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<NewsItem contentIssues="false" id="33852" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/33852">
<Title>RT-at-a-Glance tip of the day</Title>
<Body>
<![CDATA[
    <div class="html-content">For those of you who wish to have your RT-at-a-Glance refresh often and 
    yet have a large number of dashboard items you desire from time to time,
     there is an option to have the best of both worlds.<br><br>Refreshing often can be a performance issue for both the user and the system, 
    especially if you have a very busy RT-at-a-Glance. A solution for this 
    is available by adding the Saved Searches report to your RT-at-a-Glance.
     Things like My Closed Tickets, etc. which probably do not use that often but are needed in a pinch are perfect candidates for this 
    option. <br><br>By using the Saved Searches option the data is not loaded until 
    the item is clicked on.<br><br>In my setup this allows for less active items on my dashboard giving me better performance and it also allows me access to seldom used reports without having to add them to my RT-at-a-Glance manually.<br><br>I will not be surprised if many of you have already discovered this but decided it was worth sharing in case there are others out there like me.<br><br>Joe Kirby<br></div>
]]>
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<Summary>For those of you who wish to have your RT-at-a-Glance refresh often and  yet have a large number of dashboard items you desire from time to time,  there is an option to have the best of both...</Summary>
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<PostedAt>Thu, 08 Aug 2013 15:20:40 -0400</PostedAt>
<EditAt>Thu, 08 Aug 2013 15:22:47 -0400</EditAt>
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<NewsItem contentIssues="true" id="33749" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/33749">
<Title>DoIT Student Intern Published in Educause Review</Title>
<Body>
<![CDATA[
    <div class="html-content">Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called <a href="http://www.educause.edu/ero/article/beyond-it-help-desk" rel="nofollow external" class="bo">Beyond the IT Help Desk</a>. <br><br>EDUCAUSE® is a nonprofit association and the foremost community of IT leaders and
     professionals committed to advancing higher education.<br><br>The article explains how UMBC was able to use the RT (Request Tracker) Help System, REX (Report EXchange) Data Warehouse, and FAQ's (Frequently Asked Questions) Knowledge Base systems to achieve a comprehensive help desk solution for the entire university. <br><br>Laura joined the Business Systems Group (BSG) of Division of Information Technology 
    (DoIT) in the summer of 2012 and has been invaluable getting the word out about some of the <a href="http://doit.umbc.edu/about-doit/success-stories/" rel="nofollow external" class="bo">success stories</a> involving DoIT and our campus partners. <br><br>Her ability to grasp the concepts of the various technologies used throughout DoIT and pull them together in a cohesive manner has been remarkable.<br><br>Laura is a recent UMBC graduate (Class of 2013), a member of the English Honors Society (Sigma Tau Delta), and a recipient of the Learning Resource Center's Outstanding Tutor Award.<br><br>I am also excited for Laura as she begins her new position as the Arts and Entertainment Coordinator at The Baltimore Sun starting August 19, 2013.</div>
]]>
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<Summary>Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk.   EDUCAUSE® is a nonprofit association and the foremost...</Summary>
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<PostedAt>Tue, 06 Aug 2013 18:20:15 -0400</PostedAt>
<EditAt>Tue, 06 Aug 2013 18:28:36 -0400</EditAt>
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<NewsItem contentIssues="true" id="33691" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/33691">
<Title>DoIT Student Intern Published in Educause Review</Title>
<Body>
<![CDATA[
