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<NewsItem contentIssues="false" id="45446" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/45446">
<Title>RT Performance Update/ Downtime Notice</Title>
<Body>
<![CDATA[
    <div class="html-content">DoIT has contracted to have RT's vendor support provide a performance review as the growth of RT over the last 5 years has impacted our day to day use.<br><br>Just to provide some background for the last 5 years to highlight the growth.<br><br>2009 - 50 queues and @ 100 support staff 19,985 tickets Calendar 2009<br>2014 - 225 queues and 612 support staff 83,774 tickets for Calendar 2013<br><br>In the last 6-8 months DoIT has migrated the database and web servers to newer equipment as that was also 5 years old.<br><br>In the last 3-4 weeks our vendor has made several recommendations. Most recommendations were related to OWNER access within RT, which was fairly wide open. Many of you have noticed that the number of folks who can actually be assigned a tickets ownership has been reduced to those who have been resolving the tickets. To ensure the access for those in the specific departments remained adequate I have added a secondary access for them which provides all access minus own, take, or steal. I am more than happy to sit down with RT administrators in each of your areas and go over this in more detail.<br><br>The last 2 components recommended are to adjust some system parameters within the RT config area and to increase the number of cpu's for the web server. Both of these items will require RT Downtime.<br><br>Part 1 - adjust RT system configs will occur tonight 7-21-2014 at 10pm. The outage in expected to be less than an hour and most likely 10 minutes.<br><br>Part 2 - add CPU to the web server is being explored now and I will provide an update as soon as I know more.<br><br>The goal is to get us as ready as possible for the Fall 2014 opening.<br><br>Thanks to everyone for the feedback, cooperation, and willingness to work with us on these type of challenges.<br><br>Joe Kirby<br><br><br><br></div>
]]>
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<Summary>DoIT has contracted to have RT's vendor support provide a performance review as the growth of RT over the last 5 years has impacted our day to day use.  Just to provide some background for the...</Summary>
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<PostedAt>Mon, 21 Jul 2014 12:26:39 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45357" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/45357">
<Title>Departmental shared drive downtime this Friday at 6:00pm</Title>
<Body>
<![CDATA[
    <div class="html-content"><span>As part of our continuing commitment to security the servers that provide the department network shared drives need to be taken down so the operating system can be upgraded and patched.</span><br><br><span>This Friday, July 18th at 6:00pm, these servers will be taken off-line. This will impact connectivity to all network shared drives with letters I: through Z: with the exception of the P: (Peoplesoft) drive. Connectivity to the shared drives should be fully restored by 10:00pm that evening. While there is no action required for end users, people may want to reboot their machine Monday morning to ensure all the drive mappings reconnect properly.</span><br><br><span>If you have any questions, please feel free to contact me.</span><br><br><span>Thank you,</span><br><br><span>Damian Doyle</span></div>
]]>
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<Summary>As part of our continuing commitment to security the servers that provide the department network shared drives need to be taken down so the operating system can be upgraded and patched.  This...</Summary>
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<PostedAt>Wed, 16 Jul 2014 09:22:22 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45351" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/45351">
<Title>Course Enrollment report updated</Title>
<Body>
<![CDATA[
    <div class="html-content">The <em>Course Enrollment</em> report has been modified to print all instructors rather than just one when there are multiple instructors for a section.  <span>Additionally,
     the listing of parameter selections will now print at the end of the 
    report rather than at the top of the first page.  The report can be 
    accessed by going to<span> </span><a href="http://rex.umbc.edu/" rel="nofollow external" class="bo"><span>rex</span>.umbc.edu</a>, clicking on '<em>Guided Reports</em>', then navigating to <em>Curriculum Management</em> &gt; <em>Course</em> <em>&gt; Course Enrollment</em>.</span></div>
