LDAP-master and webadmin downtime on 12/18/2014 Hello all.

On Thursday, December 18th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be unavailable.  Account authentication and logins will not be affected during this downtime.  

The maintenance window will allow staff to apply needed security and application updates.  The outage window is expected to last two hours with services being restored by 4pm on Thursday, December 18th.  

During the outage window account creations will be queued and then processed upon restoration of services.  If you have any questions or concerns, please contact our Technology Support Center at x53838.

Thanks!
]]> Hello all. On Thursday, December 18th starting at 2pm LDAP-Master and Webadmin will be taken down for system maintenance.  During this time account creations and password changes will be... https://beta.my.umbc.edu/api/v0/pixel/news/48462/guest@my.umbc.edu/5356b70038e29a53fb11c83efaf62e9a/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 true Wed, 03 Dec 2014 10:26:09 -0500 Easy and Efficient: Electronic Time Sheets are Live Electronic Time Sheets Live in DoIT, HR, Admin & Finance! When it comes to going green, composting and recycling aren’t the only things UMBC is doing to help the environment. Recently, the university has also started the process of switching from paper time sheets to electronic.

The idea to go paperless started about eight years ago as other University System of Maryland schools started to make the change. A committee at UMBC was created, but the project was eventually put on hold due to the PeopleSoft system preparing to go live and other campus initiatives.

Earlier this year, the project was revisited and DoIT collaborated with Human Resources to create the electronic time sheet. “We’re automating the paper process and adding edits for improved data entry,” explains Stacy Long, Director, Administrative Affairs & Research Administration Enterprise Systems for DoIT.

With the current paper process, there is a chain of people that the time sheets must travel between after each pay period. Once an employee completes the time sheet, his or her supervisor must sign it and submit the sheet to the payroll preparer. That individual must then key all of the information into the time entry system.

“With the technology we have now, the paper process has become very antiquated,” says Sherrell McNamara, Human Resources and Information Systems Manager. “The current time sheet process does not provide efficiency to the overall time sheet, time entry and payroll processes at the department and HR levels.  Going electronic will add value in enhancing business processes as well as aid the campus in leveraging in technology.”

Now, the electronic time sheets will streamline the old process. It takes just two clicks for an employee to authorize and submit the time sheet, and then it is automatically sent to his or her supervisor. Supervisors can see a list of the employees they manage with their total work hours and links to the detailed time sheets. They can simply click the link to view the full time sheet and check a box next to an employee’s name to approve the hours. If there is an error, they can send it back to the employee to correct.  Employees’ time is automatically loaded into the Payroll system so the Payroll Preparers will no longer have to key in that information, which is a great efficiency gain.

On the user’s end, preferences can be managed so that time is filled in automatically for individuals with set schedules each week. Holidays are filled in by default, and users can also see leave balances.  Email notifications are sent to employees and supervisors to provide deadline reminders.

The electronic time sheet is also set up to work with the internal procedures and practices that different departments may already have in place for filling out time sheets. There is a comment box where employees or supervisors can insert notes, and there are optional code fields when inputting work hours. For example, student workers who work at multiple Residential Life locations can input the code for the different dorms or apartments. These codes give departments another way to run reports using the time sheet data.

Besides reducing the data entry time, the electronic time sheets also make communication easier for HR. The new time sheets feature a box near the top where HR can display custom messages. For example, HR can now display a message about how to account for a campus closure that will be seen by all employees when filling out work hours for that pay period instead of needing to send a campus-wide email.

The new time sheet is hosted in PeopleSoft and accessible through myUMBC, my.umbc.edu/go/timesheets. To help ease the transition between the paper and electronic time sheets, HR has worked with DoIT to ensure that the electronic version looks almost identical to the old paper sheets. HR will also provide training in the form of a few classroom-style sessions and videos as the entire campus makes the switch.  Plus, electronic time sheets documentation is available to UMBC employees now and can be found at my.umbc.edu/groups/ets. 