    <div class="html-content">Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called <a href="http://er.educause.edu/articles/2013/8/beyond-the-it-help-desk" rel="nofollow external" class="bo">Beyond the IT Help Desk</a>. <br><br>EDUCAUSE® is a nonprofit association and the foremost community of IT leaders and professionals committed to advancing higher education.<br><br>The article explains how UMBC was able to use the RT (Request Tracker) Help System, REX (Report EXchange) Data Warehouse, and FAQ's (Frequently Asked Questions) Knowledge Base systems to achieve a comprehensive help desk solution for the entire university. <br><br>Laura joined the Business Systems Group (BSG) of Division of Information Technology (DoIT) in the summer of 2012 and has been invaluable getting the word out about some of the <a href="http://doit.umbc.edu/about-doit/success-stories/" rel="nofollow external" class="bo">success stories</a> involving DoIT and our campus partners. <br><br>Her ability to grasp the concepts of the various technologies used throughout DoIT and pull them together in a cohesive manner has been remarkable.<br><br>Laura is a recent UMBC graduate (Class of 2013), a member of the English Honors Society (Sigma Tau Delta), and a recipient of the Learning Resource Center's Outstanding Tutor Award.<br><br>I am also excited for Laura as she begins her new position as the Arts and Entertainment Coordinator at The Baltimore Sun starting August 19, 2013.<br><br><br><br><br></div>
]]>
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<Summary>Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk.   EDUCAUSE® is a nonprofit association and the foremost...</Summary>
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<PostedAt>Tue, 06 Aug 2013 18:17:07 -0400</PostedAt>
<EditAt>Thu, 13 Apr 2017 00:07:50 -0400</EditAt>
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<NewsItem contentIssues="false" id="33684" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/33684">
<Title>Blackboard will be down 10 p.m. to midnight tonight, 8/5/13</Title>
<Tagline>SS Faculty Can Download 4-Week Bb Grades to Excel</Tagline>
<Body>
<![CDATA[
    <div class="html-content">To install a missing patch set that is stalling back end processes, including faculty export and import of content for Fall 2013 courses, <strong>DoIT will be taking Blackboard down from 10 p.m. to midnight tonight, August 5.</strong><br><br>Unfortunately, DoIT's <a href="http://my.umbc.edu/groups/doit/news/33467" rel="nofollow external" class="bo">restart of the Blackboard server on Friday, August 2</a>, did not fix the problem with stalled back-end processes, but it helped identify the cause. We regret the inconvenience, but need to proceed so faculty can prepare for the Fall semester. We also don't feel this can wait until our regular, weekly maintenance window this Friday.<br><br><strong>Note to Summer Session Faculty</strong>: DoIT knows that 4-week SS course grades are due tomorrow, August 6. If you will need access to grades in Blackboard, we recommend that you <a href="https://wiki.umbc.edu/x/b4B1AQ" rel="nofollow external" class="bo">download your Bb gradebook to Excel</a> BEFORE the 10 p.m. downtime begins. For help, see the following FAQ:<br><br><div><a href="https://wiki.umbc.edu/x/b4B1AQ" rel="nofollow external" class="bo">How do I download or upload my Bb gradebook to or from Excel?</a><br></div></div>
]]>
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<Summary>To install a missing patch set that is stalling back end processes, including faculty export and import of content for Fall 2013 courses, DoIT will be taking Blackboard down from 10 p.m. to...</Summary>
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<PostedAt>Mon, 05 Aug 2013 13:48:33 -0400</PostedAt>
<EditAt>Wed, 26 Mar 2014 12:29:50 -0400</EditAt>
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<NewsItem contentIssues="false" id="33467" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/33467">
<Title>Blackboard Scheduled Restart: Friday, August 2, at 10pm</Title>
<Body>
<![CDATA[
    <div class="html-content"><span><div>To address an issue with some automated, backend processes not completing, DoIT will be restarting the Blackboard system<span><span>on Friday</span></span>, August 2, at <span><span>10 p.m.</span></span> At this point, it is not expected that the restart will require the entire three-hour, <a href="http://www.umbc.edu/blogs/oit-news/archives/2007/09/weekly_blackboa.html" rel="nofollow external" class="bo">weekly maintenance window approved by the faculty senate</a>, but we are using this scheduled maintenance window to implement and evaluate Blackboard's recommended solution in a timely manner.</div><div><br></div><div>After Blackboard is back online, please clear your Internet browser cache and cookies before logging in. Step-by-step instructions are available at  the following: <a href="https://wiki.umbc.edu/x/gIAc" rel="nofollow external" class="bo">https://wiki.umbc.edu/x/gIAc</a>.</div></span></div>
]]>
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<Summary>To address an issue with some automated, backend processes not completing, DoIT will be restarting the Blackboard systemon Friday, August 2, at 10 p.m. At this point, it is not expected that the...</Summary>
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<PostedAt>Thu, 01 Aug 2013 14:00:34 -0400</PostedAt>
