDATA[
    <div class="html-content"><a href="http://www.blackboard.com/" rel="nofollow external" class="bo">Blackboard, Inc.</a> has announced that starting on September 10, 2012, a <a href="http://www.blackboard.com/Platforms/Mobile/Products/Mobile-Learn.aspx" rel="nofollow external" class="bo">new End-User License option</a> will be available for <a href="http://www.blackboard.com/Platforms/Mobile/Products/Mobile-Learn.aspx" rel="nofollow external" class="bo">Bb Mobile Learn</a>.   <span>UMBC currently has the free version of this building block installed which allows access for </span><span>iOS®  devices</span> <span> via Wi-Fi </span>and for other smartphones on the Sprint network. Once the new option is implemented, students and instructors who want to use the Mobile Learn app will be prompted to purchase access for $1.99 per year, or a one-time $5.99 fee.  The Personal License option enables all <span>iOS®
     and Android®</span> users to access Blackboard Mobile Learn, on all mobile carriers around the world as well as via Wi-Fi.<br><span><br>The features of the new <a href="http://www.blackboard.com/Platforms/Mobile/Products/Mobile-Learn.aspx" rel="nofollow external" class="bo">Bb Mobile Learn</a> app include the ability to participate in many of the interactive tools on Bb such as discussion boards, blogs, and journals.  Additionally students will have greater ability to view announcements and grades, access content, and complete quizzes using their mobile devices.<br></span></div>
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</Body>
<Summary>Blackboard, Inc. has announced that starting on September 10, 2012, a new End-User License option will be available for Bb Mobile Learn.   UMBC currently has the free version of this building...</Summary>
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<Group token="doit">Division of Information Technology (DoIT)</Group>
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<Sponsor>Division of Information Technology</Sponsor>
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<PostedAt>Tue, 14 Aug 2012 14:45:33 -0400</PostedAt>
<EditAt>Wed, 15 Aug 2012 11:10:44 -0400</EditAt>
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