]]> When it comes to going green, composting and recycling aren’t the only things UMBC is doing to help the environment. Recently, the university has also started the process of switching from paper... https://beta.my.umbc.edu/api/v0/pixel/news/48423/guest@my.umbc.edu/990faf2d7def0bc00316a8cf7581be23/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/423/141effa0635e070f437b1e22716d09cf/xxlarge.jpg?1417531761 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/423/141effa0635e070f437b1e22716d09cf/xlarge.jpg?1417531761 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/423/141effa0635e070f437b1e22716d09cf/large.jpg?1417531761 https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/423/141effa0635e070f437b1e22716d09cf/medium.jpg?1417531761 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/423/141effa0635e070f437b1e22716d09cf/small.jpg?1417531761 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/423/141effa0635e070f437b1e22716d09cf/xsmall.jpg?1417531761 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/423/141effa0635e070f437b1e22716d09cf/xxsmall.jpg?1417531761 1 0 true Tue, 02 Dec 2014 09:52:55 -0500 Classroom Support of VHS Players to Cease as of June 1, 2017

We want to give you as much notice as possible about our plan to cease classroom support of VHS players on June 1, 2017. This plan was created with the input from the UMBC Classroom Committee, the AOK Library, and DoIT using the information gathered from the campus-wide VHS Usage Survey distributed in March of 2014.

Since the summer of 2012 both new and renewed technology-rich learning spaces have not included a VHS player. Our current pool of devices is beginning to fail and we are finding it difficult to purchase replacement equipment. Increasingly we see challenges with the quality of existing VHS tapes as they age. Campus usage and library circulation data confirms the decline in the use of VHS media. In addition, many of our VHS tapes do not meet the requirements for accessibility of instructional materials. For instance, do the VHS resources that you use now include closed captioning?

DoIT will continue to have a limited number of VHS players available for delivery from AV Services throughout the transition. The AOK Library will continue to provide VHS viewing stations and a screening room after June, 2017.If you currently own VHS tapes that you use for instruction, you should begin to develop a strategy for migrating that material to a digital or online format. Staff in DoIT and the Library will be glad to assist if you have questions regarding the transition from VHS tapes to updated media formats.

To help, we recommend the following:

 Many VHS tapes used for instruction are now available online by subscription or purchased as DVD material. DoIT is working with the Library to investigate options for streaming media.

 Bookmark clips and desired content in your browser.

We hope that by giving you as much advance warning as possible we can begin working with groups to make an orderly transition before VHS tapes are impossible to support and this impacts your instruction.

Please visit our FAQ page at https://wiki.umbc.edu/display/faq/Classroom+VHS+Player+Retirement

Thank you in advance for your cooperation.

]]> We want to give you as much notice as possible about our plan to cease classroom support of VHS players on June 1, 2017. This plan was created with the input from the UMBC Classroom Committee,... https://wiki.umbc.edu/display/faq/Classroom+VHS+Player+Retirement https://beta.my.umbc.edu/api/v0/pixel/news/48399/guest@my.umbc.edu/c4177b77b4ce722c1b0454275700ac60/api/pixel vhs Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 1 0 false Mon, 01 Dec 2014 10:14:50 -0500 Mon, 01 Dec 2014 10:17:17 -0500 Server Patching December 19th from 6pm to midnight As part of our ongoing commitment to security, the Unix Infrastructure will be conducting its quarterly patching of systems.  While many of the systems will be patched without any service disruption, there are several systems which require the downtime of key services.  The schedule below outlines which key services will be offline and for how long.

Friday December 19th, 6pm to 12am

  • Access to Cyrus and UMBC Webmail (accounts not migrated to UMBC Gmail)

    • All mail will be queued up and delivered after the server is patched

    • Expected to be unreachable from 6pm to 8pm

  • myUMBC lite page will be up resulting in reduced myUMBC functionality

  • The sites (wordpress) web hosting environment will be unreachable

  • The new web hosting environment will be down (pages will be available but any database calls will not work)

  • All HFS (user) servers will be offline

  • Student mySQL databases will be offline

  • RT will be down (expected to be down 6pm to 8pm)

  • Userpages will be unavailable

  • Wiki will be unavailable

  • License5 will be down (autodesk, cadence, idl, schrodinger, xilinx, mathematica)