<EditAt>Wed, 26 Mar 2014 12:30:01 -0400</EditAt>
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<NewsItem contentIssues="false" id="33237" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/33237">
<Title>There will be no REX Student load this weekend</Title>
<Body>
<![CDATA[
    <div class="html-content">Due to maintenance
     being performed on the PeopleSoft Student Administration (SA) system 
    this weekend, we will not be refreshing the student information in REX 
    this weekend.  REX will continue to be available with data from this 
    morning's load.<br><br>This does not affect the REX Finance (T-REX) data.<br><br></div>
]]>
</Body>
<Summary>Due to maintenance  being performed on the PeopleSoft Student Administration (SA) system  this weekend, we will not be refreshing the student information in REX  this weekend.  REX will continue...</Summary>
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<NewsItem contentIssues="true" id="33118" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/33118">
<Title>Blackboard Down for Maintenance 10 pm 7/26 to 1 am 7/27</Title>
<Body>
<![CDATA[
    <div class="html-content">The UMBC Blackboard server will be down from 10 pm Friday 7/26 to 1 am Saturday 7/27.  This down time is during the <a href="http://www.umbc.edu/blogs/oit-news/archives/2011/08/blackboard_week.html" rel="nofollow external" class="bo">regularly scheduled maintenance window</a> and is necessary for DoIT staff to perform maintenance on the system. We appreciate your patience and apologize for any inconvenience that this down time may cause.<div><br></div><div>After Blackboard is back online, please clear your Internet browser cache and cookies before logging in. Step-by-step instructions are on <a href="https://wiki.umbc.edu/x/gIAc" rel="nofollow external" class="bo">https://wiki.umbc.edu/x/gIAc</a></div></div>
]]>
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<Summary>The UMBC Blackboard server will be down from 10 pm Friday 7/26 to 1 am Saturday 7/27.  This down time is during the regularly scheduled maintenance window and is necessary for DoIT staff to...</Summary>
<Website>http://my.umbc.edu/groups/bbannouncements/news/30314</Website>
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<NewsItem contentIssues="false" id="33040" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/33040">
<Title>myUMBC Update: Fall 2013</Title>
<Tagline>Baby steps toward the future!!!!</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p>It has been a while, but we have a few small updates that are in preparation for the <a href="http://my.umbc.edu/groups/myumbc/documents/4519" rel="nofollow external" class="bo">next version of myUMBC</a>. These are mostly procedural/administrative changes to get things more inline with some larger changes in the pipeline.</p><ul><li><strong>Community Spotlights limited to Institutional and Student Org groups</strong> - Spotlights are a useful and popular way to promote things to the campus, but they're almost too popular. Because each spotlight is approved by multiple people, a huge amount of time is spent validating that only the appropriate groups are submitting them. We've limited the ability to post Community Spotlights to only student orgs and institutional groups to make it easier to identify these groups.</li><ul><li>If you don't have a group for your department or student org, you should get one. It's quick and easy. <a href="http://my.umbc.edu/groups/new" rel="nofollow external" class="bo">Start a Group</a></li><li>Make sure everyone who needs to post spotlights is an admin of the group.</li><li>All groups are still free to post News, Events, Discussions, and Media.</li></ul><li><strong>Image Permission</strong> - when posting an image to myUMBC, it is important to only use ones that you have permission to repost. You are now asked to confirm this permission before you can upload images.</li><li><strong>Rich Content in Notifications </strong><span>- Your email notifications from myUMBC now include the full post and richer formatting. No more having to log in to myUMBC just to read something.</span></li><li><strong>Notifications OFF by default on new posts</strong><span> - myUMBC was generating a LOT of email to people, which sorta goes against one of our core goals to minimize the number of times you're interrupted throughout the day. Now, if you're posting something important that you want people to know about, put a check in the Send Notifications checkbox.</span></li><li><span><strong>Group Access changes</strong> - We've disabled the ability to change the access level of their groups to and from Private. This is to ensure that content and conversations made within groups retain intended audience.</span></li><li><span><strong>Category Deprecation</strong> - There is a little known feature in Groups called Categories. We would strongly encourage people not to use this feature because it may be removed in a future update. It is still enabled so that anyone using the tool has a chance to stop.</span></li></ul><div>If you have any questions, leave them in the comments and we'll do our best to answer them.</div></div>
