Resolved: Slow RT (Request Tracker) Performance

Tue, 17 Jan 2012 10:43:00 -0500
general, news, rt

UPDATE DoIT staff have identified an issue with the system storage which has been fixed. Please contact DoIT if you are still experiencing the slowness identified earlier today.
DoIT has received several reports of sluggish performance of the RT (Request Tracker) ticketing system. Initial attempts to adjust the system memory resources have not been successful, so DoIT staff members are exploring possible hardware issues. The Technology Support Center (TSC) can still be reached at 410.455.3838, but RT's current issues will affect the TSC staff's ability to update existing tickets. Meanwhile, several IT-related frequently asked questions (FAQs) are available from the myUMBC help menu or directly at www.umbc.edu/faq. DoIT will update the campus when we know more.