  • Student mySQL databases will be offline

  • Perseus will be unavailable


There will be no data loss during the outage and no user action is required prior to the downtime. If you have any questions or concerns, please contact the Technology Support Center at x53838.
]]> As part of our ongoing commitment to security, the Unix Infrastructure will be conducting its quarterly patching of systems.  While many of the systems will be patched without any service... https://beta.my.umbc.edu/api/v0/pixel/news/48352/guest@my.umbc.edu/cc9ced38e128897f2e7740b9425b3e65/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 false Wed, 26 Nov 2014 12:25:10 -0500 RT webpage color scheme enhancement DoIT's Andrea Mocko has experimented with adjusting the color scheme for RT to have more of a UMBC look and feel.

To that end I will ask folks to take a look at our development RT to see the enhanced presentation.

If I do not get any major objections or issues we will put in place this friday, 11-21-2014

Please goto the new RT color scheme and remember this is old RT data so you may not see everything exactly like it is in production.

Thanks

Joe Kirby
]]> DoIT's Andrea Mocko has experimented with adjusting the color scheme for RT to have more of a UMBC look and feel. To that end I will ask folks to take a look at our development RT to see the... https://beta.my.umbc.edu/api/v0/pixel/news/48139/guest@my.umbc.edu/97bc9ec4a6ca0fe1c891f644e2f1b16d/api/pixel RT - Request Tracker https://beta.my.umbc.edu/groups/rt https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/original.png?1343496195 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxlarge.png?1343496195 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xlarge.png?1343496195 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/large.png?1343496195 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/medium.png?1343496195 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/small.png?1343496195 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxsmall.png?1343496195 RT - Request Tracker 1 6 true Tue, 18 Nov 2014 14:08:54 -0500 sites.umbc.edu Scheduled Maintenance 12/6/2014 On Saturday December 6th, 2014 we will be upgrading the software running the sites.umbc.edu environment. Maintenance is scheduled for the whole day. The sites.umbc.edu website Admin Dashboard will be down during part of the process, however there will only be a brief period during which websites may be offline.

This software upgrade includes:

As with all upgrades, it is a good idea to check over your site once it has been completed just to ensure no issues have arisen. ]]> On Saturday December 6th, 2014 we will be upgrading the software running the sites.umbc.edu environment. Maintenance is scheduled for the whole day. The sites.umbc.edu website Admin Dashboard will... https://beta.my.umbc.edu/api/v0/pixel/news/48138/guest@my.umbc.edu/db43d3a64eaad001adf90d2127ee5621/api/pixel downtime maintenance Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/138/6acb9a31556eee1a13176130b92418d6/xxlarge.jpg?1416334151 https://assets1-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/138/6acb9a31556eee1a13176130b92418d6/xlarge.jpg?1416334151 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/138/6acb9a31556eee1a13176130b92418d6/large.jpg?1416334151 https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/138/6acb9a31556eee1a13176130b92418d6/medium.jpg?1416334151 https://assets3-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/138/6acb9a31556eee1a13176130b92418d6/small.jpg?1416334151 https://assets2-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/138/6acb9a31556eee1a13176130b92418d6/xsmall.jpg?1416334151 https://assets4-beta.my.umbc.edu/system/shared/thumbnails/news/000/048/138/6acb9a31556eee1a13176130b92418d6/xxsmall.jpg?1416334151 0 0 true Tue, 18 Nov 2014 13:13:26 -0500 Update: UMBC Establishes Adobe Campus Site License Adobe Creative Cloud for Personal Machines

Adobe Creative Cloud Software now available on Faculty and Staff Personal Machines

 

As previously announced, UMBC is now licensed site wide for the use of the full Adobe Creative Cloud Suite of software on all UMBC owned computers.  These applications include:

 

Acrobat XI Pro

AfterEffects CC

Audition CC

Bridge CC

Dreamweaver & Muse CC

Edge Animate CC

Edge Code CC

Edge Reflow CC

Exchange Panel

Extendscript Toolkit CC

Extension Manager CC

Fireworks CS6

Flash Builder Premium

Flash Professional CC

Gaming SDK 1.3

Illustrator CC

InCopy CC

InDesign CC

Lightroom

Media Encoder CC

Photoshop CC

Prelude CC

Premier Pro CC

Scout CC

SpeedGrade CC

 

In addition to site wide use of the full Adobe Creative Cloud on all UMBC owned computers, the Adobe license, acquired with the help of the Maryland Education Enterprise Consortium, provides availability for Faculty and Staff to install the Creative Cloud on up to two personally owned computers.  The details of the agreement are as follows:

 

·        Faculty & staff are entitled to the same applications at home (the full collection) as the institution itself.

