Requesting Software for Lab and Lecture Hall Image

Mon, 19 Oct 2015 13:17:17 -0400

In order to load all lab and lecture hall PCs with our standard set of software (known as an "image"), all requests for additions or changes for Spring 2015, the lab & lecture hall software "image" deadline is Saturday, Oct 31. All software requests must be made each semester (see instructions below).

To be added to the lab & lecture hall image, DoIT must have the following:

- Proof of purchase/licenses

- Media and software installation instructions

Please submit an RT ticket containing the required information or contact 410.455.3838 and a Technology Support Center (TSC) staff member will assist you. If the request is not received by the deadline, we can not guarantee the requested software will be made available.

For an instructor-only demo of software, please use a laptop. If you don't have a laptop, you can reserve by completing the AV Services Request Form. It will be available for pick up at AV Services (020 ENGR Bldg). Please allow 2-3 days for the request.

If you need software installed on the lab image for a one-time purpose (for example, a 2-day workshop in which all users need access to the software), the request should be submitted no less than six (6) weeks prior to the first lab reservation for that class. The software will be removed once you are finished.

An e-mail confirmation of the RT ticket will be sent to the requester once the software is installed, typically 1-2 week(s) before the first use of the software; faculty/instructors need to then test the software to ensure everything is working as expected for class. Support for the software is the responsibility of the instructor or department who requested that the software be installed.

Again, proof of purchase and/or license must be provided for as many copies as will be needed for the students in the class. We cannot install software without appropriate proof of licensing.

Although DoIT will make every effort to get all software packages to work, we can not guarantee that they will. Some packages may not function in our environment as they must coexist with many other applications. Additional information on this process can be found here.

For more information or additional questions contact:

Mark Lasuk
Desktop Support Technician
Div. of Information Technology
University of Maryland, Baltimore County

410-455-6258 Office
410-455-3208 Main Number
410-455-3838 Help Desk
410-455-1065 FAX