]]>
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<Summary>The Course Enrollment report has been modified to print all instructors rather than just one when there are multiple instructors for a section.  Additionally,  the listing of parameter selections...</Summary>
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<PostedAt>Tue, 15 Jul 2014 16:59:16 -0400</PostedAt>
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<NewsItem contentIssues="true" id="45324" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/45324">
<Title>Fall Blackboard Drop-in Hours</Title>
<Tagline>Swing-by &amp; discover new ways to engage your students online!</Tagline>
<Body>
<![CDATA[
    <div class="html-content">To support faculty ongoing Blackboard support needs,  DoIT will be offering additional weekly drop-in hours beginning Wednesday, August 20. A DoIT staff member will be available to work one-on-one with users who show up during the designated times.<br><br>Drop-In sessions will focus on one of the many tools we support, including the following:<br><ul><li><a href="https://wiki.umbc.edu/display/faq/Tips+for+Faculty+-+About+the+Grade+Center" rel="nofollow external" class="bo">Grade Center</a></li><li><a href="http://doit.umbc.edu/itnm/managing-content/" rel="nofollow external" class="bo">Adaptive Release</a></li><li><a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate" rel="nofollow external" class="bo">Collaborate</a></li><li><a href="https://wiki.umbc.edu/display/faq/Camtasia+Relay" rel="nofollow external" class="bo">Camtasia Relay </a></li></ul>Given variation in user needs and scheduling, the Drop-In format will be as follows:<br><ol><li><strong>Orientation</strong> (5 minutes): A quick overview of what the tool does. If all you want is a demo, come early.</li><li><strong>Recommendations</strong> (10 minutes): 1-2 tips based on our observations from providing faculty support, as well identification of effective practices  and practitioners.</li><li><strong>Q &amp; A</strong> (40 minutes): This is your time. What do you want to know? What's a problem you'd like to solve or a new opportunity you'd like to explore?</li></ol>In addition to the F2F sessions, DoIT will also offer virtual drop-in sessions using Blackboard's web-conferencing tool, <a href="https://wiki.umbc.edu/display/faq/Blackboard+Collaborate?src=search" rel="nofollow external" class="bo">Collaborate</a>. Any faculty members with Bb questions may participate in these online sessions between 12:00 – 1:00 PM on the appointed Wednesday by visiting the following link: <a href="www.umbc.edu/go/collaborate" rel="nofollow external" class="bo">www.umbc.edu/go/collaborate</a><a href="http://my.umbc.edu/groups/doit/events/24774" rel="nofollow external" class="bo"><br></a><ul><li><a href="http://my.umbc.edu/groups/doit/events/24774" rel="nofollow external" class="bo">Wednesday, August 20: ENG 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24780" rel="nofollow external" class="bo">Wednesday, August 27: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24775" rel="nofollow external" class="bo">Wednesday, September 3: ENG 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24781" rel="nofollow external" class="bo">Wednesday, September 10: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24776" rel="nofollow external" class="bo">Wednesday, September 17: ENG 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24782" rel="nofollow external" class="bo">Wednesday, September 24: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24777" rel="nofollow external" class="bo">Wednesday, October 1: ENG 025</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24783" rel="nofollow external" class="bo">Wednesday, October 8: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/23188" rel="nofollow external" class="bo">Wednesday, October 22: Virtual Session</a></li><li><a href="http://my.umbc.edu/groups/doit/events/24779" rel="nofollow external" class="bo">Wednesday, October 29: ENG 025</a></li></ul><p>Please note that these are not formal Blackboard training classes. Additional dates and times may be added as demand warrants. </p></div>
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<Summary>To support faculty ongoing Blackboard support needs,  DoIT will be offering additional weekly drop-in hours beginning Wednesday, August 20. A DoIT staff member will be available to work one-on-one...</Summary>
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<NewsItem contentIssues="true" id="45172" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/45172">
<Title>DoIT Welcomes Two New Instructional Technology Specialists</Title>