·        Upon redemption, the Creative Cloud Manager desktop application is installed. That application allows Faculty and Staff to download some or all of the Creative Cloud applications at their discretion and convenience. If Faculty or Staff originally downloaded some number of applications – and later determines they need others - they can certainly come back at a later time to download any additional applications by using the Creative Cloud Manager application.

·        Redemption codes are tied to a Faculty and Staff’s Adobe ID

·        Redemption codes will work on up to (2) Faculty and Staff personal computers, on either the Windows or Mac platform.

 

In order to obtain the Adobe Creative Cloud software suite for personal use, please see our instructional wiki at:

 

https://wiki.umbc.edu/display/faq/How+to+Install+Adobe+Creative+Cloud+on+a+Personal+Computer

 

Adobe On-line Training Materials

 

Adobe has also provided the UMBC community with access to their entire library of training material.  Using the Adobe ID created through the process explained in the wiki, Faculty and Staff will have access to all the video tutorials and reference material available on the Adobe website.  This includes, but is not limited to, an extensive collection of Lynda.com video tutorials on various Adobe applications. These resources are available by logging in to the Adobe website using your Adobe ID, and are available immediately upon redemption of a personal use redemption code.

 

]]> Adobe Creative Cloud Software now available on Faculty and Staff Personal Machines   As previously announced, UMBC is now licensed site wide for the use of the full Adobe Creative Cloud Suite of... https://wiki.umbc.edu/display/faq/How+to+Install+Adobe+Creative+Cloud+on+a+Personal+Computer https://beta.my.umbc.edu/api/v0/pixel/news/48058/guest@my.umbc.edu/600ade65f25311e478ae3590b1bc70fe/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 2 0 false Fri, 14 Nov 2014 09:20:03 -0500 Sat, 14 Mar 2015 00:41:27 -0400 Updates to Graduation and Plan reports in REX New columns have been added to the Graduation Application Status report to show the Reporting Plan, Reporting College, and Reporting Org for each of the student's plans (up to 4 per student).

The report can be accessed by going to rex.umbc.edu, clicking on 'Guided Reports', then navigating to Student Records and Enrollment > Degrees > Details > Graduation Application Status.



A new parameter has been added to the Advising and Registration by Plan report called 'Show Plan CIP Codes?'.  If 'yes' is selected, the CIP code for each of the student's plans will be shown on the report.  For most people, this information is not needed and therefore, the parameter will default to 'No' and those columns will not be included on the report.

The report can be accessed by going to rex.umbc.edu, clicking on 'Guided Reports', then navigating to Student Records and Enrollment > Plan Enrollment > Details > Advising and Registration Status by Plan. ]]> New columns have been added to the Graduation Application Status report to show the Reporting Plan, Reporting College, and Reporting Org for each of the student's plans (up to 4 per student). The... https://beta.my.umbc.edu/api/v0/pixel/news/48056/guest@my.umbc.edu/a95c9322c462fbeae85361ac2f69477d/api/pixel rex Report Exchange (REX) https://beta.my.umbc.edu/groups/rex https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/xsmall.png?1349113538 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/original.png?1349113538 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/xxlarge.png?1349113538 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/xlarge.png?1349113538 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/large.png?1349113538 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/medium.png?1349113538 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/small.png?1349113538 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/xsmall.png?1349113538 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/027/84d2a013f34a449185e0a8b510929235/xxsmall.png?1349113538 Report Exchange (REX) 0 0 true Thu, 13 Nov 2014 21:49:24 -0500 Campus Help System (RT) hits new milestone UMBC uses an open source system called Request Tracker (RT) from a company named BestPractical to provide help to the UMBC campus community at large. In fact UMBC has been recognized on the BestPractical website as one of their many success stories citing an August 2013 Educause Online Review article called Beyond the IT Help Desk.