]]>
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<Summary>It has been a while, but we have a few small updates that are in preparation for the next version of myUMBC. These are mostly procedural/administrative changes to get things more inline with some...</Summary>
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<NewsItem contentIssues="true" id="32899" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/32899">
<Title>Tony Finneran named Employee of the Quarter</Title>
<Body>
<![CDATA[
    <div class="html-content">Please join me in congratulating Tony Finneran of DoIT's Business Systems Group (BSG) for being selected as the July 2013 Exempt Employee of the Quarter.<div><br></div><div>Tony exemplifies team work and dedication. His attention to detail and commitment to resolving issues is remarkable. <br><br>In the last few months Tony has worked closely with UMBC's Procurement Office to support the annual PO Roll Over process and was instrumental in the success for the Grants Reconciliation project. It is common for leaders in both the Financial Services and Procurement departments to contact me and make sure I know how key Tony is to their success.<br><br>Thanks Tony!!<br><br></div></div>
]]>
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<Summary>Please join me in congratulating Tony Finneran of DoIT's Business Systems Group (BSG) for being selected as the July 2013 Exempt Employee of the Quarter.    Tony exemplifies team work and...</Summary>
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<PostedAt>Fri, 19 Jul 2013 16:44:58 -0400</PostedAt>
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<NewsItem contentIssues="true" id="32735" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/32735">
<Title>Patrick Simon to leave UMBC on August 15th</Title>
<Body>
<![CDATA[
    <div class="html-content"><p><span>It is with mixed emotions I am writing to announce that Patrick Simon, Business Analyst/Developer in DoIT’s Business Systems Group, will be leaving UMBC to become a consultant with Accenture. His last day on campus will be Thursday,
    August 15<sup>th</sup>. </span></p>
    
    <p><span>Patrick has been with UMBC since 1998,
    starting as a student employee and then hired full-time as a programmer to assist with the Student Information Legacy system and Y2k efforts. In 2003 Patrick joined the BSG technical
    team supporting the PeopleSoft Finance system. After a very successful three-year
    tour he took his new skills and moved over to the technical team focused on the
    implementation for the PeopleSoft Student Administration system. <br></span></p><p><span>Patrick has been instrumental in the success of many projects at UMBC. Some recent projects
    include an automated process for Admissions Posting Decision, which he
    co-presented at the most recent Regional PeopleSoft Users Group in June 2013, Online
    Transcript Request system from AVOW, and web-based front-end solutions for
    UMBC’s Request Tracker (RT) system.</span></p>
    
    <p><span>Patrick is another DoIT staff member with a UMBC success story. While working full-time
    he completed his Bachelors in Information Systems, got married and now has four
    beautiful daughters, and somehow managed to achieve an MBA from University of
    Maryland University College in 2011.</span></p>
    
    <p><span>I have truly enjoyed watching him grow into the professional he has become. Please
    join me in congratulating Patrick on his past and future successes.</span></p>
    
    <p><span>Sincerely,</span></p><p><span>Joe Kirby</span><span><br></span></p><p><span>Asst. VP, Business Systems Group</span>
    
    </p><p><span>Division of Information Technology</span></p></div>
]]>
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<Summary>It is with mixed emotions I am writing to announce that Patrick Simon, Business Analyst/Developer in DoIT’s Business Systems Group, will be leaving UMBC to become a consultant with Accenture. His...</Summary>
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<PostedAt>Wed, 17 Jul 2013 14:23:17 -0400</PostedAt>
<EditAt>Wed, 17 Jul 2013 14:32:55 -0400</EditAt>
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