<Tagline>Bielak and Hawken to start on 7/7</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><span>It is with great pleasure and excitement that I introduce and welcome both Holly Bielak and Mariann Hawken to DoIT's Instructional Technology &amp; New Media (ITNM) group. Mariann and Holly join <a href="http://my.umbc.edu/groups/doit/news/31498" rel="nofollow external" class="bo">Tom Penniston</a> as Instructional Technology Specialists in our office.</span></p><br><p><span>Holly (pictured at left) comes to us from Coppin State University where she served as an Instructional Technologist and Trainer and provided assistance and support to faculty, staff and students regarding the use of technology in the classroom and workplace. She also brings experience in the classroom as an adjunct instructor in Information Technology and Education as well as both Blackboard administration and training experience. Holly earned her Bachelor of Arts in American Studies here at UMBC, her Master of Education in Instructional Technology at the University of Maryland University College, and is currently pursuing her Doctor of Philosophy in Instructional Design for Online Learning at Capella University.</span></p><br><p><span>Mariann brings with her from Bowie State University over 14 years of experience working with both graduate and undergraduate faculty to effectively integrate technology into the curriculum and the classroom. She has supported traditional, hybrid, and fully online course design and development and has been selected as a Blackboard MVP by the company for her expertise, experience, and use of best practices with the learning management system. Mariann has also served as an adjunct instructor in English and Communications and has two master’s degrees from the University of Maryland University College: a Master of Education in Instructional Technology and a Master of Distance Education in Teaching &amp; Training.</span></p><br><br><p><span>Please join me in welcoming both Holly and Mariann to the UMBC family.</span></p><br><p><span>Sincerely,</span></p><br><p><span>Sherri Braxton-Lieber</span></p><p><span>Director of Instructional Technology</span></p><p><span>UMBC Division of Information Technology (DoIT)</span></p><br></div>
]]>
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<Summary>It is with great pleasure and excitement that I introduce and welcome both Holly Bielak and Mariann Hawken to DoIT's Instructional Technology &amp; New Media (ITNM) group. Mariann and Holly join...</Summary>
<Website>http://doit.umbc.edu/itnm/</Website>
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<PostedAt>Mon, 30 Jun 2014 12:42:47 -0400</PostedAt>
<EditAt>Mon, 16 Feb 2015 12:29:56 -0500</EditAt>
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<NewsItem contentIssues="false" id="45169" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/45169">
<Title>Campus wiki downtime early on 7/2/2014</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>On Wednesday, July 2nd starting at 6:30am the campus wiki will be offline.  This is to replace some failed hardware on the system that runs the wiki.</div><div><br>This outage is expected to last one hour, with service restored by 7:30am on Wednesday, July 2nd.</div><div><br></div><div>During the outage, the campus wiki will be inaccessible.  If you have any questions or concerns, please contact our Technology Support Center at x53838.</div><div><br></div></div>
]]>
</Body>
<Summary>On Wednesday, July 2nd starting at 6:30am the campus wiki will be offline.  This is to replace some failed hardware on the system that runs the wiki.   This outage is expected to last one hour,...</Summary>
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<PostedAt>Mon, 30 Jun 2014 10:40:12 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45136" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/45136">
<Title>REX/T-REX downtime Friday, 6/27, from 9 to 10 PM</Title>
<Body>
<![CDATA[
    <div class="html-content">REX/T-REX will be unavailable Friday evening, 6/27, from 9 to 10 PM for hardware maintenance to install additional memory in the server.  Please let us know if you have any questions.<br><br>Kevin<br><br></div>
]]>
</Body>
<Summary>REX/T-REX will be unavailable Friday evening, 6/27, from 9 to 10 PM for hardware maintenance to install additional memory in the server.  Please let us know if you have any questions.  Kevin</Summary>
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<PostedAt>Thu, 26 Jun 2014 04:57:32 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45085" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/45085">