On Tue Nov 11, 2014 14:11:24 RT received its 500,000th ticket since going live Feb 23, 2009.

In this time RT has grown from a DoIT centric Help System to a campus wide system serving 25+ areas on campus, and growing. RT has also expanded from a typical trouble ticket system to also include service type request for both internal and external operations across many areas of campus.

As of Nov 12, 2014 RT has recorded 94,934 tickets for the 2014 calendar year.

The acceptance of RT as a mechanism to provide a common support has created increased interest by many of our higher educations peers and this is a tribute to the 'UMBC way' as many of our peers have stated how fortunate we are to have such broad collaborations.

RT has also been nicely complemented by our FAQ system (umbc.edu/faq) to allow the community to try and solve their own issues, especially in off hours.

Our latest members to adopt RT for managing their back office support include Procurement and Student Affairs Business Service Center.

We are also working with the CNMS Business Service Center, the PAHB operations staff, and the MME Technical Center.

Lastly, I would like to thank everyone involved with RT for the continued support and feedback.

Joe Kirby
]]> UMBC uses an open source system called Request Tracker (RT) from a company named BestPractical to provide help to the UMBC campus community at large. In fact UMBC has been recognized on the... https://beta.my.umbc.edu/api/v0/pixel/news/48034/guest@my.umbc.edu/1d4943fe41da1877b6a58501bd120fcc/api/pixel Division of Information Technology (DoIT) https://beta.my.umbc.edu/groups/doit https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/original.JPG?1727453227 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxlarge.png?1727453227 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xlarge.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/large.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/medium.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/small.png?1727453227 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xsmall.png?1727453227 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/021/d27760c5de12c74b73faec8d0e631acf/xxsmall.png?1727453227 Division of Information Technology 0 0 true Thu, 13 Nov 2014 08:02:12 -0500 Fri, 14 Nov 2014 09:50:35 -0500 RT hits new milestone On Tue Nov 11, 2014 14:11:24 2014 RT received its 500,000th ticket since going live Feb 23, 2009.

In this time RT has grown from a DoIT centric Help System to a campus wide system serving 25+ areas on campus, and growing. RT has also expanded from a typical trouble ticket system to also include service type request for both internal and external operations across many areas of campus.

As of Nov 12, 2014 RT has recorded 94,934 tickets for the 2014 calendar year.

The acceptance of RT as a mechanism to provide a common support has created increased interest by many of our higher educations peers and this is a tribute to the UMBC way as many of our peers have stated how fortunate we are to have such broad collaborations.

RT has also been nicely complemented by our FAQ system (umbc.edu/faq) to allow the community to try and solve their own issues, especially in off hours.

Our latest members to adopt RT for managing their back office support include Procurement and Student Affairs Business Service Center.

We are also working with the CNMS Business Service Center, the PAHB operations staff, and the MME Technical Center.

Lastly, I would like to thank everyone involved with RT for the continued support and feedback.

Joe Kirby



]]> On Tue Nov 11, 2014 14:11:24 2014 RT received its 500,000th ticket since going live Feb 23, 2009. In this time RT has grown from a DoIT centric Help System to a campus wide system serving 25+... https://beta.my.umbc.edu/api/v0/pixel/news/48032/guest@my.umbc.edu/33e6b588574ffff3ccff725472dec4e4/api/pixel RT - Request Tracker https://beta.my.umbc.edu/groups/rt https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets4-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/original.png?1343496195 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxlarge.png?1343496195 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xlarge.png?1343496195 https://assets1-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/large.png?1343496195 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/medium.png?1343496195 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/small.png?1343496195 https://assets3-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xsmall.png?1343496195 https://assets2-beta.my.umbc.edu/system/shared/avatars/groups/000/000/434/608c52894a47a2e6e35b9c555500b1e8/xxsmall.png?1343496195 RT - Request Tracker 1 1 true Thu, 13 Nov 2014 07:50:05 -0500 Fri, 14 Nov 2014 09:51:01 -0500