Legacy Pulse VPN suffers fatal hardware failure

Thu, 06 May 2021 13:38:31 -0400

The legacy Pulse VPN has suffered a hardware failure and may not be recoverable. To access campus resources remotely please use the GlobalProtect VPN. Instructions for accessing this can be found here.

In January 2020 DoIT announced the replacement of the Pulse VPN with a new product. At that time, the Pulse VPN had reached its end of life and could no longer be supported. Since that time most of the campus has adopted the GlobalProtect solution however, DoIT has tried to maintain the Pulse system to support a graceful migration.

Over the last two days the Pulse system has suffered hardware failures that have become increasingly worse. Yesterday the Network team was able to restore service to the unit after a hardware failure took it offline. Today this service experienced a more severe hardware failure and recovery may not be possible. We will continue exploring options to temporarily establish the Pulse VPN service but this will only be a short term resolution.

A link to the GlobalProtect VPN instructions are included above, we strongly urge you to begin using this service now. If you experience any challenges installing the new VPN software, please contact the Technology Support Center.

Ray Soellner

Assoc. Director / DoIT

rays1@umbc.edu