<Title>Advising and Registration Status by Plan report updated</Title>
<Body>
<![CDATA[
    <div class="html-content"><div><div><span><span>The<span> </span><em>Advising and Registration Status by Plan</em><span> </span>report
     has been modified to allow selection of one or all careers.  Note that 
    the report will no longer default to Undergraduate and you will have to 
    select a career when running the report.  </span>As a reminder, this 
    report is useful for obtaining a list of students who have been term 
    activated for a particular plan(s).  The report can be accessed by going
     to<span> </span><a href="http://rex.umbc.edu/" rel="nofollow external" class="bo">rex.umbc.edu</a>, clicking on '<em>Guided Reports</em>', then clicking on '<em>Student Records and Enrollment</em>', '<em>Plan Enrollment</em>', then '<em>Details</em>'.</span></div>
    
    <span>
    <br></span></div><span></span></div>
]]>
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<Summary>The Advising and Registration Status by Plan report  has been modified to allow selection of one or all careers.  Note that  the report will no longer default to Undergraduate and you will have to...</Summary>
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<PostedAt>Thu, 19 Jun 2014 08:13:13 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45055" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/45055">
<Title>REX Grade Distribution for External Audience</Title>
<Body>
<![CDATA[
    <div class="html-content"><div>Home<span> &gt; </span>Census Data<span> &gt; </span>Survey Data - External<span> &gt; </span>Grade Distribution for External Audience<span><br>
    
    
    
    
    
    
    
    </span></div><div><br></div><span>The
     above report on REX is used to provide grade distribution statistics to
     MyEdu, who requested it under the Freedom of Information Act.  It shows
     each class section for a given term, including the number of people 
    with each grade and the instructor's name.  It excludes any class with 
    10 or fewer students, and any class where everyone, or everyone except 
    one student, received the same grade. It is based on grades frozen at 
    the end of the semester (Version = "End of Term Census").  This 
    information has been provided to MyEDU for a couple years now, but this 
    report would be used for any similar external requests made under the </span><span>Freedom of Information Act.</span></div>
]]>
</Body>
<Summary>Home &gt; Census Data &gt; Survey Data - External &gt; Grade Distribution for External Audience             The  above report on REX is used to provide grade distribution statistics to  MyEdu, who...</Summary>
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<PostedAt>Tue, 17 Jun 2014 09:01:29 -0400</PostedAt>
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<NewsItem contentIssues="false" id="45051" important="false" status="posted" url="https://beta.my.umbc.edu/groups/doit/posts/45051">
<Title>Campus webmail to be upgraded on June 19th</Title>
<Tagline>This will not affect UMBC Google mail (Gmail) users</Tagline>
<Body>
<![CDATA[
    <div class="html-content"><p><span>On Thursday, June 19th at 7am, DoIT will be performing an upgrade of the campus webmail environment for our dedicated Cyrus mail servers. The current webmail environment is out of date on both the hardware and software. There will be a brief outage to transition to the new server and no data will be lost during this upgrade.  Anyone logged into webmail prior to 7am will need to restart their browser and login again once the upgrade is completed.  Users of Cyrus webmail will notice a more refined interface with new colors as well as some icons that have shifted location.  </span></p><p><span><br>Anyone wishing to try out the new Cyrus webmail environment is encouraged to login at </span><a href="http://webmail2.umbc.edu/" rel="nofollow external" class="bo"></a><a href="https://webmail2.umbc.edu/" rel="nofollow external" class="bo">https://webmail-dev.core.umbc.edu</a>. If you have any questions or concerns, please contact the <a href="http://doit.umbc.edu/tsc" rel="nofollow external" class="bo">Technology Support Center</a> <span>at x53838.</span></p><br><p><span>Note: This campus webmail upgrade will not impact users who have migrated their email to Google.  </span></p></div>
]]>
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<Summary>On Thursday, June 19th at 7am, DoIT will be performing an upgrade of the campus webmail environment for our dedicated Cyrus mail servers. The current webmail environment is out of date on both the...</Summary>
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